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Opiniones de Holiday Inn Express Hotel & Suites Winchester, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Winchester, an IHG Hotel
142 Foxridge Ln, Winchester, VA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 400 de 671 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 185 de 671 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 58 de 671 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 671 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 671 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Rachel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They were great. It was clean and safe. gas station right next door. grocery right down the street, close location to Winchester medical center. The staff were attentive and responsive.
Se hospedó 3 noches en mayo de 2024
Respuesta de MDonison- GM, el 13 may. 2024
Dear Rachel, Thank you for taking the time to review our hotel and your stay with us. We are pleased you enjoyed your stay and and look forward to seeing you again.

8/10 Bueno

greg brick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Proximity to highway is negative & positve , not unique to roadside locations. Hotel is perfectly clean and suitable , just loud for light sleepers.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Beth

Se hospedó 1 noche en abril de 2024
Respuesta de MDonison- GM, el 13 may. 2024
Thank you Beth for the 5 out of 5 rating! We hope to see you again soon.

10/10 Excelente

Natasha

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Gregory

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved our stay. The staff was wonderful and beds were comfortable.
Respuesta de MDonison GM, el 11 abr. 2024
Hello Gregory, Thank you for taking the time to review our hotel and your stay with us. I am pleased you enjoyed your stay and look forward to seeing you again soon.

8/10 Bueno

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de MDonison GM, el 11 abr. 2024
Thank you for taking the time to review our hotel and your stay with us. We look forward to hosting you again.

6/10 Aceptable

Juli

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
The location was great and convenient. We were surprised by the dirty room conditions. The pull out sofa bed was covered in washed blood stains and other dirty stains, so it was unusable. There was a pile of hair on the bathroom floor, the tissue box was empty but left on the counter, there were used bandaids laying around the pool area, etc. I witnessed two front desk employees swearing back and forth at each other (at first I thought they were joking, but when one looked at me and said "I'm not helping you then" (the vending machine ate $ and one employee was helping me with it) after her confrontation with the other employee, I realized they were serious. The breakfast was good. Overall, the experience was not one I expect from a hotel chain I stay at frequently. I would have tried a different hotel in the area if I knew what I was going to get.
Se hospedó 1 noche en marzo de 2024
Respuesta de MDonison GM, el 11 abr. 2024
Thank you for taking the time to review our hotel and your stay with us. I am very sorry that you encountered issues during your stay. Please be assured that we will address these issues with our staff. We do hope that you will continue to seek out IHG properties when you travel.

10/10 Excelente

Renee

Se hospedó 2 noches en marzo de 2024
Respuesta de M Donison- GM, el 28 abr. 2024
Dear Renee, Thank you so much for taking the time to review our hotel and your stay with us. We appreciate the 5 out of 5 rating!!

10/10 Excelente

Randall, San Diego

Le gustó: Limpieza
Se hospedó 4 noches en marzo de 2024
Respuesta de MDonison GM, el 31 mar. 2024
Thank you, Randall, for the 5 out of 5 rating! We hope to see you again soon!

10/10 Excelente

Nanette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de MDonison GM, el 31 mar. 2024
Thank you, Nanette, for the 5 out of 5 rating! We appreciate your business and look forward to seeing you again soon!

10/10 Excelente

Kevin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyable
Se hospedó 1 noche en marzo de 2024
Respuesta de Mistie D. General Manager, el 13 mar. 2024
Dear Kevin, Thank you for providing your feedback about your stay. We will take "enjoyable" and hope to see you again soon.

10/10 Excelente

Christopher

Se hospedó 1 noche en febrero de 2024
Respuesta de MDonison GM, el 31 mar. 2024
Thank you, Christopher, for the 5 out of 5 rating!! We are pleased to hear that you enjoyed your stay and look forward to seeing you again soon.

8/10 Bueno

Erica

Se hospedó 1 noche en febrero de 2024
Respuesta de Mistie D. General Manager, el 25 mar. 2024
Thank you for the 4 out of 5 rating! We hope to see you again soon.

10/10 Excelente

Vincent

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Mistie D. General Manager, el 29 feb. 2024
Thank you Vincent for the 10 out of 10 rating!! We hope to see you again soon.

10/10 Excelente

Gail

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
Great place to stay, clean, friendly and comfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de MDonison GM, el 19 feb. 2024
Hello Gail! Thank you for taking the time to review our hotel an your stay with us. We are so happy that you enjoyed your stay and found the hotel to be clean and comfortable. We look forward to seeing you again soon.

10/10 Excelente

rose

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice room
Room was super nice and comfortable. Hot tub was great and also the pool. Breakfast was awesome.
Se hospedó 1 noche en febrero de 2024
Respuesta de MDonison GM, el 19 feb. 2024
Thank you Rose for your great review of our hotel and your stay with us here in Winchester, VA! We look forward to hosting you again soon.

