Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 302 de 570 opiniones" "
10 - Excelente
302
Puntuación de 8, es decir, Bueno. Basada en 172 de 570 opiniones" "
8 - Bueno
172
Puntuación de 6, es decir, Aceptable. Basada en 55 de 570 opiniones" "
6 - Aceptable
55
Puntuación de 4, es decir, Malo. Basada en 26 de 570 opiniones" "
4 - Malo
26
Puntuación de 2, es decir, Terrible. Basada en 15 de 570 opiniones" "
2 - Terrible
15
9.0/10
Limpieza
9.0/10
Servicio y personal
8.6/10
Servicios
8.8/10
Condiciones de la propiedad
8.8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Carlos
4 feb. 2021
Carlos
Se hospedó 1 noche en enero de 2021
Respuesta de Holiday Inn Express & Suites, el 17 feb. 2021
Thank you so much for your review! We're glad to hear that you enjoyed your stay at the Holiday Inn Express & Suites Alcoa (Knoxville Airport). We hope to see you here again soon!
10/10 Excelente
Carlos
4 feb. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Carlos
Se hospedó 1 noche en enero de 2021
Respuesta de Holiday Inn Express & Suites, el 17 feb. 2021
Thank you so much for your review! We're glad to hear that you enjoyed your stay at the Holiday Inn Express & Suites Alcoa (Knoxville Airport). We hope to see you here again soon!
8/10 Bueno
Kim
Viaje familiar
20 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed in Alcoa for a 3day concert at The Shed. Our room was nice.
Kim
Se hospedó 3 noches en mayo de 2024
Respuesta de General Manager, el 21 may. 2024
Dear Kim,It was a pleasure to host you at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're glad you liked our accommodations, and we trust you had an amazing time at your concert! Come back soon!
10/10 Excelente
Darren
Viaje de negocios
17 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great but desk not staffed all night
Darren
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 21 may. 2024
Dear Darren,Thank you for your feedback. We're glad you had a great stay overall. We acknowledge the concern regarding the front desk staffing. We appreciate your understanding and look forward to welcoming you back for an even better experience.
6/10 Aceptable
Tambra
17 may. 2024
Le gustó: Limpieza
Tambra
Se hospedó 1 noche en mayo de 2024
8/10 Bueno
Deborah
Viaje familiar
12 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to airport
Deborah
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 15 may. 2024
Thank you for choosing to stay with us at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We pride ourselves on providing an excellent stay for our guests, and we are thrilled we could deliver for you. The next time you visit, we hope to earn five stars!
8/10 Bueno
Michael
28 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thanks
Michael
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Dear Michael, You are very welcome! It was our pleasure to host you and we cannot wait to welcome you back for an even better experience soon.
6/10 Aceptable
kelly
Viaje en pareja
20 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
Check in guy was very efficient and friendly. Bed was way too hard and AC not cold enough
kelly
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Thank you for leaving a review. We're so glad you were able to visit us at Holiday Inn Express. Our team is always working to offer the best service to our guests. We hope you'll have a chance to come back soon.
10/10 Excelente
Pam
6 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient
Pam
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Pam,Thank you so much for the five stars! We're so pleased you enjoyed our convenient location, just minutes from the Knoxville airport and a variety of dining and shopping options, and hope you will stay with us again soon.
10/10 Excelente
Nicole
Viaje con mascota, Viaje familiar
31 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff
Nicole
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Nicole, Thank you so much for your review and your generous review of Holiday Inn Express & Suites Alcoa (Knoxville Airport). Our staff will be so happy to hear about your kind words, and we'll be sure to pass along your compliments. It was a pleasure hosting you, and we look forward to welcoming you back soon.
