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Opiniones de Alpen Resort & Spa Zermatt

4 out of 5
Alpen Resort & Spa Zermatt
Spissstrasse 50, Fam Aufdenblatten, Zermatt, Schweiz

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 237 de 347 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 78 de 347 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 18 de 347 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 347 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 347 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

9.2/10

Servicios

9.2/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ALEJANDRO

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Olga

Se hospedó 2 noches en enero de 2024

10/10 Excelente

simon

Se hospedó 1 noche en mayo de 2023
Respuesta de Tamara, el 3 jul. 2023
Dear Simon!Thank you for your visit and the great review. We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations. It would be a pleasure for us, to welcoming you another time again. Kind regardsTamara KreisGuest Relations

10/10 Excelente

CARLOS

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2023
Respuesta de Yannic Briggeler, el 4 feb. 2023
Hello CarlosThank you for your visit and the great review. We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations. It would be a pleasure for us, to welcoming you another time again. Kind regardsYannic BriggelerOperation Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Spa facilities are just amazing and the staff was super nice to us. The room had everything we needed and more.
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Laura, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nuestra experiencia fue increible. Pasamos parte de nuestra luna de miel ahi. De las mejores vistas en Zermatt; Es un hotel muy comodo y muy agradable; El desayuno super rico y variado; Excelente ubicacion desde la terminal caminando y para ir a lugar turistico. Habitacion muy amplia; definitivamente nos encanto!!
Se hospedó 2 noches en diciembre de 2018

10/10 Excelente

SHINOZAKI, SAITAMA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Rachel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

dorothy, simi valley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

ekta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was very well situated close to train station and with a perfect view of Matterhorn from our room. Room was very spacious with all amenities and a very good touch of tradition. The reception area was also very nice.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

William

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel. Comfortable, safe, clean. Great breakfast. Awesome spa and game room. 5-10 minute walk to beginning of shopping/restaurant district and 15 minute walk to Sunnegga for train access to ski area. Very friendly staff. Good for larger groups and small kids too. But there were older couples as well. We will likely stay there again.

10/10 Excelente

Eric

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nous avons été surclassé et l’accueil était remarquable. Merci
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Simon

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spa & wellness facilities were excellent. Would not hesitate in returning to this hotel. Only negative point would be duvet very thin, I like thick weighted duvets when I sleep.
Se hospedó 5 noches en febrero de 2024

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place.
Se hospedó 8 noches en febrero de 2024

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en febrero de 2024

10/10 Excelente

rodrigo

Se hospedó 8 noches en enero de 2024

10/10 Excelente

Susan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent.lovely room, fantastic spa, great Matterhorn view from balcony. Service and food good.
Se hospedó 7 noches en enero de 2024

10/10 Excelente

Stephen

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Theresa

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Peiman

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Vishal, Concord

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kevin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Amanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed here on Christmas eve, check in with Anna was amazing, so freindly, polite, helpful and knowledgeable. She was a pleasure to deal with and is a credit to the hotel. Made our Christmas stay extra special. Beautiful room with a view. Breakfast was really good,so much variety. Would definitely stay again and recommend to others.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Hardeep, ivyland

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jelena

Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Hans

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es war einfach super. Wir hatten einen Überraschungs Geburtstag geplant, und das Hotel, das Personal alle haben super mitgemacht…
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Mario

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Alpen resort was by far the best hotel I’ve been to. The room, pool & spa were all very clean and well-maintained. The spa here was the highlight of my Zermatt trip. The shuttle service is very convenient, and if you don’t have too much luggage, you can walk to/from the station! I’d HIGHLY recommend this place to all my friends and family and I’ll definitely stay here if I visit Zermatt again!
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Gloria

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean. Friendly staff. Close to town and train station.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Nisha

Se hospedó 1 noche en noviembre de 2023
Respuesta de Marilyn, el 25 nov. 2023
Thank you for your positive feedback! We are happy to hear that you enjoyed your stay with us and hope to see you again soon.

10/10 Excelente

Nikita, Ashburn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall great stay. Will go back again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Marilyn, el 25 nov. 2023
Thank you for your postive feedback! We are happy to hear that you enjoyed your stay and hope to see you again soon.

10/10 Excelente

Evangeline

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean ! The pool is amazing it’s like a spa.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Tamara, el 10 sept. 2023
Dear Evangeline,thank you very much for leaving us such a great review about your stay.It is lovely to hear that you also enjoyed the delicious breakfast and spa.A well-deserved pampering session at the spa is always needed, when in Zermatt.See you soon at Alpen Resort Hotel!Best regardsTamara KreisGuest Relations

4/10 Malo

Pascal

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Hugh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good value and very helpful staff
Just very sensibly run. Everything I’d think to do, they’ve done. The wellness area is intelligently designed with pool, hot tub, changing areas etc. The rooms aren’t fancy but they are adequate and have better channels than more expensive hotels (I checked). Good breakfast too!
Se hospedó 1 noche en agosto de 2023
Respuesta de Tamara, el 31 ago. 2023
Dear Hugh,thank you for leaving us such a wonderful review about your recent visit at Alpen Resort Zermatt.It is lovely to hear that you enjoyed our wellness area and you had a good time here with us.For our entire team it is a great concern to make the stay as unforgettable and pleasant.We are looking forward to welcoming you another time again!Best regardsTamara KreisGuest Relations

10/10 Excelente

JoAnn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Tamara, el 24 ago. 2023
Dear JoAnn!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excelente

Wendy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was excellent- thank you
Se hospedó 1 noche en agosto de 2023
Respuesta de Tamara, el 24 ago. 2023
Dear thank you for your recent visit to It was a pleasure to read that you had a great stay. We appreciate your recognition of our wonderful staff. They certainly are passionate about what they do, which makes taking care of our guests an absolute delight.See you soon at Alpen Resort Hotel!Best regardsTamara KreisGuest Relations

10/10 Excelente

Matthias, Collonge Bellerive

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a wonderful stay and would return any time! Really impressed with the vegan option in the Hornox restaurant... check them out! The spa is amazing... and our 1.5-year old loved the children play areas! All the staff has been fantastic! Thank you and until next time...
Se hospedó 3 noches en julio de 2023
Respuesta de Tamara, el 19 ago. 2023
Dear Matthias!Thank you so much for taking the time to leave such a good review for our house.We are very happy to hear that you enjoyed your time at Alpen Resort Hotel.Our goal is always to exceed expectations and to make the guests' stay as pleasant as possible.Our whole team is looking forward to welcoming you again!Kind regardsTamara KreisGuest Relations

10/10 Excelente

Stephanie

Se hospedó 1 noche en agosto de 2023
Respuesta de Tamara, el 19 ago. 2023
Dear Stephanie!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Tamara, el 1 sept. 2023
Dear Susan!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excelente

Amarendar

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place, very convenient, 3 min walk to SBB and other transportation, great places to eat around
Se hospedó 2 noches en agosto de 2023
Respuesta de Tamara, el 7 ago. 2023
Dear Amarendar,thank you for your recent visit at Alpen Resort Zermatt.We are very happy to read, that you enjoyed your stay here with us and that you liked the location of our hotel.Our whole team is looking forward to welcoming you another time again!Best regardsTamara KreisGuest Relations

10/10 Excelente

Chang Zheng

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful
Se hospedó 2 noches en agosto de 2023
Respuesta de Tamara, el 7 ago. 2023
Dear Chang!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excelente

shigeko

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
ティシュを見つけられなかった。 最後に見つけて、残念でした。
Se hospedó 3 noches en julio de 2023
Respuesta de Tamara, el 6 ago. 2023
Dear Shigeko,for questions or concerns like this our staff at the reception is always there for you, please come directly to us next time with your request, thank you.But we still hope that you had a good stay here with us.Kind regards from ZermattTamara KreisGuest Relations

6/10 Aceptable

Tony

Viaje familiar
Very convenient location; everywhere within walking distance. Nice pool & jaccuzi available; nice view on the side facing the Matterhorn. Construction right next door. Extremely noisy right from 7am.
Se hospedó 2 noches en agosto de 2023
Respuesta de Tamara, el 4 ago. 2023
Dear Tony!Thank you for your visit and for taking the time to leave us a review.We appreciate the recognition of our wonderful wellness area.It would be a pleasure for us if you would give us another chance, so that we can fulfill your expectations.Kind regardsTamara KreisGuest Relations

10/10 Excelente

Julie

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
This is the place to stay!
What can I say? After two weeks in Switzerland and Italy, Alpen Resort was our FAVORITE of the 7 places we stayed! The room was comfortable and clean (the only thing that would make this room better would be a fan)! The Matterhorn was out, weather was perfect, included breakfast buffet was great and the pool/hot tub was fantastic! Great job!
Se hospedó 1 noche en julio de 2023
Respuesta de Tamara, el 3 ago. 2023
Dear Julie!Thank you so much for taking the time to leave such a good review for our house.We are very happy to hear that you enjoyed your time at Hotel Alpen Resort & Spa.Our goal is always to exceed expectations and to make the guests' stay as pleasant as possible.Upon request, we would have been very happy to bring a FAN to the room free of charge.We are looking forward to welcoming you again!Kind regardsTamara KreisGuest Relations

10/10 Excelente

Samantha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful pool and fantastic staff
Se hospedó 3 noches en julio de 2023
Respuesta de Tamara, el 3 ago. 2023
Dear Samantha,thank you for your recent visit to Hotel Alpen Resort & Spa.It was a pleasure to read that you had a great stay here with us.We appreciate your recognition of our wonderful staff.They certainly are passionate about what they do, which makes taking care of our guests an absolute delight.It is lovely to hear that you also enjoyed the delicious breakfast and spa. A well-deserved pampering session at the spa is always needed, when in Zermatt.See you soon again at Alpen Resort Hotel!Best regardsTamara KreisGuest Relations

10/10 Excelente

Kimberly

Se hospedó 2 noches en julio de 2023
Respuesta de Tamara, el 19 ago. 2023
Dear Kimberly!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excelente

Ronghua

Se hospedó 2 noches en julio de 2023
Respuesta de Tamara, el 19 ago. 2023
Dear Ronghua!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations

10/10 Excelente

Christine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was comfortable and thoughtfully done. Staff are very friendly and professional.
Se hospedó 1 noche en julio de 2023
Respuesta de Tamara, el 30 jul. 2023
Dear Christine,thank you for your recent visit to Hotel Alpen Resort & Spa.It was a pleasure to read that you had a great stay. We appreciate your recognition of our wonderful staff. They certainly are passionate about what they do, which makes taking care of our guests an absolute delight.Our whole team is looking forward to welcoming you again!Best regardsTamara KreisGuest Relations

10/10 Excelente

Mélissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect
Se hospedó 2 noches en julio de 2023
Respuesta de Tamara, el 30 jul. 2023
Dear Melissa!Thank you for your visit and the great review.We are pleased that you enjoyed your stay with us and that we were able to fulfill your expectations.It would be a pleasure for us, to welcoming you another time again.Kind regardsTamara KreisGuest Relations