Santa Catalina Vacations from MXN$27,919

we did not get the room we paid for the was not much to choose from at breakfast we got a room on the second floor and the stairs were very dangerous i fell over a couple of times

Limited English speaking sta

This is one of the best places we have ever been. It was courtesy all around from everyone. The different shows they offered at night were magnificent and Roger kept everyone laughing. Just have to say, see you soon again.

The room was a little bit too small but other than that excellent

I liked the general cleanliness and customer service as well as professionalism of the front desk staff. That said, I was extremely disappointed with nearly 2 hour wait to be served at a hotel sponsored dinner event which we were invited to. For the most part the staff at the 7th floor restaurant were cordial but I was not impressed at all with the customer service I got from the restaurant supervisor. A case in point was when he gave my meal to one of his employees to pass on to me when he was less than 1 feet away. He could have delivered the meal himself and explained the long wait times but that did not happen. Perhaps, some cultural sensitivity training may be appropriate here as we all know the hospitality industry requires all staff to be customer-oriented and cordial to all customers regardless of their racial or cultural background.