Plot 294, Leventis Close, Central Business District, Abuja, Federal Capital Territory
Opiniones
9.0
Magnífico
Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 36 de 52 opiniones" "
10 - Excelente
36
Puntuación de 8, es decir, Bueno. Basada en 9 de 52 opiniones" "
8 - Bueno
9
Puntuación de 6, es decir, Aceptable. Basada en 5 de 52 opiniones" "
6 - Aceptable
5
Puntuación de 4, es decir, Malo. Basada en 0 de 52 opiniones" "
4 - Malo
0
Puntuación de 2, es decir, Terrible. Basada en 2 de 52 opiniones" "
2 - Terrible
2
9.6/10
Limpieza
8.6/10
Servicio y personal
9.4/10
Servicios
9.4/10
Condiciones de la propiedad
10/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Sayed, Palo Alto
26 mar. 2024
Sayed
Se hospedó 1 noche en marzo de 2024
10/10 Excelente
Olufemi
17 oct. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Lovely and comfortable place to stay
Olufemi
Se hospedó 2 noches en octubre de 2023
Respuesta de FSA, el 18 oct. 2023
Dear Mr. Adetokunbo,Thank you for taking the time to share your feedback with us. We are pleased to note that you had a pleasant stay and our team was able to meet your expectations.We look forward to your continued patronage.Warm regards,Deniz IsikciGeneral Manager
10/10 Excelente
Olufemi
10 oct. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
It’s a very quiet and safe environment to stay in
Olufemi
Se hospedó 7 noches en octubre de 2023
Respuesta de FSA, el 12 oct. 2023
Dear Mr. Olufemi,Thank you for taking the time to share your positive feedback with us.We look forward to your return on 15th October.Warm Regards,Deniz IsikciGeneral Manager
10/10 Excelente
Tim
11 jul. 2023
Tim
Se hospedó 2 noches en julio de 2023
2/10 Terrible
Abhedya
Viaje de negocios
2 feb. 2023
No le gustó: Limpieza y condiciones de la propiedad
Charged me more money than I booked the property for
Abhedya
Se hospedó 3 noches en enero de 2023
Respuesta de Fraser Suites Abuja, el 8 feb. 2023
Dear Mr. Abhedya, Thank you for taking the time to write feedback about your experience. We would like to know further about your experience during your stay which did not reflect our usual service standards.Please write to us on ao.fsabuja@frasershospitality.com and share further details to aid the management team review this incident.It would be our utmost pleasure to prove our commitment to excellence and regain your trust.Warm regards, Deniz Isikci General Manager
6/10 Aceptable
Katherine
28 dic. 2022
Katherine
8/10 Bueno
Akpos
Viaje en grupo
5 abr. 2022
Le gustó: Limpieza y comodidad de las habitaciones
Akpos
Se hospedó 1 noche en marzo de 2022
Respuesta de FSA, el 12 abr. 2022
Dear Mr. Akpos,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Team Fraser Suites Abuja
10/10 Excelente
Blanetta
Viaje en pareja
24 dic. 2021
Le gustó: Limpieza, servicios, condiciones de la propiedad
I really enjoy this hotel, it was clean, beautiful and modern. It was nice having a fridge & cooker in the room. Amenities were refreshed daily. I especially enjoyed the gym every morning with cold water, clean towels and new equipment.
Blanetta
Se hospedó 3 noches en diciembre de 2021
Respuesta de FSA, el 25 dic. 2021
Dear Ms Akpakip,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
Constant efforts are put in to train our team on the importance of personalized service – it is so encouraging to know that our team members are successfully delivering on this front.
We hope to recreate the same experience on your future visits and remain your preferred choice of hotel in the city.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Excelente
Mary
Viaje familiar
20 dic. 2021
Le gustó: Limpieza y comodidad de las habitaciones
Check in was fast and efficient.
Service was perfect .safety precautions was maintained. Food was okay.
Mary
Se hospedó 3 noches en diciembre de 2021
Respuesta de FSA, el 23 dic. 2021
Dear Ms Meregini,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Excelente
Victor
29 nov. 2021
Le gustó: Limpieza y comodidad de las habitaciones
Serenity
We enjoyed our stay and i would recommend Fraser Suites.
