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Opiniones de Avani Windhoek Hotel & Casino

4 out of 5
Avani Windhoek Hotel & Casino
Gustav Voigts Centre, 129 Independence Avenue, Windhoek, Khomas

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 65 de 165 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 62 de 165 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 22 de 165 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 165 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 165 opiniones" "

9.0/10

Limpieza

8.2/10

Servicio y personal

9.2/10

Servicios

8.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Juergen

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good location and facilities. Nice buffet for breakfast and dinner
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved this place. Very modern hotel, great food and drink options.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

ELMER

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Toby

Se hospedó 4 noches en enero de 2024

10/10 Excelente

Adamou

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good for business and holidays
Se hospedó 4 noches en enero de 2024

10/10 Excelente

BHIKHOOBHAI KIKA

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Manfred

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
immer wieder gerne ins AVANI
Im Avani-Hotel waren wir schon viele Male, und wir sind immer wieder zufrieden. Vor allen Dingen die Roof-Top-Bar ist wunderschön, mit einem herrlichen Blick über die Stadt.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jean-Michel

Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Heinrich, Swakopmund

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shower door was broken.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Heinrich, Swakopmund

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, a great roof bar, and convenient for walking Windhoek.
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Andreas

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Die Unterkunft als solches war ok. Das Personal war speziell an der Reception unterirdisch, wir hatten für 2 Übernachtungen ein Zimmer. In der 2. Nacht stand um 11 Uhr nachts jemand fremdes im Zimmer und meinte er hat das Zimmer. 5 Minuten später Stand jemand von der Security und einer von der Reception vor der Tür und ich wurde aufgefordert zur Reception zu kommen. I h mich angezogen runter zur Reception nach 5 Minuten war der Prozessierungsfehler innerlalb des Hotel behoben. Aber meine Zimmerkarte wurde gesperrt, erst nochmaliges reklamation konnte ich die Nacht verbringen. Keine Entschuldigung seitens Hotel. Die sehen mich nie eiedrr.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Johnnie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What I Liked was the staff's ability to compensate for my mishandled room reservation. I liked the staff and breakfast buffet very much. I liked the three dining restaurants within the hotel. I liked that the mall was connected to the hotel. I liked the convience and central location of the hotel as well. What I didn't like was that my hotel reservation from expedia for the Presidential Suite was not honored even though I reserved it four months prior to my stay. I also didn't like that every room had an issue such as door or phone not properly. I also didn't like having to keep requesting face towels for the room daily (even after the room clean).
Se hospedó 7 noches en octubre de 2023
Respuesta de TK Nyandoro, el 1 nov. 2023
Dear JohnnieWe are so ever grateful for your honest feedback. May I apologise sincerely however for the lapses you experienced especially with the booking. It is highly unusual but we accept that it should never be the case.Thank you once more.RegardsTK Nyandoro - Resident Manager

10/10 Excelente

Obi

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is perfectly located in heart of the city, where businesses are located. Ideal for people watching yet very peaceful. There is a mall attached the to the hotel so there is a number of activities there. At night, the area is peacefully quiet, with a couple of social lounges area within walking distance.
Se hospedó 4 noches en octubre de 2023
Respuesta de TK Nyandoro, el 1 nov. 2023
Dear ObiThank you so much. We more than hope to have you back with us again.RegardsTK Nyandoro - Resident Manager

10/10 Excelente

christopher

Se hospedó 1 noche en septiembre de 2023
Respuesta de TK Nyandoro, el 1 nov. 2023
Dear christopherThank you so so much. We definately hope to have you back with us soon.RegardsTK Nyandoro - Resident Manager

10/10 Excelente

Benjamin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great central location
Se hospedó 2 noches en septiembre de 2023
Respuesta de TK Nyandoro, el 1 nov. 2023
Dear BenjaminReally great to hear from you. Thank you so much for reviewing us.We hope to have you back with us soon.RegardsTK Nyandoro - Resident Manager

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient location
Convenient location. Friendly staff.
Se hospedó 1 noche en septiembre de 2023
Respuesta de TK Nyandoro, el 1 nov. 2023
Dear GuestThank you so much for your very important feedback. We certainly hope to have you back again with us.RegardsTK Nyandoro - Resident Manager

