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Opiniones de Crowne Plaza Abu Dhabi Yas Island, an IHG Hotel

4 out of 5
Crowne Plaza Abu Dhabi Yas Island, an IHG Hotel
Yas Island, Abu Dhabi

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 370 de 703 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 227 de 703 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 59 de 703 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 703 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 703 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Armando

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything ok
Se hospedó 4 noches en noviembre de 2023
Respuesta de Haitham Khalil, el 5 nov. 2023
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

6/10 Aceptable

Christian

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
de la propiedad nada, de la pagina si, todas la fotos muestran balcón en su pagiana, eso es engaño
Se hospedó 4 noches en abril de 2023
Respuesta de Haitham Khalil Hotel Manager - Crowne Plaza Yas , el 17 abr. 2023
Dear Christian,We are sorry to hear that you were not completely satisfied with your recent stay at the hotel and would like to apologize if we came short of meeting your expectations on this occasion.As guest feedback is of utmost importance to us, which immensely helps us in evaluating our service and standards delivery, I have personally shared your comments with the relevant managers for the necessary corrective actions to be taken.We really do hope that this experience on this particular visit will not hinder you from visiting us again and that we will have the opportunity to be of service in the near future.Kind regards,

10/10 Excelente

victor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thanks great service
Respuesta de sk, el 9 nov. 2022
Dear Victor,Thank you for choosing Crowne Plaza Abu Dhabi Yas Island and for taking the time to write your feedback. We are glad that you had a wonderful time at our hotel and enjoyed the hotel facilities and services. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again.Best regards,Haitham KhalilHotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

2/10 Terrible

José Emmanuel

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
The host scam for deposit
The Host ask for 1500 dirhams for deposit, then at check out he only returned 1000 arguing we only pay him $1000 for deposit, its a scam
Se hospedó 2 noches en abril de 2022
Respuesta de SK, el 23 jun. 2022
Dear Jose, Thank you for taking the time to share your experience. We would like to start by apologizing to you for the inconvenience that you encountered during your stay. Rest assured that your concerns will be looked into and will be addressed accordingly. I hope you will give us the opportunity to serve you once again. Sincerely, Haitham Khalil Hotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

2/10 Terrible

Rocio

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Encerrada en el hotel , sin dormir y horrible serv
Mi experiencia ha sido horrible , primero al llegar nos dice que no podemos usar las instalaciones porque necesitamos prueba PCR , lo cual en Hotel pone que prueba o Vacuna , después en la habitacion de 3 personas , solo había para dos y el servicio para traer toallas ect tardo muchisimo a pesar de indicarle que teníamos que descansar que nuestro vuelo salía temprano , también tuvimos una pelea al lado de la habitación nuestra en la madrugada y no pudimos dormir nada , el hotel muy bonito pero por la experiencia tan horrible no pienso volver jamás
Se hospedó 1 noche en abril de 2022
Respuesta de SK, el 10 jun. 2022
Dear Rocio, Thank you for raising your concerns to our attention. We are very sorry to hear that your stay with us did not meet your expectations as it is our utmost concern to provide the best experience at all times. We apologize for being unable to maintain our 100% standard while we were running high occupancy. To be given the opportunity to provide high-quality service to our guests and making them delighted is something we truly value, and I deeply regret that we have not been able to do this during your recent visit and address your concerns immediately. Please know that the management is taking the necessary measures to ensure that these kinds of issues would not happen again. Rest assured that we have seriously taken your comments and these issues will be addressed accordingly. Sincerely, Haitham Khalil Hotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi – Yas Island

10/10 Excelente

JOHANNA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I just wished the convenience store were bigger and more diversified. Beautiful place
Se hospedó 1 noche en febrero de 2022
Respuesta de SK, el 24 mar. 2022
Dear JOHANNA, Thank you for writing your review. Appreciate sharing your feedback and glad that you enjoyed your stay with us. We very much value all our guest feedback, both positive and constructive, and we would like to assure you that your comments have been shared with the relevant team. Thank you for sharing your thoughts with us and we look forward to welcoming you back again as our guests in the hotel. Best regards, Haitham Khalil Hotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

