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Opiniones de Hawthorn Suites by Wyndham Albuquerque

2.5 out of 5
Hawthorn Suites by Wyndham Albuquerque
1511 Gibson Blvd SE, Albuquerque, NM

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 261 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 389 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 218 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 92 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 41 de 1001 opiniones" "

7.8/10

Limpieza

8.2/10

Servicio y personal

7.4/10

Servicios

7.2/10

Condiciones de la propiedad

Opiniones

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en agosto de 2020
Respuesta de Hawthorn Suites , el 20 ago. 2020
I'm sorry your stay wasn't as enjoyable as we'd wished.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El lugar esta bien aunque siento que el costo esta elevado
Se hospedó 1 noche en mayo de 2020

10/10 Excelente

Jose

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2019

8/10 Bueno

Victor M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2019

4/10 Malo

Cliente verificado

No le gustó: Servicios y condiciones de la propiedad
Located near to UNM facilities. But is an old building, we lack of maintenance, noisy drain system. Breakfast was ok.
Se hospedó 1 noche en mayo de 2019

10/10 Excelente

Vickie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2018
Respuesta de Vanessa M, el 14 ene. 2019
Dear Vickie, Thank you for taking your stay at the Hawthorn Suites by Wyndham Albuquerque. I am glad to see we met your expectations during your visit. We appreciate your feedback and hope you'll stay with us again. Sincerely, Vanessa M

10/10 Excelente

ROCIO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien todo, excelente
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Raúl Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2018

10/10 Excelente

Claudia M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente!!!
Todo excelente!!!!
Se hospedó 1 noche en mayo de 2018
Respuesta de Vanessa M, el 19 may. 2018
Dear Claudia M, Gracias por tomar el tiempo para dejar un comentario sobre su experiencia en el Hawthorn Suites Albuquerque! Sinceramente, Vanessa M

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2017

8/10 Bueno

José

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel cerca del aeropuerto con transporte al mismo. Lo escogimos por que teniamos un vuelo temprano al día siguiente. Comodo.

8/10 Bueno

ivan, Chihuahua, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendado
Buen servicio al cliente, el desayuno esta completo y buen sabor, habitacion limpia y comoda.

8/10 Bueno

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2020
Respuesta de Hawthorn Suites , el 18 oct. 2020
I'm glad you enjoyed your stay, hope to see you again.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en octubre de 2020
Respuesta de Hawthorn Staff, el 14 oct. 2020
Thank you for taking the time to leave a review.

8/10 Bueno

Erik

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2020
Respuesta de Hawthorn staff, el 14 oct. 2020
Thank you for taking the time to leave a review.

8/10 Bueno

allan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2020
Respuesta de Hawthorn staff, el 14 oct. 2020
Thank you for taking the time to leave a review.

4/10 Malo

Mark

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2020
Respuesta de Staff, el 5 oct. 2020
Thank you for taking the time to leave a review.

6/10 Aceptable

Donald

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Saved on shampoo
Shower in room did not work. Wasn’t offered a different room. It was evident the shower hasn’t worked for a while
Se hospedó 1 noche en octubre de 2020
Respuesta de Staff, el 5 oct. 2020
Thank you for bringing this problem to our attention. I'm sorry you had a problem with the shower. We will be sure to get it taken care of.

8/10 Bueno

Venora

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location, felt save, service was good
Se hospedó 1 noche en septiembre de 2020
Respuesta de Hawthorn Suites , el 9 sept. 2020
Thank you for staying at Hawthorn Suites, Venora. We are so glad you enjoyed your stay. We really hope to see you again the next time you are in Alburquerque.

10/10 Excelente

Lusiana

Viaje en grupo, Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2020
Respuesta de Ash, el 21 ago. 2020
Thank you for staying at Hawthorn Suites Albuquerque.

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We received a nice room after our key would not work after moving into the first room. The desk could not open first room with their key nor maintenance key. Finally door did open with my key and we were moved to another room where key worked however the shower only had hot water.
Se hospedó 1 noche en agosto de 2020
Respuesta de Ash, el 20 ago. 2020
I apologize for the inconveniences you experienced during your stay. We do hope you give us another chance and let us show you how great we are.