2/10 Terrible

Kamal

Se hospedó 2 noches en septiembre de 2023
Respuesta de TK Nyandoro, el 1 nov. 2023
Dear KamalThank you so much for your feedback. We would love to hear more of your experience so as it ensure that we mend all aspects that can be improved.RegardsTK Nyandoro - Resident Manager

10/10 Excelente

Jerome

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed in the hotel many many years when it was call The Kalahari Sands Hotel, it was very nice then but a bit ancient. The outside shape is the same but the inside has been totally transfofmed into a modern chic hotel with lovely rooms and many facilities. My main praise is to all the wonderful, helpful, friendly, happy, staff who make the Avani real spacial. I will definately be back
Se hospedó 7 noches en septiembre de 2023
Respuesta de TK Nyandoro, el 1 nov. 2023
Dear JeromeWe really are more than grateful for you very important feedback. Thank you so much.RegardsTK Nyandoro - Resident Manager

8/10 Bueno

Anita

Se hospedó 2 noches en agosto de 2023

8/10 Bueno

John-Michael

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Nothing Special
Was centrally located. Service was ok. Nothing to write home about.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Collin

Se hospedó 1 noche en julio de 2023

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Option idéal pour un transite et visiter la ville
Vu les photos et commentaires , on s’attendait à mieux mais de manière générale tout s’est bien passé . Tout est classique . Très bien situé proche de tout à pied . Le petit déjeuner est sans plus. Le resto / bar du haut est très agréable , belle vue , staff super , c’est très bon. Par contre , la piscine n’est pas une piscine , on dirait une grande baignoire plutôt …
Se hospedó 1 noche en mayo de 2023

4/10 Malo

Florian

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal
Definitely won’t book this hotel again!
I was arriving in Windhuk after an overnight flight and thus wanted to make sure having a room when I arrive, so I booked the day prior to the arrival too. Knowing that if I don’t show up until midnight, they might give my room to someone else, I even wrote them an email in which I asked them to keep my (already paid room) for me. I got an answer that this wouldn’t be a problem. When I arrived, the lady at the front desk told me that they’d have to store my luggage because there was no room available. ;-((( It took quite an argument to convince them that I did all I could have a room at my arrival ( and that I paid for it). After about 30 minutes I got a room (mysteriously). The next VERY disappointing thing in this hotel was the breakfast. I was used to get amazing breakfast at another hotel ( something with country in its name), but this was just rests of fish, a salad bar that was frozen. In general I can leave only two good aspects of this hotel, the coffee was great and the wifi
Se hospedó 3 noches en junio de 2023

6/10 Aceptable

david

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

DAVID

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay.
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

Tom

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

NORMAN, Whittier

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Spacious rooms, clean everywhere, attentive and friendly staff.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Alexander

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A very nice hotel in the center of Wndhoek. My wife stayed at Avani in March and enjoyed it. Clean, friendly staff. Would stay there again if travel to Windhoek. Change some money into local currency for tips. If any Namibian currency remain, can change into US Dollars, Euro or other more popular currencies at the airport.

6/10 Aceptable

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel; service could be improved
Great hotel but I was disappointed with service there and I am not a high maintenance guest. I filled in a survey before check in to 'speed it up' yet check in still took 15 minutes at a time when I was the sole guest checking in. The survey had also included a request about how I would like the mini bar to be stocked. That was completely ignored. I would normally expect, as a resident, to be able to put food and drinks on my room bill but instead at Avani I was asked to pay for a glass of wine at the door of my room, as well as dinner and breakfast before I could leave the restaurant which was a little unwelcoming. So I liked the hotel but was left a bit disappointed by the poor service which made me feel like I was untrustworthy.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Rainer

Se hospedó 2 noches en marzo de 2023

10/10 Excelente

MAURO AUGUSTO

Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2022

8/10 Bueno

Joy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the accommodation, friendliness of staff, delicious breakfast and options, cleanliness of bedroom generally and bathroom specifically.
Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Leonardina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great!
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Victoria, Frick