10/10 Excelente

Herbert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good breakfast. Convenient
Se hospedó 2 noches en enero de 2024
Respuesta de MDonison GM, el 19 feb. 2024
Dear Herbert, Thank you for taking the time to review our hotel and your stay with us. We are happy that you enjoyed your stay with us and look forward to seeing you again soon

10/10 Excelente

Julie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de MDonison GM, el 15 ene. 2024
Thank you for the 5 out of 5 rating!! We hope to see you again soon.

10/10 Excelente

Brian

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
The staff was so nice Coffee was WONDERFUL at breakfast Bed was comfortable The only downside was that it was extremely difficult to find the one and only USB port
Se hospedó 1 noche en enero de 2024
Respuesta de MDonison GM, el 15 ene. 2024
Dear Brian, Thank you for taking the time to review our hotel and your stay with us here in Winchester, VA. We are glad you enjoyed your stay and the coffee! We understand your need for more plugs and ports! We are working on that now. Keep an eye out for some great changes coming our way

10/10 Excelente

John

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de MDonison GM, el 15 ene. 2024
Thank you John for the 5 out of 5 rating! We are glad you enjoyed your stay with us and look forward to seeing you again soon

10/10 Excelente

Cynthia

Se hospedó 4 noches en diciembre de 2023
Respuesta de MDonison GM, el 15 ene. 2024
Thank you for the 10 out of 10 rating!! We appreciate your business and look forward to seeing you again soon

10/10 Excelente

JOHN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de MDonison GM, el 31 dic. 2023
Thank you for your review. We hope to see you again soon.

6/10 Aceptable

Kathy

Viaje familiar
No le gustó: Servicio y personal
The person working at check in had to be on drugs. Eyes half shut, couldn't keep things straight and didn't activate our room keys. She looked pretty bad. The rest of staff that we saw looked pretty ruff too. I don't recommend this hotel unless they improve their staff. We really didn't feel that safe or comfortable in there.
Se hospedó 3 noches en diciembre de 2023
Respuesta de MDonison GM, el 31 dic. 2023
Thank you for taking the time to review our hotel and your stay with us. I was very upset by this review because our staff is usually very attentive and top notch. Please know that I will address your concerns with the up most importance.

10/10 Excelente

Louis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a lovely stay. Very impressed with this hotel.
Se hospedó 1 noche en diciembre de 2023
Respuesta de MDonison GM, el 31 dic. 2023
Thank you Louis for taking the time to review our hotel and your stay with us. We really appreciate your business and are glad that you enjoyed your stay. We look forward to hosting you again in 2024!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Slipping a little, but still a good value
Have chosen Holiday Inn for decades, so we have a longstanding reference. Front desk staff were personable and efficient. Service was excellent. Cleanliness was excellent. Linens provided were bare bones. Small towels of only fair quality. Bed comfort and pillows were good. Breakfast had a nice variety but the sausages are tasteless.
Se hospedó 2 noches en diciembre de 2023
Respuesta de MDonison GM, el 31 dic. 2023
Thank you for taking the time to review our hotel and to bring these issues to our attention. We are working hard to maintain products but we are still struggling to get new supplies due to shipping shortages. We do hope that you will choose to stay with us again in the future.

8/10 Bueno

Jared

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mistie D. General Manager, el 8 dic. 2023
Hello Jared, We appreciate you taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

10/10 Excelente

Fred

Le gustó: Condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de Mistie D. General Manager, el 8 dic. 2023
Thank you, Fred, for taking the time to review our hotel and your stay with us. We hope that you will choose to stay with us on another occasion.

10/10 Excelente

Sally

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convince
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mistie D. General Manager, el 8 dic. 2023
Thank you Sally for taking the time to review our hotel and your stay with us. We hope that you will choose to stay with us again in the future.

10/10 Excelente

Diana

Se hospedó 1 noche en noviembre de 2023
Respuesta de MDonison GM, el 31 dic. 2023
Thank you Diana for the 5 out of 5 rating. We hope to see you again in 2024!

10/10 Excelente

Bruce

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mistie D. General Manager, el 8 dic. 2023
Thank you, Bruce, for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

10/10 Excelente

Yvan, Sherbrooke

Viaje en pareja
Le gustó: Servicios
Ok
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mistie D. General Manager, el 20 nov. 2023
Thank you for reviewing our hotel We hope that you will choose to stay with us again in the future

10/10 Excelente

Pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mistie D. General Manager, el 8 nov. 2023
Thank you, Pamela, for giving us 10 out of 10!! We look forward to seeing you again soon

10/10 Excelente

Joseph

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was perfect
Se hospedó 1 noche en octubre de 2023
Respuesta de Mistie D. General Manager, el 8 nov. 2023
Thank you Joseph for your 10 out of 10 Review. We look forward to seeing you again soon.

