All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dirty bed sheet has cigarette marks . Book non smoking then receive a smoking smelly room. No heater. Never come back again
Melby
Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
4/10 Poor
Keith
4 Jan 2024
Keith
Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
Hi Devina,Thank you for taking the time to rate us. It is apparent from your rating that you did not enjoy your experience with us. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future
Dear Guest,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.
6/10 Okay
Alexander, Los Angeles
24 Dec 2023
Liked: Staff & service
Alexander
Stayed 1 night in Dec 2023
Response from Sophia CSR on 28 Dec 2023
Hi Alexander,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!
Smell of smokes everywhere in a “non smoking” room. Cigarette holes on the sheet.
Panyu
Stayed 1 night in Dec 2023
Response from Sophia CSR on 21 Dec 2023
Dear Guest,I'm incredibly sorry to hear about the discomfort and inconvenience caused by the smoke odor and the condition of the sheets in your designated non-smoking room. This is unacceptable and doesn't align with our standards. We deeply apologize for this oversight and the inconvenience it caused. Rest assured, we'll investigate this matter thoroughly and take immediate steps to ensure that our rooms are smoke-free and well-maintained. Your feedback is invaluable, and we're committed to rectifying this issue to ensure a more pleasant experience for our guests in the future.
Comically awful. Police activity at property
Visibly stained and tattered linens
First time I’ve ever walked out because of conditions
Thomas
Stayed 1 night in Dec 2023
Response from Sophia CSR on 18 Dec 2023
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.
stained/burned bedding. a dead beetle on the wall next to the sink. the room smelled bad. stained walls and broken flooring.
Verified traveler
Stayed 1 night in Dec 2023
Response from Sophia CSR on 18 Dec 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
Dear Guest,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.
10/10 Excellent
Timothy
14 Dec 2023
Timothy
Stayed 1 night in Dec 2023
Response from Sophia CSR on 16 Dec 2023
Dear Guest,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.
Very dirty, unsafe lots of yelling, smelly room, stained pillow, do yourself a favor and dont stay in the area
Brandon
Stayed 1 night in Dec 2023
Response from Sophia CSR on 15 Dec 2023
Dear Guest,I'm truly sorry to hear about your unpleasant experience at our property. Your comfort and safety are of utmost importance, and it's disheartening to learn that we fell short of expectations. Your feedback regarding cleanliness, safety concerns, and room condition is concerning, and we take this seriously. Rest assured, we will address these issues immediately to ensure a better experience for our guests in the future. We sincerely apologize for the inconvenience, and we appreciate your feedback.
2/10 Terrible
Emily
12 Dec 2023
Emily
Stayed 1 night in Dec 2023
Response from Sophia CSR on 15 Dec 2023
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
2/10 Terrible
Abdul
11 Dec 2023
Abdul
Stayed 1 night in Dec 2023
Response from Sophia CSR on 15 Dec 2023
Dear Guest,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
The staff was the best things here other then that the cleanliness was below average and the noise was the worst I constantly heard the person up stairs with every move they made and it was hard to sleep or get peace! Overall I would say it’s a two or one out of 5 but the staff and service boast it’s up a start or two
Victor
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 15 Dec 2023
Dear Guest,It's disheartening to learn that your stay fell short of expectations due to cleanliness issues and disruptive noise levels. We sincerely apologize for these inconveniences; your comfort is our priority. We're grateful for your kind words about our staff and service, and we're committed to addressing the cleanliness and noise concerns to ensure a more pleasant experience for our guests. Your feedback is invaluable, and we hope to have another chance to provide you with a more enjoyable stay in the future.
I liked the room size, the air conditioner didn't work well and the upstairs neighbors were so loud. It was also a sketchy area.
U
Stayed 1 night in Dec 2023
Response from Sophia CSR on 11 Dec 2023
Dear Guest,It's great to hear that you appreciated the room size, but I'm sorry to learn about the issues you faced with the air conditioner and noise from the upstairs neighbors. That's definitely not the experience we aim for. Additionally, I understand concerns about the area's atmosphere. Your feedback is crucial for us to address these issues promptly and ensure a more comfortable stay for you and our future guests.
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.
10/10 Excellent
Heather
3 Dec 2023
Liked: Staff & service
Nice staff but room was not clean
Heather
Stayed 1 night in Nov 2023
Response from Sophia CSR on 6 Dec 2023
Dear Guest,Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
4/10 Poor
vijay
28 Nov 2023
vijay
Stayed 1 night in Nov 2023
Response from Sophia CSR on 21 Dec 2023
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.
Attitude from security. Rudeness, disrespectful for nothing.
Devina
Stayed 1 night in Nov 2023
Response from Sophia CSR on 29 Nov 2023
Dear Guest,I'm truly sorry to hear about the unpleasant experience with our security personnel. That's not the level of service or respect we aim to provide. Your feedback is crucial, and we'll address this immediately to ensure a more positive interaction in the future. If there are specific details you're comfortable sharing, it would greatly assist us in rectifying this issue.
Dear Guest,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.
4/10 Poor
Kimberly
Traveled with family and small children, Business traveler
The room was much smaller than we expected and we found roaches in the morning time. One night stay at best but I don't see myself going back.
