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Opiniones de XI’AN DAJING CASTLE HOTEL

4.5 out of 5
XI’AN DAJING CASTLE HOTEL
12 Xi Duan Huan Cheng Nan Lu, Xi'an, Shaanxi

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 154 de 388 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 164 de 388 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 49 de 388 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 388 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 388 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

JOSE LUI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en abril de 2024
Respuesta de Reservations, el 14 abr. 2024
Dear Valued Guest, Thank you for choosing Xi'an Dajing Castle Hotel and sharing your experience, your valuable suggestions will prompt us to continue to improve and we look forward to having another privilege of welcoming you back again in the near future. Xi'an Dajing Castle Hotel

6/10 Aceptable

Cliente verificado

Viaje en pareja
Buena ubicación. Servicio, instalaciones y habitación, ok.
Se hospedó 1 noche en marzo de 2019
Respuesta de Grand Park Xian, el 10 abr. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

10/10 Excelente

Raul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
China
Excelente hotel al lado de la muralla y del metro
Se hospedó 2 noches en mayo de 2018
Respuesta de Grand Park Xian , el 31 may. 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

6/10 Aceptable

carlos

Le gustó: Limpieza y condiciones de la propiedad

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Buena situacion
Situación buena en frente de la muralla , las habitaciones están un poco viejas, la mía daba a la parte de atrás y no se veía nada
Respuesta de General Manager, el 12 oct. 2016
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

10/10 Excelente

Ma Pilar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación
Sería muy importante incluir el nombre y dirección en chino en la confirmación, casi nadie habla ni lee inglés, incluids el aeropuerto y taxis
Respuesta de General Manager, el 12 oct. 2016
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

8/10 Bueno

FELIPE

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was fine. However it could be better if staff was able to speak a little more english. I tried to look for an ATM around and nobody could help me efficiently
Se hospedó 2 noches en marzo de 2024
Respuesta de Reservations, el 1 abr. 2024
Dear Valued Guest, Thank you for choosing Xi'an Dajing Castle Hotel and sharing your experience, your valuable suggestions will prompt us to continue to improve and we look forward to having another privilege of welcoming you back again in the near future. Xi'an Dajing Castle Hotel

8/10 Bueno

Shui Xiong Justin

Le gustó: Limpieza, servicio y personal, servicios
Very easy to get around but just that the bed is very stiff
Se hospedó 5 noches en noviembre de 2023
Respuesta de Grand Park Xian, el 30 nov. 2023
Dear Valued Guest, Thank you for choosing Grand Park Xian and sharing your experience, your valuable suggestions will prompt us to continue to improve and we look forward to having another privilege of welcoming you back again in the near future.

10/10 Excelente

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent staff
Se hospedó 1 noche en octubre de 2023
Respuesta de s, el 2 nov. 2023
Dear Valued Guest, Thank you for your recognition and support, we will continue to maintain our service standards and strive to do better and look forward to your stay again! Grand Park Hotel

10/10 Excelente

Kari

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Grand Park Xi’an is very well located in view of the historic South Gate of the old city wall. Our room overlooked the large plaza/traffic circle in front of the gate. There was always something new happening there, from piped music, to actors in period costumes, to fountains and lights. That was fun for us, but if you are sensitive to noise, bring earplugs or ask for a room off the plaza; the windows are single pane. The Muslim Quarter is a relatively short walk and the subway #2 line entrance is right across the street. The bathroom could use an upgrade, and the breakfast buffet included a large variety of options to cater international tastes, but overall was ‘meh’, but the location was excellent and the staff were friendly and helpful, hence the 5-star rating. I would stay there again.
Se hospedó 2 noches en octubre de 2023
Respuesta de Grand Park Xian, el 25 oct. 2023
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

