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Opiniones de Mercure Blackburn Dunkenhalgh Hotel & Spa

4 out of 5
Mercure Blackburn Dunkenhalgh Hotel & Spa
Blackburn Road, Clayton le Moors, Accrington, England

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 85 de 231 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 82 de 231 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 38 de 231 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 231 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 231 opiniones" "

8.2/10

Limpieza

8.0/10

Servicio y personal

7.8/10

Servicios

7.6/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Emmanuel, Guatemala

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cómoda pero algo antigua
Se hospedó 1 noche en marzo de 2024
Respuesta de Mercure Dunkenhalgh Hotel, el 23 abr. 2024
Thank you for taking the time to review your stay with us. We hope to see you again soon. Kind regards Fergus McDonald General Manager

10/10 Excelente

Adrian, Southampton

Viaje familiar
Huge bedroom, with two of the largest and most comfortable king sized beds I’d ever experienced. 55” TV in room. Had to hunt for the HD channels, but they’re there. Breakfast, was self-service buffet over the weekend and waitress served during weekdays. Every member of staff we encountered, were very pleasant and helpful. Jess, the part-time receptionist. Lenny, in the restaurant. Alison, the cleaner, who ran 50 yards to hand my brother the wallet he’d dropped. Didn’t use the pool or spa facilities, due to pressure on our time. Overall, would most definitely stay here again in the future.
Se hospedó 3 noches en abril de 2024
Respuesta de Mercure Dunkenhalgh Hotel, el 23 abr. 2024
Thank you for taking the time to review your stay with us. We're glad to hear you enjoyed your stay with us and we hope to see you again soon. Kind regards Fergus McDonald General Manager

6/10 Aceptable

Ste

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
unfortunately, the shower pressure was shocking when you put it onto warm, i was upgraded which was massively appreciated but that was a complete let down shower wise, would of been nice for some biscuits to come with the hot drinks bit, didn't get chance to use the spa unfortunately, Big let down with not being able to get food before 6pm, i was leaving for a woork commitment, not that i was expecting a full menu but having quick bar meals available would of been massively appreciated for future, perhaps a small menu fpr inbetween meal times
Se hospedó 1 noche en marzo de 2024
Respuesta de Mercure Dunkenhalgh Hotel, el 23 abr. 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. Firstly, I would like to apologise that we did not meet your expectations during your stay. I will be sharing this feedback with the team as to improve our service and product. Thank you again for your feedback and I do hope to welcome you back in the near future. Kind regards Fergus McDonald General Manage

8/10 Bueno

Diane

Viaje en grupo
The spa day was well organised and staff where lovely Food was good too
Se hospedó 1 noche en febrero de 2024
Respuesta de Mercure Dunkenhalgh Hotel, el 5 mar. 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team and we hope to welcome you back soon. Kind regards Fergus McDonald General Manager

8/10 Bueno

John

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice pleasant place and staff. Some noise late night from other guests with door slamming.
Se hospedó 3 noches en febrero de 2024
Respuesta de Mercure Dunkenhalgh Hotel, el 5 mar. 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

8/10 Bueno

David

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Mercure Dunkenhalgh Hotel, el 5 mar. 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team . Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

4/10 Malo

Tim

Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Dunkenhalgh Hotel, el 7 mar. 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. If you wish to share your feedback with the team as to improve our service please contact us directly. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

10/10 Excelente

Louise

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent staff, room and facilities.
Se hospedó 1 noche en enero de 2024
Respuesta de Mercure Dunkenhalgh Hotel, el 5 mar. 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team.Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

8/10 Bueno

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place.
The hotel is very nice. The rooms are clean and comfortable. The gym and pool is very good and the other facilities. The staff were friendly and welcoming.
Se hospedó 4 noches en enero de 2024
Respuesta de Mercure Dunkenhalgh Hotel, el 5 mar. 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team we hope to welcome you back soon. Kind regards Fergus McDonald General Manager

6/10 Aceptable

Sheraz

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Customer service was not the level expected!
Room was good size and very clean. Welcome desk was friendly but later overall service went downhill. I complained about toilet door not locking, it was never fixed and in the entire stay I was someone will come to fix it. On the last days when I complained, reception was unapologetic and said fine. Also women at Spa reception was extremely unpleasant and not welcoming at all. If we asked any question, felt like she was telling us off. We could clear see she didn’t wanted us there. So we only visit spa and pool one day. Breakfast staff was very welcoming, but spa reception (just that women) attitude was very disappointing. Cleaning service team was very pleasant and friendly.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Mercure Dunkenhalgh Hotel, el 5 mar. 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

10/10 Excelente

steven

Se hospedó 2 noches en enero de 2024
Respuesta de Mercure Dunkenhalgh Hotel, el 7 mar. 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

10/10 Excelente

Joanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Kate

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Sarah

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ben

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Miss R

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Miss R

Le gustó: Limpieza, servicio y personal, servicios
Easy access to the motorway for onward travel. Friendly staff around the site. The pool area was clean and well maintained
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Donya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Gemma

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Dawn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fanastic hotel!
We loved our stay, we had a family room which was massive! Rare to find accommodation that has proper beds for the kids - two Queens was amazing! Our two shared a bed but we noticed the sofa was also a pull out, if they didn’t want to share. Very clean, everything in the room we needed, hair dryer, tea and coffee etc. Breakfast was fab, fresh fruit, pastries, cooked breakfast buffet, cereal, toast and a choice of juices, tea and coffee machine. Pool was fantastic and bigger than we expected, again very clean. Staff were all very friendly and helpful, couldn’t fault anything. Highly recommend!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Fergus McDonald | General Manager, el 9 nov. 2023
Thank you for your review after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Dawn

Se hospedó 1 noche en octubre de 2023
Respuesta de Fergus McDonald | General Manager , el 4 nov. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Bueno

Kirsty

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Jonathan

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Fergus McDonald | General Manager, el 26 oct. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Bueno

kelley

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Fergus McDonald | General Manager, el 26 oct. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Bueno

Angela

Se hospedó 1 noche en octubre de 2023
Respuesta de Fergus McDonald | General Manager , el 4 nov. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

6/10 Aceptable

Peter

Le gustó: Comodidad de las habitaciones
Average experience
Hotel was OK - nothing special. Stayed in one of the courtyard rooms. Corridors smell a bit damp and some windows in room didn't fit properly and were stuffed with paper to keep out the cold air. Unfortunately it doesn't keep out the noise from the operational area of the hotel and when there was a music event on. Tried restaurant for dinner once - like many places seemed to be suffering from too few trained staff. Food disappointing. All things considered an average hotel and not up to other Mercure hotels I have stayed in
Se hospedó 4 noches en octubre de 2023
Respuesta de Fergus McDonald | General Manager, el 26 oct. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Bueno

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Fergus McDonald | General Manager, el 26 oct. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Bueno

Aaron

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Fergus McDonald | General Manager, el 5 oct. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excelente

Peter

Se hospedó 2 noches en septiembre de 2023
Respuesta de Fergus McDonald | General Manager, el 5 oct. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

6/10 Aceptable

Martin

Se hospedó 1 noche en septiembre de 2023
Respuesta de Fergus McDonald | General Manager, el 5 oct. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Bueno

Harshanaa

Se hospedó 1 noche en septiembre de 2023
Respuesta de Fergus McDonald | General Manager, el 5 oct. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excelente

KAMIL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exclusive day off with partner spa pool sauna good food and drink. What alse you want.
Se hospedó 1 noche en agosto de 2023
Respuesta de Fergus McDonald | General Manager, el 5 oct. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

6/10 Aceptable

Bill

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Hotel looks first rate, but my colleague reported a broken shower within 1/2 hour of arrival at 16:30, this still wasn't fixed by the morning, and they did not offer to move him room, or apply a discount!, luckily his room was close to mine so he used my room facilities, not what you would expect. Also if you end up in a courtyard room expect to be awoken at around 05:30 by the staff taking in deliveries, and moving items out on metal trolleys over cobbled walkways. extremely noisy, and annoying.
Se hospedó 1 noche en agosto de 2023
Respuesta de Fergus McDonald | General Manager, el 5 oct. 2023
Thank you for taking time to provide us with feedback on your recent experience at the Mercure Dunkenhalgh. Please accept my sincerest apology for your experience. Please be assured that this experience does not represent our usually high standards of service and cleanliness. I have shared this feedback with the team and taken the necessary corrective action to ensure no similar recurrence in the future. It is my hope that you will return to stay with us again when visiting the area.

10/10 Excelente

Kirsty

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good quality building that was well maintained. Staff were friendly and helpful.
Se hospedó 1 noche en agosto de 2023
Respuesta de Fergus McDonald | General Manager, el 5 oct. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excelente

Christopher

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en agosto de 2023
Respuesta de Mercure Dunkenhalgh Hotel, el 29 ago. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023
Respuesta de Mercure Dunkenhalgh Hotel, el 29 ago. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

8/10 Bueno

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stayed to attend a wedding nearby so was only there for the night
Se hospedó 1 noche en agosto de 2023
Respuesta de Mercure Dunkenhalgh Hotel, el 29 ago. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

8/10 Bueno

Ismail

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Mercure Dunkenhalgh Hotel, el 29 ago. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excelente

Paul

Se hospedó 1 noche en agosto de 2023
Respuesta de Mercure Dunkenhalgh Hotel, el 29 ago. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excelente

Stephen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Betty
Amazing 👏
Se hospedó 2 noches en agosto de 2023
Respuesta de Mercure Dunkenhalgh Hotel, el 29 ago. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excelente

Haroon

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect!
Se hospedó 1 noche en agosto de 2023
Respuesta de Mercure Dunkenhalgh Hotel, el 29 ago. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

8/10 Bueno

Sara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Big hotel nice clean big room - no phone in room couldn't order room service therefore slight let down. Breakfast very good though.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mercure Dunkenhalgh Hotel, el 29 ago. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We will look into your feedback in regards to no phone being in your room. We look forward to welcoming you back for any future visits.

10/10 Excelente

Mariyam

Se hospedó 2 noches en agosto de 2023
Respuesta de Mercure Dunkenhalgh Hotel, el 29 ago. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excelente

Gail

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every member of staff was efficient and helpful. I would definitely revisit .
Se hospedó 2 noches en agosto de 2023
Respuesta de Mercure Dunkenhalgh Hotel, el 29 ago. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely overnight stay
Se hospedó 1 noche en julio de 2023
Respuesta de Fergus Macdonald, el 2 ago. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

4/10 Malo

Doug

Viaje de negocios
No le gustó: Limpieza
Stayed in room 72 at the top of one of the towers, it was warm up there, and 10 mins later someone barged in and was checking if the room had been made up, it seemed to be so I sent her on her way, later I found a used towel that they did replaced, so I was not convinced it had been done thoroughly! , I paid on arrival including breakfast. next morning I went to breakfast and I was not showing on their list, but still managed to get it, indicating their processes are not the best. Next day I woke around 3am as it was warmish and decided to get up a leave to miss the traffic getting back to London, I left around 4am and notcied on reception there was a phone to call the night person, I did, and got a blunt 'sleepy' answer saying just leave your card there, despite the card having no reference to any room!, so I grabbed a piece of paper and pen from the counter and left my card and note given my room number, the chap that answered did not seem to care about my request for a receipt for my stay and said again 'sleepy' they will send an email with my receipt, and also as I left before breakfast, I did not have it for which I paid for on arrival, wonder if they will return this fee ! ummm
Se hospedó 2 noches en julio de 2023
Respuesta de Fergus Macdonald, el 2 ago. 2023
Thank you for taking time to provide us with feedback on your recent experience at the Mercure Dunkenhalgh. Please accept my sincerest apology for your experience. Please be assured that this experience does not represent our usually high standards of service and cleanliness. I have shared this feedback with the team and taken the necessary corrective action to ensure no similar recurrence in the future. It is my hope that you will return to stay with us again when visiting the area.

4/10 Malo

Neville

Se hospedó 1 noche en julio de 2023
Respuesta de Fergus Macdonald, el 2 ago. 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate you taking the time to rate your stay. We are sorry you were not able to give us more detailed feedback to help us improve our offer or services. We hope to welcome you back in the near future.

10/10 Excelente

Jake

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great weekend away
Great stay! Weekend away with my wife staff are hugely helpful and can't do enough. We went to the spa and had treatments again everything was perfect. Only thing to be mindful of is its obviously a lovely old building so our room always quite warm but a fan was provided so wasn't an issue.
Se hospedó 2 noches en julio de 2023
Respuesta de Fergus Macdonald, el 2 ago. 2023
Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback. We are delighted that you enjoyed your stay with us and hope that you will stay with us again on your next visit to Mercure Dunkenhalgh.

10/10 Excelente

Rupen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It's all about Shannon 😍
Shannon was unreal! One of the best hotel staff ive ever met!
Se hospedó 1 noche en julio de 2023
Respuesta de Fergus Macdonald, el 2 ago. 2023
Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly your lovely comment about Shannon. I know she will be thrilled to see they have a personal name mention for delivering great service during your visit to the hotel. We are delighted that you enjoyed your stay with us and hope that you will stay with us again on your future visits to the area.