Victor
Se hospedó 3 noches en noviembre de 2021
Respuesta de FSA, el 29 nov. 2021
Dear Mr. Akeredolu,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
8/10 Bueno
Olatunde
16 jul. 2021
Le gustó: Limpieza y comodidad de las habitaciones
Olatunde
Se hospedó 2 noches en julio de 2021
Respuesta de FSA, el 17 jul. 2021
Dear Mr. Bakare,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Excelente
Chioma
Viaje familiar
31 may. 2021
Le gustó: Limpieza y comodidad de las habitaciones
Chioma
Se hospedó 2 noches en mayo de 2021
Respuesta de FSA, el 2 jun. 2021
Dear Ms Egbuniwe,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Excelente
Nnenna
Viaje familiar
17 may. 2021
Le gustó: Limpieza y comodidad de las habitaciones
Nnenna
Se hospedó 2 noches en mayo de 2021
Respuesta de FSA, el 17 may. 2021
Dear Ms Azubike,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
6/10 Aceptable
Cliente verificado
Viaje de negocios
15 abr. 2021
Le gustó: Limpieza, servicios, condiciones de la propiedad
A really nice nice property. However, the downside was the issue with credit card receipt machine at check-in. Thank goodness I had cash. Overall, my experience was pleasant.
Thanks
Cliente verificado
Se hospedó 1 noche en abril de 2021
Respuesta de FSA, el 22 abr. 2021
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Excelente
Cliente verificado
16 mar. 2021
Le gustó: Limpieza, servicios, condiciones de la propiedad
Cliente verificado
Se hospedó 3 noches en mayo de 2019
Respuesta de FSA, el 30 mar. 2021
Dear Guest,
Thank you for taking the time to rate us on Google.
We are happy to learn from your rating that you have a positive impression of our hotel.
We hope to welcome you back soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Hilary
27 feb. 2021
Le gustó: Limpieza y comodidad de las habitaciones
Best suites in Abuja
I got value for my money
Hilary
Se hospedó 3 noches en febrero de 2021
Respuesta de FSA, el 1 mar. 2021
Dear Ms Nwabuisi,
Thank you for taking the time to share your feedback with us.
I am delighted that we could contribute positively to your stay experience. Your compliments for our services have been received with genuine gratitude by the team at the hotel.
We constantly strive to provide our guests with a memorable service experience and I am happy that my team is able to exceed your expectations during your stays with us.
I take this opportunity to assure you of our best service at all times and look forward to welcoming you many more times.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Excelente
Cliente verificado
27 dic. 2020
Le gustó: Limpieza y condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en diciembre de 2020
Respuesta de FSA, el 29 dic. 2020
Dear Guest,
Thank you for sharing your feedback with us.
We are pleased to learn from your rating that you had a pleasant stay with us.
Warm regards,
Team Fraser Suites Abuja
10/10 Excelente
Kyari
Viaje familiar
1 dic. 2020
Le gustó: Limpieza y comodidad de las habitaciones
Kyari
Se hospedó 1 noche en noviembre de 2020
Respuesta de FSA, el 3 dic. 2020
Dear Mr. Bukar,
Thank you for taking the time to share your feedback.
We are pleased to learn that you had a comfortable stay with us during your recent visit.
We look forward to welcoming you back many more times.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Uduak, San Francisco, USA
Viaje en grupo, Viaje de negocios
31 oct. 2020
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excellent place, great ambience, the staff are top-notch professionals.
The only minor issue I had was with the breakfast menu - it didn't have a lot of options. Apart from that Fraser Suites is super amazing!
