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Opiniones de Hostel Bureau

2 out of 5
Hostel Bureau
Vlaska ulica 40, Zagreb

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 35 de 48 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 8 de 48 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 4 de 48 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 48 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 48 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Melania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good but..... Coughing person
Personalmente la atención bien pero en la habitación donde me pusieron habia alguien con gripe y se la paso tosiendo toda la noche, eso fue desagradable y no higiénico, deberían tener más cuidado con el ingreso de personas enfemas. Attention ok but in My room one person have flu and Stay coughing all night, that is disgusting, please be care more because some people enter sick and is not good for the others.
Se hospedó 1 noche en agosto de 2022
Respuesta de Katarina, el 31 ago. 2022
Dear guest,thank you for your honest review. We are sorry that you didnt feel comfortable in your room. Sometimes its hard to control these things. We are always hopeful that guests are responsible enough not to reserve dormitories if they are contagious but if it was something obvious during the check in time we would take proper measures to ensure everyones safety. Unfortunately we were not aware of this guest condition and this person probably got sick during their stay in our hostel. Demanding that a sick person leave a hostel is never an option but if we were aware we would put them in a private room. We wish that you came to the reception and ask for a room switch immediately you noticed something was wrong, because you have a full right to demand it. If you decide to extend your stay that is still an option :) Thank you for letting us know and your experience will definietly be taken into consideration.Kind regards!Hostel Bureau team

8/10 Bueno

Marco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hostel Bureau, 100 x 100 recomendable
El hotel me ha parecido muy bien en general. Para ser un hostel está muy bien cuidado y la recepcionista María creo recordar nos atendió muy bien. Sin duda la próxima vez que volvamos nos volveremos a quedar ahi.
Se hospedó 1 noche en marzo de 2019
Respuesta de Kristina, el 25 abr. 2019
Querido Marco, Muchas gracias para tu revision. Cada revisión es importante para nosotros.

10/10 Excelente

Roland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Inside is very nice and clean, the area around is not the cleanest though (no fault of this business)
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Gordana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I highly recommend this hostel.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Valerie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The game room made a great space to make friends and allow people to hang out outside of the dorm spaces.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hostel Bureau Team :), el 31 oct. 2023
Dear Valerie,Thank you for your feedback, it means a lot to us! We are glad you enjoyed our common areas and hope to see you again soon!Best regards from hostel Bueau team

10/10 Excelente

Daniel

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Cliente verificado

外面的風景加斜陽令我出奇的舒適
離巴士站步行約25分鐘， 位置好但少少難找，步行五分中到鬧市，大樓，設施比較殘舊，但我住的房間同對着外面的風景加斜陽又令我出奇的舒適，夜晚隔鄰浴室水喉聲非常响亮，接待處不常有人，但員工大多非常友善，對比之前住的青年旅舍，此間性價比一般。
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hostel Bureau Team :), el 3 oct. 2023
Dear guest, thank you so much for taking the time of your day to leave us your review! We appreciate that you found time to mention all the little details :). We are so glad you liked our location and the view from the room. We hope the loud noises from the bathroom didn't disrupt your rest too much and you were able to rest. Happy you were met by friendly staff! Hope to see you some time again :D.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Katarina, el 13 sept. 2023
Dear guest,thank you for taking your time to leave us review, especially for giving us a 10 :D This definietly made our day and will for sure give us even more motivation to do even better. We hope to host you again some time :DKind regards!Hostel Bureau team

10/10 Excelente

Majd

Se hospedó 1 noche en agosto de 2023
Respuesta de Hostel Bureau , el 19 ago. 2023
Dear guest, thank you so much for taking your time to write us a review :) Means a lot to us to know your real experience. We are really thankful!Kindest regards :)

10/10 Excelente

Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Hostel Bureau Team :), el 18 ago. 2023
Dear guest, thank you so much for this lovely review about our hostel. Hope to see you again :) Kindest regards :)

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect!
The Hostel is located perfectly in the centre. The staff were nice, the room was clean and spacious. We only had a one night stay, but will use this Hostel again when we come again in the future for a longer stay in Zagreb.
Se hospedó 1 noche en junio de 2023
Respuesta de Dijana, el 6 jul. 2023
Dear guest, thank you so much for taking your time to write us a review. We are so happy you liked everything. We would love to have you again in our hostel. Kindest regards from hostel bureau Team :)!