6/10 Aceptable

Bob

Se hospedó 1 noche en octubre de 2023
Respuesta de Mistie D. General Manager, el 8 nov. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon

6/10 Aceptable

Edith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One night stay
The hotel is great and I have stayed there before with no issues at all. This time, the smell of pot hit me in the face getting off the elevator. I didn't know where it was coming from and I should have gotten right back on the elevator and gotten a different room on a different floor. But I was really tired and hoped the smell would not be in the room. It was better but I could still smell it in the room but not as bad. It eventually dissipated in the late evening and I was able to sleep. In the morning it was back. I am certainly not anti pot for those who choose to do so. But it is pungent and certain types worse than others. If people need pot for some reason, it's too bad they can't use the smoking section outside. I will move for sure in the future.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mistie D. General Manager, el 5 oct. 2023
Hello Edith, Thank you for providing feedback regarding your stay with us. I am very sorry that you encountered these issues when arriving into the hotel. We do have signage everywhere enforcing the NO smoking hotel- Unfortunately, there are guests who continue to do it without care or concern. If we can track them down, we do charge them a fee. We hope that this will not discourage you from staying with us in the future.

10/10 Excelente

Tricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location! Clean and friendly staff.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mistie D. General Manager, el 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We are pleased you enjoyed your stay and look forward to seeing you again soon!

4/10 Malo

Michael

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 2 noches en septiembre de 2023
Respuesta de MD GM, el 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We hope to see you again soon.

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was clean, staff friendly , hot tub was great , it met all our needs
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mistie D. General Manager, el 22 sept. 2023
Thank you, Susan, for taking the time to review our hotel and your stay with us. We are pleased that you enjoyed your stay and look forward to seeing you again soon.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mistie D. General Manager, el 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

10/10 Excelente

Jean

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good place on the go.
It was a comfortable place to stay on our way to the Penn State football game. We plan to do it again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mistie D. General Manager, el 22 sept. 2023
Thank you Jean for taking the time to review our hotel and your stay with us. We are pleased you enjoyed your stay and look forward to seeing you again soon

4/10 Malo

stephane

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
We waited 10 minutes at checkin because no one was there. No sign stating that the person was on break. We could hear people talking and some coughing and we called out hello then eventually someone came out from behind the wall and said she’ll get someone. Took a few more minutes then the receptionist came out. No extra bedding for the pull-out couch was offered.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mistie D. General Manager, el 22 sept. 2023
Thank you stephane for taking the time to bring your issues to my attention. Our staff is supposed to ask you if you require the bedding for the sofa bed as we do not leave it in the rooms. I am sorry that the front desk staff did not greet you upon arrival. I will be sure to address that with them directly

10/10 Excelente

Steven

Se hospedó 1 noche en agosto de 2023
Respuesta de Mistie D. General Manager, el 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

10/10 Excelente

stephane

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kids enjoyed the pool.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mistie D. General Manager, el 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

10/10 Excelente

Edward

Se hospedó 1 noche en agosto de 2023
Respuesta de Mistie D. General Manager, el 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023
Respuesta de Mistie D. General Manager, el 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

6/10 Aceptable

Stephania

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en agosto de 2023
Respuesta de Mistie D. General Manager, el 27 sept. 2023
Thank you for taking the time to review our hotel and your stay with us. We look forward to seeing you again soon.

8/10 Bueno

Pathik

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
We stayed at Holiday Inn in Winchester on our way to Tennessee. The check in was quick, the room was nice and clean. The had an indoor pool and hot tub which helped us to refresh ourselves after 5 hours of driving from NJ. We did not like the fact that there were only 3 towels in the bathroom while we booked room for 4 adults and 2 child. When we tried to call front desk no one picked up the phone. We called Holiday Inn customer service who got us in touch with desk staff. They said they did not have enough towels which I think was not satisfactory. She actually went and got us towels from another unoccupied room however I think the management should know how inconvenient this would be to guests. The breakfast was good to start our day. The beds were really comfortable. Overall the stay was pleasant.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mistie D. General Manager, el 22 sept. 2023
Dear Pathik,Thank you for taking the time to review our hotel and your stay with us. We understand your frustration with the limited towels situation. Unfortunately, we have had our IHG branded towels on order for some time and they were at that time back ordered. We have since received our shipment and hopefully will not have to deal with this again in the future. We do hope that you will choose to stay here again if you are in the area.

10/10 Excelente

Tara

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Tammy

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Staff very friendly. The rooms are very nice and clean. A great place to stay awhile.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mistie D. General Manager, el 22 sept. 2023
Thank you Tammy for your kind words. We take great pride in the service and product we provide. We hope to see you again soon.q

10/10 Excelente

Jeff

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place.
Se hospedó 1 noche en julio de 2023