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Reviews of Zerenity Hotel & Suites

3 out of 5
Zerenity Hotel & Suites
San Miguel Road, Corner 1st St. Villa Amores, Apas, Cebu, Cebu

Reviews

7.6

Good

Rating 10 - Excellent. 32 out of 113 reviews" "
Rating 8 - Good. 42 out of 113 reviews" "
Rating 6 - Okay. 26 out of 113 reviews" "
Rating 4 - Poor. 10 out of 113 reviews" "
Rating 2 - Terrible. 3 out of 113 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Breakfast was FANTASTIC. Wifi was spotty but mostly ok. Staff VERY friendly and accommodating.
Stayed 10 nights in Mar 2024

10/10 Excellent

Elwood, Taunton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zerenity Hotel is a better hotel then i expected. Nice, comfortable and cozy.
Stayed 7 nights in Jan 2024

4/10 Poor

Mydel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay room 310, 408 and 406. Room 310, the exhaust fan from ceiling is dripping with water and straight to toilet bowl. You will get wet while you will pee or pass motion. There is no hand and face towel provided at all. no room slippers and door card is not working. I need to open by keys manualy. It is very hassle. The toilet alot of molds on shower side .lastly the kettle provided has burning smell when using it Bathroom towel and bathroom rug is also dirty. No hygiene Room 408/406 - the toilet bowl will not flush, it over flow when flushing. very dirty. Can not even fix it even after changing toilet bowl itself The key card is not working, we need to always use manual keys to open the room. I find that the hotel is new but the amenities is not well maintained. we requested to change room so that we will have better stay but they don't have spare room. And unfortunately they are not able to fix the issues we escalate to them. so we end up we check out early and move to other hotel to stay. I hope the hotel will get improved and provide the basic necessity. And be prepared especially if peak season. Overall experience is bad and dont pass the basic requirement for accomodation
Stayed 7 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul Jazon

Liked: Cleanliness, staff & service, property conditions & facilities
I love that there's a 7-Eleven right next to the hotel.
Stayed 5 nights in Nov 2023

10/10 Excellent

AUGUSTO, JACKSON HEIGHTS

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and Staff & Service are Excellent. Dining and Transportation are very accessible. Most importantly, it's affordable.
Stayed 15 nights in Nov 2023

10/10 Excellent

Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
Good Job to Sir Jay-R and another Sir JR! Kudos too to the staff at the resto (breakfast). Best customer service, thank you!
Stayed 1 night in May 2023
Response from Jhay-r on 6 May 2023
Hi, Ma'am Victoria! Good day to you. We're so glad to hear that Ma'am :) I want to say Thank you so much, on be half of Zerenity Hotel & Suites. We're looking forward on your next stay. Have a great day ma'am.

6/10 Okay

William

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointed....
No hot water for shower. Toilet flush is seldom fail or repeatedly do so it will flush. Remote TV is not working.
Stayed 3 nights in May 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed numerous times over the past year, it’s my favourite for location, price, excellent staff service
Stayed 2 nights in Jan 2020
Response from Sweetie on 27 Feb 2020
Hello Wotif, Thank you for choosing Zerenity Hotel & Suites!Thank you for your time on giving us a good review and for the perfect rating. We take pride in making our guest’s stay comfortable through a well maintained facilities. It's great to know that we did not fail you on your expectations and would like to assume that we have even exceeded it.We look forward for more visits in the future.

10/10 Excellent

RT, San Francisco, CA

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fairly nice neighborhood and lively atmosphere. Not too crowded.
Stayed 4 nights in Jan 2020

10/10 Excellent

BONG, NEW YORK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit to the hotel and the #1 reason I love about this place are the Staff. Then you have the cleanliness of the room, and super close to IT Park (where everything is happening). The shower definitely needs an upgrade to make them all "rain shower" and an even distribution of hot and cold water. Wi-fi connections needs to be improved vastly because I do a lot of business online while on vacation. May I also suggest to have a 2 station internet cafe that are connected to a high-speed internet cable, again for tourists who does business online while on vacation. Over all, because of the Staff, Management, and tidiness of the room I'll give this place a 4 star! You can be on the bank that I will be back here next year!
Stayed 3 nights in Dec 2019

6/10 Okay

Antonio

Business traveler
Liked: Staff & service
Hotel room not as described.
Not happy with my stay, and I left my amenities in the room hotel did not even bother to info me upon checkout.
Stayed 3 nights in Oct 2019
Response from Sweetie Pie Dela Torre on 15 Nov 2019
Good Morning! Mr.Antonio thank you for giving us sometime on making a review with regards to your experience while staying in our hotel. May we ask what room number did you stay and when did you check out so that we give our housekeeping head a heads up. Hoping to get a response from you.

6/10 Okay

Maria

Traveled with family
Disliked: Staff & service, property conditions & facilities
When we were on the way up to our rooms, we had a hard time operating the elevator and the staff who heard us did not bother to help us. Security guard was the one who helped us. When we went to our room, the air conditioner was not working properly and when we asked if there was another room we could move into even if we had to upgrade to a higher accomodation, the front desk personnel Jasper (he would not give us his full name) put us on hold for a long time then was snarky when we put in our request. To top it off, the toilet did not flush. The front desk personnel was not helpful and was in fact downright rude. The morning front desk staff were friendly and accomodating. That Jasper Ian Sericon and the condition of the property needs to be attended to.
Stayed 1 night in Sep 2019
Response from Sweetie on 2 Oct 2019
Hello Sir/Ma'am, It is with regret that you were not happy with your stay. The concept of providing the basics is a fresh idea and one we have found that works well. It is regrettable that you felt it does not provide the needs that suit your standards.And we will take an action with this concerns. Thank you and hoping to choose Zerenity Hotel and Suites on your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
The staff are excellent. Good cleaning and sanitation. Small restaurant with a good but limited menu. Polite servers. This is an older building and has plumbing problems. I changed rooms but the second room also had plumbing problems. Maintenance guy responded quickly but confided that the plumbing is his struggle constantly.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

8/10 Good

Cindy

Business traveler
Liked: Cleanliness, staff & service
The room 504 showr has problem already inform staff
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveler

It’s my first booking in this hotel. I’ve been visiting Cebu monthly and wanted to try something different this time. I found this hotel fairly good. I liked the room, they keep it clean and neat, but hard poor Wifi signal. I found a cockroach in the bathroom, but the staff dealt with that immediately. Overall, I’m okay with the hotel and would probably book again.
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zerenity Hotel and Suites is clean, new and strategically located in the business district (Cebu IT Park). It is close to restaurants, banks, coffee shops, Sugbo Mercado and The Pyramid (a must see spot in Cebu City). It is also close to most of the tourist spots in Cebu City. It is comparable to a 5* hotel in terms of service and cleanliness, except some of their services require extra fee - like pressing of clothes, bedroom slippers, etc. They also offer free breakfast but the choices are limited - no bacon, meat loaf, ham, hash brown and cereal. Most of the time it was just scrambled egg and sausages. They should serve local Cebu delicacies for tourists to try like danggit, Cebu longganisa, dried mangoes, etc. Overall, it is still a pleasing hotel with a service similiar to a 5* hotel. Room rates are reasonable too. Will definitely stay here again.
Stayed 3 nights in Feb 2019

8/10 Good

Mallory, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Great location, very close to IT park which had lots of restaurants and shopping. Basic clean hotel. Staff very friendly and nice. Good price during Sinulog.
Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
LIKE:It was a pretty and clean hotel 2 blocks from IT PARK with restaurants, coffee shops. The staff was nice. DID NOT LIKE: VENTILATION improperly installed in rooms - had to hold or breath and run to open windows while AC pushed out the sewer smell - for abou 10 minutes! The block on which the hotel is located is full of traffic and open running water so if you are walking - bear in mind!!!
Stayed 6 nights in Jan 2019

6/10 Okay

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from John on 4 Jan 2019
Hello Sir/Ma'am, It is with regret that you were not happy with your stay. The concept of providing the basics is a fresh idea and one we have found that works well. It is regrettable that you felt it does not provide the needs that suit your standards.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good for the price
Hot water in shower was erratic. Breakfast choice limited to toast and jam for westerners; mostly Filipino focused. Many restos walking distance.
Stayed 3 nights in Nov 2018
Response from John on 4 Jan 2019
Hello Sir/Ma'am, Thank you for your feedback and for letting us know of what you think we can still improve on. It is through feedback like this that we will be able to continually improve in giving the best service to our guests. Our Maintenance team is already working on the shower upgrade and we hope to see it done soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and attentive to needs.Prompt response to requests.
Stayed 5 nights in Oct 2018
Response from John on 17 Oct 2018
Hello Sir/Ma'am, Thank you for your feedback and for the perfect rating. Your praise for the service of our staff is very much appreciated. The staff would like to extend their gratitude for the recognition. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel with lots of restaurants closeby. We found the staff very accommodating and attentive to our needs. I would highly recommend this spot to travellers wishing to be in central Cebu.
Stayed 6 nights in Jun 2018
Response from John on 20 Jun 2018
Hello, Thank you for your feedback and for the very good rating. Your praise for the service of our staff is very much appreciated. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day Looking forward to more visits in the future.

8/10 Good

Paul Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Bed
Lovely apartment in a new building. 6th floor view of the mountains. Very close to the IT Park which is great for dining out. Nice and clean with a comfortable bed. Roof top terrace. For £30, what more do you expect.
Stayed 1 night in May 2018

6/10 Okay

Bob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Decent Hotel with Caveat
Funny story to me at least. Hot water heating for the shower is done by a module in the room. It stops working so I call the front desk. The guy comes up and tinkers with the unit which is embedded in the ceiling. So now it's working. Next day same problem so I call again. This time I'm informed the unit has a bad relay switch. The guy asks me when I will be checking out. I say Thursday morning, which is in two days time. OK he says "the unit will be fixed then" not by then and leaves. The only reason I recommend the hotel is its proximity to It Park. Pro Tip Hotel wifi works in Harrison Park BYOB about 300 feet away. I'm a ham radio operator so I check these things.
Stayed 5 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from John on 7 Feb 2018
Hello Anonymous, Thank you for your feedback and for the perfect rating. It gives us great pleasure to know that our guests does not just have a good stay but a wonderful one. We really appreciate your taking the time to share it with us. Looking forward to more visits in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel nr.IT park
Nice hotel.helpful Staff, Spacious , comfortable rooms with good hot showers. Conveniently situated on edge of IT park within walking distance of many shops and restaurants.etc..only down side is that it's difficult to get a taxi.
Stayed 6 nights in Dec 2017
Hello Mr.David, Thank you for your feedback and for the good rating. Your praise for the service of our staff is very much appreciated. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for everyday. Looking forward to more visits in the future.

10/10 Excellent

William, Ottawa, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you need to be close to the IT Park
Westerners, as a man from Canada I was surprised to be asked for the "password" when I checked it. My advice, have ID ready or remember the password.

8/10 Good

HARRIETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good and comfortable!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beddings are old,aircon and tv not working efficiently.

6/10 Okay

Verified traveler

Liked: Cleanliness
In all good for that money

6/10 Okay

Leonardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The price is right.
The building and room itself is fairly clean because its a fairly new construction. The bathroom was a little bit of an issue for me, shower, water pressure, water temperature, lighting, aesthetic value. NO REFRIGERATOR despite the space for it. The hotel maintenance guy told me that I might have to pay for it.LOL! The neighbor was annoying! Across the hotel island with very cheap and affordable local eateries that are open 24 hours and so the noise of people are disturbing and annoying all throughout day and night. They need to have their restaurant in the hotel. It is quite difficult to hail a cab in the area especially during rush hours. The area is quite populated. The price is excellent for what i got during my stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still great after 3 stays
It hasn't really changed much from my previous 3 stays. Nearby IT Park has more to offer now in terms of eateries.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitaity
The service and facitlies are very nice. The staffs are also very nice.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and pleasant place to stay in a very good location

8/10 Good

Axbal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
One day only

10/10 Excellent

Renjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the place coz its very quiet and very accessible to all the coffee shops, street foods, mall, etc..

6/10 Okay

Daniel

Was OK for a $50 hotel. Used as a bed for the night only. Did have some plumping issues with shower and hot water not so hot. Staff were helpful in both matters

2/10 Terrible

Yew, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive to be a budget hotel
Will not book into this hotel again
Response from General Manager on 25 Aug 2016
Dear Valued Guest, We thank you for staying with us at Zerenity Hotel & Suites! Thank you for pointing out your concern about our rates. We are very sorry if our room rates upset your stay with us. Rest assure the your suggestions and recommendations will be considered if we will be re-constructing our room rates. Again, we thank you for staying with Zerenity Hotel & Suites.

8/10 Good

jenny, aklan

Liked: Cleanliness, property conditions & facilities, room comfort
it was nice and we feel lucky because we stayed there for two nights and they give us the executive room with the rate if standard room..my one year old son was so comfortable and he can roam around the room safe and happy.

6/10 Okay

Timmy, Cebu

Liked: Room comfort
I was expecting a more decent room because we booked the executive pad. quite disappointed of room area.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was pleasant near work place

6/10 Okay

jeffrey, Malaysia

Liked: Cleanliness, property conditions & facilities
Zerenity hotel review
The bath water pressure is of medium-low. The picture of the bed on the website looks like a king size bed but ended up a queen bed. With the address on the website, no taxi drivers (8 numbers) knows the location. A bracket at the address with IT PARK will certainly be useful. There's no restaurant in the hotel. Even though my room is of the Executive Pad type, the room is cramped. The bed is placed against the wall with a noisy air conditioning unit located three feet above the wall.

8/10 Good

Trevor, Bromley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a short stopover in Cebu City
Clean comfortable good value quiet room with friendly helpful staff.