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Opiniones de Albany Holiday Park

2 out of 5
Albany Holiday Park
550 Albany Highway, McKail, WA

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 10 de 52 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 16 de 52 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 17 de 52 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 52 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 52 opiniones" "

6.8/10

Limpieza

7.8/10

Servicio y personal

6.4/10

Servicios

6.6/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Chama-Kwan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to go unwind and relax. Lovely family atmosphere. The cabins are cosy with plenty of sleeping space. Bbq area and playground for the kids in a safe secure environment. Highly recommend this place for a family holiday.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 30 oct. 2023
Hi Chama-Kwan, we are so glad you enjoyed your stay with us. We hope to see you again in the future. Thankyou Park Management

2/10 Terrible

Michelle

Viaje familiar con niños
No le gustó: Limpieza y servicio y personal
Unfortunately I will never ever stay here again! It was smelly and dirty. Kettle was gross and went to Kmart to buy a new kettle and cups, as the ones there were disgusting. Gas was not checked, so we had no gas and therefore had no hot water. Towels, curtains and bedding were also dirty and smelly. Thank goodness we brought our own bedding with us. Advertised wifi, but no wifi available. There were cobwebs everywhere, floors were dirty. Only one toilet roll supplied, missing bathroom basin plug.BBQ’s were disgusting and I refused to cook on it, as it would be a health hazard. I wouldn’t even stay here as a last resort. Extremely disappointed!
Se hospedó 5 noches en junio de 2023
Respuesta de manager, el 6 jul. 2023
Im sorry about your bad experience, new managers have recently taking over the park and we have placed the parks condition as our top priority, these issues must have occurred before our arrival as im unaware of any cabins out of gas.

4/10 Malo

Chris

Le gustó: Servicio y personal
Needs a freshen up. Old odour. very small. like something from the "70's
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Syd

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Penny

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Simple yet homely accomodation
Se hospedó 1 noche en julio de 2022
Respuesta de Cheryl, el 21 ago. 2022
Thank You Penny

2/10 Terrible

Claire

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Will never come back to this place
Se hospedó 2 noches en febrero de 2022
Respuesta de ., el 24 mar. 2022
Thank You for your Review.

6/10 Aceptable

Dineshu

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2021

6/10 Aceptable

Aries

No le gustó: Limpieza
Se hospedó 3 noches en octubre de 2021
Respuesta de ., el 24 mar. 2022
Thank You for your review.

6/10 Aceptable

Dianne

Se hospedó 3 noches en septiembre de 2021
Respuesta de Jess, el 24 mar. 2022
Thank you for your review.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
There is an acute ant problem in the chalets within this property, there wasn’t any plug supplied for the bathroom basin & the TV was continually pixelated & was unwatchable.
Se hospedó 3 noches en marzo de 2021
Respuesta de Jess, el 24 mar. 2022
Thank you for your review. We have resolved the issue with the ants. We are now under new management

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
Staff were friendly and helpful. Cabin was filthy, run down and horrible.
Se hospedó 1 noche en marzo de 2021
Respuesta de Jess, el 24 mar. 2022
Thank you for your Review. We are now under new management.

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
We paid $100 more than the other families who booked the same accomodation via Agoda website. Boo for wotif! We arrived at 4pm and room wasn’t even ready. We had to wait 3 more hours for the room! By the time we checked in, it was 7pm. No compensation whatsoever given. There 6 families altogether who stayed at the accomodation. 2 families got a newer cabin which was decent enough. The other 4 families including us got the older cabins. Old flooring, old furniture, old ceiling and the shower was horrible too. There was almost no hot water. It only pump 4 times and it lasted 2 minutes everytime the hot water was pumped. The entire place badly needs an upgrade. We wouldn’t recommend it at all. Also, use Agoda for booking not Wotif!
Se hospedó 4 noches en enero de 2021
Respuesta de Jess, el 24 mar. 2022
Very sorry to hear you stay with us wasn't great. We are now under new management.

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
After driving for 5 hours when we got to out accomodation noticed dust was every where and floor was covered in sand, my partner had to sweep the whole place first, fridge was turned off when we open the door it stank the while place and the Small cart of milk was off, the lighter for the cooking gas was not working luckily we has a match box with ours, the toilet roll holder was broken, unit lost its power three times While were were staying and the list goes on over all we very very disappointed with our stay.
Se hospedó 5 noches en diciembre de 2020
Respuesta de ., el 24 mar. 2022
Thank you for your review, we are very sorry your stay with us wasn't great. We are now under new management.

4/10 Malo

Cliente verificado

No le gustó: Limpieza
Room was unclean and smelt very bad bathroom floor was stained shower had mould and very bad smell.
Se hospedó 1 noche en febrero de 2020
Respuesta de Albany Holiday Park, el 19 feb. 2020
Thank you for your feedback. We are keen to look into this situation (no one should be staying in a dirty room) but unfortunately as you have reviewed anonymously we can't look up your booking. If you like, you can head to our website and leave your name (and cabin number if you can remember it). Were you able to see any staff member about this problem? If you choose to stay at any Acclaim Holiday Park again, feel free to head to the office and ask for assistance on any issue - our staff will do their best to fix it. Safe travels.

8/10 Bueno

Erika

Le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2019
Respuesta de Graeme, el 15 may. 2019
Thankyou for your review

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en abril de 2019
Respuesta de Manager, el 22 may. 2019
Thankyou for you feedback

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Manager helpful. Some furnishings tired no room on both sides of double bed to get in and out. Difficult for us oldies
Se hospedó 3 noches en abril de 2019
Respuesta de Manager, el 22 may. 2019
Thankyou for your feedback greatly appreciated

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal y servicios
It was adequate for our needs the unit looked tired . No hand towel supplied.
Se hospedó 2 noches en febrero de 2019
Respuesta de Management, el 12 jun. 2019
Dear Guest, thank you for staying with us. Sorry to hear about the hand towels, your comments have been passed onto housekeeping. We look forward to seeing you again next time you're in town.

8/10 Bueno

Colleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Budget Friendly- Cabin style- No frills-Comfortabl
3 couples in 3 small cabins was just right. We had roomenough in the kitchen for the 6 of us to play cards.
Se hospedó 1 noche en febrero de 2019
Respuesta de Management, el 12 jun. 2019
Dear Colleen, thank you for staying with us and for taking the time to leave feedback. Our cabins having everything in them to be self-contained. Glad you enjoyed your stay. We hope to see you again soon!

6/10 Aceptable

Cliente verificado

No le gustó: Servicios
Se hospedó 2 noches en enero de 2019
Respuesta de Management, el 12 jun. 2019
Thank you for your feedback.

6/10 Aceptable

Cliente verificado

No le gustó: Servicios
Se hospedó 2 noches en enero de 2019
Respuesta de Management, el 12 jun. 2019
Thank you for your feedback.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
,.nice and quiet , good location very easy access. rooms very small for the price. bunk beds to small for teenages
Se hospedó 7 noches en diciembre de 2018
Respuesta de Carol - Manager, el 10 ene. 2019
Thank you so much for your feedback. I must admit in some of our cabins the bunk beds are for children and not teenagers or adults. We love our beautiful and quiet location and we are so glad you enjoyed it also.

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Stay for 1 week in one of the Chalets ( Dec 26th - Jan 1st). The Chalet has a very nice space, queen main bedroom and one small bedroom with two bunkers. Very nice place to stay with the family, all good maintenance, accessible to the Albany town and attractions and very handy petrol station and shop across the road.
Se hospedó 6 noches en diciembre de 2018
Respuesta de Carol - Manager, el 10 ene. 2019
Having a baker across the road who makes delicious pies is also a bonus although a bit of a temptation too! So glad you enjoyed your stay and we hope to see you again if you should come down our way.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic spot very helpful and friendly staff ! Told us all the best places to go and see.
Se hospedó 3 noches en septiembre de 2018
Respuesta de Carol - Manager, el 4 oct. 2018
Thanks for your feedback. When you love a place like we love Albany it makes the job really easy.

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza y comodidad de las habitaciones
Nice setting, how ever the chalet was very dusty especially in the kids bunk room and the kitchen was grimy around the sink. The chalet was very worn and needed a bit of an update and a good wipe down and clean out but the staff were lovely and helpful.
Se hospedó 2 noches en junio de 2018
Respuesta de Carol - Manager, el 12 jun. 2018
Thank you so much for letting us know your concerns. We are so sorry about the dust in your chalet. We had our hands full with a wind and dust storm just prior to the long weekend. No excuse though! We would love the opportunity to see you again in the future.

10/10 Excelente

colleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
quiet stay
Very clean and nothing overlooked for a very comfortable stay for a short period of time would recommend to friends and would stay again
Cozy
Respuesta de Carol - Manager, el 2 may. 2017
Thank you so much for your kind review Colleen. We're so glad you enjoyed your stay with us and hope that you will come and visit us again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de General Manager, el 15 nov. 2016
Thank you so much for letting us know via a 5 out of 5 that you enjoyed your stay here with us in Albany. Hopefully you'll join us again if you venture back this way

8/10 Bueno

john, Rockhampton Queensland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Was in a good place as far as we were concerned.
Was good a good place with a happy manager. Met our needs a comfortale bed and room for our gear.
Respuesta de Carol - Manager, el 6 nov. 2016
Thank you for taking the time to let us know about your stay here. We are so centrally located and we do love being in Albany so we are happy to share that with our guests.

6/10 Aceptable

Pete B, Geraldton, WA.

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Pleasant Holiday Location
Had an enjoyable long weekend stay. Studio chalet was typically compact & cosy. Decor etc is old & in poor condition & mould was clearly evident in the bathroom. But, the shower was hot & strong and the bed was very, very comfortable. Very quiet & beautifully scenic location. The reception staff were friendly, helpful and efficient. Enjoyed my stay but for the price, the chalet needs an update.
Respuesta de Carol - Manager, el 20 sept. 2016
Hi Pete, Thanks for taking the time to let us hear about your stay with us. We have recently taken the time to go through and address the issues with the mould in a couple of our cabins and we now have this under control. We do have a very quiet location and our yard staff work hard to maintain our lawns and gardens. We hope that you would come and stay with us again if you in Albany.

10/10 Excelente

Shakti, Australia - WA - Perth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

8/10 Bueno

Marcia, Australia - WA - Regional WA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Facilities: Good, well equiped; Value: Could be better; Service: Professional, Respectful, Courteous; Cleanliness: Pleasant;

6/10 Aceptable

Amanda, Australia - WA - Perth

Le gustó: Servicio y personal
No le gustó: Limpieza
Unpacked, realized it was hot, dirty and small packed up and left. Didn't stay the night but lost our money. Extremely dissapointing.

6/10 Aceptable

Trang, Australia - WA - Perth

No le gustó: Servicio y personal
Facilities: Basic, Unpretentious, Modest; Service: Inferior, Bad, Awful, Cheated moneyinefficient; Called twice for them to confirm extra guest, they did not.

8/10 Bueno

Julie, Australia - WA - Regional WA

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
We asked for one double and 2 single beds but got 2 double beds and had to share a bed.

8/10 Bueno

Claudia, Germany

Le gustó: Limpieza y servicio y personal

10/10 Excelente

Jodie, Australia - WA - Regional WA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

8/10 Bueno

Lyn, Australia - NSW - Regional NSW

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Facilities: Nice ; Value: Acceptable price; Service: Friendly; Cleanliness: Pristine; clothes dryer in laundry a little slow

8/10 Bueno

Paul, Australia - WA - Perth

Le gustó: Limpieza y servicio y personal
Value: Economical; Service: Professional, Friendly, Courteous; Cleanliness: Pleasant; For a 5 berth cabin there really was no seating area other than the dining table and chairs. 2 uncomfortable wicker chairs were also in the cabin.

10/10 Excelente

helen, Australia - WA - Perth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Facilities: Good; Value: Bargain; Service: Professional, Friendly, Courteous; Cleanliness: Spotless; The park is very well kept. Its also very quiet. It is a great location if you have been driving all day and dont feel like negotiating a new town.

8/10 Bueno

Rhonda, Australia - WA - Perth

Le gustó: Limpieza y servicio y personal
Facilities: Basic; Value: Could be better; Service: Professional, Respectful, Courteous; Cleanliness: Pleasant; The park was easy to fine. convenient for what we wanted.

8/10 Bueno

Tracey, Australia - WA - Regional WA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Facilities: Good; Value: Affordable; Service: Courteous; Cleanliness: Lovely;

6/10 Aceptable

Peter, Australia - NSW - Newcastle

Facilities: Basic, Unpretentious, not suitable forlong stay; Value: Reasonable, i payed extra and moved; Service: Basic, Polite, needs review peop. polite; Cleanliness: just ok; the clothes dryer was broken the phone was broken the laundry toilet was broken

8/10 Bueno

Pierce, Australia - VIC - Melbourne

Le gustó: Limpieza

8/10 Bueno

David, Australia - WA - Perth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Facilities: No waiting in bathroom; Value: Great deal; Service: Friendly, Courteous; Cleanliness: Faultless;

6/10 Aceptable

Tania, Australia - WA - Regional WA

Le gustó: Servicio y personal
Facilities: Basic; Value: Reasonable; Service: Professional, Good, Friendly; Cleanliness: Tidy, Clean;

8/10 Bueno

David, Australia - NSW - Regional NSW

we were happy

10/10 Excelente

Quentin, Australia - WA - Perth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Facilities: Above average; Value: Bargain; Service: Outstanding; Cleanliness: Immaculate;

2/10 Terrible

paul, Australia - WA - Regional WA

No le gustó: Limpieza
Facilities: Basic; Value: Rip-off; Service: Basic; Cleanliness: Filthy, Grubby, very unclean ; I am ok with basic accomodation but but ther is no excuss for it being unclean

8/10 Bueno

Joel, Australia - WA - Fremantle

Le gustó: Limpieza y servicio y personal

10/10 Excelente

DIANA, Australia - WA - Perth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Facilities: Nice ; Value: Bargain, A steal; Service: Professional, Courteous; Cleanliness: Spotless, Immaculate; I wished I stayed longer.