I stayed at this hotel for four nights and was consistently disappointed. The room was outdated and lacked basic amenities expected from a 5-star hotel. The telephone in my room wasn’t working — I reported it to the front desk, but no one came to fix it. I had to fiddle with the cord myself just to get it working.
The staff were not particularly friendly or accommodating. My family visited me at the hotel, and while we were taking pictures in the lobby, we were told only guests are allowed to take photos — a very strange and off-putting policy.
Another unpleasant incident occurred at check-in when the staff insisted on inspecting my hair straightener. They claimed I couldn’t use it because the wire was slightly bent, and only returned it after I signed a waiver, following a back-and-forth conversation over the phone.
Ordering food to the hotel was also inconsistent. I ordered from Talabat, and although it was prepaid, the front desk refused to send it up to my room. Yet on another day, a different staff member offered to bring my order upstairs. When I asked about the discrepancy, I was told that delivery to the room is allowed unless the order is unpaid — which contradicted my earlier experience.
Overall, this was far from the level of service and comfort I expected. I highly recommend spending a little more and staying at the Ritz-Carlton nearby — it’s worth it. I regretted my choice almost daily during my stay.