8/10 Bueno
Michael
23 mar. 2024
Le gustó: Limpieza y servicio y personal
Michael
Se hospedó 2 noches en febrero de 2024
10/10 Excelente
Karen
Viaje de negocios
23 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Web site said there was a shuttle and their wasn't. Did get reimbursed for the Uber. Great people there. Will go back again
Karen
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 26 feb. 2024
Dear Karen,It's wonderful to receive your excellent rating of Holiday Inn Express & Suites Alcoa (Knoxville Airport)! Unfortunately, shuttle service is unavailable at our property; information about that is on our website. However, we were pleased to help resolve the issue. Thank you for choosing to stay with us and look forward to your return.
6/10 Aceptable
Jessica
18 feb. 2024
Jessica
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Jake
18 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Jake
Se hospedó 3 noches en febrero de 2024
8/10 Bueno
randi
11 feb. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice front desk people
randi
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 13 feb. 2024
Dear Randi,Thank you so much for taking the time to share your thoughts on your recent visit. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you return soon!
8/10 Bueno
James
22 ene. 2024
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Ex elle t staff and service.
James
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager, el 23 ene. 2024
Dear James,Thank you for taking the time to share your experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you! It was a pleasure having you here, and we hope to welcome you back soon.
10/10 Excelente
Jacob
Viaje en grupo, Viaje de negocios
16 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cleanest hotel I have stayed in a very long time!
Staff is awesome snowed in here while attending a conference. The staff went out of their way to insure everyone had adequate food and drinks as all the local restaurants and store had closed.
The pool was a little cold but refreshing. I
Jacob
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 19 ene. 2024
Dear Jacob,Thank you for sharing your experience. We're delighted that you found our hotel exceptionally clean, and it's wonderful that our team went above and beyond to ensure your comfort. We appreciate your feedback about the pool temperature and will take that into consideration as we continually strive to improve our guest experience. We look forward to welcoming you back to Holiday Inn Express & Suites Alcoa (Knoxville Airport) for another awesome stay!
2/10 Terrible
Daisy
Viaje familiar
16 ene. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff at the front desk were rude & more worried about talking/flirting with men than helping visitors. Rooms were dirty & the hotel had inaccurate description of amenities online. They DID NOT offer shuttles to the airport even though it stated online. Heated AND TV did not work in our room. Would not recommend
Daisy
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 19 ene. 2024
Dear Daisy,We appreciated the opportunity to have you stay with us, and we thank you for taking a moment to share your comments. Providing exceptional hospitality and clean, comfortable accommodations are our top priorities, so we're disappointed your experience was not what it should have been. We'll discuss your remarks with our staff to ensure our high standards are being upheld. We hope you'll reconsider and give us another opportunity to welcome you back and impress you with the top-notch experience we are known for.
8/10 Bueno
Dana
Viaje familiar
15 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dana
Se hospedó 1 noche en enero de 2024
8/10 Bueno
Markus
Viaje de negocios
30 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Markus
Se hospedó 1 noche en diciembre de 2023
8/10 Bueno
Michelle
Viaje familiar
8 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was clean, efficient, and conveniently located to the airport. Sadly my niece needed gluten free and the eggs looked unappetizing so we had to go out for breakfast.
Michelle
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 10 dic. 2023
Dear Michelle,Clean accommodations to relax in and a convenient location for travelers are two things guests can always expect at Holiday Inn Express & Suites Alcoa (Knoxville Airport). Thank you so much for the review. Do not hesitate to let us know which breakfast items you would like to see added to our menu. Nevertheless, come back and visit us again anytime.
10/10 Excelente
Mark
6 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay - so convenient to the airport.
Mark
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 7 dic. 2023
Dear Mark,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests in accessing the airport. We hope that you rested well before your continued travels. The next time you are in Alcoa, please keep us in mind for your accommodations again.
10/10 Excelente
Katherine
Viaje en pareja
5 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was pleasant wherever you were. Convenient location for family.
Katherine
Se hospedó 5 noches en noviembre de 2023
Respuesta de General Manager, el 7 dic. 2023
Dear Katherine,Thank you for sharing your comments with us. We are delighted to know that you enjoyed your visit and appreciated our pleasant staff members and convenient location. It was a pleasure hosting you, and we hope to see you again soon!