Kimberly
Stayed 1 night in Nov 2023
Response from Sophia CSR on 23 Nov 2023
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
2/10 Terrible
Alicia
Traveled with group, Business traveler
17 Nov 2023
Disliked: Amenities
BED BUGS
Alicia
Stayed 1 night in Nov 2023
Response from Sophia CSR on 18 Nov 2023
Dear Guest,On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the bug-related issues. We have shared your feedback with the concerned staff to take care of all the issues you shared. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.
Dear Guest,Thank you for choosing to stay with us. We greatly appreciate your positive experience and the generous 8-star rating you have given us. Our primary aim is to ensure the complete satisfaction of our guests so we eagerly welcome any ideas or suggestions you may have for your future stays, as we are committed to continually improving our services. We look forward to the opportunity of serving you again during your next visit and providing you with an even better experience.
The roaches where out of control to many drug addicts walking around the room had a funny smell
Shakia
Stayed 1 night in Nov 2023
Response from Sophia CSR on 16 Nov 2023
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
Very very very dirty and I couldn't change the room because there was none. There were roaches and the cleaning ladies dod not clean the room, and the condition was horrible. I felt unsafe there was smell of marijuana all over the motel and it appears to be used as a temporary housing for homeless people. Avoid this place at all cost!
Rodolfo
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 13 Nov 2023
Dear Guest,I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms is utmost important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping team to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
The bed sheet were dirty, roaches and room smelled a lot cigarette.
Angela
Stayed 1 night in Nov 2023
Response from Sophia CSR on 11 Nov 2023
Dear Guest,Thank you for your review and feedback about the service received from our team. We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
Dear Guest,Thank you for taking the time to share your feedback! We're glad to hear that you recognized the efforts of our team in providing you with a positive experience. Wishing you many more enjoyable stays with us in the future!
10/10 Excellent
James
19 Oct 2023
James
Stayed 1 night in Oct 2023
Response from Oshane RediResponse Specialist on 21 Oct 2023
Hello James,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHOENIX - MIDTOWN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist
10/10 Excellent
Robert, Phoenix
17 Oct 2023
Robert
Stayed 1 night in Oct 2023
Response from Sophia CSR on 8 Nov 2023
Dear Guest,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
6/10 Okay
VENKATA SAI
16 Oct 2023
VENKATA SAI
Stayed 1 night in Oct 2023
Response from Sophia CSR on 18 Oct 2023
Hi Venkata,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!
Dear Guest,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
10/10 Excellent
Yesenia
13 Oct 2023
Yesenia
Stayed 1 night in Oct 2023
Response from Sophia CSR on 2 Nov 2023
Dear Guest,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
this place was terrible from the sort. The frontdesk area wasn't sweep and was just plan dirty. The employees that work there were good. The room it self was supposed to be smlode free but smelled like a astray. It probably doesn't help that people are smoking outside by the ac. The room, bed and bathroom were dirty. The sheets and towels looked like they were never washed. The phone didnt work at all so i had to walk down everytime there was something I found wrong with the room. I can't believe a company like red roof would like one its properties look like this.
Matthew
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 11 Oct 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
The staff was terrific. The room was clean and stocked. It is always a great stay when I stay at this hotel.
Heather
Stayed 1 night in Oct 2023
Response from Sophia CSR on 28 Oct 2023
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.
Dear Guest,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
I love the hotel itself its just the people that surrond the corners of the streets make the property look bad
Patricia
Stayed 1 night in Oct 2023
Response from Sophia CSR on 11 Oct 2023
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Response from Oshane RediResponse Specialist on 3 Oct 2023
Hello Crisanto, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHOENIX - MIDTOWN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
10/10 Excellent
Marvin
30 Sep 2023
Marvin
Stayed 1 night in Sep 2023
Response from Sophia CSR on 23 Oct 2023
Dear Guest,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
2/10 Terrible
Billie
27 Sep 2023
Billie
Stayed 4 nights in Sep 2023
Response from Sophia CSR on 18 Oct 2023
Hi Billie,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!
Very bad area. Roachs, very very unsafe. Didnt know if the Security gates was to keep the bad people in or the bad people out. Wouldn't even leave my room at night.
Billie
Stayed 1 night in Sep 2023
Response from Sophia CSR on 28 Sep 2023
Hi Billie,Thank you for sharing your feedback about your stay with us! We sincerely regret your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
It's not the best neighborhood but the hotel itself manages to keep the property clean and quiet I always enjoy my stay and it's close to shopping and the freeway
Patricia
Stayed 1 night in Sep 2023
Response from Sophia CSR on 23 Sep 2023
Hi Patricia,Thank you for your review! We're glad to hear that you found our location to be convenient. We strive to provide our guests with a prime location that offers easy access to local attractions, dining options, and transportation. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.
2/10 Terrible
jacquelyn
19 Sep 2023
jacquelyn
Stayed 1 night in Sep 2023
Response from Sophia CSR on 11 Oct 2023
Dear Guest,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
Hi David,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
6/10 Okay
Mikela
6 Sep 2023
Liked: Staff & service
Mikela
Stayed 3 nights in Aug 2023
Response from Sophia CSR on 8 Sep 2023
Hi Mikela,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!
6/10 Okay
Leroy
Traveled with group
26 Aug 2023
Leroy
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on 27 Aug 2023
Hello Leroy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHOENIX - MIDTOWN and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist