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Opiniones de Elmbank Hotel & Lodge

4 out of 5
Elmbank Hotel & Lodge
The Mount, York, England

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 646 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 240 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 85 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 1000 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gilberto

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El wifi no es muy bueno , todo lo demás ok
Se hospedó 3 noches en enero de 2024
Respuesta de Reception Team, el 2 feb. 2024
Thank you for the 5 out of 5 review, we appreciate the positive feedback!

10/10 Excelente

EDGAR TORRES

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 1 noche en julio de 2023
Respuesta de Reception , el 9 jul. 2023
Thank you for your 5 out of 5 review, we appreciate the feedback

10/10 Excelente

Enrique

Se hospedó 1 noche en junio de 2023
Respuesta de Reception , el 21 jul. 2023
Thank you for your 5 out of 5 review, we appreciate the feedback!

10/10 Excelente

Adriana Ivette

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente servicio y cuarto. Segundo edificio no tiene elevador.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Alexandra | Receptionist, el 29 nov. 2021
Buenos dias Adriana, Muchissimas gracias. Los dos edificios que componen nuestro hotel no tienen elevador ya que son antiguas casas senoriales.

8/10 Bueno

JEFFREY, Malden

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice place but if you have heavy luggage ask for room on 1st floor no elevator but staff is very nice
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Richard, Los Angeles

Viaje en pareja
Le gustó: Limpieza y servicio y personal
This hotel has loads of character. If you’re looking for something modern and high-tech, it’s probably not the place for you. But I felt like I got an authentic Yorkshire experience. The location is really good. Outside the city walls, so it’s easy to maneuver with a car. But only about a 10 minute walk from the center, so it was easy to get there (even in the middle of a rain storm, which I gather is not unusual). It’s unlikely I’ll travel again to York, as I feel I’ve checked it off the list. But if fate brings me there, I wouldn’t hesitate to stay at the Elmbank again.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Sara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place to stay over
Se hospedó 1 noche en marzo de 2024
Respuesta de Reception Team, el 30 mar. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excelente

Alison, Chester le Street

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Reception Team, el 30 mar. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excelente

Gabriela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is really nice, beds so comfy and service was excellent!
Se hospedó 3 noches en marzo de 2024
Respuesta de Reception Team, el 24 mar. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excelente

Gabrielle

Lovely characterful hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Reception Team, el 24 mar. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

8/10 Bueno

Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice staff, good breakfast, had one evening meal there which was nice.
Se hospedó 3 noches en marzo de 2024
Respuesta de Reception Team, el 24 mar. 2024
Thank you for your 4 out of 5 review, we appreciate the positive feedback!

10/10 Excelente

Karlee

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely old building with a lot of charm, and I was very impressed by the room
Se hospedó 2 noches en marzo de 2024
Respuesta de Reception Team, el 17 mar. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excelente

Barry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our one night stay was lovely. Fuss free, early check in with a cheeky upgrade, the room was clean, warm and comfortable, and the staff were friendly and helpful. Breakfast was great the next morning. £18 for 24hr parking at the school. A short walk into York centre.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Bethany

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved that the hotel was in walking distance of the town centre, but far enough away from the hustle and bustle so was quiet at night. Felt safe, room was clean and a big room so great for the three of us sharing.
Se hospedó 1 noche en marzo de 2024
Respuesta de Reception Team, el 30 mar. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback and the kind words about the hotel!

10/10 Excelente

Hilary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent service, lovely room.easy to get bus into York if you don't fancy the walk.
Se hospedó 1 noche en marzo de 2024
Respuesta de Reception Team, el 17 mar. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

8/10 Bueno

Emily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely place - a bit of lack of communication regarding food ….. apart from that really lovely
Se hospedó 1 noche en marzo de 2024
Respuesta de Reception Team, el 17 mar. 2024
Thank you for your 4 out of 5 review, we appreciate the positive feedback and we apologise about the lack of communication you faced regarding food.

10/10 Excelente

David

Le gustó: Limpieza y servicio y personal
Loved the architecture - the art deco windows. The staff were few in numbers but extremely helpful in making your?stay comfortable. I would stay there again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Reception Team, el 17 mar. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

8/10 Bueno

nicholas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Like the age of the main building ; the art nouveau style . Colours of decoration compliment the building .
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 17 mar. 2024
Thank you for your 4 out of 5 review, we appreciate the positive feedback!

