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Opiniones de Hampton Inn Abilene

2.5 out of 5
Hampton Inn Abilene
3917 Ridgemont Dr, Abilene, TX

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 385 de 753 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 234 de 753 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 73 de 753 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 753 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 32 de 753 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

MARIO DANIEL

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2022

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza y servicios
No me gustó que las habitaciones más bien la habitación estaba sucia olía mal y el personal no fue amable al pedirle el cambio de la habitación y no no se la quiso cambiar.
Se hospedó 1 noche en julio de 2019

8/10 Bueno

lizeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Levi

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Nick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mice
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kenneth

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Laura, Aurora

Le gustó: Servicio y personal
Breakfast was just ok. Easy on and off the highway. Fine for a quick overnight.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

GRACE

Le gustó: Limpieza y servicio y personal
The front desk were professional and friendly. Also helpful regarding billing for early check out due to a personal medical issue.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Shirley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was fine!
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Matt

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bed was a little uncomfortable but overall stay was great!!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Carolyn

Viaje familiar
Le gustó: Servicios
It was convenient
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Chad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Kristen

Viaje familiar con niños
It was just okay. It was a very small hotel. The bathrooms in the room are so small. We got a room by the road and the cars were SO noisy. The breakfast area was small and out of everything by the time we got there. The construction made it a little inconvenient to get in & out of the pool. The front desk lady was not very nice on our last day and we felt very rushed by the maids the day of check out. Overall just okay& outdated. Wouldnt stay here again.
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Catherine

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

David

Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Marjorie

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
There was maintenance work being done. Wish we had known the condition of the property before booking. We paid too much for the room considering the condition. The breakfast was terrible.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Veronica

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

William

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Charles

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Jeff

Le gustó: Limpieza
Squeakers
Se hospedó 2 noches en diciembre de 2023

4/10 Malo

Heidi

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
I liked the location. The staff when we checked in. I did not like the old small tv that you had to get out of bed to change the channel. The old spring mattress, the toilet quit running water in the night and I had to fill a trash can with water to fill the tank to flush. There was a stange pungent smell (not coming from the toilet) that would occassionally fill the room. If I had paid $25 for the room, I would have been dissappointed. The sad part was it was my husbands retirement from the military. I wanted a decent hotel for his last night in Abilene. By the way, the reason i did not call the front desk was that it was late and I didnt want to have to bother him to swtch rooms.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

rosa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Richard

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Breakfast could be improved. Staff is great
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Carie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, easy, comfortable bed
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Rick

Le gustó: Condiciones de la propiedad
Very nice
Se hospedó 1 noche en octubre de 2023
Respuesta de Joleen K., el 28 oct. 2023
Dear Rick,Thank you for taking the time to share your experience with us. We appreciate you and look forward to having you stay with us the next time you visit Abilene.

8/10 Bueno

Martin

Se hospedó 1 noche en octubre de 2023
Respuesta de Joleen K., el 28 oct. 2023
Dear Martin, Thank you for taking the time to share your experience with us. We appreciate you and look forward to having you stay with us the next time you visit Abilene.

4/10 Malo

Rhonda

Viaje familiar
No le gustó: Servicios
Hotel did not appear as photos listed. Not a newer hotel. Room had an unpleasant odor.
Se hospedó 1 noche en octubre de 2023
Respuesta de Joleen K., el 28 oct. 2023
Dear Rhonda, I am sorry to see your stay with us was not as it should have been. I will share this feedback with our housekeeping team. I appreciate you taking the time to share this with us.

8/10 Bueno

Jenna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Joleen K., el 28 oct. 2023
Dear Jenna,Thank you for taking the time to share your experience with us. We appreciate you and look forward to having you stay with us the next time you visit Abilene.

10/10 Excelente

Artemio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent to outstanding!!
Every question I answered was true in heart, I was so pleased I pray that the same kind people are working there. I believe these people deserve a raise. I will continue to go to this hotel as they were helpful with every little or big issue we had . From microwaveing hot water to billing they were excellent to outstanding!!!! The cook for the breakfast was great!! I have NEVER been so pleased. God bless you all !!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Joleen K., el 28 oct. 2023
Dear Artemio, WOW what outstanding feedback. Thank you for taking the time to share your experience with us!! My apologies for the late response. I will share this feedback with our staff to celebrate. We look forward to seeing you the next time you visit Abilene.

10/10 Excelente

Loretta, Colleyville

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bed was comfortable, room was quiet, complimentary breakfast was quite good, staff was pleasant.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Joleen K., el 28 oct. 2023
Dear Loretta,Thank you for taking the time to share your experience with us. We appreciate you and look forward to having you stay with us the next time you visit Abilene.

10/10 Excelente

Amanda

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pet friendly, clean, good customer service
Se hospedó 1 noche en septiembre de 2023
Respuesta de Joleen K., el 28 oct. 2023
Dear Amanda,Thank you for taking the time to share your experience with us. We appreciate you and look forward to having you stay with us the next time you visit Abilene.

4/10 Malo

Art

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Check in was bad experience. I realize that we live in times of poor service in all areas and the challenges presented on hiring good help. Yet it doesn't take much effort to ask yourself if this was me checking in, etc. How would I want to be treated and do so accordingly for that customer. Too many employees this day are just looking for a pay check with no effort invested in earning that pay. Probably won't stay at this location again.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Coby

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I ended up having an extra guest and they were able to find another room that worked great. Definitely would consider staying here again.
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Masoud

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place overall but the rooms are a little dated. Great staff and location. Lots of restaurants and shopping around.
Se hospedó 1 noche en agosto de 2023
Respuesta de Joleen K., el 24 ago. 2023
Dear Masoud, Thank you for taking the time to send in your review. We appreciate you so much! We look forward to seeing you the next time you visit Abilene.