10/10 Excelente
William
Viaje familiar
24 nov. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Our family’s go to place when visiting family in Knoxville!
William
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 28 nov. 2023
Dear William,Thank you for your review and for giving us a perfect rating. We're delighted to be your go-to hotel when visiting Knoxville! Take care, and know we look forward to your return.
10/10 Excelente
David, Northville
19 nov. 2023
David
Se hospedó 2 noches en noviembre de 2023
4/10 Malo
Charles
Viaje familiar
18 nov. 2023
No le gustó: Servicio y personal y condiciones de la propiedad
Not a great experience, heat did not work, no hot food for breakfast, no bars of soap
Charles
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 20 nov. 2023
Dear Charles,Thank you for sharing your experience. We're concerned about the difficulties you encountered in your room and during breakfast. We value your feedback and will take action to address these issues. It is our hope to welcome you back soon for a stay that meets your expectations and our standards.
8/10 Bueno
Bobby
Viaje de negocios, Viaje familiar
17 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall good stay other than noisy people next room
Bobby
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 19 nov. 2023
Dear Bobby,Thank you for your feedback. We're glad your overall stay was pleasant, and we apologize for any concerns about noise from other guests. Our staff is always happy to assist in situations like this. Should you be in the area again, please come back to see us.
10/10 Excelente
Frank E
15 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent check in and evening staff! Very friendly and knowledgeable! Excellent accommodations and breakfast was great!
Frank E
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 17 nov. 2023
Dear Frank,Thank you for being our guest and sharing your wonderful review. We know there's nothing better than an awesome staff and delicious breakfast to jump-start your day, so we are thrilled you were impressed with all we have to offer. Please come see us again for another great experience.
10/10 Excelente
melinda
Viaje en pareja
6 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We arrived early for check-in and the staff was very nice with getting our room ready. Very friendly staff.
melinda
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 8 nov. 2023
Dear Melinda,Thank you for the outstanding review of your recent stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're glad you enjoyed your visit with us and our exceptional service. It would be our pleasure to host you again in Alcoa, so come back soon!
8/10 Bueno
Adriana, Denver
Viaje en pareja
30 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable bed and clean property close to the airport. All we needed for a one night stay
Adriana
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager , el 1 nov. 2023
Dear Adriana,Thanks for your feedback! We're thrilled to hear that our comfortable beds and proximity to the airport met your needs for your one-night stay. Knowing that you found our property clean reinforces what we strive to offer every guest. We look forward to hosting you again at Holiday Inn Express & Suites Alcoa (Knoxville Airport).
8/10 Bueno
Silvia
Viaje familiar
23 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was clean and had comfortable beds. The staff was helpful when we needed a ride to the airport and when our tv had some difficulties working. Every day they put fresh towels which was nice. Overall good place to stay.
Silvia
Se hospedó 3 noches en octubre de 2023
Respuesta de General Manager, el 25 oct. 2023
Dear Silvia,It was such a pleasure to welcome you to Holiday Inn Express & Suites Alcoa (Knoxville Airport)! We work hard to meet expectations like yours, and we’re happy to hear our high standards of cleanliness, comfortable accommodations, and hospitable team hit the mark for you. Thank you for sharing your experience, and we hope you return soon.
4/10 Malo
Betty
Viaje familiar
22 oct. 2023
No le gustó: Limpieza y comodidad de las habitaciones
It took over 20 minutes to check in because they couldn’t find our reservation. There were spiders in the room. We had no Kleenex in the Kleenex container and no body wash in the shower. Unfortunately, I was already in the shower and wet when I learned this. There were no bars of soap for an option. The bed was so hard it felt like concrete and so Hugh off the floor I had to use a step stool. The pillows were either so soft they seemed to disintegrate or hard as a rock. It was a lot of money for a horrible night’s sleep
Betty
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 25 oct. 2023
Dear Betty,We appreciate your feedback on our property, and we are sorry that our accommodations did not meet your expectations. Our team encourages our guests to notify us of any issues they encounter so we can find a solution for them. We apologize and will discuss your report with our team members. Thank you for notifying us of your recent experience, and please consider returning in the future for a better visit.