10/10 Excelente

Malcolm

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice clean hostel with great staff.
Se hospedó 1 noche en junio de 2023
Respuesta de Katarina, el 15 jun. 2023
Dear guest,thank you for your kind review! :D We are very happy that you appreciated our efforts and we hope to see you again sometime!Kind regards!Hostel Bureau team

10/10 Excelente

Favour

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved how vast the common space was. They have different rooms to hang out with other travelers, cook, surf the net or just chill alone.
Se hospedó 1 noche en junio de 2023
Respuesta de Katarina, el 13 jun. 2023
Dear guest, thank you for you kind review! :D Its nice to know that you appreciated our hostel and common areas! We hope that you will visit us again some time! :) Kind regards from Hostel Bureau team :)

10/10 Excelente

Gilda dos Santos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Atendente simpática. Não utilizei os espaços compartilhados não consigo avaliar, a estadia foi de pouco tempo.
Se hospedó 1 noche en junio de 2023
Respuesta de Katarina, el 12 jun. 2023
Dear guest,thank you for you kind review :) We are glad that you enjoyed your stay with us eventhough it was very short. Hopefully we will see you again! :)Kind regards!Hostel Bureau team

10/10 Excelente

Mariana

Se hospedó 1 noche en abril de 2023
Respuesta de Hostel Bureau , el 1 may. 2023
Dear guest, thank you for your review :) We are very happy that you enjoyed your stay with us. We hope to accomodate you again some time! Kind regards!

10/10 Excelente

Kristina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Love the hostel, everything was just perfect! Will be back again for sure.
Se hospedó 1 noche en abril de 2023
Respuesta de Hostel Bureau , el 23 abr. 2023
Dear Kristina,thank you so much for this amazing review! You just made our day :). We hope to see you back again in the future. Warm hugs from Hostel Bureau staff :)

10/10 Excelente

Josefine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and comfy rooms, bathrooms, floors. Employees were very friendly and helpful. Low budget for good service, see you next time!
Se hospedó 1 noche en marzo de 2023
Respuesta de Dijana, el 1 abr. 2023
Dear Josefine, thank you so much for this review! It is very nice of you. Hope you will come back to us really soon! We would love that :)

8/10 Bueno

Tural

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location. Friendly staff.
Hostel in good location and friendly staff working 24/7. Clean and tidy. Have all you need. The only downside is that there is school located in the same building.
Se hospedó 1 noche en marzo de 2023
Respuesta de Hostel Bureau , el 30 mar. 2023
Dear guest, thank you for taking the time to write us review of your stay with us - we really appreciate it.We are happy when our guests are happy.Hope you will visit us again.Kind regards :)

4/10 Malo

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Roberto

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
all is ok

10/10 Excelente

Martha, Williamsville

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I had a private room and loved it, and it may have been the ketlag from the US, but I didn't sleep well at all. I think a lot was the mattress. Other than that it was great! I think the staff and location were the best parts. Tricky to find on Google maps though (for me). It's behind a corner in an alley. I'd search "meet mia" next time.
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Dmytro

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gute Unterkunft, top Lage
Se hospedó 3 noches en julio de 2022
Respuesta de Hostel Bureau , el 27 jul. 2022
Dear Dmytro, Thank you for your review and comments. We are happy to hear your stay with us was plesent. Hope to see you again :) Kind regards from the hostel Bureau team

10/10 Excelente

Janine

Le gustó: Condiciones de la propiedad
Hostel básico e nem localizado
O hostel tem uma boa localização, perto dos pontos turísticos e a 15 minutos de caminhada da estação de ônibus. Tem estrutura de cozinha, banheiros e quartos grandes. Só senti falta de um local para secar as roupas. Estava um sol escaldante em Zagreb quando estive lá, e tivemos que estender nossas roupas de forma improvisada na janela do quarto. Cheguei um pouco cedo para fazer o check-in (enfrentei dois dias de viagem partindo do Brasil), mas a recepcionista foi um pouco filha (...) em não permitir que eu adentrasse ao quarto. Eu só precisava de uma cama! Posteriormente descobri que no piso inferior existe uma sala de descanso com sofás e almofadas. Porém, no ato do check-in não fui comunicada da existência deste ambiente. Wi-Fi péssimo no quarto. Eu dependi de meu 4G. Colegas de quarto mal educados. Fizeram muito barulho enquanto eu estava dormindo. No mais, sem maiores problemas em minha estadia.
Se hospedó 3 noches en junio de 2022
Respuesta de Hostel Bureau , el 22 jun. 2022
Dear guest, thank you for your review. We try our best to make everyone comfortable as much as possible even though sometimes we have a lot of people in the building. Check in is always at 2pm because we need some time to clean the rooms after the check out. We hope to see you again! Kind regards :)

