4/10 Malo
Tony
29 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios
There is no mention what so ever when booking that there would be music pounding until 1- 2am from the bar downstairs, if we would have known this we would not have booked this hotel. Arrived on a Wednesday, booked for 5 nights but had to leave on Saturday and cut our trip short as we did not sleep for 3 nights due to the music and noise so we’re exhausted. We booked this trip for my partners 30th birthday and this hotel as it advertises relaxing amenities including a spa, and couple of nice restaurants. It is far from restful. We booked the platinum room and it was filthy, carpet was filthy with some sticky substance on it that kept getting stuck to our feet, hair in the bath, pubes in the sink and the flannels had been used. We politely informed the reception but they did not care. In fact the manager Mr Eric, blamed my girlfriend and said it was her that had used it!! Customer service is terrible and its apparent that all they care about is your money!
Tony
Se hospedó 5 noches en abril de 2024