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Opiniones de Shangri-La Yanuca Island, Fiji

5 out of 5
Shangri-La Yanuca Island, Fiji
Yanuca Island, Coral Coast, Fiji Islands, Yanuca Island

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 406 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 362 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 140 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 58 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 1006 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

7.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un excelente hotel!
Se hospedó 3 noches en marzo de 2020

4/10 Malo

Slavisa

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For the name Shangri La the hotel does not match it. It is run down and has not been renovated for a very long time. The first room we were placed in was covered in little bugs and that slightly ruined the experience. Some staff members were lovely and others barely noticed you. On the positive lots of kids activities but not a hotel I would be coming back to.
Se hospedó 5 noches en mayo de 2024

10/10 Excelente

Claire

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
This resort is great for families with young children. I don’t have young children so I chose the adults only restaurant for the included breakfast. There’s a choice of 3 restaurants. The resort is huge. There are 2 pools available for everyone (and a 3rd pool in the snobs only Reef Wing 😊). Once we discovered the pool Next to Taleki restaurant, we didn’t bother with the main pool. It was much quieter and easier to get a lounge. Staff were without exception truly lovely. Friendly, helpful and apparently happy. Drinks, food and snacks were super expensive, so take plenty of snacks from home, or stock up at a local supermarket. We ate at the Junction Cafe (Chinese menu) a couple of times. It’s right next to the resort. The food’s very good and at a reasonable price. 4 stars
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Marc

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The ocean view from our hotel room was spectacular. The staff were outstanding. Very helpful and friendly. The restaurants provided seating with awesome view of the ocean, providing you reserved ahead of time. The transportation service to and from the Nadi airport was great. Highly recommend this hotel for a great experience.
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Manika L

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Great and quiet place. Friendly staff. Great breakfast.
Se hospedó 2 noches en mayo de 2024
Respuesta de Ash, el 15 may. 2024
Dear Manika L, Greetings from Shangri-La Yanuca Island, Fiji Thank you to share your great review on resort and colleagues including breakfast.We are glad you had wonderful holiday with us and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Karen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect stay to relax and unwind. Extremely friendly, happy and helpful staff. Lovely environment (some child free areas/restaurants/facilities), but also noticed fabulous family facilites. Loved the adults only complimentary happy hour
Se hospedó 3 noches en mayo de 2024
Respuesta de Ash, el 13 may. 2024
Dear Karen,Greetings from Shangri-La Yanuca Island, FijiIt is with great pleasure to receive such awesome review which will bring great motivation to colleagues and management.We are glad you had enjoyed your holiday and we look forward to welcome you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Julie

Le gustó: Limpieza y servicio y personal
Se hospedó 7 noches en abril de 2024
Respuesta de Ash, el 13 may. 2024
Bula Vinaka Julie,Greetings from Shangri-La Yanuca Island, FijiThanking you to share your valuable rating. We look forward to welcoming you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Georgia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Ash, el 13 may. 2024
Bula Vinaka Georgia,Greetings from Shangri-La Yanuca Island, FijiThank you to share your valuable rating.We look forward to welcoming you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Mevlyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff Better buffet option
Se hospedó 2 noches en mayo de 2024
Respuesta de Ash, el 11 may. 2024
Bula Mevlyn,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on colleagues and resort with providing your suggestions for improvements which has been communicated with the concerned management team.We are glad you had wonderful holiday with us and we look forward welcoming you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Kevin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My family and I have visited this resort approximately five times, and we thoroughly enjoy it. It offers fantastic activities for kids, and we particularly love the restaurant food. However, during our recent visit, we encountered some rudeness from the staff at the pool bar/restaurant. Nevertheless, the rest of the staff were as amazing as usual. Lastly, we noticed that the beds, bed sheets, and pillows felt damp every day. Despite these issues, it remains a great resort for families.
Se hospedó 7 noches en abril de 2024
Respuesta de Ash, el 7 may. 2024
Bula Vinaka Kevin,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort and colleagues. We sincerely apologize for the colleagues being rude which has been communicated with the concerned management to do refresher customer service training. For the beddings being damp everyday only happens if we leave balcony door open and room AC keeps running this will allow condensation in room and leaves with damp floor with linen being damp.We are glad you did enjoy your holiday with us and we look forward to welcome you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 Terrible

Thomas

Viaje familiar
No le gustó: Servicio y personal
Restaurant service was sub par and wait times were beyond reasonable
Se hospedó 4 noches en abril de 2024
Respuesta de Ash, el 3 may. 2024
Bula Vinaka Thomas,Greetings from Shangri-La Yanuca Island, FijiThank you to share your productive review on restaurant services which has been communicated with the concerned management to work on improvement and conduct refresher trainings of colleagues.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Abhishek