6/10 Aceptable

pertti

Le gustó: Limpieza y servicio y personal
Toimiva Hostelli
Huoneen sai tasan klo14.00 ja se oli tilava.Hyvä sänky.Useita suihkuja ja myös vessoja.Aamiaista ei ollut saatavilla.Ohuet seinät tai huono äänieristys.Hyvä sijainti.Lentokenttä bussin päätepysäkiltä melkein suoraan ja pää Bussiasema myös helpon kävelymatkan päässä.Erittäin paljon eri palveluita tarjolla ja erittäin tilava "Common Area".
Se hospedó 1 noche en mayo de 2022
Respuesta de Hostel Bureau , el 12 jun. 2022
Dear guest, thank you for your honest review :) It is very important for us to know your experience so we can improve our service in the future. We hope to see you again. Kind regards! Hostel Bureau team

10/10 Excelente

Terezija

Se hospedó 1 noche en mayo de 2022
Respuesta de Hostel Bureau , el 23 may. 2022
Poštovani gostu, hvala na predivnoj recenziji. Nadamo se da ćete nam doći opet! Srdačan pozdrav!

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bon hostel, très bon emplacement!
Ce que j'ai amé le plus, c'est l'emplacement du hostel ! Il est très proche du centre de la ville de Zagreb, presque 5 min à pied. L'état du hostel était aussi trés bon par rapport à son prix !
Se hospedó 3 noches en noviembre de 2021
Respuesta de Bruno, el 10 dic. 2021
Dear guest, thank you for your kind review :) It means a lot to us to that you enjoyed it here. Hope to see you again soon! :) Hostel Bureau team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2021
Respuesta de Bruno, el 10 dic. 2021
Dear guest, thank you for your kind review :) It means a lot to us to that you enjoyed it here. Hope to see you again soon! :) Hostel Bureau team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good location, clean, and the staff helped me with change my Phone card
Se hospedó 2 noches en agosto de 2021
Respuesta de Katarina S. , el 5 sept. 2021
Dear guest, thank you for your kind respond. It means a lot to us to know your experience. We hope to see you again :) Kind regards!

10/10 Excelente

GENIVAL

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
MARAVILHOSO
FOI EXCELENTE , ATENDENTES SUPER GENTIS
Se hospedó 6 noches en agosto de 2021
Respuesta de Katarina S. , el 5 sept. 2021
Dear guest, thank you for your kind respond. It means a lot to us to know your experience. We hope to see you again :) Kind regards!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Alles Schön
Se hospedó 5 noches en agosto de 2021
Respuesta de Katarina S. , el 5 sept. 2021
Dear guest, thank you for your kind respond. It means a lot to us to know your experience. We hope to see you again :) Kind regards!

10/10 Excelente

Bruno

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hostel maravilhoso
Hostel maravilhoso com todas as comodidades. Ótimo preço, boa localização e funcionários muito simpáticos.
Se hospedó 1 noche en julio de 2021
Respuesta de Bruno, el 3 ago. 2021
Muito obrigado. Suas palavras significam muito para nós! :) Procuramos sempre fazer com que os nossos hóspedes se sintam em casa. :) Volte para nós novamente um dia! e obrigado novamente!

10/10 Excelente

Bruno

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Maravilhoso
Adorei este Hostel e senti-me em casa. Está muito bem localizado, os funcionários são simpáticos e há aqui todo o tipo de comodidades.
Se hospedó 3 noches en julio de 2021
Respuesta de Bruno, el 3 ago. 2021
Muito obrigado pelas amáveis ​​palavras que significam muito para nós. Esperamos que você volte para nós! :) A equipe do albergue cumprimenta você! : D e obrigado novamente!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en septiembre de 2020
Respuesta de Kristina, el 20 oct. 2020
Dear, Thank you for your review. Hope to see you again. Kind regards

8/10 Bueno

Meegs, Australia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hostel is a little hard to find at night as it is located through a passage on the road and then all the way at the end of an alley. Had to be put in a different room as they couldn't find my Expedia booking. Room was for 4 people and we booked a twin room. No problems on the first night, but on the second we were woken up early by someone arriving. When I complained, they admitted their fault. I asked fir a refund, but they were not able to as their supervisor was away. I have not heard anything from them since. Hostel was fine. Its true that the shower doors don't allow for as much privacy as normal, but maybe that is their way to stop people having long showers ad the temperature and pressure are fantastic! Kitchen is adequate. You don't hear any noise from the street, but noise from hallway and other rooms can be annoying. Stupid humans!!!
Se hospedó 2 noches en octubre de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Chambre propre, douche et toilettes propres. Très bon acceuil
Se hospedó 1 noche en octubre de 2019
Respuesta de Kristina, el 25 oct. 2019
Dear, Thank you very much for your nice words :) Kind regards

10/10 Excelente

Elise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mario you are the best
Auberge très bien située, personnel très a l'ecoute, Mario était un amour, il a su nous comprendre et nous mettre a l'aise malgré le probleme de réservation que nous avons eu. Le billard gratuit est très sympa et les fauteuils confortables. Petit déjeuner à revoir
Se hospedó 1 noche en septiembre de 2019
Respuesta de Katarina, el 10 oct. 2019
Dear Guest, we appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Best regards from the hostel Bureau team

10/10 Excelente

Shiyu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2019
Respuesta de Kristina, el 25 oct. 2019
Dear, Thank you very much for your grade :) Kind regards

8/10 Bueno

Laurent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2019
Respuesta de Kristina, el 25 oct. 2019
Dear, Thank you very much for your grade :) Kind regards

8/10 Bueno

Marylene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien.
Auberge de jeunesse très central et près des transports en commun. Réceptionniste agréable et nous a répondu à nos loopdemandes.. Cuisine à dispo. A conseiller
Se hospedó 1 noche en septiembre de 2019
Respuesta de Katarina, el 10 oct. 2019
Dear Guest, thank you for taking the time to leave a feedback. We are very pleased to hear that our staff made your stay pleasant. Hope to see you soon in Zagreb. Kind regards from the hostel Bureau team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
In het centrum, ruime kamer met nette douche en toiletruimte. Behulpzaam personeel.
Se hospedó 2 noches en septiembre de 2019
Respuesta de Katarina, el 10 oct. 2019
Dear Guest, thank you for your kind words. We are thrilled to hear you enjoyed during your stay in the hostel Bureau. Therefore, we are looking forward to your next arrival. Kind regards from the hostel Bureau team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2019
Respuesta de Kristina, el 21 ago. 2019
Dear, Thank you very much for your grade :) Kind regards

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
위치는 좋지만 별로
엘레베이터가 없어서 매우 불편했고 샤워를 하는데 샤워실이 너무 좁고 불편하며 커튼도 없이 불투명한 유리도 되있는 곳에 들어가서 샤워를 하는데 옷은 남들이 다보이는 곳에서 갈아입어야된다 같은 여성이긴하지만 구래도 너무 불편하고 수치감이 느껴질 수 있으며 불을 켜는 방식도 너무 불편하고 샤워실앞에 불이 꺼져있으면 너무 무섭고 어두웠다 그리고 방을 청소하고 창문을 열어놓은 것 같던데 무슨 오만때만 벌레가 다 방에 들어와서 나갈 생각을 안했고 벌레 소굴에 나는 그날 잠이 들었다 마지막날이라서 그냥 참고 지내었는데 벌레를 너무 싫오하는 나는 진짜 스트레스였다 그리고 에어컨있는곳 바로 밑에 자리여서 나는 추위를 많이 타서 고생했었다 다음에 묵고싶지않다
Se hospedó 2 noches en junio de 2019
Respuesta de Kristina, el 27 jun. 2019
Dear Guest, I am very sorry for your bad experience. We had refunded your money for the last night. Kind regards,

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
really nice location with free parking space! Best option you can find in the city center!
Se hospedó 1 noche en mayo de 2019
Respuesta de Kristina, el 5 jun. 2019
Dear, Thank you very much for your nice words :) Kind regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very clean, very nice people, close to cathedral and other atractions
Se hospedó 2 noches en abril de 2019
Respuesta de Kristina, el 25 abr. 2019
Dear guest, thank you for your kind words. Best regards from the hostel Bureau team

8/10 Bueno

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
wonderful staff, inconsiderate guests
The staff here are among the most genuinely nice and helpful people that I have had the pleasure of dealing with. On a scale of 1 to 10, they deserve a 12. I liked that the area was quiet and close to but slightly outside (less than five minute walk) the tourist area. Most appreciated was the hot shower as finding really hot water has been an issue almost everywhere that I stayed in The Balkans, Sadly the guests were not such a positive experience. The person I was sharing a dorm with repeatedly locked me out of the room and there was a group staying there who were constantly screaming and banging doors for hours on end. While this is not the fault of the hostel it still marred an otherwise nice stay.
Se hospedó 1 noche en marzo de 2019
Respuesta de Kristina, el 25 abr. 2019
Dear Melissa, thank you for your kind words for our staff members. Every review is important to us for the future improvements. Best regards from the hostel Bureau team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good for a small visit to Zagreb. Very clean.
Se hospedó 2 noches en marzo de 2019
Respuesta de Kristina, el 15 mar. 2019
Hey, thank you for your nice comments. We are looking forward to your next arrival. Kind regards from the hostel Bureau team