8/10 Bueno

NORIYUKI

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
西安観光で5泊させて頂きました。日本発時台風の影響でホテル着が12時過ぎたのですが特に問題無くチェックインも出来ました。チェックイン後近くで晩御飯が食べれるところも親切に教えてくれました。施設自体は新しく無いですが清掃も行き届いて、特に不満なところは有りませんでした。朝食はホテル近くのお店で食べたので内容等はわかりません。朝食は80RMBだったような(ローカルのお店だと2人で40RMB程度)近くに大型デパートやショッピングセンターもあり、ホテル前に地下鉄駅もあり利便性は良いホテルです。以前はANAホテルだったみたいで表記にあちこち日本語が見受けられます。現在日本語が話せるスタッフがいるのかは不明です。また西安に行く機会があれば利用したいと思いますq
Se hospedó 5 noches en septiembre de 2023
Respuesta de Grand Park Xian, el 9 oct. 2023
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We have staff can speak Japanese. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

10/10 Excelente

Subhrendu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent location, very good service
Great location, opposite the wall and close to the Metro and shopping area. Very good service - had problems with noise from construction site late into the night and they immediately upgraded me to a different, quiet room. English can be a challenge, but staff tried very hard and we were able to communicate effectively....
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Lorenz

Se hospedó 1 noche en abril de 2023

4/10 Malo

Peijun

Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
terribly out of maintenance, lack of management
terribly out of maintenance, lack of management
Se hospedó 2 noches en diciembre de 2022
Respuesta de Grand Park Xian, el 6 ene. 2023
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and taking the time to share your feedback. We at the Grand Park Xian would like to extend our sincere apologies for your disappointment and the inconvenience caused. We have noted your constructive feedback and we certainly review the process to seek for improvement. We are looking forward to having another privilege of welcoming you back again in the near future. Thank you.

2/10 Terrible

Hao

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
入住需谨慎
这是一家不会再去住的酒店，以下个人体验供参考。 当初预订的时候，听名字和看图片觉得还不错，最主要地理位置非常好。入住时打开房门的一瞬间懵了！感觉时光穿越了，空调是拨盘的那种，房间没有灯光调节，就床头两盏灯，海信的电视机没有卫星电视，还配了一个家用机顶盒，电视机也看不了，家具陈旧，没有淋浴房，只有一个浴缸，还冷热水需要自己转，最诡异就是卫生间门上装一面大镜子，晚上看到吓死人了！ 据说是西安最早的五星级酒店，但都21世纪了，快捷酒店和民宿都比它强，难怪这么大一个酒店，住了几天一个人都没看到过。
Se hospedó 3 noches en agosto de 2022
Respuesta de 西安君乐城堡酒店, el 6 ene. 2023
尊贵的宾客： 感谢您入住西安君乐城堡酒店并提出您的宝贵建议， 我们会从各个环节审视自己的不足， 不断提升服务质量，期待您再次入住！

6/10 Aceptable

Cliente verificado

This hotel looks too old for me
Se hospedó 1 noche en junio de 2021

10/10 Excelente

Ning

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en junio de 2021

10/10 Excelente

MASAHIRO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
観光に最適のホテル
内部が吹き抜けの開放感のあるホテルです。地下鉄駅にも近く、街の中心である鐘楼にも歩いて15分程度で行ける抜群のロケーションです。設備が少し古いのと、外が騒がしいのもあまり気にならないくらい快適な滞在になりました。
Se hospedó 2 noches en abril de 2021

8/10 Bueno

Russell

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great location with above average hotel.
Great location but make sure you get a room facing the street ass the views are much better. Gym is very basic but ok, the bonus is it has a a games room with 8-ball, ping pong and a shuffleboard. A little pricey compared to other hotels during this trip but it was golden week so understandable.
Se hospedó 3 noches en octubre de 2020
Respuesta de Grand Park Xian, el 22 mar. 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Excelente