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Durften das Zimmer früher beziehen! Lsge sehr zentral! Badetuch wurde ausgetauscht obwohl dies klar micht gewünscht war!
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Geoffrey

Se hospedó 7 noches en septiembre de 2022

10/10 Excelente

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was close to things. Easy to get to the road to head to the airport. The cafe seemed to be the only place to eat. The top bar/cafe was not open
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Chemise Michelle

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very decent place. Area nice and clean. The pool area was nice very small pool. But the view was great
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Wan-Chien

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Nice hotel and very friendly personnel
The location is very good. Right next to the hotel there is a supermarket. We had the dinner at the hotel’s restaurant in the 15th floor. But the food was just ok.
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Tyler

Se hospedó 3 noches en julio de 2022

10/10 Excelente

paul, new freedom

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very modern hotel with excellent staff and facilities in the center of town
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Hannes

Viaje familiar con niños
Le gustó: Condiciones de la propiedad
The rooms are okay. The food was not. They didn’t have anything I wanted to order from the menu. “They we’re out of stock “ for most staffs. Annoying
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel at a good price
Se hospedó 1 noche en abril de 2022
Respuesta de TK Nyandoro, el 20 abr. 2022
Dear Juan Thank you so much for the feedback. Really glad that you enjoyed your time with us and certainly looking forward to having you back with us soon. Regards TK Nyandoro - Rooms Division Manager

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Einfach toll!
Ein wunderschönes Hotel, das Personal war sehr freundlich. Ich werde es wieder buchen.
Se hospedó 1 noche en marzo de 2022
Respuesta de TK Nyandoro, el 7 mar. 2022
Dear Laura Cannot thank you enough for your feedback. It was an absolute pleasure having you with us. Certainly look forward to having you with us again. Thank you as well for having chosen us. Regards TK Nyandoro

10/10 Excelente

Miguel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect stay
Sehr schönes Hotel
Se hospedó 10 noches en noviembre de 2021
Respuesta de TK, el 5 ene. 2022
Thank you very much. Certainly look forward to have you with us.

8/10 Bueno

Anastasios

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Unfortunate begin and happy end
The air-conditioning in the first room I became was malfunctioning. I reported this to the reception, and they promised to take care. During the same day the air-conditioning was not repaired, so next morning I reminded the reception regarding this issue. Upon returning to the hotel in the afternoon, I found out that A/C was still not working. Fortunately, this time I spoke to Vadima, who resolved the issue instantly, by providing a new room. Apart from that service was satisfying, personnel polite, and the bar-restorant on the roof had excellent food and service.
Se hospedó 4 noches en noviembre de 2021
Respuesta de TK, el 25 nov. 2021
Dear Anastasios The genuine daily drive expected from each TEAM Member is in ensuring that the Service Excellence meets and exceeds the expectations from each of our Guests. Falling short in this manner regarding the A/C is definitely unacceptable. Please do allow me to sincerely apologize for this. We have since audited every room A/C and can confidently report that we have resolved all issues. This takes special consideration that all our A/C are new and were recently installed. Once again, please do allow to me apologise for this. I do thank you for the feedback. It is crucially important in ever improving our Operations. Regards TK Nyandoro - Rooms Division Manager

10/10 Excelente

Christof

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Saubere und schöne Zimmer,Fitnessraum mit modernen Geräten,gutes Essen,freundliche Mitarbeiter,
Se hospedó 9 noches en agosto de 2021
Respuesta de TK, el 10 sept. 2021
Dear Christof Thank you so very much for your crucially important feedback. Genuinely meeting and exceeding the expectations from every one of our Guests is the top daily emphasis. I .also know the TEAM will appreciate it. Thank you as well for having chosen us. Regards TK Nyandoro - Rooms Division Manager

10/10 Excelente

Ramohudi Simon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic stay!
Se hospedó 1 noche en marzo de 2020
Respuesta de tknyandi, el 25 mar. 2020
Dear Ramohudi Simon Thank you so much for the review. We really do appreciate it and glad the TEAM continues to be focused on serving our each of our Guests with excellence despite the turbulent times our world is going through. Thank you once again. Regards TK Nyandoro - Rooms Division Manager