Exterior
Check availability

Reviews of Super 8 by Wyndham Lenexa Overland Park/Mall Area

2 out of 5
Super 8 by Wyndham Lenexa Overland Park/Mall Area
9601 Westgate Street, Lenexa, KS

Reviews

6.6
Rating 10 - Excellent. 215 out of 1002 reviews" "
Rating 8 - Good. 265 out of 1002 reviews" "
Rating 6 - Okay. 201 out of 1002 reviews" "
Rating 4 - Poor. 154 out of 1002 reviews" "
Rating 2 - Terrible. 167 out of 1002 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Zindré

Business traveler
Disliked: Staff & service, property conditions & facilities
The stay was ok. Had to ask for towels.
Stayed 6 nights in May 2024
Response from Manager on 18 May 2024
Hello Zindré,We appreciate your feedback and will share your comments with our team for improvement. Feel free to contact our management for further assistance on any concerns you may have during your stay.

6/10 Okay

Theotis

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Jennia M

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Taylor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was human feces on the towels. There wasn’t a dead bolt on the door. The bed sheets have bullet holes in them. It’s very ghetto.
Stayed 1 night in May 2024
Response from Manager on 18 May 2024
Hello Taylor,We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. Your feedback is valuable in helping us improve our services. Should you have any further details to provide, please don't hesitate to contact our management.

8/10 Good

James, Carpinteria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for two nights in April 2024. The experience was as expected for a Super 8 in all ways. This is a good thing. The Wifi worked well. The breakfast was standard but available on time and for the full duration of breakfast hours. Plenty of parking. Easy checkin and checkout.
Stayed 1 night in Apr 2024

6/10 Okay

Tracey

This property really needs to be updated. Their breakfast is pancake mix and a waffle maker and some muffins. The pictures they have are deceiving and it was not worth the money!!!!
Stayed 1 night in May 2024

8/10 Good

Brad

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

shailesh, KANSAS CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy welcoming check in
Stayed 1 night in Apr 2024

2/10 Terrible

Laren

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled horrible. Cean towels were stained with poop. Faucet ran non stop. Breakfast was horrible. No protein. No artificial sugar for coffee. Cops outside making a drug bust. People staying in their car in the parking lot. Unsafe
Stayed 2 nights in Apr 2024
Response from Manager on 18 May 2024
Hello Laren,We appreciate your feedback and apologize for any inconvenience caused during your stay. We take all guest concerns seriously and will address the issues you've raised with the relevant departments. Your comments have been noted for improvement.

4/10 Poor

Johnny

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not friendly. She’s not helpful when I report to her the concerns of the room. Window screen was tearing and there is a hole in the wall and the refrigerator is broken and the telephone is not available
Stayed 1 night in Apr 2024
Response from Manager on 18 May 2024
Hello Johnny,We apologize for any inconvenience you may have experienced. Guest feedback is taken seriously, and we encourage guests to address any concerns directly with the management team for further assistance. Your feedback will help us improve our services for future guests.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

William

Stayed 1 night in Apr 2024

2/10 Terrible

Destiny

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Okay, I just want to say that when you read the comments don’t be fooled, what you see in the pictures is not what it really looks like when you get there. When you we got there the first night I noticed that the air conditioner had a towel side between the wall and the air conditioner it’s self. The other thing that I noticed that we literally had only 10 channels on our TV. So when we woke up in the morning we went down to breakfast there was frost flakes and raisin brand cereal with two gallons on milk for everyone to share and waffles and white bread that was it. Oh wait and coffee so me and my family ended up going out to get breakfast so I believe this hotel should not say breakfast included at all. So as we were leaving there was police there and when we came back there were two cops outside. The only thing I can say about this hotel is that it smelled nice that’s it.
Response from Manager on 18 May 2024
Hello Destiny,We appreciate you sharing your feedback with us. We strive to provide a consistent experience for all our guests, and I apologize that your stay did not meet your expectations. Your comments will be shared with the appropriate team members for further review. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Agapo

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Thomas

Stayed 1 night in Mar 2024
Response from Manager on 18 May 2024
Hello Thomas,We're sorry to hear you did not fully enjoy your stay. Please feel free to reach out to us with any feedback so we can address any concerns you may have.

8/10 Good

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff was vey nice. Bed was comfortable Breakfast was bad. No milk for cereal, no hot water for oatmeal. No liquid creamer for coffee. Do better.
Stayed 1 night in Feb 2024

4/10 Poor

Kabao

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
The stay was ok, but I found a roach in my room. I told the front desk when I was checking out all he said was I’m sorry, but I didn’t get no accommodation. I was very discreet when telling him b/c I didn’t want the guest staying there to know.
Stayed 1 night in Feb 2024
Response from Manager on 18 May 2024
Hello Kabao,We appreciate your feedback and apologize for any inconvenience. Our team takes cleanliness seriously and will address this issue. Please reach out to our management team directly for further assistance regarding your experience.

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Stewart

Business traveler
Liked: Cleanliness, staff & service, room comfort
Above basic.
Solid choice for an overnight stay. They meet all the essentials. Price is friendly.
Stayed 2 nights in Feb 2024

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was cheap so theres that. Rooms were small. You cpuld hear everything from the rooms next to you. Breakfast was below average. But it was cheap with my rewards from expedia
Stayed 1 night in Feb 2024
Response from Manager on 18 May 2024
Hello Michael,We appreciate your feedback on your recent stay. Rest assured we strive to provide value and comfort to all our guests. Your comments will help us improve our services for future visitors. We hope you will choose to stay with us again for an opportunity to exceed your expectations.

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I originally booked for 2 nights in this hotel and I'm still waiting for the refund on my second night as I didn't stay. The lobby was clean/nice and front desk wasn't overly friendly but professional. I arrived after 3pm and was promptly put into a room that was still being cleaned. Housekeeping was nice though. The room was just ok. Screen on the window was broken, lock was barely hanging onto the door frame but usable. The shoeer took forever to get hot, but did eventually. But the reason I wasn't going to stay a second night? Within less than 24 hrs of being there, I found 4 roaches in my bathroom. Additionally, I went for breakfast around 9:30am on a Sunday and was told it was closed already after being told breakfast went until 10am. When I asked for a refund, they offered for me to move to another room but at this point, I simply wasn't comfortable with that.
Stayed 2 nights in Jan 2024
Response from Manager on 18 May 2024
Hello Ashley,We regret to hear about your experience and appreciate you sharing your feedback with us. It's great to hear that you found the lobby clean and the front desk professional. We have shared your comments with the relevant departments for further review. Thank you for your understanding, and we hope to have the opportunity to welcome you again in the future.

8/10 Good

Zhennan

Liked: Cleanliness, staff & service, amenities
Pretty quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Harry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Emily

Business traveler
Liked: Cleanliness, property conditions & facilities
Pretty good.
Room was clean. Bed was not super comfortable but acceptable. There's a bad draft coming from the window. Thank God for the heater. I stayed in the hotel because it was bad weather and too cold for me to drive to work from where I live. I think the draft issue needs to be fixed. The decor was nice. Not a lot of choices on the cable channels.
Stayed 1 night in Jan 2024
Response from Manager on 18 May 2024
Hello Emily,Thank you for taking the time to share your review with us. We appreciate your feedback on the room cleanliness and decor. Please feel free to reach out to our management team directly regarding the draft issue for further assistance. We will share your comments on the bed comfort and cable channel selections with our team for review.

8/10 Good

ALBA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need improve the breakfast.
Stayed 1 night in Jan 2024

4/10 Poor

Doug

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 18 May 2024
Hello Doug,We value your experience and regret to hear your stay fell below expectations. Please feel free to contact us directly to address any concerns you may have.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Martha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is alright for price
Stayed 1 night in Dec 2023

6/10 Okay

Aaron

Stayed 1 night in Dec 2023

8/10 Good

Paige

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Its great
We love the staff. When i come to kc i always stay here. Its not perfect but its comfy quiet and friendly. Close to all sorts if things.
Stayed 1 night in Dec 2023

6/10 Okay

Constance

Disliked: Property conditions & facilities
I really enjoyed this day overall the continental breakfast was an F minus and there was a couple. I guess they offer maybe weekly rates there with about five or six children in one room that got pretty noisy and didn’t allow for the peace I was looking for, also we did spot about two roaches in the restroom area and the tub did not function properly.
Stayed 1 night in Dec 2023

4/10 Poor

Danny

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
was noisy and fighting in the halls outside my room. for a place claimed as remodeled it was in poor shape. ladder in hall outside my room with ceiling tile out entire stay, ladder still in same spot next morning when leaving
Stayed 1 night in Nov 2023

6/10 Okay

Adem

Business traveler
Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay !
Stayed 1 night in Oct 2023

4/10 Poor

james

Stayed 1 night in Nov 2023

2/10 Terrible

james

Stayed 1 night in Nov 2023

10/10 Excellent

Terry

Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, room comfort
I was very tired and probably a bit cranky!! They were very nice to me. The only negative might be the outdated bathroom. The tub and shower needs to be replaced. If your a tall person the shower head is very low. You have to bend down to wash your hair.
Stayed 1 night in Nov 2023

6/10 Okay

Fadi

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This pets hotel
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Oct 2023

6/10 Okay

Philip

Liked: Room comfort
Wouldn't recommend
We arrived around 7:15 but there was no one even in the motel to check us in. We had to call a phone number provided on the desk I tried twice with no answer. Another quest the was waiting to checkin called a finally got an answer. It took another 5 minutes or so for the person to get there. I don't think she had even been on the property because she came in the front door.
Stayed 1 night in Oct 2023

6/10 Okay

Aerle

Disliked: Cleanliness
Stayed 3 nights in Oct 2023

8/10 Good

Sandra

Traveled with group
Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Dorothy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dump
no elevator, dirty, smelled like curry. bad breakfast, raisin bran or waffles. Just an old dirty motel. should be raised.
Stayed 2 nights in Oct 2023

2/10 Terrible

Samantha

Stayed 3 nights in Oct 2023

2/10 Terrible

Dorothy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
stay away
hallways needed vacumning terrible selection for breakfast waffle or raisin bran or toast Everything smelled like curry. generally unclean. will never return and very high price for the quality of the service
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Not bad other than the pet problem
I have a bad allergy to animals and this one (which we did not know ahead of time) is pet friendly. My toilet had been broken and glued. However, the bed was comfortable and the water in the shower was hot.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Could be way better
Killed a few roaches in my room. Someones old sippy cup full of mikk left in the fridge. My kid almost drank that. Needed something from from desk no one there at the time called like the sign said no answer. Went without
Stayed 1 night in Oct 2023

6/10 Okay

Shanedra

Stayed 1 night in Sep 2023
Response from M on 6 Oct 2023
Dear Shanedra,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team