Le gustó: Condiciones de la propiedad
Staff Needs to more prompt with check in or out. Took almost an hour for to get picked from our room ocean view block and then
Se hospedó 1 noche en mayo de 2024
Respuesta de Ash, el 2 may. 2024
Bula Mr. Abhishek,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort and colleagues which has been communicated with the respected Division Head to work on improvement and to arrange trainings.We look forward to welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Leisa Maree

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed in the adults only reef wing. Absolutely beautiful view from our room. The king size bed was amazung and super comfy. Staff are genuinely beautiful and cant do enough for you. Love love love😁❤Vinaka
Se hospedó 6 noches en abril de 2024
Respuesta de Ash, el 1 may. 2024
Bula Vinaka Leisa Maree,Greetings from Shangri-La Yanuca Island, FijiThank you to share your awesome review on adults only reef wing. We are glad you have absolutely wonderful holiday with us and we look forward to welcome you back soon!With kind regards,'Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Toby

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Ash, el 30 abr. 2024
Bula Toby,Greetings from Shangri-La Yanuca Island, FijiThank you for your awesome rating.We look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Chandi

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent staff. Excellent view of the ocean and beaches were great. Pools were great
Se hospedó 8 noches en abril de 2024
Respuesta de Ash, el 30 abr. 2024
Bula Vinaka Chandi,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort. We are glad you had wonderful holiday with us and we look forward welcoming you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Andrew

Viaje familiar con niños
Was lovely
Se hospedó 5 noches en abril de 2024
Respuesta de Ash, el 24 abr. 2024
Dear Andrew,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating on resort. We are glad you had wonderful holiday with us and we look forward to welcome you back soon.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Helen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the Shanghai-La and the adults only options for staying and dining. It allows you to have a much different experience. Hotel rooms were very nice. Beds were comfortable and the staff was friendly
Se hospedó 2 noches en abril de 2024
Respuesta de Ash, el 17 abr. 2024
Dear Helen,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues.We are glad you had wonderful holiday with us and we look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Vincent elias

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great setup would highly recommend
Se hospedó 6 noches en abril de 2024
Respuesta de Ash, el 14 abr. 2024
Bula Vincent elias,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great rating on the resort. We look forward to welcoming you back soon!!.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

4/10 Malo

Jade

Se hospedó 6 noches en marzo de 2024
Respuesta de Ash, el 30 abr. 2024
Bula Jade,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

MICHAEL JOHN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property
Se hospedó 7 noches en marzo de 2024
Respuesta de Ash, el 3 abr. 2024
Dear Michael John,Greetings from Shangri-La Yanuca Island, FijiThank you for giving resort 5 Star.We look forward to welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Aceptable

James

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff were amazing and very accomodating. The hotel was tired and needs a refresh. not enough dining options, restrictions where you could sit at dinner etc was like being back at school. our room was damp and the air conditioning was broken. we asked to move and to give them some time. we went for a swim and came back two hours later and nothing had been sorted. eventually they moved us but not a great experience all round.
Se hospedó 6 noches en marzo de 2024
Respuesta de Ash, el 3 abr. 2024
Bula James,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your review on the resort. We are sorry to hear about your disappointing experience at the hotel. It sounds like the accommodations and services did not meet your expectations. We need to address issues promptly and ensure guests have a comfortable stay. Your feedback is valuable, and I hope your future stays are more enjoyable.Yours Sincerely,Mrs. Ashwini SinghExecutive Secretary/Quality Improvement Manager

10/10 Excelente

Brenden

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What’s not to like
Se hospedó 6 noches en marzo de 2024
Respuesta de Ash, el 24 mar. 2024
Bula Vinaka Brenden,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing the rating and comment on the resort. We look forward to welcoming you back.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

ismet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were absolutely amazing. Unfortunately the weather wasn’t great however the staff managed to pull out all the stops and make us feel comfortable and help us enjoy a great time. Will definitely recommend and be sure to be back however when the weather is better.
Se hospedó 8 noches en marzo de 2024
Respuesta de Ash, el 19 mar. 2024
Bula ismet,Greetings from Shangri-La Yanuca Island, FijiIt is all our pleasure to receive wonderful reviews on the resort and colleagues from you. I have proudly shared this review with our colleagues and management.We are glad despite the rainy weather our team managed to make your stay an excellent one.We look forward to welcoming you back to the resort soon!!Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Janet Rosemary

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing resort without feeling over populated
Se hospedó 1 noche en marzo de 2024
Respuesta de Ash, el 15 mar. 2024
Bula Vinaka Janet Rosemary,Greetings from Shangri-La Yanuca Island, FijiIt is with great pleasure to receive an amazing review on the resort.We are glad you had a wonderful holiday with us and we look forward to welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 Terrible

