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Opiniones de Express Suites Riverport Inn & Suites

3 out of 5
Express Suites Riverport Inn & Suites
900 Bruski Dr, Winona, MN

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 482 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 324 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 127 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 48 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 1004 opiniones" "

8.2/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No soap in the shower dispensers
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Jerri, Danbury

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is the fifth time we’ve stayed at the property and by far the worst. Staff was unwilling to work with us after a day of travel. We were given a room with one bed when we requested two and told it was because we booked through Expedia. We asked for a later checkout and was told no. The room itself was dirty with bugs in the bathroom, the mirror literally fell off the wall on its own and the bathroom light randomly blinked on and off. The outside area had broken chairs and is very run down. The breakfast area and breakfast were good.
Se hospedó 1 noche en mayo de 2024
Respuesta de McKayla , el 9 may. 2024
Jerri, thank you for taking the time to provide some feedback on your recent stay. We're sorry to hear about this issue. Unfortunately, things can sometimes happen that are out of our control when guests make reservations on third party sites. That being said we do work hard to prepare for contingencies, and it looks like our staff was able to accommodate and switch your room type to what you needed. If we're mistaken please let us know. We do apologize for not being able to accomodate a late checkout. Regarding the cleanliness and maintenance issues you found we do thank you for bringing these concerns to our attention. I have shared your feedback with our team in hopes to ensure we fix these issues as we understand how frustrating that can be. We thank you for visiting us again and truly appreciate your continued loyalty and are deeply sorry about these issues you encountered. Please reach out to a manager if there's anything else you would like to discuss. We hope you can give us another chance!

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff and everything was very clean
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Angela

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall, was safe, clean, convenient and nice to have restaurant/bar on property.
Se hospedó 1 noche en enero de 2024
Respuesta de McKayla , el 23 abr. 2024
Angela, thank you for the great feedback. We are delighted you had a positive experience with us. We hope to look forward to welcoming you back again soon!

6/10 Aceptable

Marianne

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Greg

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
location
Se hospedó 1 noche en abril de 2024
Respuesta de McKayla , el 23 abr. 2024
Thank you for sharing! We appreciate our location here in Winona just as much as you do! We hope you'll stop by again soon when your back in the area!

6/10 Aceptable

Amy, Minnetrista

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
We stayed in a king suite. The room was clean and the bed was fairly comfortable. But the couch pullout was extremely beat-up and super uncomfortable for even our kids to sleep on. The pool area was clean but it’ll the water temperature was cold. We ate at the restaurant attached and had great service and the food was good bar food. Breakfast had a good variety of options and the staff was super nice and accommodating. Overall it was a decent stay but some of the accommodations are a little dated.
Se hospedó 1 noche en abril de 2024
Respuesta de McKayla , el 23 abr. 2024
Amy, we very much appreciate your feedback regarding your stay here at Riverport.I will be sure to share your comments with our team in hopes to take a closer look at all of our pull out sofas. I am happy to hear you had good experiences with Brewski's pub and grill and our staff. We hope you will give us the opportunity to better serve you in the near future!

10/10 Excelente

STACY

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property, clean, close to shopping.
Se hospedó 1 noche en marzo de 2024
Respuesta de McKayla , el 18 mar. 2024
Stacy, thank you for leaving us a great review! I am happy to hear your stay was clean, comfortable and enjoyable! Our location is always a plus as well. We hope to accomodate you again in the future sometime!

10/10 Excelente

Angie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Will stay again
Se hospedó 1 noche en marzo de 2024
Respuesta de McKayla , el 12 mar. 2024
Angie, thanks for the great 5 out of 5 review! We are glad you had a good stay. We will look forward to getting the chance to accommodate you in the future!! Until then, Safe travels!

10/10 Excelente

Dylan

Se hospedó 1 noche en marzo de 2024
Respuesta de McKayla , el 25 mar. 2024
Dylan, Thank you for leaving us a great rating! I am happy your stay went great! We hope to accomodate you again in the future sometime!

6/10 Aceptable

Chris

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Property is in desperate need of repair/updating. Doors, furniture, lamps (except beds) were dilapidated. Pool closed too early as did the pub that they gave us a coupon for. Staff was very friendly though.
Se hospedó 1 noche en febrero de 2024
Respuesta de McKayla , el 22 feb. 2024
Chris, we appreciate you leaving us some valuable feedback on your recent stay here. We are hoping to see some updates in the near future. We thank you for staying with us and hope to continue accommodating you in the future! Thanks you!