8/10 Bueno

Haner

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelent
Se hospedó 1 noche en noviembre de 2020
Respuesta de HM, el 18 ene. 2021
Dear Haner, Thank you for your excellent rating and review. We are glad that you had a wonderful time at our hotel. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again and thank you for choosing to stay with Crowne Plaza Abu Dhabi Yas Island. Best regards, Haitham Khalil Hotel Manager Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place and excellent staff even though it seems was super busy
Se hospedó 1 noche en septiembre de 2019
Respuesta de PE, el 8 sept. 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience. I am glad to hear that you enjoyed your stay and that you were pleased with the efficiency of our team even on busy period. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Best regards, Pascal Eggerstedt General Manager - Crowne Plaza and Staybridge Suites Abu Dhabi Yas Island

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal y comodidad de las habitaciones
when i arrived at the hotel i asked for extending only 2 hours paying for that, the receptionist told me that it s impossible because the hotel is full and now i have checked that there are rooms available.
Se hospedó 1 noche en noviembre de 2018

8/10 Bueno

cintia, Argentina

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Very nice swimming polo... Near the beach
Very quiet placer to relax, do Sports.. swimming .Are there an arabic restaurante. And the breakfast is the best
Se hospedó 5 noches en enero de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cerca de Yas Marina Circuit y Ferrari World, excelente hotel

6/10 Aceptable

Olga, Laytonsville

Viaje de negocios, Viaje en pareja
Le gustó: Servicios
needs updating
Se hospedó 6 noches en abril de 2024
Respuesta de Haitham Khalil, el 21 abr. 2024
Dear Valued Guest, I appreciate you sharing your feedback and glad that you enjoyed your stay with us. We very much value all our guest feedback, both positive and constructive, and we would like to assure you that your comments have been shared with the relevant team.Thank you for sharing your thoughts with us and we look forward to welcoming you back again as our guests in the hotelKind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Anna

Se hospedó 2 noches en marzo de 2024
Respuesta de Haitham Khalil, el 18 mar. 2024
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Bueno

LADY CHRISTABEL

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The stay was great!!! great proximity to site attractions and the staff was extremely helpful.
Se hospedó 6 noches en marzo de 2024
Respuesta de Haitham Khalil, el 12 mar. 2024
Dear Valued Guest, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Bueno

Mariana

Se hospedó 1 noche en febrero de 2024
Respuesta de Haitham Khalil, el 28 feb. 2024
Dear Valued Guest, Thank you for your feedback and for taking the time to write about your recent experience. We regret to hear that your stay was not up to your expectations on this particular occasion. Please be assured that your feedback is extremely valuable to us and this has been shared with the team to ensure the necessary actions are taken to address the shortfall and once again would like to apologize for the inconvenience caused.We look forward to your return visit and give us an opportunity to provide you with a better experience on your next stayKind regards,Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Jithin Joseph

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Haitham Khalil, el 19 feb. 2024
Dear Valued Guest, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Haitham Khalil, el 17 feb. 2024
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

4/10 Malo

IAN

No le gustó: Servicio y personal y comodidad de las habitaciones
Poor hotel, stay.
Check in ok, room sink was plugged shut and I waited 4-5 hours to fix that. Wall electrics didn't work. Kettle was broken. Buffet meal was a poor choice and without taste. We ate a starter then left. Excessive noise in the corridors then I had to argue with neighbours to stop shouting.
Se hospedó 2 noches en febrero de 2024
Respuesta de Haitham Khalil, el 17 feb. 2024
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Bueno

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Haitham Khalil, el 7 feb. 2024
Dear Valued Guest, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Bueno

Amanda

Se hospedó 1 noche en enero de 2024
Respuesta de Haitham Khalil, el 3 feb. 2024
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

ANUPAM

Se hospedó 1 noche en enero de 2024
Respuesta de Haitham Khalil, el 13 ene. 2024
Dear Valued Guest, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Linda

Le gustó: Servicios
I liked the familiarity as I’ve stayed there before
Se hospedó 7 noches en diciembre de 2023
Respuesta de Haitham Khalil, el 9 ene. 2024
Dear Valued Guest, It was a pleasure to have you as our guest at Crowne Plaza Yas Island and glad to hear that we succeeded in providing you a great stay that left you truly satisfied particularly with the hotel facilities and your room allocation, which will be shared with the entire team. Your words continue to give credence to the hard work and effort, motivating us to keep striving for the best in what we do. Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guest in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Sanober

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2023
Respuesta de Haitham Khalil, el 9 ene. 2024
Dear Valued Guest, Appreciate your kind words and the time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests.We look forward to having you again.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Bueno