Brooke

Viaje en grupo, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extreme Family Holiday Dissapoitnment From time of arrival and check in was complete shambles. The feeling of chaos and uncomfortableness continues for every aspect of the stay. We were hoping for a week of relaxation and activities, instead we got: -A room that was dirty, mouldy, stuffy, smelly, mosquitos infested, damp room and linen. - A run down building which feels like you could be anywhere else in dodgy hotel anywhere in the world, you have no idea you are in Fiji. - No hot showers for the entire 7 nights - To get anywhere around the hotel it was very confusing and took forever. Maze of paths and stairways not accessibility (pram) friendly at all. - Every meal time was chaotic, it didn’t matter where we went the meal times were such busy, loud places with no happy hospitality. The vibe was extremely stressful with loud music and people packed in at the buffet. Food was very average for the price. -The smell of sewage leaked through the room as we had people working on the pipes outside our room. This smell continued doing the stay. -Staff were clearly run down and the friendliness we have experienced everywhere else and at other stays over Fiji was not evident here at all, we were just a number. -The pool was not relaxing with so many people, loud music and over chlorinated water. - Kids Club did not feel welcoming, safe or fun for the kids at all. Overall it really feels like is a dated four star hotel that has turned into a money making machine ripping you off.
Respuesta de Ash, el 13 mar. 2024
Bula Brooke,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your valuable feedback on resort which has been communicated with management team to work on improvement.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Raluveqio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Ash, el 6 mar. 2024
Bula Raluveqio,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating on resort.We look forward welcoming you back in near future.With Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Pao

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly and helpful. They provide golf cart rides around resort if you call and ask for it.
Se hospedó 5 noches en febrero de 2024
Respuesta de Ash, el 4 mar. 2024
Bula Pao,Greetings from Shangri-La Yanuca Island, Fiji Thank you for your great review on resort and colleagues.We are glad you had awesome holiday with us and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Aceptable

James, Auckland

No le gustó: Condiciones de la propiedad
Se hospedó 7 noches en febrero de 2024
Respuesta de Ash, el 6 mar. 2024
Bula James,Greetings from Shangri-La Yanuca Island, FijiThank you for your valuable time providing resort a rating.We look forward welcoming you back in near future.With Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Aceptable

Harley

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Needs major remodel. Several things did not work. Water quiet in the middle of a shower. Power out due to construction. One restaurant had very poor service.
Se hospedó 6 noches en febrero de 2024
Respuesta de Ash, el 26 feb. 2024
Bula Harley,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort which has been communicated with the management team to action.We sincerely apologize for the inconvenience you have encountered during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Aceptable

Rosie

Viaje en pareja
No le gustó: Servicio y personal
We stayed is an apartment style 3rd floor walk up. It was a very older tile bathroom. The views were great but the property is very big. You send lots of time walking to everything. Staff immediately lost our car keys. After calling us 3x they found them. Staff were not as well trained at hospitality as other resorts. I small bottle of water was provided per day. More signage on trails and paths or more map posts would be nice. They marked building 2 on the map but our room was building 4. The inner reef has pretty snorkeling but go at high tide and wear water shoes with your flippers. The Asian restaurant was very slow. Not as good as the hype and they lost out bill. They hunted for a very long time. It was funny to see the land crabs running around after dark. If you phone for anything it rings endlessly and you might get someone but then what you request won’t happen for a very long time. One pool was closed for hours to fix the water. The stay was nothing terrible but nothing great. The best thing was the snorkeling but when we asked nobody tells you about it. If you go at low tibe there is no room to swim.
Se hospedó 3 noches en enero de 2024
Respuesta de Ash, el 24 feb. 2024
Bula Vinaka Rosie,Greetings from Resort!Thank you to share your review which has been sent to all management to work in own areas of issue to improve and to take appropriate actions with colleagues in subject.We sincerely apologize for the inconvenience you have experienced during your stay.Kind regards,Ashwini Singh Executive Secretary / Quality Improvement Manager

10/10 Excelente

Scott

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great food and beaches and pools
Se hospedó 5 noches en febrero de 2024
Respuesta de Ash, el 24 feb. 2024
Bula Vinaka Scott,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating.We look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Catherine Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en febrero de 2024
Respuesta de Ash, el 19 feb. 2024
Bula Vinaka Catherine Mary,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating on resort. We look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary/Quality Improvement Manager

10/10 Excelente

Melissa, BARGARA

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A lovely property but a little disappointing that there were limited restaurants open during our stay, apparently due to staff shortages. Lovely staff everywhere and the room was well equipped and comfortable. We have just moved to Double Tree Hilton but I would prefer to stay here. Great for children also with several pools, a great swimming beach and great water sports. Highly recommend.
Se hospedó 3 noches en febrero de 2024
Respuesta de Ash, el 12 feb. 2024
Bula Vinaka Melissa,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues, and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Erik