6/10 Aceptable

Virginia

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Not satisfief
I booked through hotels.com and asked for a queen smoking. I checked in and the person at register put us in non smoking and stated it would be extra charge if we wanted to change. He then told us we had to put an additional 50$ deposit and it would be reimbursed at checkout. Checked out after 3:00am and was told it would not be reimbursed for a couple of days I asked for printout receipt and was told they couldn’t it would be on email
Se hospedó 1 noche en agosto de 2020
Respuesta de Luis, el 17 ago. 2020
Thank you for your feedback. Your comments will be shared with the staff.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Customer service was good. Building is old and dirty. Mold was growing in toilet
Se hospedó 1 noche en agosto de 2020
Respuesta de Luis M., el 17 ago. 2020
Thank you for your feedback. Your comments will be shared with the staff

2/10 Terrible

Justin

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
killer night !
Middle of night someone opened our window that we had no idea it was broken and assumed locked It was floor level . Toilet was not working and there was mold around the seat or growing bacteria, the sink was leaking and the carpet was wet . Bed was lumpy and smelled of mold in room. We called hotels.com & no help ! I was placed on hold and then eventually hung up after I requested a manager help the person looking for a room for us gave up looking . Assuming this site has hit an all time low in customer help ! We went with another online company & they were 10 times better !
Se hospedó 4 noches en julio de 2020
Respuesta de Guest services manager, el 17 ago. 2020
Thank you for your feedback. Your comments will be shared with the staff.

10/10 Excelente

eric

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020
Respuesta de Ash, el 20 ago. 2020
Thank you for staying at the Hawthorn Suites Albuquerque, Eric. We do hope to see you again.

10/10 Excelente

Cassandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was are first time staying there. Me & my family enjoyed ourselves.
Se hospedó 1 noche en julio de 2020
Respuesta de Luis M, el 17 ago. 2020
Dear Cassandra, Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Albuquerque. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks

6/10 Aceptable

Gregory

Viaje de negocios
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020
Respuesta de Ash, el 20 ago. 2020
Thank you for staying with us Gregory.

8/10 Bueno

HANG

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020
Respuesta de Ash, el 20 ago. 2020
Thank you for taking the time to leave a review Hang. We appreciate it and our glad you had a pleasant stay.

4/10 Malo

Cliente verificado

Se hospedó 1 noche en julio de 2020
Respuesta de Ash, el 20 ago. 2020
I'm sorry to see you didn't have as enjoyable stay as we would have liked.

6/10 Aceptable

Danny

Se hospedó 1 noche en julio de 2020
Respuesta de Ash, el 20 ago. 2020
Thank you for taking the time to leave a review Danny.

8/10 Bueno

jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Right Price
The experience was decent. The price was great for a Saturday and if I had the chance I would stay there again.
Se hospedó 1 noche en julio de 2020
Respuesta de Ash, el 20 ago. 2020
Thank you for the feedback Jason. I'm glad you had a good stay and look forward to the next time your in Albuquerque.

8/10 Bueno

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020
Respuesta de Ash, el 20 ago. 2020
Thank you for choosing to stay at Hawthorne Suites Albuquerque, Patricia.

2/10 Terrible

Xavier

No le gustó: Limpieza
Was just ok. Found one bed bug on the stool
Se hospedó 1 noche en julio de 2020
Respuesta de Hawthorn Suites , el 20 ago. 2020
I'm sorry to hear that Xavier. We do wish you would have brought it to the staff's attention.

8/10 Bueno

Nobody

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Home
It waz just like home
Se hospedó 1 noche en mayo de 2020
Respuesta de Hawthorn Suites , el 20 ago. 2020
We're glad you felt that way staying here. We strive to make every guests stay pleasant and relaxing. We look forward to having you back.

2/10 Terrible

Carlos

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disgusting
Literally the most disgusting hotel/motel I’ve ever stepped foot in. Dead cockroaches, stained towels, blood spotted bed sheets, burned out light bulbs, clogged toilet... i could literally keep going and we only stayed there for 4 hours. We were passing thru ok a cross country road trip and needed a place to get good sleep for the road ahead. What we got was an uneasy feeling that our truck would get broken into, and a rock hard bed that had a matress so thin that it could double as a yoga mat. I will NEVER stay in a windham hotel again in my life. Please do yourself a favor and steer way clear of this place unless your looking for a place to shoot up some drugs.
Se hospedó 1 noche en julio de 2020
Respuesta de Hawthorn Suites , el 20 ago. 2020
I'm truly sorry to hear of your experience at our hotel.

10/10 Excelente

Rashil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The front
Se hospedó 1 noche en julio de 2020
Respuesta de Ash, el 20 ago. 2020
Thank you Rashil.

6/10 Aceptable

Dustin

Se hospedó 1 noche en julio de 2020
Respuesta de Hawthorn Suites , el 20 ago. 2020
Thank you for leaving a review Dustin. We hope to see you again.

4/10 Malo

Pedro

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Dirty rooms .The restroom that makes a lot of nois
The clerk at check in did not have a mask on . I asl her if the rooms had been sanitized she just said yea . Didn’t give any details on sanitizing anyways. The room had a water roach in the very corner of the wall in the carpet. I could tail it was not deep clean there was red hots behind the nightstand in between the two beds . The clock on the nightstand had not been cleaned it had just all over it you can tell when somethings been cleaned and sanitized and the restroom vent has a rattling noise we couldn’t even shower comfortably with that noise on room #126 . It is a shame to see their affiliated with the Wyndham
Se hospedó 1 noche en julio de 2020
Respuesta de Hawthorn Suites , el 20 ago. 2020
I'm sorry to hear about your experience at our hotel, Pedro.