Nuala

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Crowne Plaza Abu Dhabi
Rooms are business like and a bit out dated- toliet seat broken in bathroom. Pool is nice, however sun loungers require an update. Cyan beach is a 10 min walk away or a golf cart- no bar or restaurant at Cyan beach. Staff very friendly, breakfast nice and stills restaurant offers good fare. Yas waterfront is a ten min walk away and lots ofgpod restaurants.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Haitham Khalil, el 9 ene. 2024
Dear Valued Guest, Thank you for your feedback and for taking the time to write about your recent experience. We regret to hear that your stay was not up to your expectations on this particular occasion. Please be assured that your feedback is extremely valuable to us and this has been shared with the team to ensure the necessary actions are taken to address the shortfall and once again would like to apologize for the inconvenience caused.We look forward to your return visit and give us an opportunity to provide you with a better experience on your next stayKind regards,Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Douglas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I've stayed at several places on Yas Island and this hotel was gorgeous. Very polite and helpful staff, great breakfast, very happy with my stay. I come into town 2 or 3 times a year, and I will stay here again.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Haitham Khalil, el 29 dic. 2023
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Bueno

Danny

Le gustó: Limpieza y condiciones de la propiedad
I was a little disappointed with the front desk agent who checked me in. He was very dismissive when I asked about the facilities amenities, and refused to acknowledge my IHG status when I gave him my membership number for the points rewards. He did not even attempt to check in the computer I was told it will be applied later
Se hospedó 1 noche en noviembre de 2023
Respuesta de Haitham Khalil, el 29 dic. 2023
Dear Valued Guest, I appreciate you sharing your feedback and glad that you enjoyed your stay with us. We very much value all our guest feedback, both positive and constructive, and we would like to assure you that your comments have been shared with the relevant team.Thank you for sharing your thoughts with us and we look forward to welcoming you back again as our guests in the hotelKind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Amanda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff were exceptional nothing was too much trouble
Se hospedó 3 noches en noviembre de 2023
Respuesta de Haitham Khalil, el 14 nov. 2023
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Bueno

OSKAR

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de Haitham Khalil, el 14 nov. 2023
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Christelle

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Haitham Khalil, el 14 nov. 2023
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

6/10 Aceptable

Ifzal

Le gustó: Limpieza y servicio y personal
Whoever thought it’s ok to have glass bathrooms with no locks needs to find another job.no privacy
Se hospedó 3 noches en octubre de 2023
Respuesta de Haitham Khalil, el 10 nov. 2023
We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

6/10 Aceptable

Jean Christophe

Viaje familiar
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Haitham Khalil, el 5 nov. 2023
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

4/10 Malo

Brian

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Time for a refresh
My room was very tired and in need of renovation. The sliding patio doors were stiff and extremely difficult to open and close. The veneer was starting to come off the furniture. And every time I used the shower the bathroom floor ended up saturated. All fundamental things that should not happen at a top hotel.
Se hospedó 3 noches en octubre de 2023
Respuesta de Haitham Khalil, el 5 nov. 2023
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Gian marco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was relax on the beach I can’t stay in pool bruise lot guest very rude to scream
Se hospedó 2 noches en octubre de 2023
Respuesta de Haitham Khalil, el 1 nov. 2023
Dear Valued Guest, I appreciate you sharing your feedback and glad that you enjoyed your stay with us. We very much value all our guest feedback, both positive and constructive, and we would like to assure you that your comments have been shared with the relevant team.Thank you for sharing your thoughts with us and we look forward to welcoming you back again as our guests in the hotelKind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Kalifa-Mustafa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en octubre de 2023
Respuesta de Haitham Khalil, el 25 oct. 2023
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

4/10 Malo

Alan

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
General level of service in this hotel was disappointing from the welcome at reception to the service at breakfast. Bar service on our first night was terrible. This feels more like a three star hotel. A lot of avoidable customer service issues. Won’t be back. Try the Radisson next door!
Se hospedó 2 noches en octubre de 2023
Respuesta de Haitham Khalil, el 27 oct. 2023
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Domonique