Uduak
Se hospedó 3 noches en octubre de 2020
Respuesta de FSA, el 6 nov. 2020
Dear Mr. Uduak,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel. We learn from every conversation with our guests and do not want to miss out on this opportunity to improve our service/product offerings. Your feedback on breakfast menu options has been duly noted and will be addressed appropriately.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Excelente
Kyari
Viaje de negocios
27 sept. 2020
Le gustó: Limpieza y comodidad de las habitaciones
safe and efficient place
It’s a nice, clean and well maintained property. Courteous and efficient staff
Professional disposition
Kyari
Se hospedó 1 noche en septiembre de 2020
Respuesta de FSA, el 2 oct. 2020
Dear Mr. Bukar,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
Constant efforts are put in to train our team on the importance of personalized service – it is so encouraging to know that our team members are successfully delivering on this front
We hope to recreate the same experience on your future visits and remain as your preferred choice of hotel in the city.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Excelente
Alvin
Viaje de negocios
20 sept. 2020
Le gustó: Limpieza y comodidad de las habitaciones
Alvin
Se hospedó 2 noches en septiembre de 2020
Respuesta de FSA, el 26 sept. 2020
Dear Mr. Ezeala,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Excelente
Tega
Viaje familiar
12 sept. 2020
Le gustó: Limpieza y comodidad de las habitaciones
Tega
Se hospedó 1 noche en septiembre de 2020
Respuesta de FSA, el 19 sept. 2020
Dear Mr. Akpolophi,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
Fraser Suites Abuja
10/10 Excelente
Samson
19 ago. 2020
Le gustó: Limpieza y comodidad de las habitaciones
Excellent
Excellent place to be
Samson
Se hospedó 1 noche en agosto de 2020
Respuesta de FSA, el 20 ago. 2020
Dear Mr. Baruwa,
Thank you for taking the time to share your feedback with us.
We are happy to learn from your rating that you have a positive impression of our hotel.
We hope to remain your preferred choice of hotel in the city.
Warm regards,
Deniz Isikci
General Manager
8/10 Bueno
BAMIDELE
Viaje de negocios
27 jul. 2020
Le gustó: Limpieza y comodidad de las habitaciones
Nice
BAMIDELE
Se hospedó 6 noches en julio de 2020
Respuesta de FSA, el 29 jul. 2020
Dear Ms Bamidele,
Thank you for taking the time to share your feeback.
We are happy to learn from your rating that you have a positive impression of our hotel.
We hope to remain your preferred choice of hotel in the city.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Vivian
24 jul. 2020
Le gustó: Limpieza y comodidad de las habitaciones
My stay was awesome
Vivian
Se hospedó 1 noche en julio de 2020
Respuesta de FSA, el 28 jul. 2020
Dear Ms Salako,
Thank you for sharing your feedback with us.
I am happy to know that you had a wonderful stay with us. A relaxed environment, friendly and attentive service combined with delectable food makes a great stay at a hotel and we are delighted on having been able to provide you with such an experience.
Wishing you and your family safety and good health and we hope we shall have the pleasure of welcoming you again very soon.
Warm regards,
Deniz Isikci
General Manager
8/10 Bueno
Cliente verificado
25 mar. 2020
Le gustó: Limpieza y comodidad de las habitaciones
nice
cool
Cliente verificado
Se hospedó 3 noches en marzo de 2020
Respuesta de FSA, el 27 mar. 2020
Dear Guest,
Thank you for choosing Fraser Suites Abuja for your recent stay and sharing your feedback with us.
We are pleased to hear that you had a comfortable stay with us and are glad that we were able to serve you well.
We look forward to welcoming you back soon.
Warm regards,
Team Fraser Suites Abuja
10/10 Excelente
Cliente verificado
Viaje de negocios
1 mar. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I guess the hotel is new so everything works well. Hope you keep up the standards.
Cliente verificado
Se hospedó 1 noche en febrero de 2020
Respuesta de FSA, el 7 mar. 2020
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Cliente verificado
Viaje de negocios
19 feb. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was responsive and service was excellent from all staff.
Cliente verificado
Se hospedó 2 noches en febrero de 2020
Respuesta de FSA, el 20 feb. 2020
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Team Fraser Suites Abuja
8/10 Bueno
Cliente verificado
20 ene. 2020
Le gustó: Limpieza y servicios
Cliente verificado
Se hospedó 1 noche en enero de 2020
Respuesta de FSA, el 23 ene. 2020
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Cliente verificado
Viaje familiar
12 ene. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent !
We could stay with 4 menmbers of family together. And everything excellent. We were enjoy, relax and refresh in here. Also my child wasn't feeling well before leaving but they were kind to us.I have highly recomend this hotel. We'll be back again.
Cliente verificado
Se hospedó 2 noches en diciembre de 2019
Respuesta de FSA, el 23 ene. 2020
Dear Guest,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
Constant efforts are put in to train our team on the importance of personalized service – it is so encouraging to know that our team members are successfully delivering on this front.