Midori, 日本

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
ホテルは城壁のすぐ外にあり、夜は城壁のライトアップが場所によっては窓から見えます。 街の中心部にいく地下鉄の入り口がホテルの目の前にあり、便利でした。 横には百貨店が並んでおり、各種ブランド地下の食品売り場でお菓子などのお土産が買えました。フードコートには味千もありました。 ホテルのロビーにはbank of ChinaのVISA対応ATMがあります。 ほぼ全員英語が通じる、1人日本語が話せる方がいて、助かりました。 朝食は中華、中国式朝ごはん（おかゆ、豆乳など）や、日本食、洋食があり、どれも美味しかったです。 便利で快適なので、また機会があれば利用したいです。
Se hospedó 3 noches en noviembre de 2019
Respuesta de Grand Park Xian, el 22 mar. 2021
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 西安は多くの名勝古跡があって、観光名所でございますが、 再度のご観光を歓迎致します。 ご意見を頂いて感謝申し上げます。 誠にありがとうございました。 ホテル側がお客様に良質のサービスを提供するように努力します。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

10/10 Excelente

Orlando

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2020
Respuesta de Grand Park Xian, el 22 mar. 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

8/10 Bueno

TAKAHIRO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020
Respuesta de Grand Park Xian, el 22 mar. 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good hotel with pretty good rooms and excellent staff. Its location is also great being right next to the city wall. There is also a shopping mall directly opposite and a subway station a short walk away. The surrounding area is also quite nice and modern. Some areas of the rooms seem a little older and used but nothing to be concerned about. Overall, definitely recommend this hotel.
Se hospedó 2 noches en enero de 2020
Respuesta de Grand Park Xian, el 10 ene. 2020
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Excelente

Narumi, 日本

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
フロントの対応も良くゆっくりと休むことが出来ました。 アーリーチェックインも無料で部屋をアップグレードしてくれました。
Se hospedó 1 noche en diciembre de 2019
Respuesta de Grand Park Xian, el 22 mar. 2021
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 ご意見を頂いて感謝申し上げます。 誠にありがとうございました。 ホテル側がお客様に良質のサービスを提供するように努力します。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

10/10 Excelente

Imjung

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good!!!
체크인 전날 밤늦게 호텔스닷컴을 통해 예약했다.예약확인이 되지않아 체크인이 다소 시간이 걸렸지만, 레스토랑과 마시지숍 이용했는데 친절했으며, 욕조도 있고, 담배냄새도 전혀 안나고, 전체적으로 관리가 잘 된 호텔로 가격대비 매우 만족했다. 성벽 바로 앞이고, 지하철역 출구앞이라 대중교통 이용도 매우 편리해서 좋았다.
Se hospedó 1 noche en enero de 2020
Respuesta de Grand Park Xian, el 22 mar. 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2019
Respuesta de Grand Park Xian , el 10 ene. 2020
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Excelente

NAM HO

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Grand Park Xian, el 22 mar. 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Excelente

kenichi

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2019
Respuesta de Grand Park Xian, el 22 mar. 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing location, right by the South Gate. Room was not only clean and luxurious but had a stunning view of the City and South Gate. Beautiful lobby and friendly staff.
Se hospedó 3 noches en diciembre de 2019
Respuesta de Grand Park Xian , el 10 ene. 2020
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Excelente

NAM HO

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
很满意
大厅，房间都很干净，餐厅的饮食也好吃，服务员的服务态度也很满意。
Se hospedó 2 noches en diciembre de 2019
Respuesta de Grand Park Xian, el 22 mar. 2021
尊贵的宾客：感谢您入住西安君乐城堡酒店！在您入住期间，希望我们的服务以及酒店和周边环境等，能给您留下美好的回忆，酒店位处古城墙南门广场的对面，是欣赏璀璨辉煌广场的绝佳地点，美艳绝伦景色尽收眼底。从酒店步行即可到达各个主要的旅游景点、餐厅及娱乐场所。欢迎您再次入住，祝您旅途愉快！