8/10 Bueno
Bobby Wayne
Viaje en grupo
16 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location
Bobby Wayne
Se hospedó 3 noches en octubre de 2023
Respuesta de General Manager, el 18 oct. 2023
Dear Bobby,It's fantastic that our prime location was convenient for you, and we hope you had a wonderful time exploring the area. We would love to earn that fifth and final star, so please come back and see us at Holiday Inn Express & Suites Alcoa (Knoxville Airport)!
10/10 Excelente
Cliente verificado
Viaje familiar
10 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff was very helpful and accommodating. Our room was nice, but the bed was a bit lumpy.
Cliente verificado
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 13 oct. 2023
Thanks for choosing Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're happy to read your compliment for our dedicated team members, but it's unfortunate our bed wasn't to your comfort. Your feedback has been noted, and we hope to welcome you back in the future.
10/10 Excelente
Jeff
Viaje de negocios
30 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was great
Jeff
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager , el 2 oct. 2023
Dear Jeff,Thank you for choosing Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're thrilled to hear that you enjoyed our breakfast during your stay. Your satisfaction is important to us, and we look forward to providing you with another great breakfast and overall experience when you visit us again.
8/10 Bueno
Jotina
Viaje familiar
28 sept. 2023
Very cold temperature in lobby
Quiet hotel
Staff was nice & accommodating
Check in was easy
Jotina
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 29 sept. 2023
Dear Jotina, It was wonderful having you as our guest recently. We're delighted to know that our hospitable team left a memorable impression on you, and we appreciate your kind words about our peaceful atmosphere. Thank you for your review, and we hope to welcome you back soon.
10/10 Excelente
Keith
Viaje familiar
27 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay for UTK visit
We stayed here for the Tennessee Family Weekend. Location was convenient, accommodations were comfortable and clean, and there were plenty of restaurants close by. I would stay here again.
Keith
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 29 sept. 2023
Dear Keith,It was such a pleasure to welcome you to Holiday Inn Express & Suites Alcoa (Knoxville Airport)! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for also mentioning our comfortable accommodations and the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
10/10 Excelente
RUTH
Viaje en pareja
18 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Yhe staff were friendly and went out of there way to help.
RUTH
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 19 sept. 2023
Dear Ruth,It was truly a pleasure to host your recent stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're delighted to hear you had a positive experience and that you appreciated the excellent hospitality our team provided; we will be sure to pass along your kind words! Thank you for your lovely review, and we hope to have the opportunity to welcome you back soon.
10/10 Excelente
Teresa, Smiths Station
Viaje familiar
4 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very professional and honest, i received a call letting me know i left my IPAD in the room. this was very special to receive a call regarding my ipad this says a lot about the staff and the hotel with who they hire.
Thanks, a lot
Ms. Ford
Teresa
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager , el 6 sept. 2023
Dear Ms. Ford,Thank you for taking the time to leave us a wonderful review. Our team is delighted to hear you received excellent service and retrieved your belongings with ease. We take pride in providing a comfortable environment for our guests, and we hope you will consider staying with us the next time you are in the area.
10/10 Excelente
George
Viaje familiar
28 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great facility, helpful and friendly staff, and great morning breakfast.
This is my go-to hotel when I travel in the area.
George
Se hospedó 2 noches en agosto de 2023
Respuesta de General Manager, el 30 ago. 2023
Dear George,It was a pleasure to host you at Holiday Inn Express & Suites Alcoa (Knoxville Airport). Our team is humbled to be your favorite hotel in town, and we're delighted you love our tasty breakfast and friendly service. We'll see you again next time!
8/10 Bueno
Misty
22 ago. 2023
Misty
Se hospedó 1 noche en agosto de 2023
10/10 Excelente
Tim
21 ago. 2023
Tim
Se hospedó 1 noche en agosto de 2023
10/10 Excelente
Rodman
9 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cxx
Rodman
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 12 ago. 2023
Dear Rodman,Thank you for the outstanding rating of your recent stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're glad you enjoyed your time with us. Please allow us to host you again should you return to Alcoa and the Knoxville area.
10/10 Excelente
Crystal
6 ago. 2023
Crystal
Se hospedó 2 noches en agosto de 2023
4/10 Malo
Charles
31 jul. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza
Out
Charles
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager, el 3 ago. 2023
Dear Charles,Thank you for sharing your feedback with us. We sincerely apologize for your unsatisfactory experience. So we may better address specific issues, we encourage you to reach out to us with additional details. Your input is important to us and we look forward to hearing from you.
2/10 Terrible
Linda
29 jul. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was not ready at 3:00 checkin. Rug in room was filthy. One bed was so lumpy couldn’t be slept in. A/C either too hot or cold. Room was next to dining area. When asked to change rooms they would not allow. Toilet clogged and overflowed and they handed us the plunger to take care of it. Will never stay in a Holiday Inn again
Linda
Se hospedó 3 noches en julio de 2023
Respuesta de General Manager, el 1 ago. 2023
Dear Linda,We appreciated the opportunity to host you, and we thank you for taking a moment to share your comments. Providing exceptional hospitality and top-notch accommodations is our priority, so we're disappointed your experience was not what it should have been. We'll discuss your remarks with our staff to ensure our high standards are being upheld. Best wishes on your next adventure.
6/10 Aceptable
Paul
28 jul. 2023
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Service / Check in very bad
I've had a number of problems. Should not take 20 minutes to check in, should not take 20 minutes to stare at my licence or debit card. Card key didn't work Everytime I left room. I was double charged and double booked so I had another guest show up in my room when I was in there. Front desk lacks Alot of knowledge and hospitality.
However... This hotel was very clean and very convenient to the airport and restaurants.
Paul
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager, el 1 ago. 2023
Dear Paul, We truly appreciate your feedback, and we're sorry for the inconveniences you experienced during your check-in process and stay. Your experience doesn't meet the high standards we aim to provide. However, we're glad to know that our cleanliness and convenient location near the airport and restaurants added to the positive aspects of your visit. Your comments will be taken into account to improve our service delivery. We hope we'll have the chance to provide a smoother and more enjoyable stay in the future.
4/10 Malo
Cliente verificado
23 jul. 2023
No le gustó: Comodidad de las habitaciones
Service and accommodations lacking
The toilet is way way too low. We checked in with someone on crutches and it is almost impossible for them to use the bathroom. We are so far from the elevator. The guest next door has left their dog to bark until late at night and then left the dog alone early in the morning!
Cliente verificado
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 28 jul. 2023
We appreciate you reaching out. Should our team be made aware of any special accommodations that would make your stay more accessible, we are happy to meet your requests to the best of our ability. Additionally, we want to ensure every guest has a peaceful experience, and on your next visit, let our staff know if there is any unwanted noise during your stay. Please know that guest satisfaction is very important to us. Thank you, and we hope to welcome you back in the future for a better experience we know we can deliver.
10/10 Excelente
Karly, Rohnert Park
Viaje familiar con niños
6 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable beds, good shower and water pressure, roll away crib provided for baby, breakfast was decent and convenient. Will be staying there again when we go to visit family.
Karly
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager, el 10 jul. 2023
Dear Karly,Thank you very much for your review. We are delighted you enjoyed your stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport) and your comfortable room accommodations. It was a pleasure hosting you, and we look forward to welcoming you back.
10/10 Excelente
Larry
5 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad