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Reviews of Anwar House

2.5 out of 5
Anwar House
31 Collingaham Place, Earls Court, London, England

Reviews

5.8
Rating 10 - Excellent. 24 out of 156 reviews" "
Rating 8 - Good. 34 out of 156 reviews" "
Rating 6 - Okay. 33 out of 156 reviews" "
Rating 4 - Poor. 32 out of 156 reviews" "
Rating 2 - Terrible. 33 out of 156 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 1 night in Mar 2024

8/10 Good

Joe

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cheap, good location for getting around London. Literally a case of getting what you pay for - would I take someone that I was looking to impress here, no. But I took the kids and as a place to lay your head, it was fine. Plenty of food options nearby and close very close to Earls Court station
Stayed 1 night in Apr 2024

2/10 Terrible

Zainab

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Rude staff
Stayed 3 nights in Nov 2023

8/10 Good

Shirin

Stayed 4 nights in Oct 2023

4/10 Poor

Charlie

Business traveler
Large basement room smelly street noisy broken floor in bedroom and toilet shower room broken shower tea making facility but no tea or coffee uncomfortable beds and pillows spiders abounded not nice at all … I was too tired to complain but slept poorly
Stayed 1 night in Sep 2023
Response from Mina on 19 Sep 2023
Dear Charlie :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Marco on 19 Sep 2023
Dear We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

2/10 Terrible

Tughral

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mice infested
There was a mouse in my room. I had to cut short my three nights stay and left the second day. The staff were very kind. The owners need to contact rodent control before offering the place for business. I paid non refundable price for 3 nights. Bad experience.
Stayed 3 nights in Sep 2023
Response from Mina on 19 Sep 2023
Dear We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely and helpful owner! Anything we needed he happily helped with a smile! The housekeeper was also amazing, lovely woman called lyla, she was very friendly and happy to help. The room was very big and clean. Very happy
Stayed 2 nights in Aug 2023
Response from Mina on 19 Sep 2023
Dear Wendy :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 Excellent

Sodha Mahendrasinh

Excellently all
Stayed 2 nights in Aug 2023
Response from Mina on 19 Sep 2023
Dear Sodha :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

8/10 Good

gulammoenuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mina on 19 Sep 2023
Dear We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

10/10 Excellent

Abdullah

Stayed 1 night in Aug 2023
Response from Mina on 19 Sep 2023
Dear Abdullah :We would like to thank you for your stay at Anwar House Hotel.We're pleased to know you found your experience enjoyable, even though it didn't exceed your expectations.We would like to point out that we work hard to provide a decent experience, reflecting the value of our products and services. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Nevertheless, we appreciate your opinion and hope that you will honor us with your visit once again in the near future.Kind Regards,Anwar House Hotel Team

2/10 Terrible

Dr Shakeel Ahmad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Man on 9 Aug 2023
No comment

2/10 Terrible

Didier

Disliked: Cleanliness, property conditions & facilities
lowest possible standards throughout
Stayed 1 night in Jun 2023
Response from Man on 19 Jun 2023
We will not comment till we know the guest reservation NO. and the check in date.

4/10 Poor

Gordon

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrendous
The place was dreadful. No towels toiletries the wall looked like they have been painted by a child and the place was filthy mould throughout the bathroom Damp on all walls looked out on to paint tins and rubbish
Stayed 1 night in Jun 2023
Response from Man on 19 Jun 2023
You have to give your reservation NO and check in date before that as we do have some guest who are coming from very dirty places and they thing for the little money they expected to have 5 star hotel.Please go to 5 star hotel don't com to Anwar House.

10/10 Excellent

Josef

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and welcoming atmosphere. Clean rooms and beds. Comfort as expected for the money. Very recommended!
Stayed 3 nights in Jun 2023

2/10 Terrible

Paul

Stayed 1 night in Apr 2023
Response from Man on 20 May 2023
what was your problem? and if so why didn't you tell the staff!!!!!!!. it is not good to complain after you go, if there was any problem you should've told us so that we ca do something about it.

4/10 Poor

Sherri

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again, unless it has a drastic refurb
The staff member was lovely, and lovely area, thats the only nice things i can say The room was awful, beds bent in the middle, solid flat pillows kids called them matts, windows didn't close properly, shower that couldn't be used on wall, paint peeling off everywhere, stains on bed sheets, kitchen glass toble not securely fixed on in fact not attached at all to the legs bathroom sink faulty doors dont shut properly
Stayed 1 night in Feb 2023
Response from Man on 15 Feb 2023
This guest the most rubbish guest we've ever had.She paid 70. for 5 dirty guest for one night and making this rubbish leis comment like herself.I'm not a rude persons but when someone like her making this kind of lies which make you think what kind of rubbish we receive when we reduce our prises.

6/10 Okay

ian

Stayed 1 night in Feb 2023

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with ms Layla and Mrs Mohamed they take care of everything we ask them
Stayed 6 nights in Jan 2023

2/10 Terrible

Mubarakali

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Dani

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2022

8/10 Good

Naima Fisk

Liked: Cleanliness
Stayed 1 night in Sep 2022

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and my child were happy with the room
Stayed 1 night in Aug 2022

4/10 Poor

Shivam

Disliked: Staff & service
Stayed 3 nights in May 2022
Response from S B on 31 May 2022
Thank you for your marks. Hope next time you'll be more happy.

6/10 Okay

Davood

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can not fault the place, pleasant man at check in,room was clean, yes there are things that people would complain about but for a budget hotel this place is very good,
Stayed 3 nights in Mar 2022

8/10 Good

sarah

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You get what you pay for. Chap on front desk was friendly and happy to help if needed anything. Bedding and towels all clean but the basement room (furniture etc) was beyond basic - . The radiator was working but a trip to the loo was ridiculously cold. fine for a cheap over night stay.
Stayed 1 night in Feb 2022
Response from S B on 15 Mar 2022
Thank you for your comment. The radiator is working but it work from 5pm to next morning 10am and it is very hot, if it wasn't hot at that time you should've informed us and that will be fixed at once.See you again.

2/10 Terrible

Craig

Stayed 1 night in Dec 2021
Response from S B on 13 Dec 2021
I'm very surprise that the guest never arrived to the hotel and left review without comments just 2 out of 10 marks?.??????????

8/10 Good

Marta escribano

Stayed 2 nights in Nov 2021

4/10 Poor

Martin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from S B on 23 Nov 2021
I like to know the guest reservation NO to know which room the guest was in before replying.

8/10 Good

Jorge

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Fair
Although some issues the first day, the rest of days were good. The Manager and staff reacted quick to correct some issues and they were warm and polite. The price is good. I would come back.
Stayed 5 nights in Aug 2021

2/10 Terrible

Mohamed

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2020
Response from b on 4 Oct 2020
We don't know what was Mr Mohamed problem??!! He just gave us 2 marks out of 10.!!!??? Thank you.

10/10 Excellent

Emran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bem localizada, perto do metro, restaurantes e supermercados. Fácil acesso ao centro da cidade.
Stayed 3 nights in Feb 2020

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unacceptable
Very rude old and dirty
Stayed 1 night in Dec 2019

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leyla Star
Very friendly staff Leyla is a little superstar ! Warm friendly very good value for central London . G
Stayed 1 night in Nov 2019
Response from Bitar on 30 Nov 2019
Thank you very much hope to see you again.

2/10 Terrible

Kite

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy dirty , beds crammed into one room , not fit to leave my dog there never mind my children . But that's just my opinion . Never again
Stayed 2 nights in Oct 2019
Response from Bitar on 17 Dec 2019
I think you need a dogs accommodation for you and your children??!! Our accommodation for a good & clean guest? you'll Not be welcome in our place anymore?!! We don't like people who lies.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst places in the whole world
It was horrendous! Upon check-in the guy was off, took a good 30min for the room to be ready considering it was already 6pm. Reception area is reek of cigarette even upon entry to the room. The room that was supposed to be assigned had leakage so had to transfer but even to the new one it was horrible, cracks everywhere and stinky too! Saw a nice running around the room, even the bathroom is unpleasant. The staff are so rude and very unwelcoming! Never ever stay here! Hope this place closed down due to its standard!
Stayed 1 night in Oct 2019
Response from BITAR on 9 Nov 2019
you're A SICK PERSON, WE'LL NOT COMMENT ON YOUR REVIEW .

8/10 Good

joel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Bitar on 30 Oct 2019
Thank you see you again

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Oct 2019
Response from Bitar on 30 Oct 2019
Anyway thank you

8/10 Good

Raya

Traveled with group
Liked: Cleanliness, room comfort
Hotel is okay.
Nice hotel near the Underground. Beds were comfy, easy check in and out. We were taken to the building next door, wet paint on walls and string paint smell. No lifts which is quite hard if u have a lot of luggage. On booking it says Check out time was 11 am but at 10:20 am someone was banging on our door asking us to leave, had to hurry up.
Stayed 2 nights in Oct 2019
Response from Bitar on 30 Oct 2019
Thank you hope to see you again.

4/10 Poor

Angelo

Business traveler
Disliked: Cleanliness, staff & service
The guy in the reception was rude. Place was noisy. Room was ok
Stayed 2 nights in Sep 2019
Response from Bitar on 4 Oct 2019
Could you please tell us which room you've been in so we can see what's happened, or send us your reservation NO, to check.

8/10 Good

Saundra

Traveled with family
Liked: Cleanliness, room comfort
good location
The location was really good, a short walk to multiple underground stops. Also about a mile from Hyde Park if you're looking to run. The room was clean enough. There was not many power outlets. The bathroom was kind of weird, the tub in the shower was small and angled making it hard to stand in. We were on the top floor so wifi was kind of hard to get, but if you really need wifi you might have to go to the lobby. It was not great, but relative to the price it was pretty good.
Stayed 2 nights in Sep 2019
Response from Bitar on 17 Sep 2019
Thank you very much, hope to see you again.

2/10 Terrible

Asrat

Stayed 1 night in Sep 2019

8/10 Good

m

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Bitar on 4 Oct 2019
Thank you very much hope to see you again.

4/10 Poor

Medhat

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property in dire need of maintenance. Worn out carpets on stairs, mismatched and misplaced shower tiles, shower stall dirty, sink old and hard to use with two faucets, water too hot. No air conditioning. No elevator. We were in a fourth floor room. 60 steps to the room with luggage. Evidence of prior water leaks on walls and ceilings. BED BUGS in one bed. Bumps discovered after stay. Toured four counties. This was the most expensive of all the properties we stayed in. Good things. House keeper was very friendly and helpful. Requests for fans were honored. There was hot water.
Stayed 3 nights in Jul 2019

6/10 Okay

Roohi

Disliked: Cleanliness
Okay for a bed for the night.
Okay
Stayed 1 night in Mar 2019

6/10 Okay

xiao hong

Disliked: Property conditions & facilities
the price was good . The check in lady was nice and friendly . That’s was a basement room which can be improved better . Like change the old old sink and faucet (current one hot water and cold water are on different sides). The toilet flushed but only 20% of the water came out ....another room on other night the water was leaking not sure from where . Maybe from the bathtub. Full of water on the floor next morning. . ..
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
location is perfect thats all i can say
To be told upon arrival that there was only 2 double beds instead a double and 2 singles isn't ideal as this wasn't what i booked and we had some squashed work men. The bathroom floor had missing tiles and had just a lino put over the top. some of the towels where damp also.
Stayed 1 night in Mar 2019