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kids enjoyed the pool and the take out from the grill was great.
Se hospedó 1 noche en febrero de 2024
Respuesta de MA , el 22 feb. 2024
Stephen, thanks for leaving us a review on your recent stay here at Riverport! We are happy to hear that you and the family were able to enjoy our multiple amenities of our hotel. Our pool area and Brewski's Pub are always a good time! Thanks again! We hope to accommodate you in the future!

2/10 Terrible

Melissa

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They would not accept my Chime card.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was clean and easy check in.
Se hospedó 1 noche en enero de 2024
Respuesta de McKayla , el 8 feb. 2024
Lori, thank you for leaving us some great feedback! I am glad check in was easy and the room was nice and clean for you! We hope you come back and stay with us in the future!

10/10 Excelente

Michael

Se hospedó 1 noche en enero de 2024
Respuesta de McKayla , el 22 mar. 2024
Michael, thank you for leaving us a great rating! We are happy you enjoyed your stay. We hope you come back and stay with us in the future!

8/10 Bueno

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel, cold pool
We have stayed here a few times and love this hotel. However the swimming pool has been way too cold, especially on our last day. An indoor pool should at least have decently warm water.
Se hospedó 1 noche en enero de 2024
Respuesta de McKayla , el 10 ene. 2024
Jonathan, thank you for your helpful feedback. I will have our maintenance team check the temperature of the pool as it is usually kept and held at a certain temperature. Thanks for making us aware that it feels a little chilly. We hope you come back in the future! Thanks for choosing Riverport!

10/10 Excelente

Cliff

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was exceptionally friendly and accommodating. The check in process was fast and efficient. The hotel restaurant and bar was good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de McKayla , el 10 ene. 2024
Cliff, thank you for sharing a review of your recent experience. We are delighted to hear that you had a positive experience with us at Riverport. We hope you'll visit us again soon!

10/10 Excelente

Doug

Se hospedó 1 noche en diciembre de 2023
Respuesta de MA , el 25 ene. 2024
Doug, thank you for leaving us a great rating! We hope you come back sometime in the near future!

8/10 Bueno

Jenny

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the second year we spent at this hotel for NYE. Was disappointed to arrive and see the hotel bar was unexpectedly closed for NYE when we chose the hotel specifically for the in-house bar, for the convenience of having some drinks and dinner for the family holiday right in one place. However, we were able to easily walk down the street for some champagne to bring back and got a very fast pizza delivery since Toppers is a couple minutes away, so we were able to easily improvise and have a great time swimming with our kids and celebrating the New Year. We and the kids also enjoy the extensive breakfast options available. We very much enjoy this hotel and will surely be back.
Se hospedó 1 noche en diciembre de 2023
Respuesta de McKayla , el 10 ene. 2024
Jenny, thank you for taking a moment to share your experience at Riverport Inn. We do apologize that Brewski's pub was closed during the holidays, but I am happy to hear you were able to easily improvise by utilizing our great location, breakfast and pool amenities. We hope you had a Happy New Year and we look forward to accommodating you in the future!

6/10 Aceptable

Fredrick

The cover for the Heating/Air Conditioning Unit was leaning against the wall, and a dirty filter for it was laying on the floor. There was a Lamp Shade sitting on the Dresser, but no Lamp.
Se hospedó 1 noche en diciembre de 2023
Respuesta de McKayla , el 10 ene. 2024
Fredrick, we sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you can give us another chance soon, so we can share a more positive experience.

2/10 Terrible

Jennifer

Se hospedó 4 noches en diciembre de 2023
Respuesta de McKayla , el 10 ene. 2024
Jennifer, thank you for choosing Riverport. We value our guests feedback and work hard to provide comfortable stays to each and every guest. We are sorry your stay didn't seem to go as planned, and hope you reach out to us so we can discuss the areas in which you think we can improve in! Thank you!

10/10 Excelente

Tara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay there often. Love it. Rooms are clean its quite. Love the whirlpool tub fir me an the hot tub fir him.
Se hospedó 1 noche en diciembre de 2023
Respuesta de MA , el 21 dic. 2023
Tara, thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in our accommodations. Our entire staff looks forward to accommodating you more in the future! Merry Christmas!

8/10 Bueno

cecile

Se hospedó 2 noches en diciembre de 2023
Respuesta de McKayla , el 10 ene. 2024
Cecile, thanks for the great review! We would love to hear more about how your stay went! Thanks for choosing Riverport! Come back soon!