10/10 Excelente

Leslie

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
There was a problem with our booking (not the hotel’s fault) which the person checking us in dealt with professionally. Each contact with a staff member was positive - they were friendly and helpful.
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

mark, Cleckheaton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel with period/original features well positioned for walking in to York and racecourse. Not much parking however a school right next door offered ample parking at £18 for 24 hours.
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 27 feb. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excelente

Hazel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful room and stay
Stopped in the courtyard room. Was absolutely gorgeous. Breakfast was delicious. Will be booking again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 20 feb. 2024
Thank you for your 10 out of 10 review, we appreciate your positive feedback!

10/10 Excelente

Charlie

Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 20 feb. 2024
Thank you for your 10 out of 10 review, we appreciate your positive feedback!

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel. Only downside is the lack of parking spaces
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 16 feb. 2024
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

10/10 Excelente

Chris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel, a great bar and decor
Se hospedó 3 noches en febrero de 2024
Respuesta de Reception Team, el 14 feb. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excelente

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Reception Team, el 14 feb. 2024
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

10/10 Excelente

Ellen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Elmbank is a wonderful place to stay in York. The price is right, the building is gorgeous, the bar and restaurant are lovely & cosy spots to chill, the staff are friendly, the room was comfortable and decorated beautifully, parking was available.
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 14 feb. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback and the kind words!

10/10 Excelente

Angeline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Love the decor, and the bathroom and beds are fab!
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 14 feb. 2024
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quite couple of days
Our second visit to Elmbank for a couple of nights as we passed through York on our way home. The rooms are well appointed, clean an have more flare you often see. We ate in the restaurant the first night and those serving us couldn't have done more to help.
Se hospedó 2 noches en febrero de 2024
Respuesta de Reception Team, el 15 feb. 2024
Thank you for the 8 out of 10 review, we appreciate the positive feedback and the kind words about our Hotel and features.

8/10 Bueno

Laura

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Weekend in York
Loved the hotel decor. The tiles in the bathroom were beautiful. I love art deco. The room a fair size. The bed was really comfy to sit and relax in but a bit too firm to sleep in comfortably. The room was also very dusty. We didn’t eat in the restaurant but it looked beautiful. Staff were friendly and helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 15 feb. 2024
Thank you for your 8 out of 10 review, we appreciate the positive feedback and your kind words about the Hotel in general and our staff.We apologise for the dust in the room and we will make sure that this is passed over to our Housekeeping manager.

8/10 Bueno

Joanna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel has been decorated in an art deco style with lots of oak panelling. It’s quite dark inside but cosy on a winters day. Rooms were nicely decorated and generally in good order. The reception and breakfast staff were fabulous and they had gluten free options 👍👍
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 10 feb. 2024
Thank you for your 4 out of 5 review, we appreciate the positive feedback!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing hotel
Really lovely hotel. We were in a really spacious family room with a seating area, which was a real bonus. We loved the decor. Would really recommend it
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 10 feb. 2024
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

8/10 Bueno

CHUN-LIANG

Se hospedó 2 noches en febrero de 2024
Respuesta de Reception Team, el 10 feb. 2024
Thank you for your 8 out of 10 review, we appreciate the positive feedback!

8/10 Bueno

Kevin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
very friendly hotel but minimal parking availability
Se hospedó 2 noches en febrero de 2024
Respuesta de Reception Team, el 10 feb. 2024
Thank you for your 8 out of 10 review, we appreciate the positive feedback!

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A beautiful property, fabulous breakfast and helpful and friendly staff
Se hospedó 2 noches en febrero de 2024
Respuesta de Reception Team, el 10 feb. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excelente

Lee

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a courtyard classic room, which was excellent. Special mention to the gentleman on reception / bar, around midnight. Couldn’t have been more helpful and gave us plenty of insight & ideas for our break. ⭐️⭐️⭐️⭐️⭐️
Se hospedó 2 noches en febrero de 2024
Respuesta de Reception Team, el 10 feb. 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
First time staying here and it did not disappoint! can’t wait to come back
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 10 feb. 2024
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

10/10 Excelente

Jacqueline

Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Team, el 2 feb. 2024
Thank you for the 10 out of 10 review, we appreciate the positive feedback!