We hope to recreate the same experience on your future visits and remain as your preferred choice of hotel in the city.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Cliente verificado
Viaje de negocios
29 dic. 2019
Le gustó: Limpieza, servicios, condiciones de la propiedad
The ambience of the property. Excellent customer service, Good food. The room was really comfortable and had State-of-the-art amenities.
Cliente verificado
Se hospedó 1 noche en diciembre de 2019
Respuesta de FSA, el 30 dic. 2019
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Team Fraser Suites Abuja
8/10 Bueno
Shedrack
Viaje en grupo
24 dic. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My stay at Fraser suites was amazing
Shedrack
Se hospedó 3 noches en diciembre de 2019
Respuesta de FSA, el 30 dic. 2019
Dear Mr. Osagie,
Thank you for taking the time to share your feedback with us.
We are pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
We look forward to having you back with us again soon.
Warm regards,
Sanjeev Kumar
Team Fraser Suites Abuja
2/10 Terrible
Cliente verificado
17 dic. 2019
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
I love the fact that the place is neat and all, I booked my rooms online
Cliente verificado
Se hospedó 2 noches en diciembre de 2019
Respuesta de FSA, el 18 dic. 2019
Dear Guest,
Thank you for taking the time to share your feedback.
We are disappointed to hear that you have left with a negative impression of our hotel. However, we are unable to comprehend the reason since the review seems to be incomplete as it mentions only "I love the fact that the place is neat and all, I booked my rooms online".
We request you to share your contact details in order to better understand the shortcomings during your stay and address them effectively.
Warm regards,
Team Fraser Suites Abuja
10/10 Excelente
LOVE
Viaje familiar
10 nov. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Security is A Plus
Beautiful Hotel in Abuja. Great service and security is A plus. The food wasn't bad either. Highly recommended.
LOVE
Se hospedó 3 noches en octubre de 2019
Respuesta de FSA, el 11 nov. 2019
Dear Guest,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
I look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Rose
30 ago. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rose
Se hospedó 1 noche en julio de 2019
Respuesta de Deniz Isikci, el 30 ago. 2019
Dear Guest,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
I look forward to having you back with us again soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Cliente verificado
Viaje de negocios, Viaje en pareja
28 ago. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A wonderful experience! Definitely recommend! A true oasis in hectic Abuja.
Cliente verificado
Se hospedó 2 noches en agosto de 2019
Respuesta de Deniz Isikci, el 30 ago. 2019
Dear Mr Wilson,
Thank you for taking the time to share your feedback with us.
I am pleased to see that you had a pleasant stay and found our product, facilities and service standards to be consistent enough to merit continued visits to our hotel.
Constant efforts are put in to train our team on the importance of personalized service – it is so encouraging to know that our team members are successfully delivering on this front.
My team and I look forward to welcoming you back to this oasis soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Cliente verificado
30 jul. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fairly new facility and thus far well maintained. The guestroom product meets global standards and the hotel itself is worldclass. Staff are very helpful but proper training is a missed opportunity. Check in process is uneccessarily long. F & B is very good each meal is a buffet unless you ask for a la carte. Good security. 3 brief blackouts but power is consistent. I highly recommend and will continue to stay there providing current standards are maintained.
Cliente verificado
Se hospedó 3 noches en julio de 2019
Respuesta de Deniz Isikci, el 9 ago. 2019
Dear Guest,
Thank you for sharing your review.
I have noted your constructive feedback and have shared it with the related leadership teams. You may rest assured that we are committed towards providing our guests with a memorable experience during their stay with us.
Please accept my humble apology for the inconvenience caused due to the blackouts. I am certain that our team will do everything to provide you with an enhanced experience on your next visit.
Warm regards,
Deniz Isikci
General Manager
8/10 Bueno
Cliente verificado
Viaje en grupo, Viaje de negocios
2 jul. 2019
Le gustó: Servicio y personal y servicios
The room was comfortable and cozy. I initially did like the air when i stepped in but quickly got used to it.
Cliente verificado
Se hospedó 1 noche en junio de 2019
Respuesta de Deniz, el 2 jul. 2019
Dear Guest,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you have a positive impression of our hotel.
We look forward to welcoming you many more times.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Bola
4 jun. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel. the best in Abuja.
It was amazing...
Bola
Se hospedó 2 noches en mayo de 2019
Respuesta de Deniz, el 5 jun. 2019
Dear Bola,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you had a pleasant experience during your visit.
We look forward to welcoming you back soon.
Warm regards,
Deniz Isikci
General Manager
6/10 Aceptable
Cliente verificado
Viaje de negocios
23 mar. 2019
Le gustó: Limpieza y condiciones de la propiedad
Super safe. That’s probably the most important thing about this hotel. I think it’s too expensive though for what they offer: $225 wo breakfast. Also the isolation is poor where you can hear what’s going outside your door at all times. And there was also a stuffy smell to my room.
Cliente verificado
Se hospedó 1 noche en marzo de 2019
Respuesta de Deniz Isikci, el 26 mar. 2019
Dear Guest,
Thank you for sharing your feedback with us.
While I am happy to note your compliments regarding the safety & security at the hotel I deeply regret that we were unable to deliver a completely satisfactory experience during your recent stay.
Your feedback regarding soundproofing and the odour in the room have been duly noted and I have taken it up with the concerned leadership teams.
I sincerely hope that you will provide us with an opportunity to provide you with an enhanced experience should your travels bring you to Abuja again.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Cliente verificado
12 feb. 2019
Le gustó: Limpieza, servicios, condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en enero de 2019
Respuesta de Deniz, el 4 abr. 2019
Dear Guest,
Thank you for taking the time to leave your feedback.
We are pleased to learn from your rating that we were able to serve you well.
We hope to remain as your preferred hotel in the city.
Warm regards,
Deniz Isikci
General Manager
6/10 Aceptable
Cliente verificado
6 feb. 2019
Le gustó: Limpieza y condiciones de la propiedad
A morden hotel
I was at Fraser Suites on a business trip for 4 nights. The hotel is Morden and clean except for little noticeable mould around the shower edges. My only main complain was that I had cold showers for the first two mornings. I called the reception on the 2nd morning and waited for the assistance that she said was coming, which never came. I was late for work that morning and had to take a cold shower. It only got resolved when I went to speak with the reception in the evening. My room was also opposite the lift and people coming off the lift late at night disturbed my sleep.
Cliente verificado
Se hospedó 4 noches en enero de 2019
Respuesta de Deniz, el 15 feb. 2019
Dear Guest,
Thank you for sharing the feedback of your recent stay with us.
While I am pleased to note your compliments on our rooms, I apologize that we were unable to live up to your expectations with your dining experience and hot water supply on this last stay. I am truly sorry for all the inconveniences you faced. I assure you that all your points of observation and concern have been personally addressed by me with the related leadership teams. Most of them concern very basic standards and services that one would expect from a hotel such as ours, and which have always been our strength. Your feedback has provided ample and specific inputs for us to work upon and improve.
Once again, please accept my sincere apologies for the inconsistencies you experienced in our hospitality on this recent stay. I call upon your understanding and generosity of spirit to give us another chance to prove that your last experience is really not the norm at our hotel. I am confident that if and when you do choose to visit us again, your experience will be vastly improved.
We look forward to welcoming you back.
Warm regards,
Deniz Isikci
General Manager
8/10 Bueno
Ovie
2 ene. 2019
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Ovie
Se hospedó 1 noche en diciembre de 2018
Respuesta de Deniz, el 15 feb. 2019
Dear Mr. Joshua,
Thank you for taking the time to rate us on Hotels.com
We are pleased to learn from your rating that we were able to serve you well.
We look forward to welcoming you back soon.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Cliente verificado
28 dic. 2018
It was clean and nice. The employees were very helpful and the hotel room we very modern.
Cliente verificado
Se hospedó 1 noche en diciembre de 2018
Respuesta de Deniz, el 2 ene. 2019
Dear Guest,
Thank you for sharing your feedback with us.
Thank you so much for your positive comments regarding our rooms, cleanliness and most importantly, our staff.
The Fraser experience is all about people working together to create beautiful memories for all our guests, and I am delighted to note that we were able to serve you well.
We look forward to welcoming you many more times.
The entire team at The Oberoi joins me in wishing you a joyous and fulfilling 2019.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Cliente verificado
1 oct. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutely fabulous hotel! Impeccable service and very comfortable rooms. Definately staying here again.
Cliente verificado
Se hospedó 2 noches en septiembre de 2018
Respuesta de Deniz, el 5 oct. 2018
Dear Guest,
Thank you for choosing to stay at Fraser Suites Abuja and for taking the time to share your review.
Your generous appreciation of all aspects of our hotel is very encouraging. I have personally shared your feedback about the excellent service you received with the entire team and they are thrilled to receive your compliments.
The team and I are grateful for the opportunity to have been of service to you and will look forward to welcoming you back many more times.
Warm regards,
Deniz Isikci
10/10 Excelente
Cliente verificado
28 sept. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 2 noches en septiembre de 2018
Respuesta de Deniz, el 5 oct. 2018
Dear Guest,
Thank you for choosing to stay at Fraser Suites Abuja and for taking the time to share your review.
Your generous appreciation of all aspects of our hotel is very encouraging. I have personally shared your feedback about the excellent service you received with the entire team and they are thrilled to receive your compliments.
The team and I are grateful for the opportunity to have been of service to you and will look forward to welcoming you back many more times.
Warm regards,
Deniz Isikci
10/10 Excelente
Susan
17 sept. 2018
Great Hotel
The staff was outstanding
Susan
Se hospedó 1 noche en septiembre de 2018
Respuesta de Deniz, el 19 sept. 2018
Dear Ms Williamson,
Thank you so much for choosing to stay with us at Fraser Suites Abuja and sharing your feedback.
Our team and their service orientation towards creating guest delight are our greatest strengths and I am extremely happy to see that they have been acknowledged by you.
My team and I hope to have you back with us soon to enjoy our hospitality once again.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Milu, Orlando
13 sept. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It is clean and cosy. This was my third stay at the hotel
Milu
Se hospedó 5 noches en septiembre de 2018
Respuesta de Deniz, el 14 sept. 2018
Dear Dr. Muyanga,
Thank you for taking time to share your review and for your continued patronage.
Our endeavour remains to always deliver delightful and personalized service to all our guests. I am so happy to note that we were able to do so for you. I will certainly share your kind words of appreciation to the entire team. Such feedback is always a source of encouragement for us.
We look forward to your continued visits.
Warm regards,
Deniz Isikci
General Manager
10/10 Excelente
Byron
11 jun. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This was by far the best hotel I've stayed in the city of Abuja. Restaurant was great, Room was excellent. Service was excellent.
Byron
Se hospedó 3 noches en junio de 2018
Respuesta de Fraser Suites Abuja, el 12 jun. 2018
Dear Mr. Bullock,
Thank you for choosing to stay at Fraser Suites during your business trip to Abuja and for taking the time to share your feedback.
We greatly appreciate knowing we could contribute positively to your hotel experience. Your compliments for our hotel staff have been accepted with genuine delight and gratitude by the team at the hotel.
Thank you once again for giving us an opportunity to showcase our hospitality and we look forward to the pleasure of welcoming you back soon.
Warm regards,
Deniz Isikci
General Manager
6/10 Aceptable
Cliente verificado
29 may. 2018
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Lovely hotel, but it is a non-alcohol establishmen
The hotel was lovely, the room was very good and well furbished. We were disappointed to arrive and find that it was a no alcohol establishment. I could not find this listed anywhere on hotels.com website. There is a store nearby, but it is closed on Sundays.
Cliente verificado
Se hospedó 1 noche en mayo de 2018
Respuesta de Fraser Suites Abuja, el 12 jun. 2018
Dear Mr. Peterman,
Thank you for choosing to stay at Fraser Suites during your business trip to Abuja and for taking the time to share your feedback.
We greatly appreciate knowing we could contribute positively to your hotel experience. Your compliments for our hotel staff have been accepted with genuine delight and gratitude by the team at the hotel.
I acknowledge your comment on our no alcohol policy and apologize for the inconvenience caused to you due to the lack of information on Hotels.com website.
Thank you once again for giving us an opportunity to showcase our hospitality and we look forward to the pleasure of welcoming you back soon.
Warm regards,
Deniz Isikci
General Manager