8/10 Bueno

Clayton

Le gustó: Limpieza y condiciones de la propiedad
Even though it is old, the room was nice, the A/C was noisy at first then settled to a nice hum. There was no shampoo in the shower dispenser. Service was good. Breakfast was good was well!
Se hospedó 1 noche en agosto de 2023
Respuesta de Joleen k., el 19 ago. 2023
On behalf of The Hampton Inn of Abilene, I would like to thank you for taking time out to complete our survey. I am very sorry for the lack of shampoo. I will address this with our housekeeping team.I do thank you for being willing to bring this to our attention. It is our guests, like you, that help our operation by indicating areas for improvement. This is not always an easy task and we appreciate you for doing it. We would like the opportunity to make a new impression on you in the future and hope you will give us another chance.

4/10 Malo

Cristina

Viaje en grupo
Disappointed
I was given a different room than requested. I was told an Incident occurred which I believe my room was given to the traveling baseball players. My friend and I had to share a bed that was uncomfortable. Sofa bed was also uncomfortable. The shower water was too hot and when adjusted it was too cold. The drain in the shower would fall down and not allow the water to clear out of the tub until the we finished showering. The omelet breakfast days was not good. The potatoes were undercooked. The bacon & biscuit breakfast day was really good. Waffles were good too. Although the regular batter was chunky while the chocolate batter was watery. The pool …well there was a chunk of hair floating in the pool. Unsure the last time it was as cleaned. one outlet in bedroom was not working. (Outlet next to bed)
Se hospedó 2 noches en julio de 2023
Respuesta de Joleen Kachurak, el 3 ago. 2023
Dear Cristina, Thank you for bringing this to our attention. With regards to your room, we had to change it due to a maintenance issue that could not wait. I will most certainly look into our breakfast department to see what happened. We make the waffle batter fresh daily. I am truly sorry that your experience was not as it should have been. Thank you for your time and feedback

6/10 Aceptable

Cliente verificado

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Customer service needs improvement
Front desk clerk was rude. Room needs dusted.
Se hospedó 1 noche en julio de 2023
Respuesta de Joleen Kachurak, el 3 ago. 2023
Dear guest, In order to help us look into this issue, we would need more information. If you can please contact hotel and I would be happy to speak with you.

6/10 Aceptable

Melisa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok stay
Se hospedó 1 noche en julio de 2023
Respuesta de Joleen k., el 19 ago. 2023
Dear Melisa, Thank you for taking the time to rate your stay with us. We do strive to impress our guests with our first-rate service. It is clear this was not the level of service that you received and for that, I am truly sorry.

2/10 Terrible

Lisa

Se hospedó 1 noche en junio de 2023
Respuesta de Joleen k., el 19 ago. 2023
Dear Lisa,On behalf of The Hampton Inn of Abilene, I would like to thank you for taking time out to complete our survey. I wanted to personally apologize that your stay was not what you have come to expect from a Hampton Inn. Please feel free to contact me regarding any issues you encountered while staying with us.

2/10 Terrible

Shurine

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overpriced service is horrible workers are rude and rooms too small and very out dated walls are so thin you can hear your neighbors especially the ones above you indoor pool is small and and cold and hot tub was tiled over. Worker actually said they are low on inventory and only aloud to check in so many guests a day
Se hospedó 1 noche en junio de 2023
Respuesta de Joleen K., el 28 jun. 2023
Dear Shurine, I am truly sorry to hear that your stay with us was not as it should have been. We did make the decision to cover our spa after COVID. Regarding temperature of pool, I will definitely look into that. I will speak with front desk staff about the inventory comment as this is not how we operate. Again please except my sincere apologies.

10/10 Excelente

Marellen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Joleen k. , el 28 jun. 2023
Dear Marellen, Thank you very much for your high rating! We love taking care of our guest and look forward to having you stay with us the next time you visit Abilene.

8/10 Bueno

Carolyn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Hampton Review
The cleanliness was good. The toilet began to leak water which required a little clean up.
Se hospedó 1 noche en junio de 2023
Respuesta de Hampton Inn Abilene, el 5 jun. 2023
Thank you for staying with us and providing your feedback. We are happy to see that we provided great cleanliness but we would like to apologize for the issue regarding your commode. We have passed this information to our maintenance team to address promptly. Thank you again and we hope you will choose to stay with us in the future!

10/10 Excelente

Katherine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Hampton Inn Abilene, el 5 jun. 2023
Thank you for staying with us and providing your review! We are glad you enjoyed your stay and we hope to see you again in the future!

8/10 Bueno

kenneth

Se hospedó 1 noche en mayo de 2023
Respuesta de Joleen K., el 28 jun. 2023
Dear Kenneth, Thank you for taking the time to rate your stay with us. We look forward to having you stay with us the next time you visit Abilene.

2/10 Terrible

eliana

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
Swimming pool had poop in it
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Kay

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Doni-Lee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Aubrey was very informative and helpful!
Se hospedó 2 noches en marzo de 2023
Respuesta de Hampton Inn Abilene, el 25 mar. 2023
Thank you for staying with us and providing your feedback. We are so glad to hear you enjoyed your stay and that our staff was able to assist you! Thank you again and we hope to see you again on your next visit to the area.

4/10 Malo

Michael

Se hospedó 1 noche en marzo de 2023
Respuesta de Hampton Inn Abilene, el 25 mar. 2023
Thank you for staying with us. We would like to apologize that your stay did not meet expectations, and we would love to hear how we can make improvements. We do hope you will give us another chance in the future.