6/10 Aceptable

Larry

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020
Respuesta de Hawthorn Suites , el 20 ago. 2020
thank you for staying with us, Larry.

8/10 Bueno

Justin

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
My experience for $80+ a night
There was dust/ dirt along the ledge of the window. A/C needs to be recharged, not cool enough , even set on High Cool. Also ice machine did not work on the second floor, bought 10 lbs, of ice at Walmart.
Se hospedó 1 noche en julio de 2020
Respuesta de Hawthorn Suites , el 20 ago. 2020
I'm truly sorry to hear of your discomforts at our hotel. I do wish you would've contacted our front desk about the a/c. We could have moved your room for you. Once again, I do apologize for the issue with the a/c.

6/10 Aceptable

Maureen

No le gustó: Limpieza y condiciones de la propiedad
Pick another (any other) place
The room was shabby at best. The A/C dials were missing any markings. The room was sweltering and I had to guess where to set the knobs to cool it off which took many tries. The tub was filthy and had cigarette burns on the edge of the tub. Carpet was frayed and missing small patches. There were no breakfast options. The hallway was a potent combination of awful air freshener, weed smoke and stale cigarette smoke.
Se hospedó 1 noche en junio de 2020
Respuesta de Hawthorn Suites , el 20 ago. 2020
I'm sorry to hear of your experience at our hotel.

4/10 Malo

Brian, Arizona

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
On check in it was very time consuming due to the fact the clerk was much more interested in the telephone than providing service to me. I was not familiar with Hawthorne Suites hotel but I sure am now. I mistakenly thought that beibg a Wyndham hotel it would be acceptable. But after completing check in. I stepped into a filthy elevator. Then traveled up a hallway saturated in stale cigarette smoke. Then when arriving in my non smoking room, i havent ever had the experience of having an ottoman in my room but having no chair. . For entertainment I watched out my window a vehicle being ransacked in theparking lot. Just waiting for wht comes next.
Se hospedó 1 noche en junio de 2020
Respuesta de Hawthorn Suites, el 21 ago. 2020
I'm sorry to hear about your experience at our hotel.

6/10 Aceptable

Teresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
TV remote control was to be fixed but never did. Tried repeatly to get WIFI, but finally came in after midnight.
Se hospedó 1 noche en junio de 2020

2/10 Terrible

Tracy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Read review before booking this hotel!
When we arrived at the hotel we realized it was in a terrible part of town. Check in process was easy, however the agent didn’t communicate with us that they were taking an extra $50 deposit from my credit card in addition to the room charge. I will get that money back in a few days but for some people that might be a financial burden. Next...we got into the room and it was like a hotel room from the 70s. The main door to the room would not automatically close. You had to push it shut. The hallway smelled like weed. The towels were as rough as sand paper. The side door exit door lock was broken ( in that neighborhood it didn’t make me feel very safe). The complimentary breakfast was not available which I understand due to COVIDl, however; I stayed at many other hotels on this trip and they offered a breakfast to go (apple, granola bar, etc). Overall, I would never stay at this hotel again. I picked it because it was a Wyndham property which has a decent reputation. I was very disappointed😒
Se hospedó 1 noche en junio de 2020

10/10 Excelente

jack

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great service
had a 2 night stay here.first night was unable to connect to the wifi. told the front desk clerk Alan and he immediately put us in another room. had no tv reception in the new room which he immediately fixed. fast courteous service from all the staff, but Alan was great
Se hospedó 2 noches en junio de 2020
Respuesta de Luis M., el 17 jul. 2020
Dear Jack,Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Albuquerque. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendliness of Front desk staff and close to airport
Se hospedó 1 noche en junio de 2020

10/10 Excelente

Ronnie

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent 👍
Always stay at this hotel exclusively. I've had some issues in the past. But overall I enjoy the atmosphere and relaxing stays. That keeps us coming back.
Se hospedó 1 noche en junio de 2020
Respuesta de Luis M, el 17 jul. 2020
Dear Ronnie,Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Albuquerque. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
OK place to stay
2nd night, no phone or TV service.
Se hospedó 2 noches en mayo de 2020

6/10 Aceptable

EDWARD

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Adequate but barely
Was disappointed that was not informed that there would not be a breakfast provided. The bed was hard and was not provided an additional pad when asked for one
Se hospedó 7 noches en mayo de 2020

10/10 Excelente

Samantha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wounderful place very kind and respectful and one of the greatest hotels i been at
Se hospedó 2 noches en mayo de 2020