Executive Apartment, 2 Bedrooms | Living area | Flat-screen TV
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Reviews of Tropical Lodge

2.5 out of 5
Tropical Lodge
17-23 Flying Fish Point Road, Innisfail Estate, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 19 reviews" "
Rating 8 - Good. 8 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 3 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Naomi

Stayed 1 night in Sep 2022

4/10 Poor

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No lighting outside the room so was a bit tricky finding the lock; washing machines not operating properly and didn't spin the water out of your clothes; information book said washing machines and dryers were free due to COVID but we still had to pay for the dryer; insufficient toilet paper in the room and had to go search for some from the shared facilities amenities room; empty handwash in the bathroom on arrival; a bleached hand towel so although clean it looked awful; hot water ran out in the afternoons. Bed was great; TV was a good size; room was a good size
Stayed 3 nights in Jul 2022
Response from Margaret on 8 Jul 2022
As you approached me many times during your 3 day stay and did not hesitate to come to my door at any time I am surprised you didn't bring up any of these issues at the time. I understand you were upset when you requested to extend your stay and I could not accommodate you as we are fully booked but am having trouble understanding why you would ask to stay longer if you were so unhappy

10/10 Excellent

Alan and Ros

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to friends we were visiting
Stayed 1 night in May 2022
Response from Margaret on 4 May 2022
Thank you for taking the time to leave a review. It was a pleasure having you stay with us and we hope to see you again

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay again
It was quite relaxing and in my own comfort zone
Stayed 1 night in Feb 2022
Response from Margaret on 8 Feb 2022
Thank you for taking the time to leave a review. We enjoyed having you stay and hope to see you again

6/10 Okay

Greg

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The room needed a fan to circulate the air. The wall are quite thin, we could hear the people next door. But for an overnight stay and the friendliness and helpfulness of staff, it was brilliant. The common area was great for a larger group.
Stayed 2 nights in Oct 2021
Response from Kellie on 25 Oct 2021
Thanks so much for your feedback. We are having a ceiling fan installed in that room today.

8/10 Good

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good only thing wrong was I thought I booked a room with a double bed and got two singles. The picture online was a double.
Stayed 1 night in Oct 2021
Response from Kellie on 25 Oct 2021
Owe. You should have said at reception. We could have made that happen straight away.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was exactly as shown on internet but as a single older female I was not comfortable with the lack of security on the door (bolt but not hole, half a chain lock but not the second part) and the fact that there was no privacy from the communal area into my unit through the window so I had to leave the curtains drawn the whole time. I left early.
Stayed 4 nights in Apr 2021
Response from Kellie on 6 May 2021
As it is a secure, gated complex with a live in caretaker, you were perfectly safe. Had you discussed your concerns with us at the time we could have explained that. As for having to keep the curtains drawn. I should think that any guest, staying at any motel would have to draw curtains for total privacy.

4/10 Poor

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Not a lot to like. Very noisy from other guests and a very strange layout and design
Stayed 2 nights in Mar 2021
Response from Kellie on 6 May 2021
Noise from other guests is one reason why we have a live in caretaker. So you can call reception 24/7 and say, "There is excessive noise" then our caretaker can sort it out straight away. I can not stress enough to let us know at the time. There really is nothing we can do about it now.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Tam on 19 Mar 2020
Thanks very much for your feedback. We appreciate you taking the time to review your stay

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed feeling of home and family- everyone was so genuinely friendly and helpful.
Stayed 2 nights in Aug 2019
Response from Tam on 3 Sep 2019
Thankyou very much for kind feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Tammy on 15 Jul 2019
Thankyou :)

10/10 Excellent

Lyanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First impression
When we first arrived we were a little surprised as we had never stayed in a place quite like it. Shared washrooms and the rooms and windows open up into the hallways. We very quickly settled in. Melissa the caretaker was so welcoming and we met some new friends in the shared dining area. In the end we had a wonderful stay. I would stay here again
Stayed 1 night in Sep 2018
Response from Melissa on 29 Oct 2018
We enjoyed your stay also Lyanne, I hope yous come back and stay with us again one day. So glad you enjoyed your stay and I feel so happy that you had a fantastic experience here at the Tropical Lodge. Melissa

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and facilities and staff were very helpful.
Stayed 2 nights in Sep 2018
Response from Melissa on 27 Sep 2018
Thank you so much. We at the Tropical Lodge are so glad you enjoyed your stay and we can not wait to accommodate you on your return visit to us. Kind Regards Management

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
My booking wasnt showing on their system. Couldnt find anyhone in morning and cafe for tropical breakfast was shut.
Stayed 1 night in Apr 2018
Response from Melissa on 29 Jun 2018
Good afternoon, hopefully you enjoyed your stay when we sorted out your accommodation. There must have been a system error. Office hours are 8am till 8pm Monday to Sunday what time were you looking for someone? The cafe out the front is not run by the Tropical Lodge it is leased out to different owners so we are sorry they were not open to accommodate you for breakfast. We are now offering a Continental Breakfast for an additional $15 per person. Please feel free to contact us if there are any other issues you would like to let us know about. Kind Regards Melissa Manager

8/10 Good

Laeneel, Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basically a nice clean room.....
It was a good price, a clean small single room, the staff were friendly and quickly showed me all the amenities.
Stayed 1 night in Mar 2018
Response from Mel on 27 Mar 2018
So glad you enjoyed your stay, can not wait to see you back with us.

8/10 Good

Lol, atherton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and convenient
I’ve enjoyed staying a few times now and haven’t been disappointed. The In-house Indian restaurant was handy and had good food and service too. The rooms are comfortable enough to stay more than one night.
Stayed 1 night in Feb 2018
Response from Mel on 27 Mar 2018
Thank you for your review and we are glad you enjoyed your stay with us. We will make sure we have more teabags out next time. Can not wait to have you back with us again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only slept there, which was very comfortable. We did the tourist thing
Stayed 8 nights in Dec 2017
Response from Kellie on 12 Jan 2018
We hear you! Unfortunately if there was a pool the extra cost would have to be passed to our guests. We like to keep it affordable. Instead we direct our guests to one of the many crystal clear swimming spots nearby.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une bonne ambiance
Bonne ambiance grâce à l'espace extérieur couvert qui permet de regarder la TV sur un grand canapé, ou de discuter avec les autres clients en faisant un bbq. La chambre manque un peu de chaleur : néon au plafond, et pas de lamp de chevet.
Stayed 1 night in Apr 2019

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bien
bien, rien d'excpetionnel
Stayed 1 night in Aug 2017
Nous vous remercions de votre merveilleux examen. Nous voulons faire plaisir.