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2024
Respuesta de Ash, el 5 feb. 2024
Bula Erik,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Harper

Se hospedó 4 noches en enero de 2024
Respuesta de Ash, el 24 mar. 2024
Bula Vinaka Harper,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing the rating on the resort. We look forward to welcoming you back.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Barbara

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved swimming pools, close distance to the beach and service and restaurants and all the activities
Se hospedó 7 noches en enero de 2024
Respuesta de Ash, el 12 feb. 2024
Bula Vinaka Barbara,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Eseta L

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I highly recommend the Reef Wing.. Outstanding in every way- amazing friendly staff, great food and beverage options, comfortable clean room. Excellent holiday experience.
Se hospedó 7 noches en enero de 2024
Respuesta de Ash, el 5 feb. 2024
Bula Vinaka Eseta L,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues specially for the Reef Wing.We are glad you had excellent holiday with us and we look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Jason, Vermont

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2023
Respuesta de Ash, el 5 feb. 2024
Bula Jason,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Zsarra

Se hospedó 4 noches en enero de 2024
Respuesta de Ash, el 5 feb. 2024
Bula Zsarra,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Melissa

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Ash, el 5 feb. 2024
Bula Melissa,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Alisha

Le gustó: Servicio y personal y condiciones de la propiedad
We just returned from our trip
Se hospedó 8 noches en enero de 2024
Respuesta de Ash, el 16 ene. 2024
Dear Alisha,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating towards resort. We are glad you had wonderful holiday with us and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Matthew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Ash, el 9 ene. 2024
Bula Matthew,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating.We look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 Terrible

Brodie

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
PLEASE BEWARE, PLEASE READ BEFORE CONSIDERING THIS PLACE. This resort is an absolute catfish, the photos online are so fraudulently I’m surprised further reviews aren’t like this. Which leads me into any reviews left above 2 stars online for this place should also be charged with committing fraud or are fake. Whoever took the photos either needs to again be charged with fraud or given the Pulitzer Prize for Photography. This place is so run down I think a renovation is too far gone and a complete knock down and start again is in need. When you think of the Shangri-La around the world you think of luxury, well think of Christmas Island detention centre for this place. We were booked in for 6 nights but had to leave after 2 days. Our room smelt of mould and was a miracle the air conditioning didn’t fall through the roof with the noise it was making. If you are a foodie order off the kids' menu or prepare to get ready to enjoy cold, stale, and flavourless food ideal for your detention centre stay.
Se hospedó 6 noches en diciembre de 2023

6/10 Aceptable

Ashika

Se hospedó 2 noches en enero de 2024
Respuesta de Ash, el 12 feb. 2024
Bula Vinaka Ashika,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Bueno

Mark, Scarborough

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent place but is looking a little worn and needs a little face lift here and there. Also some more covered areas or additional umbrella's would be great for people with small kids.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Ash, el 9 ene. 2024
Bula Mark,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great review on resort and providing your observations with suggestions which has been shared with the management team.We look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Asenaca

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
nice
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ash, el 9 ene. 2024
Dear Asenaca,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort .We are glad you had wonderful stay with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Aceptable

Ashani

Se hospedó 7 noches en diciembre de 2023
Respuesta de Ash, el 9 ene. 2024
Bula Ashani,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating with us on resort. We are glad you enjoyed your stay.We look forward welcoming you back near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excelente

Stephen L.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful Facility. Only issue was they ran out of clean towels in room and at pool side
Se hospedó 3 noches en diciembre de 2023
Respuesta de Ash, el 9 ene. 2024
Bula Stephen L.Warmest greetings from Shangri-La Yanuca Island, FijiThank you to share your great review and we will surely look into the towel issues which we sincerely apologize for.We are glad you did enjoy your stay with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Aceptable

Hariharan

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Graeat location and property. But service lacking
Great propwrty, amazing location .. but surely need more vegetarian option for food ..and the service is greatly lacking in all areas from reception to the restaurants on site
Se hospedó 4 noches en diciembre de 2023
Respuesta de Ash, el 9 ene. 2024
Bula Hariharan,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which I am very glad to communicate with our management team. For lack of service is due to number of new colleagues being hired and we are working of training them and for old colleagues we will arrange refresher trainings.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 Terrible

Jill

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ash, el 29 dic. 2023
Bula Jill,Greeting from Shangri-La Yanuca Island, FijiThank you for your rating.Vinaka,Ashwini SinghExecutive Secretary / Quality Improvement Manager