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Opiniones de The Royal Yacht

4 out of 5
The Royal Yacht
Weighbridge, St. Helier, Jersey

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 589 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 290 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 79 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 1004 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

8.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Judith, Enfield

Viaje en pareja
Le gustó: Servicio y personal y servicios
This hotel is probably the best located hotel in St Helier. It is close to the bus station and taxi rank as well as to the shops and bars and restaurants. It has a selection of bars and restaurants too within the hotel. The staff were friendly and helpful and the hotel had all we needed. Our only grumble was that the outside of our bedroom window was filthy and we found it difficult to even assess what the weather was like outside!
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

lynda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love this hotel but can get noisy at the eeekend when sitting outside Also swimming pool is a bit cold
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Nigel John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024

6/10 Aceptable

Christopher Charles, Bristol

Viaje en pareja
Wonderful staff . Hotel rooms could use a refresh
Se hospedó 5 noches en abril de 2024

8/10 Bueno

William, Meols

Le gustó: Limpieza y servicio y personal
The position of the hotel is convenient for the shops, the port and the bus station. The standard rooms are extremely 'tight'. There is very little space in the bedroom and a tiny bathroom. No views from the windows. If staying in St Hellier again, I would choose Premier Inn because the rooms are bigger and more 'user friendly'.
Se hospedó 5 noches en abril de 2024

4/10 Malo

Tony

No le gustó: Limpieza, servicio y personal, servicios
There is no mention what so ever when booking that there would be music pounding until 1- 2am from the bar downstairs, if we would have known this we would not have booked this hotel. Arrived on a Wednesday, booked for 5 nights but had to leave on Saturday and cut our trip short as we did not sleep for 3 nights due to the music and noise so we’re exhausted. We booked this trip for my partners 30th birthday and this hotel as it advertises relaxing amenities including a spa, and couple of nice restaurants. It is far from restful. We booked the platinum room and it was filthy, carpet was filthy with some sticky substance on it that kept getting stuck to our feet, hair in the bath, pubes in the sink and the flannels had been used. We politely informed the reception but they did not care. In fact the manager Mr Eric, blamed my girlfriend and said it was her that had used it!! Customer service is terrible and its apparent that all they care about is your money!
Se hospedó 5 noches en abril de 2024

8/10 Bueno

Wing

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Need to keep an eye on the ant issue in the rooms. I think they may have some living in hotel. Other than that the spa is great and good breakfasts. Generally well serviced hotel.
Se hospedó 4 noches en abril de 2024

6/10 Aceptable

BRIDGET JANE

Viaje en grupo
Great bar both inside and out
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and really popular place for a drink pre and post dinner.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Pamela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Julie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Lovely hotel but St Helier is limited in its offerings for holiday makers.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Carla, Springfield

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Great stay very clean and breakfast very appreciated
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Pieter, Chesapeake

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only problem with this excellent facility is the ongoing pounding noise till late at night from the downstairs music at the bar
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Patricia

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The aircon in my room was particularly noisy and I woke up numerous times during the night. Turning off the aircon made the room too hot. I was glad to get home for a decent night's sleep. The shower was a bit hit and miss too with tepid one minute and scorching hot the next. Difficult to use the complimentary shampoo as it didn't like to come out of the bottle! I would have like to make use of the Spa and swimming pool but time was not on our side as we were over in Jersey trying to sort out our recently deceased Aunt's estate. Perhaps another time - hopefully there will be a room with decent air conditioning and a not so temperamental shower!
Se hospedó 3 noches en abril de 2024
Respuesta de Rianne , el 15 abr. 2024
Good afternoon Patricia,Thank you very much for taking the time to share your feedback from your recent stay with us at The Royal Yacht Hotel.Firstly we are sorry to hear that reason for visiting Jersey and The Royal Yacht Hotel and wish to extend our condolences to you and your family.Should you stay wish us again in the future please straight away advise us of any issues you are experiencing and our reception team, who is available 24 hours a day, will be happy to assist in resolving these to ensure you have a comfortable stay with us.In the meantime I wish to once again thank you for your time to write a review and extend my condolences to yourself.Kind regards,Rianne de JongReservations

10/10 Excelente

Graham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent hotel, location, room, restaurant, bar, staff very efficient helpful and friendly highly recommend short distance walk to the main high street shop bars and restaurants
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Roy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is in an ideal position for everything. No need for taxis to get anywhere as close to the bus station. The restaurants in the hotel are good but shopping is close to hand and no matter what facilities are used the staff are excellent.
Se hospedó 7 noches en abril de 2024

10/10 Excelente

SANDRA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very close to the bus station, plenty of dining options near by if you didn't want to eat in the hotel. Breakfast was very good and staff very attentive...we will definitely return.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very expensive area with little to do other than some bars and resturants but pretty and very clean. Nothing at all for kids other than the beach
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Viktor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I wanted to a stay in a full service hotel and we were not disappointed. The room was comfortable and the breakfast service was super.
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Raj

