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Reviews of CasaSur Palermo Hotel

4 out of 5
CasaSur Palermo Hotel
Costa Rica 6028, Buenos Aires, Capital Federal

Reviews

9.0

Wonderful

Rating 10 - Excellent. 192 out of 325 reviews" "
Rating 8 - Good. 94 out of 325 reviews" "
Rating 6 - Okay. 31 out of 325 reviews" "
Rating 4 - Poor. 4 out of 325 reviews" "
Rating 2 - Terrible. 4 out of 325 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe
Stayed 1 night in Apr 2024

6/10 Okay

Narinder

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Most staff did not speak English or understand much. Did not verify information and asked us to leave during our 2 day stay when we had 6 days..
Stayed 6 nights in Mar 2024

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Mar 2024

4/10 Poor

Diamond

Traveled with group
Disliked: Cleanliness, staff & service, amenities
The staff was so rude and not friendly, We stayed at the SLS before our stay here and loved that much better! We stayed for 4 nights. The location is perfect but I would rather stay at a further hotel location for better staff and service. The front desk staff would only give us one key. They said it was a rule. My friend or I had to take turns getting escorting to our room so they could let us in. I was asking the kitchen staff for almond milks. They have it. I guess they assumed I didn’t understand Spanish, they were talking about us and laughing in our face. They never greeted us when we would arrive in the hotel or in and out of the hotel. The only time they were nice was at checkout. Also, I saw ants in the room around the snack bar.
Stayed 4 nights in Jan 2024

10/10 Excellent

Zeah

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location on a very nice hotel with a great restaurant on the first floor.
Stayed 2 nights in Dec 2023

6/10 Okay

Graham

Traveled with family
Liked: Cleanliness, property conditions & facilities
For a four star hotel at this price, we were disappointed. The staff who checked us in weren’t overly friendly or helpful. We wanted to check in, order room service and relax. It took 3 trips back to the front desk to get into our room and get the lights turned on. Then we called the front desk and room service line a few times before eventually ordering food outside the hotel. They wouldn’t let the person bring it up so we had to go back down and get it. The room was really nice and very clean. The cleaning staff were good. One additional item we didn’t expect from a hotel of this price was that they charge for every single item (for example we had to pay for each coffee we wanted in our room in the morning). No free morning coffee in your room at an 4 star hotel was surprising. All in all we had the same level of service we received from 2 star hostels that cost a quarter of the price.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ravinder

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property! Very convenient location to restaurants!
Stayed 3 nights in Nov 2023

10/10 Excellent

Lina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Rafael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My place to stay in Palermo
I recently stayed for 5 nights at this hotel. I have everything good to say about it . The location is near restaurants and bars in very secure neighborhood of Palermo. The staff is very courteous and helpful. They had wonderful recommendations of things to do. The hotel is very clean and well kept right next to an awesome café is you decline the hotel breakfast. The hotel offers a free tour of the city with a guide who is very knowledgeable of the city and speaks both Spanish and English fluently. I highly recommend
Stayed 5 nights in Aug 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great from the start. I had really heavy bags, and it was nice that the team grabbed them and took them to the room as well as in the cab. When I left, the bag storage was great so I could roam around town. Let an expensive hat in the room when I checked out and they had saved it for me.
Stayed 1 night in Aug 2023

10/10 Excellent

Henry

Stayed 3 nights in Jul 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Carlos

Stayed 1 night in Feb 2023

6/10 Okay

Lisa

Traveled with group
Liked: Amenities
Disliked: Cleanliness
Great location md very walkable. Not an overly friendly staff and room/carpet in hallway felt dated

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service
This was our final hotel after seven weeks away we were travel weary and there were clear pros and cons to this hotel. Staff were amazing, Laura on the front desk in particular. Location and surrounding area was what we wanted and needed. However for the price and status of this hotel it is tired and not up to spec. Firstly there were many reviews of the AMAZING rooftop bar being one of the best in BA. It is closed - and when asked about it there was no real comment or explanation offered/ this is one of the reasons we booked this property so disappointing to find this. It’s a dark empty rooftop space with some garden furniture but not even a tap or jug to get a cold water ( this remains advertised on the website despite clearly being shut for some time) $3 for a Nespresso capsule - Really! & $18 ( USD) for a small plate of French fries! Flagged with staff - yes management know customers complain was the reply. The pool area needs some love - it and the spa area are tiled with mosaic / but walking barefoot thru this space, tiles would come undone and stick to your feet! A staff member saw this on one occasion and giggled and walked off with the tile in hand. The pool is missing many such tiles and it’s little things like this that take the sheen off a hotel that has the real potential to be very luxurious. The dark corridor walls to the bedrooms and the rooms them selves are scuffed and dirty - not a major thing but lowers the impression of the place.

6/10 Okay

Graham, New Tripoli

Traveled with partner
Unfortunately the CasaSur seems to be more interested in making money from its captive guests than supporting their enjoyment of a nice city hotel

10/10 Excellent

Norberto

10/10 Excellent

Fabio

Stayed 4 nights in Aug 2022

10/10 Excellent

Elias Daniel

Stayed 3 nights in Jun 2022

4/10 Poor

Marius

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Ana, Valencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jan 2022

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and location, great restaurants around, friendly and helpful people, especially Milagros (if i remember well her name) at the front desk, she was wonderful!
Stayed 2 nights in Jan 2022

8/10 Good

Johan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities, spacious and very clean rooms. Comfortable bed and temperature. Inconsistent service level and poor breakfast, especially seeing how the restaurant offers great vegetarian options. Location is great for walking, exploring local restaurants and coffee shops.
Stayed 4 nights in Dec 2021

10/10 Excellent

natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 5 nights in Dec 2021

2/10 Terrible

Arthina

Stayed 2 nights in Nov 2021

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We loved the hotel. The staff were super helpful and really lovely. Room was really comfortable and large. Nice breakfast, with lots of variety. We also had a very nice lunch at the restaurant. The location is excellent. Palermo is a great neighborhood, and the walk to the subway, which will get you everywhere, was not long at all.Excellent retaurants in the vicinity, and we discovered a gluten-free bakery, just too late to try it out.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good location. Confortable room. Nice design. Reasonable priced.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well located & staff very helpful & friendly! Was a great experience! We had a lovely time on Christmas Day in the Sacro restaurant attached to hotel! Thank you to all 😁
Stayed 4 nights in Dec 2019
Response from CasaSur Manager on 13 Feb 2020
Dear Guest Thank you for sharing your experience with us. We are really happy that you had a great stay with us and also you have enjoyed the Christmas dinner at Sacro.We hope we have the chance to host you back at CasaSur Palermo. Kind Regards,Paola Sol Front Desk Team CasaSur Palermo

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Andres Ulrich on 16 Dec 2019
Dear Helen First of all thank you for sharing your experience with us. We are always working to improve our services and knowing that you had a great stay with us. We hope we have the chance to host you back at CasaSur Palermo. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Andres Ulrich on 16 Dec 2019
Dear Guest Thank you for sharing your experience with us. We are always working to improve our services and to create a personalized service is our main goal. We hope to have the chance to host you back at CasaSur Palermo really soon. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Nov 2019
Response from Andres Ulrich on 19 Nov 2019
Dear Guest Thank you for sharing your experience with us. We are really happy that you had a great stay with us. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

10/10 Excellent

johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Americans on argentine holiday.
Buenos Aires was to be the start of our two week vacation. Our daughter lives in Argentina, and though she doesn’t live in BA, she knows the city well. She recommended that we stay in Palermo, since good restaurants and clubs are plentiful in this area. We prefer small, boutique hotels, and this fit the bill perfectly. I feel we received great value for the quality of the hotel. Also, breakfast was included in the price, and it was a very nice buffet in their ground floor restaurant. The employees were all very friendly and helpful, with a particular shout out to Andres, who gave us great suggestions on restaurants, shows, etc.
Stayed 2 nights in Nov 2019
Response from Andres Ulrich on 16 Dec 2019
Dear Johnny First of all is our pleasure to receive such a great feedback from you. We are always working to improve our services and create a personalized service. We are really happy that you had a great stay with us. We hope to have the chance to host you back at CasaSur Palermo. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

10/10 Excellent

Manuel, New York, NY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has the feel of a 5-star hotel. Amazing hotel and staff. The only criticism is the vegan restaurant on site has limited options for breakfast.
Stayed 3 nights in Nov 2019
Response from Andres Ulrich on 19 Nov 2019
Dear Manuel Thank you for taking the time to share your experience with us. It´s really important for us to know every detail of your stay because it help us to develop a personalized service for each of our guest. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near to restaurants and shopping
Stayed 2 nights in Oct 2019
Response from Andres Ulrich on 30 Oct 2019
Dear Guest First of all we would like to thank you for sharing your experience with us. We are glad that you had a great time with us. We hope to have the chance to host you back in the near future. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

8/10 Good

Moni, Ecuador

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. The only thing was that the room was near a storage room where the staff would get cleaning supplies, and because of that, there was some loud noises during mornings and nights.
Stayed 4 nights in Oct 2019
Response from Andres Ulrich on 21 Oct 2019
Dear Guest Thank you for sharing your feedback with us. We are really sorry to heard that your experience was not good. We are going to take your comments and work to not have a situation like this again. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

10/10 Excellent

Mariano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Andres Ulrich on 19 Oct 2019
Estimado Huesped Muchas gracias por compartir su experiencia junto a nosotros. Para nosotros es muy importante conocer como se desarrollo su estancia. Deseamos tener la oportunidad de recibirlo nuevamente para que re descubra CasaSur Palermo. Cordialmente, Andres Ulrich Front Office Manager CasaSur Palermo

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hip, but beware of breakfast
Hotel is hip and has a cool vibe. Staff - as it is mostly typical in Buenos Aires - doesn’t care to give a smile or to show any kind of attention. Breakfast is a complete and utter let down at this price point: - there’s not enough variety of food, everything looks bland - It’s VEGETARIAN breakfast. You the client that pays 150 USD + per night doesn’t get to decide what sort of eating you want in your life, the hotel forces it down on you. - asked staff for an omelette - completely vegetarian - the omelette never came. Went for breakfast outside of the hotel, didn’t want to start my day without proper food.
Stayed 1 night in Oct 2019
Response from Andres Ulrich on 15 Oct 2019
Dear Guest First of all we would like to thank you for giving us your feedback about your experience with us. We would like to apologize for the inconvenients that you had during your stay at CasaSur Palermo. We are always working to improve our services and we are working on the things you mentioned to not have a situation like this again. We hope to have the chance to host you back at to rediscover CasaSur Palermo. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019
Response from Andres Ulrich on 15 Oct 2019
Dear Guest We would like to thank you for sharing your experience with us. We are always working to improve our services, and we hope to have the chance to host you back at CasaSur Palermo. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Andres Ulrich on 2 Oct 2019
Estimado Huesped Muchas gracias por compartir su experiencia en CasaSur Palermo. Fue un placer para nosotros ser su anfitrion. Deseamos tener la oportunidad de recibirlo nuevamente. Cordialmente Andres Ulrich Front Office Manager CasaSur Palermo

10/10 Excellent

Yuling

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Andres Ulrich on 2 Oct 2019
Estimado Huesped Muchas gracias por compartir su experiencia en CasaSur Palermo. Fue un placer para nosotros ser su anfitrion. Deseamos tener la oportunidad de recibirlo nuevamente. Cordialmente Andres Ulrich Front Office Manager CasaSur Palermo

8/10 Good

claudio, chile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not like the breakfast ....did not know it was a vegetarian place .....nothing special ....only one cheese . tomato and few things more...no offering of omelettes only the typical eggs already prepared
Stayed 2 nights in Sep 2019
Response from Andres Ulrich Front Office Manager CasaSur Palermo on 11 Sep 2019
Dear Claudio First of all we would like to thank you for sharing your experience with us. We are glad that you enjoyed your stay with us. We regret that breakfast has not lived up to your expectations, please note that we will take your suggestions for your next stay. We wish to have the opportunity to receive it again. Sincerely,

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally would go back
Great staff, elegant vibe, cool look, amazing dinner!!
Stayed 1 night in Aug 2019
Response from Andres Ulrich on 4 Sep 2019
Dear Guest Thnak you for your great review about CasaSur Palermo! We are always working to improve our services. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Andres Ulrich on 17 Aug 2019
Estimado Huesped Muchas gracias por compartir su experiencia en CasaSur Palermo. Deseamos tener la oportunidad de recibirlo nuevamente. Cordialmente, Andres Ulrich Front Office Manager CasaSur Palermo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Andres Ulrich on 16 Jul 2019
Dear Guest Thank you for sharing your experience with us. We hope to have the chance to host you back at CasaSur Palermo. Kind Regards Andres Ulrich Front Office Manager CasaSur Palermo

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved Casa Sur Palermo. The design is gorgeous, modern and well thought out and we received excellent service by the staff. We received a upgrade and champagne for our Expedia VIP status and our room was very large, with a large bathroom with a jacuzzi tub, large shower, plenty of counter space for his and hers toiletries. We also had a large balcony that overlooked the city and beautiful pool and restaurant below. We stayed in 3 hotels while in Argentina and this was hands down our favorite. It felt very luxurious and the price is very reasonable. The location is great, very safe neighborhood with lots of restaurants and easy to walk or bike. We loved the restaurant, but note that is is vegetarian. The design and service at the restaurant is also wonderful. There is a club on the roof, so on the weekends you can hear bass and some music, but it did not disturb our sleep. The gym is the only thing that could use a upgrade and better/more equipment but the "relaxation room" and men's and women's sauna's and pool make up for that in my opinion. Would absolutely recommend this hotel and can't wait to stay again. Barbara at the front desk was especially lovely, and helpful. We love Casa Sur!
Stayed 1 night in Jul 2019
Response from Andres Ulrich on 16 Jul 2019
Dear Guest First of all I would like to thank you for taking the time to share your experience with us. It's really important because it help us to develop a personalized service for each guest. We hope to have the chance to host you back at CasaSur Palermo. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fancy, elegant, clean, well located. if you want a great hotel in the heart of Palermo look no further. Excellent beds and great breakfast!
Stayed 2 nights in Jun 2019
Response from Andres Ulrich on 4 Jul 2019
Dear Guest Thank you very much for sharing your experience with us. We are always looking for new ways to improve our experience. We hope to have the chance to host you back again in the near future. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent and hotel is modern and clean. Breakfast is a little sparse
Stayed 2 nights in Jun 2019
Response from Andres Ulrich on 2 Jul 2019
Dear Guest Thank you for sharing this amazing review about CasaSur Palermo. We are always working to improve our services and create a personalize experience. We hope to have the chance to host you again soon. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures looks new but all facility looks old. need painting and maintenance.
Stayed 2 nights in Jun 2019
Response from Andres Ulrich on 12 Jun 2019
Dear Guest First of all we would like to thank you for sharing your experience with us. We are always working to improve our services, we are really sorry to heard that we do not meet your expectations. We are going to take in count your comments and work to not have a situation like this in the near future. We hope to have the chance to host you again soon. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Staff was very friendly. Room was very clean.
Stayed 4 nights in May 2019
Response from Andres Ulrich on 30 May 2019
Dear Guest We would like to thank you for the amazing review about your last stay with us. We are always working to improve our services. Kind Regards, Andres Ulrich Front Office Manager CasaSur Palermo