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Clean amenities. Five stars ⭐️
Se hospedó 5 noches en octubre de 2023
Respuesta de Haitham Khalil, el 16 oct. 2023
Dear Valued Guest, It was a pleasure to have you as our guests at Crowne Plaza Yas Island. Your kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Danyaal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Close to Yas Island with shuttle available, excellent breakfast and spacious room
Se hospedó 2 noches en septiembre de 2023
Respuesta de Haitham Khalil, el 9 oct. 2023
Dear Valued Guest, Thank you for taking the time to share your great experience. Your positive comments and recognition of our services are highly appreciated. We look forward to welcoming you at Crowne Plaza Yas Island.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza
Found mold in cotton buds
Se hospedó 2 noches en septiembre de 2023
Respuesta de Haitham Khalil, el 3 oct. 2023
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Few problems
My female colleague had a staff member enter her room whilst asleep. It was an oversight. My other colleague was checked into a used room
Se hospedó 2 noches en septiembre de 2023
Respuesta de Haitham Khalil, el 30 sept. 2023
Dear Valued Guest, Thank you for your feedback and for taking the time to write about your recent experience. We regret to hear that your stay was not up to your expectations on this particular occasion. Please be assured that your feedback is extremely valuable to us and this has been shared with the team to ensure the necessary actions are taken to address the shortfall and once again would like to apologize for the inconvenience caused.We look forward to your return visit and give us an opportunity to provide you with a better experience on your next stayKind regards,Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Bueno

ALI

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Haitham Khalil, el 11 sept. 2023
Dear Ali, It was a pleasure to have you as our guests at Crowne Plaza Yas Island. Your kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Ilana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Haitham Khalil, el 8 sept. 2023
Dear Valued Guest, We are flattered to read your compliments and delighted to hear that you were extremely pleased with the services provided by our committed staffs Crowne Plaza Yas Island. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Bueno

EMILE, Washington

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very nice hotel. Great Staff . beautiful swimming pool.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Haitham Khalil, el 7 sept. 2023
Dear Emile, It was a pleasure to have you as our guests at Crowne Plaza Yas Island. Your kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Bueno

Maximilian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Nazik Amrani, el 1 sept. 2023
Dear Maximiliano, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Relax
Un ortimo hotel con tutti i confort, ad ogni momento si viene coccolati dal disponibilissimo personale, un consiglio: a uno che non piacciono le piscine, ma preferisce il mare, qui decisamente meglio la piscina del hotel della spiaggia vicina, ma con un mare drcisamente non pulito
Se hospedó 1 noche en agosto de 2023
Respuesta de Nazik Amrani, el 25 ago. 2023
Dear Valued Guest, It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

8/10 Bueno

Johanna, Bartlesville

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel and pool was beautiful. They have very polite staff. The bed was hard and the cleaning staff tried to come in the room at 8pm to do the daily cleaning.
Se hospedó 4 noches en junio de 2023
Respuesta de Nazik Amrani, el 5 jul. 2023
Dear Johanna, Glad to know that you are well taken care of throughout your stay. Your words continue to give credence to the hard work and effort, motivating us to keep striving for the best in what we do.The team will be delighted to hear your compliments and it was indeed a pleasure to have you back again as our guests in the hotel.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Yaisa

Le gustó: Limpieza y condiciones de la propiedad
Personable and clean
Se hospedó 1 noche en junio de 2023
Respuesta de Nazik Amrani, el 22 jun. 2023
Dear Yaisa, It was a pleasure to have you as our guests at Crowne Plaza Yas IslandYour kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

4/10 Malo

Aurelie

Se hospedó 3 noches en junio de 2023
Respuesta de Nazik Amrani, el 22 jun. 2023
Dear Valued Guest, It was a pleasure to have you as our guests at Crowne Plaza Yas IslandYour kind acknowledgement of the service provided by our committed staff is highly appreciated. Hope to see you again on your next visit.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

10/10 Excelente

Varsha

Se hospedó 1 noche en junio de 2023
Respuesta de Nazik Amrani, el 14 jun. 2023
Dear Varsha, It is a delight to know that you had an enjoyable stay at Crowne Plaza Abu Dhabi Yas Island. We look forward to your return visit for an even better experience.Kind regards, Resort DirectorCrowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND

6/10 Aceptable

Jongseop

Se hospedó 2 noches en junio de 2023
Respuesta de Haitham Khalil, el 11 jun. 2023
Dear Valued Guest, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near futureKind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island

4/10 Malo

Alfonso

Viaje en pareja
Was to expensive and room smelly
Se hospedó 2 noches en junio de 2023
Respuesta de Haitham Khalil, el 5 jun. 2023
Dear Alfonso, We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel. Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near futureKind regards, Hotel ManagerCrowne Plaza and Staybridge Suites Abu Dhabi - Yas Island