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Great breakfast. Room wasn’t brilliant and quite small. Needed to move room as couldn’t move around bed without hitting my head in eves. Note there is a night club on location and noise could be an issue if room not soundproofed. All in all good but could have been better..
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Chris

Le gustó: Limpieza y servicios
Great location on Liberation Square close to restaurants, shops and transport links. Room was good but cleanliness could have been better (staff need to look under furniture) and service generally good although the bouncer on the door when returning from our meal out on Saturday night was rude and wasn’t particularly a great representation of the hotel in general. Would return based on location and facilities.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Nicholas, Ringwood

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
No hot water. What more can be said - this is the most basic requirement and the hotel failed. Still charged the same money & I won’t be staying again. Very poor.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Phill

Se hospedó 1 noche en marzo de 2024

4/10 Malo

Mark

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Poor experience altogether. Very dated room despite booking a superior room. Only 'allowed' one key card despite multiple travellers. Staff not particularly accomidating to requests.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Kevin George

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
This would have been a 4/5 star review, however on check out we were accused of taking something from the mini bar, and despite the fact that we told them this was a mistake, we were still charged for it after we left. I had to tone the hotel more than once and was told they needed to investigate before they can issue us with a refund. It’s not about the money but about being treated like a liar over a drink. Shame really as the hotel is lovely otherwise.
Respuesta de Reservations - The Royal Yacht Hotel, el 18 mar. 2024
Good afternoon Mr Kevin George, Thank you very much for your feedback through Expedia following your recent stay and departure from The Royal Yacht hotel. Please note that we take extreme care in our customer service and would suggest to email us direct on reservations@theroyalyacht.com We can then investigate the case further Kind regards, Reservations The Royal YachtWeighbridge, St HelierJersey CI JE2 3NFT: +44 01534 720 511E: Reservations@theroyalyacht.comwww.theroyalyacht.com

10/10 Excelente

catherine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location, staff very friendly, excellent breakfast, rooms very clean and nicely decorated
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

JULIETTE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Heather

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic location. Friendly, helpful staff.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, well-appointed room and bathroom. Staff all very polite and helpful. Spa was great - really enjoyed that, as the weather wasn't very good! Would definitely go back.
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great facilities, great location, food was really nice breakfast choice was really good too.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Michael Erwin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Arguably the best hotel in the area for someone looking to eat, drink and party at night as the hotel has it's own club.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Oswald

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I normally like staying at the yatch but the room this time had a very poor bed and was very unconfortable
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a lovely 4 days at The Royal Yacht hotel, the room was spacious and welcoming, the staff were very helpful and the whole ambiance was good. The spa and gym were excellent and well maintained and much appreciated. The breakfasts were very good with a large range of options, service was fast and efficient and the dining area has very spacious. We only ate lunch there once, in the Grill Bar, and it was an excellent meal. I can thoroughly recommend the hotel and St Helier, it was cheaper to fly to Jersey, have 4 days at The Royal Yacht than to have two nights at a similar hotel in The New Forest!
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely stay in Jersey
This hotel was so nice, even nicer than we expected! The room was beautiful, breakfast was good, and location is perfect. Would stay here again!
Se hospedó 2 noches en enero de 2024

8/10 Bueno

sheena

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
lovely and relaxing stay.
Se hospedó 3 noches en enero de 2024

8/10 Bueno

D L

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
small room
We stayed in the older part of the building and the room was very small and felt like it was on a tilt and made me feel vertigo. room 434. But the hotel is amazing, the bars, food and staff are fantastic, the spa is lovely, everywhere is spotless. Our room was just a bit odd in the walk from the door to the window, felt like it was up hill !! The restaurant was so nice too, lovely veiw.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

DAN

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Luan, Oslo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2023

10/10 Excelente

Garry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Great staff, lovely comfortable hotel and the food in the steak house was amazing
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Impressive
Very impressed with hotel
Se hospedó 1 noche en enero de 2024

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Food poisoning
Food poisoning from the restraunt on the first night. No hot water next day And third day heating not working. Window allows alot of cold air in. Very ill because first night and struggled the rest of the time
Se hospedó 2 noches en enero de 2024
Respuesta de Reservations - The Royal Yacht Hotel, el 12 ene. 2024
Good afternoon, Thank you very much for your feedback through Hotels.com/Expedia. We take your feedback very serious and would recommend to contact the hotel direct to investigate what happened during your stay. We hope to hear from you. Kind regards, Reservations The Royal Yacht hotel

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Jersey Quirky Spa
Great location. Great service. Comfortable and clean. It’s a quirky hotel that leans more modern in a semi-quirky older town. The staff was great. I didn’t partake in any of the spa services. My only knock was that I ended up having to work more than I anticipated, and the internet wasn’t great. Otherwise, it did the trick.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Gloria

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Margaret Celia

Viaje en pareja
Le gustó: Servicios
Just had the most wonderful weekend. Thankyou to all the staff at Royal Yacht…. Perfect
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Jamie

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Terence

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023