8/10 Bueno

jh, 日本

Le gustó: Limpieza y servicio y personal
建物は古めですが、中は綺麗です。 2泊の利用でしたが、浴槽掃除してくれたの…？などちょっとしたツッコミどころはありましたが、スタッフさんが総じて皆親切で、駅や各名所へのアクセスも良く、また永寧門が眼下にあり、夜は素敵な夜景を見れます。 フロントの陳さんのおかげでスマホの充電もでき、無事に日本まで帰れました。陳さん、本当にありがとうございました。
Se hospedó 2 noches en diciembre de 2019
Respuesta de Grand Park Xian, el 22 mar. 2021
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 西安は多くの名勝古跡があって、観光名所でございますが、 再度のご観光を歓迎致します。 ご意見を頂いて感謝申し上げます。 誠にありがとうございました。 ホテル側がお客様に良質のサービスを提供するように努力します。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

10/10 Excelente

Koji

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
快適
駅に近くて大変便利でした。永寧門に近くて夜景を見に行けました。 日本語のできるスタッフがいて助かりました。また日本語が出来なくても理解に努めてくれました。 兵馬俑博物館に行くにあたり適切なアドバイスを貰いました。
Se hospedó 2 noches en noviembre de 2019
Respuesta de Grand Park Xian, el 13 dic. 2019
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 ご意見を頂いて感謝申し上げます。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent position just outside South Gate of city walls. Short walk from the Airport Express bus stop close to the Bell Tower. Good views of the city walls and south gate from some rooms. Nice large room (Superior Room with small lounge).
Se hospedó 3 noches en noviembre de 2019
Respuesta de Grand Park Xian, el 13 dic. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Out of all the hotels I stayed at in China this one felt the most dated. Still had good sized rooms that were clean and very conveniently located though. Most staff spoke good English and those that didn't would take you to those who did. Staff also had great public transport knowledge which was helpful for going to see the terracotta warriors as my planned route was changed due to construction. The only downside was that there is construction right next to the hotel at present which would start at 8am and not finish until 11pm which was not ideal but i'm sure this will finish soon.
Se hospedó 2 noches en octubre de 2019
Respuesta de Grand Park Xian, el 13 dic. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
チェックインのときに支払った金額が間違っていたために、チェックアウトの際に再度支払いを求められたときの対応がややこしかった。飛行機の時間もありチェックアウト時は急いでいたのもあるので、チェックインでの支払いはそもそも必要だったのか疑問でした。 その他は満足でした。帰りは早朝であったこともあり、タクシーの手配をしてくれたのはスムーズに移動できたので大変助かりました。
Se hospedó 2 noches en noviembre de 2019
Respuesta de Grand Park Xian, el 13 dic. 2019
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 ご意見を頂いて感謝申し上げます。 ご提示頂いた問題について、 ホテル側よく改善させて頂きます。 ご不便ご迷惑になり申し訳ございませんでした。 心よりお詫び申し上げます。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

8/10 Bueno

Karine

Se hospedó 5 noches en noviembre de 2019
Respuesta de Grand Park Xian, el 22 mar. 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal
ホテル料金は現地価格で安く、部屋も十二分に広かった。ドライヤーが壊れていたこと以外は申し分ない。 ただ、旧ANAホテルで接遇も含め良いと聞いた割にはカウンター対応始め良くなかった。英語が喋らず会話ができない、料金について十分な説明がなく後精算でトラブる、部屋などの説明や案内は当然なし。 期待外れだったので次回は別のホテルにする。
Se hospedó 2 noches en noviembre de 2019
Respuesta de Grand Park Xian, el 13 dic. 2019
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 ご意見を頂いて感謝申し上げます。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

10/10 Excelente

Takato

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
地下鉄駅から徒歩5分、南門の夜景が最高でした
とにかく便利です。鐘楼にも散歩がてら歩いていきました。南門の夜景が最高にきれいでした
Se hospedó 1 noche en octubre de 2019
Respuesta de Grand Park Xian, el 13 dic. 2019
ご尊敬するお客様へ グラントパーク西安ホテルをご利用頂き感謝申し上げます。 頂戴したメールは確認しました。 ご意見を頂いて感謝申し上げます。 またご利用頂きお願い申し上げます。 お客様のご健康とご多幸を心よりお祈りしております。

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
永寧門が綺麗です！
立地は最高に便利で、永寧門が非常に綺麗に見えます。夜景も綺麗！ あと、日本人の旅行客が多いみたいで、納豆などの簡単な日本食も朝食で食べられます。
Se hospedó 2 noches en octubre de 2019
Respuesta de Grand Park Xian , el 31 oct. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

6/10 Aceptable

truman cheung

Viaje de negocios
Le gustó: Limpieza
Room smaller than photo
Hotel room smaller than photo Good location 34 year hotel need upgrade condition ( renovation )
Se hospedó 5 noches en octubre de 2019
Respuesta de Grand Park Xian , el 30 oct. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

8/10 Bueno

Hock Ho

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en octubre de 2019
Respuesta de Grand Park Xian , el 30 oct. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We are very pleased to hear that you are satisfied with our service, and looking forward to have the pleasure to deliver excellent service to you again during your next visit.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, fight in front of the city wall and near Muslim quarter, friendly and helpful English speaking staff, food was good
Se hospedó 2 noches en octubre de 2019
Respuesta de Grand Park Xian , el 30 oct. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Excelente

Y.I., Japan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
最高のロケーション！地下鉄駅を出ると目の前にホテルがそびえたっている。部屋から西安城壁南門が見える！ 周りには王府井百貨を始めとするデパートが立ち並び、飲食店買い物など全てアクセス抜群。 スタッフは笑顔でヘルプフル！
Se hospedó 5 noches en septiembre de 2019
Respuesta de Grand Park Xian , el 30 oct. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en septiembre de 2019
Respuesta de Grand Park Xian , el 30 oct. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We are very pleased to hear that you are satisfied with our service, and looking forward to have the pleasure to deliver excellent service to you again during your next visit.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
駅から近くて、観光に便利だった。
Se hospedó 2 noches en septiembre de 2019
Respuesta de Grand Park Xian , el 31 oct. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
サポートスタッフの教育程度
Se hospedó 4 noches en septiembre de 2019
Respuesta de Grand Park Xian , el 21 sept. 2019
ご尊敬するお客様へ この度グラントパーク西安ホテルをご利用頂き感謝申し上げます。 誠に有難うございました。 頂戴したメールは確認、了解致しました。 ご意見を頂いて感謝申し上げます。 ホテル側がお客様に良質のサービスを提供するように努力します。

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location. Close to the wall and metro station.
Se hospedó 6 noches en agosto de 2019
Respuesta de Grand Park Xian , el 2 oct. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

8/10 Bueno

LTBK, 纽约

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
热门景点近在咫尺,交通及购物非常方便。建于一九九三年，设施需加强。计程车要走出一百米外的街上。爱西安。
Se hospedó 2 noches en septiembre de 2019
Respuesta de Grand Park Xian , el 2 oct. 2019
尊贵的宾客：感谢您入住西安君乐城堡酒店！在您入住期间，希望我们的服务以及酒店和周边 环境等，能给您留下美好的回忆，欢迎您再次入住！

6/10 Aceptable

gillian

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Xian
Location excellent Room smelly, noisy and needed a good clean
Se hospedó 5 noches en septiembre de 2019
Respuesta de Grand Park Xian , el 2 oct. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

8/10 Bueno

Pauline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de Grand Park Xian , el 2 oct. 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We are very pleased to hear that you are satisfied with our service, and looking forward to have the pleasure to deliver excellent service to you again during your next visit.