10/10 Excelente

Daniel

Le gustó: Servicios
Great location
Se hospedó 1 noche en diciembre de 2023
Respuesta de MA , el 21 dic. 2023
Daniel, thank you for sharing your positive review! We appreciate our location here in Winona just as much. We hope you'll stop by again soon if your ever back in the are.

10/10 Excelente

Kaitlin

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff and quiet hotel overall!
Se hospedó 1 noche en diciembre de 2023
Respuesta de McKayla , el 10 ene. 2024
Kaitlin, thank for leaving us kind words about your stay at Riverport Inn. We're thrilled to hear that our staff treated you to a nice a friendly stay. We hope you come back and visit us again sometime!

10/10 Excelente

Nancy

Viaje familiar
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de MA , el 18 dic. 2023
Hi Nancy!Thanks so much for leaving us a great 5 out 5 review! We hope to see you again in the future!

10/10 Excelente

Pat

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The room could have been just slightly cleaner when we checked in.
Se hospedó 1 noche en noviembre de 2023
Respuesta de MA , el 8 dic. 2023
Pat, thank you for sharing your feedback on your most recent stay. I am sorry your room wasn't entirely up to your expectations when you checked in. I hope our staff accommodated you rightly, as I know how frustrating that can be. I have made our housekeeping team aware. If there is anything further you would like to mention do not hesitate to reach out. We will work hard in order to ensure clean and inviting rooms to each guest going forward. Thanks again for choosing Riverport!

10/10 Excelente

Roxanne

Se hospedó 2 noches en noviembre de 2023
Respuesta de MA , el 21 dic. 2023
Roxanne, thank you for choosing Riverport. We're glad you had a positive experience with us. We look forward to welcoming you back in the near future.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A very sage, comfortable place to stay in Winona.
Se hospedó 3 noches en noviembre de 2023
Respuesta de MA , el 27 nov. 2023
Jennifer, thank you so much for sharing your feedback from your recent stay here at Riverport. We are so happy to hear you had a safe and comfortable experience during your time here, as we strive to provide each and every guest with just that. We hope you come back in the future as we would love to accomodate you again.

8/10 Bueno

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Decent place, maybe a little dated. Clean comfortable room. Good water pressure. Due to the nature of my work I asked for a quiet room, she placed me right next to another occupied room. Ok so far, last week the person next to me had their tv so loud i could hear it over my own.
Se hospedó 1 noche en noviembre de 2023
Respuesta de MA , el 22 nov. 2023
John, thank you for choosing to stay at Riverport during your time in the area for work. We are happy to accomodate you the best we can to a quiet room. If there are ever any noisy neighbors in the future do not hesitate to let us know and we will be glad to help! We hope you continue to come back! Happy Holidays!

8/10 Bueno

Anita

Spacious room
Se hospedó 2 noches en noviembre de 2023
Respuesta de MA , el 21 nov. 2023
Anita, thank you so much for leaving us great feedback! I am happy to hear you found your room nice and spacious. We hope to accomodate you again sometime in the future!

8/10 Bueno

Matthew

Le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de MA , el 21 nov. 2023
Matthew, Thanks for choosing Riverport and for taking the time to leave us a great rating! We hope to accommodate you again whenever you're back in the area.

10/10 Excelente

Josh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de MA , el 21 nov. 2023
Josh,Thank you for the great 5 out of 5 rating! We are glad your stay was great. Come back soon!

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de GH, el 6 nov. 2023
Hi John! Thank you so much for taking the time to leave us a review following your recent stay at the Riverport Inn! We appreciate hearing from our guests to ensure the quality of our services is above and beyond. We hope to welcome you back for another stay very soon!

8/10 Bueno

Patricia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The stay was enjoyable. The food was good. We would stay there again when we are in the area.
Se hospedó 1 noche en octubre de 2023
Respuesta de GH, el 30 oct. 2023
Good afternoon Patricia, we are happy to hear that you are pleased with the hotel accommodations as well as with the service in our breakfast bar! Our team works hard to provide these positive experiences for our guests. We look forward to hopefully seeing you again in the future!

10/10 Excelente

Crystal

Viaje en pareja
Le gustó: Servicios
Hey
Se hospedó 1 noche en octubre de 2023
Respuesta de GH, el 30 oct. 2023
Hey, Crystal! Thank you for taking the time to share your feedback with us! We are happy to hear that you had a pleasant experience staying with us. We hope to have you stay again soon!

10/10 Excelente

Veronica

Le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de GH, el 30 oct. 2023
Hi Veronica! Thank you for taking some time to share your feedback with us! We are so pleased to hear that you had a nice time during your stay. We hope to see you back again soon!

8/10 Bueno

Crystal

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast area is fantastic, so is the lounge area! Elle at the front desk who checked us in was incredibly kind and helpful!
Se hospedó 1 noche en octubre de 2023
Respuesta de GH, el 30 oct. 2023
Hi Crystal, we are happy to hear that you enjoyed the accommodations and had positive interactions with our staff! We work hard to provide a quality stay in every regard for each of our guests. We hope to see you again soon!

10/10 Excelente

Barb

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de GH, el 30 oct. 2023
Hi Barb! Thank you for sharing a review of your recent experience! Our team at the Riverport Inn values hearing feedback from our guests so we can create the best experience possible. We hope you will come stay with us again soon!

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de GH, el 30 oct. 2023
Good day, Michelle! We are very pleased to hear that you had a great experience staying with us recently. Thank you for taking the time to share your feedback with us. We look forward to welcoming you back again soon!

10/10 Excelente

Kathleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was very comfortable. The pub downstairs was very convenient and th staff extremely friendly.
Se hospedó 1 noche en octubre de 2023
Respuesta de GH, el 30 oct. 2023
Good afternoon Kathleen, thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay and had a positive experience with our staff. Our team strives to provide a high-quality customer service experience for each of our guests. We hope you will stay with us again soon!

4/10 Malo

Shelly

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de GH, el 6 nov. 2023
Hi Shelly! Thank you for taking the time to leave us a review on your recent stay. We are sorry to hear that your time with us was less than satisfactory. Please contact us directly to discuss the details of your stay.

8/10 Bueno

Kristen

Se hospedó 2 noches en octubre de 2023
Respuesta de MA , el 21 nov. 2023
Kristen, Thank you for choosing Riverport during your time in the area! We hope to accomodate you next time!

8/10 Bueno

Thomas

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de GH, el 30 oct. 2023
Hi, Thomas! Thank you for taking a moment to share a review of your experience during your recent stay. Our team values hearing feedback from our guests in order to provide the best service possible. We hope you will stay with us again soon!

6/10 Aceptable

Keith

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de GH, el 30 oct. 2023
Hi Keith, thank you for choosing to stay at the Riverport Inn and Suites and for leaving us a rating. We hope to see you again in the future!

6/10 Aceptable

Michelle

Le gustó: Servicio y personal
No le gustó: Limpieza
Checked in and found a ditry q-tip on the floor between the beds. If you want a good nights sleep and go to bed early, don't get a room that overlooks the pool. Got to listen to kids screaming Marco Polo till the pool closed at 11pm. (This was the only option they had when i booked.) Tried to adjust the room temperature and the wall unit screen went blank so it was really hot in our room.
Se hospedó 2 noches en octubre de 2023
Respuesta de GH, el 30 oct. 2023
Hi Michelle, we are very sorry to hear that your stay was less than satisfactory. We have made our team aware of the problems you encountered during your stay. We will work hard to ensure that the cleanliness issues will not continue to occur. We hope you will give us another chance in the future and greatly appreciate you sharing your feedback with us.

6/10 Aceptable

Christina

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de GH, el 30 oct. 2023
Hi Christina, thank you for choosing the Riverport Inn and Suites for your stay in Winona and for providing us with your feedback. We hope you choose to stay with us again in the future!

2/10 Terrible

Mitch

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de MA , el 27 oct. 2023
We are so sorry to see that your experience did not meet our standards. We value our customers feedback and work hard to ensure that similar issues do not occur in the future. We hope to hear more about what happened during your stay in hopes to make things better.

10/10 Excelente

Richard

Se hospedó 2 noches en octubre de 2023
Respuesta de MA, el 21 nov. 2023
Richard, thank you for the great rating! It is great to hear your stay was good! We hope to accommodate you again in the future.

4/10 Malo

Tana

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Paper Thin Walls
Dated rooms and uncomfortable beds. There was still a foot of water in the tub an hour afterwards which made me wonder how it could have been cleaned prior to my arrival. My travel companion and I had two rooms on separate ends of the floor and both of us were up most of the night due to the noise. Could hear EVERYTHING around and below us. For $200 a night I expected more.
Se hospedó 1 noche en octubre de 2023
Respuesta de MA , el 27 oct. 2023
Tana, thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of your stay. We have shared your feedback with our team in hopes we can see some improvements in those areas. We hope that you can give us another chance to make your stay more enjoyable in the future!