6/10 Aceptable

Dianne

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Birthday night away
This was an over night stay booked for my birthday. Our room was lovely and the walk in shower was amazing. Nice bottles of water in the fridge and all the finishing touches like hairdryer, iron, ironing board, luggage stand etc. The bed was a king and super comfortable x I don’t want to be negative but the trip was special and supposed to be a relaxing break away. Workmen woke me up at 7.55am and the noise kept going. I thought they were on the roof but when I mentioned it to reception they said it was plasterers in another room. Not acceptable for people wanting to relax. Our window was also filthy and i know this sounds picky but it might be a good idea to get it cleaned.
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Team, el 15 feb. 2024
Thank you for your review, we appreciate the feedback and the kind words about the Hotel and our features in the room.We apologise for the noise of the workmen that disturbed your stay at an early time in the morning, we surely don't aim to cause any distress to our guests so they should have been more aware of noises and guests around.We hope that this issue will not stop you from staying with us again.

10/10 Excelente

Laura

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really good experience on the whole. We stayed in a house deluxe room and the decor and facilities were excellent. Bathroom really clean and beautifully decorated. Tried to order room service via the App but was told by reception that they’d had a busy Sunday lunch and were re-setting the tables etc so that might be why service was not available. Receptionist was very good and suggested I just ring through my order. Booked a table in the restaurant in the end. Food was lovely. One suggestion, a few child friendly options/portions would be good. Parking wasn’t an issue as it was Sunday so managed to get a space on the road outside the hotel. All staff were professional and helpful. Perfect location if you’re happy with a 10 minute walk into town and great location if you want to go to York races.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Leanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely central stay
The hotel lobby area is very nicely presented. The rooms are sizeable with a great size bed. The shower was of good quality. Breakfast in the morning was particularly good.
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Team, el 2 feb. 2024
Thank you for the 10 out of 10 review, we appreciate the positive feedback!

6/10 Aceptable

Yesim Yaren

Se hospedó 2 noches en enero de 2024
Respuesta de Reception Team, el 27 ene. 2024
Thank you for your 6 out of 10 review, we appreciate the feedback!

8/10 Bueno

Kailumb

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Reception Team, el 27 ene. 2024
Thank you for your 8 out of 10 review, we appreciate the feedback!

8/10 Bueno

Melanie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our stay at the Elmbank hotel , cant comment on the food as we ate out , the only fault i had was room service came around at 10am and when we asked if they could come back later they said they would , we returned to our room later that night and it had nt been changed and no clean towels , a member of staff sorted this straight away , so wasnt to much of a problem , i would definately stay again , thanks for a lovely break .
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

P D

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely beautiful hotel.
Comfortable, clean room in a beautiful hotel. Friendly and helpful staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Team, el 27 ene. 2024
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

8/10 Bueno

Gayle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great visit to York
Hotel was just great, comfortable room, great food, breakfast was lovely. Room needed a little maintenance but noo issues, beautiful decoration and quality fittings. Best shower lve been in, water pressure amazing. Staff lovely and the building art deco inside, does not do it justice from how it looks outside, would definitely stay again.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

sharan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful Hotel
Really stylish and large boutique hotel. Great service, breakfast and rooms. Room was somewhat cold due to a possible heating issue and age and style of building. However it was a cold weekend in Jan!
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Team, el 10 feb. 2024
Thank you for your 8 out of 10 review, we appreciate the positive feedback!

10/10 Excelente

Lydia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is like a hidden gem. It is a lovely building on the outside but the moment you walk inside, it kinda takes your breath away. The architecture/art that has gone into the place when it was built is amazing and they have kept everything almost original and even the modern decor is stunning. The room was brilliant. We got a free upgrade so that was nice. Really convenient location and parking. Staff were very professional and friendly. There were even staff there that weren't on shift that were being helpful. We were in the bar having a drink as a few of the staff were after their shifts and the night manager saw that we were looking at all the amazing architecture so he asked anither member of staff on shift to get us a booklet of info on all the history of the place and then came over himself to tell us about the place and give us a little tour. Just couldn't fault the place. Will definitely try and get back as we loved it.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Carly

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful experience - beautiful hotel (rooms, lobby, restaurant), large room (triple lodge), yummy food, cute bar area. The restaurant is good, but they sometimes have events booked so it's not available - best to make a reservation to be sure. It's a bit of a long walk to get to the Minster (25 minutes), but not so far as it's not doable. Just bring comfy shoes!

10/10 Excelente

Chun yu

Se hospedó 2 noches en enero de 2024
Respuesta de Reception Team, el 8 ene. 2024
Thank you for your 10 out of 10 review, we appreciate the feedback!