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Opiniones de Cityden Museumkwartier

4 out of 5
Cityden Museumkwartier
Frans Van Mierisstraat 34, Amsterdam

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 53 de 184 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 84 de 184 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 24 de 184 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 17 de 184 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 184 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

8.2/10

Condiciones de la propiedad

Opiniones

8/10 Bueno

ALejandra

Le gustó: Comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2020
Respuesta de Tristan - Cityden, el 26 oct. 2020
Hi Alejandra, Thank you so much for the great review. Enjoy your day & please reach out to us if you have any feedback, so we can improve the Cityden experience. Groet, Tristan Cityden

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estuvo todo perfecto, sin ningún problema. Un poco alejado del centro pero fácil de llegar mediante transporte público.
Se hospedó 1 noche en octubre de 2019
Respuesta de Team Operations , el 13 nov. 2019
Hi there, thank you so much for taking the time to review us! We appreciate your feedback and will definitely strive to keep up the good work. Hopefully we can welcome you at Cityden again, to equalize your experience.

8/10 Bueno

Antonio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Apartamento bonito y moderno. Muy bien ubicado y comunicado.
Se hospedó 5 noches en agosto de 2019
Respuesta de Operations Cityden, el 7 oct. 2019
Thank you for taking the time to write us a nice review, Antonio!

10/10 Excelente

Gloria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bonitos apartments y muy central y los chicos
Se hospedó 2 noches en marzo de 2019

6/10 Aceptable

Diego, España

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
Es limpio y la zona es tranquila y bonita. No me gusto que es muy pequeño (4 personas entran muy justas) y que el baño, que no se muestra en las fotos, no es mas que un armario con puerta de cristal en el cuarto, minúsculo, cero privacidad, vater y ducha literalmente pegados a la cama. Algo alejada del centro
Se hospedó 2 noches en noviembre de 2018

4/10 Malo

Conxi, España

Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Decepcionante.
La recepción fue tenernos esperando en la puerta a 0ºC y comenzando a nevar durante 45 minutos habiendo avisado incluso media hora antes de nuestra llegada. El apartamento bien, limpio y agradable, las camas incómodas como ellas solas, la calefacción falló y con esas temperaturas... Vino una chica cuando avisamos pero arregló salón y habitación, no la del baño. Sinceramente, yo no repetiré por tenernos en plena calle congelándonos durante 45 minutos. No soy de ponerme pesada pero llamé (llamada internacional claro) como 4 veces y solo respondían que su compañero estaba por la zona y ya vendrían. Lo siento pero no paso por ahí.
Se hospedó 3 noches en marzo de 2018

8/10 Bueno

Cynthia

Le gustó: Limpieza y condiciones de la propiedad
Apartamento en Amsterdam.
La ubicación es fantástica, cerca de la zona de los museos, restaurants y bares. El apartamento estaba bien, la cámada era cómoda al igual que el sofá cama. Lo único que no me ha gustado es que el baño estaba pegado a la cama. Como eramos 4 personas, si alguien iba al baño, lo tenía pegado a la cama. Es un cubículo con puerta corrediza de vidrio que no corría muy bien. También, la ducha perdía agua constantemente. Llamé para que lo pudiesen arreglar y nunca vinieron a ver de que se trataba.
Se hospedó 4 noches en noviembre de 2017

2/10 Terrible

Carlos, Chile

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I need I return my money
We did not use the hotel for not having reception, they did not store your suitcases and the bad area.
Se hospedó 3 noches en octubre de 2017

8/10 Bueno

Itziar, BIL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La zona esta muy bien céntrica y tranquila
La zona de los museos es una buena opción, esta muy cerca del centro pero no es demasiado turística . Amsterdam me ha gustado mucho es una ciudad diferente . Recomiendo el paseo en barco y la excursión a la zona de los molinos y Marken y Volendam.

6/10 Aceptable

Sergio, España

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Apartamento correcto para pasar unos dias.
Apartamento situado muy proximo al Rijksmuseum y al museo de Van Gogh confortable, muy bien decorado y equipado. Se encuentra situado en una calle residencial muy tranquila. La limpieza tanto del apto como de los enseres del equipamiento no fue del todo satisfactoria. El principal inconveniente es la dificultad para comunicarse con el personal, responden al email con dias de retraso y el horario de entrega de llaves es de 14 a 18, siempre llamando antes por telefono. Despues de esa hora se cobra un recargo de hasta 50 eur.

8/10 Bueno

Jorge Benigno

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

4/10 Malo

Cliente verificado

Le gustó: Limpieza
Definetely not Value for money
Make sure you get the DELUXE room, because the "small confort room" is basically a closet with a window. the room is so small that you literally do not have space for your luggage. I am 187cm tall and had to croll as the roof was so low. Terrible experience.

8/10 Bueno

Heidi, Athens

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Comfortable apartment in a convenient location. Would return again!
Se hospedó 2 noches en septiembre de 2022

2/10 Terrible

Bachir

Viaje de negocios, Viaje familiar
No le gustó: Comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2021
Respuesta de Steffie, el 22 dic. 2021
Hi Bachir, Thank you for taking the time to review us! We are sorry to hear that you did not had a good stay with us. Feel free to reach out to us to explain what we could have done better. Kind regards, Steffie

10/10 Excelente

cynthia

Viaje en grupo
Le gustó: Limpieza
Bien situé mais mal isolé
L’appartement était très mignon avec tout le nécessaire, très bien situé, cependant il est très mal isolé, on entendait comme si les fenêtres étaient grandes ouvertes
Se hospedó 3 noches en mayo de 2021
Respuesta de Cityden Residences, el 18 may. 2021
Hello Cynthia, Thank you for staying at Cityden for your time in Amsterdam, and for your review! We hope to welcome you again in the future. Kind regards, Cityden Residences

8/10 Bueno

Sam, Amsterdam

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicios
Ras. Good location in Amsterdam . Satisfied by the apartment
Se hospedó 2 noches en agosto de 2020
Respuesta de Tristan - Cityden, el 18 ago. 2020
Hi Sam, Thank you so much for the review. Glad to see you enjoyed the apartment & location! We hope to see you again in the future and please reach out to us if you have any feedback and/or questions. Groet, Tristan Cityden

4/10 Malo

James

Se hospedó 1 noche en febrero de 2020

8/10 Bueno

EB, Maine, USA

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicios
Great location, easy to walk to everything, and very quiet. We especially loved the easy access to supermarket. The kitchen contained everything needed to make meals while we were there.
Se hospedó 4 noches en febrero de 2020
Respuesta de Tristan - Cityden, el 24 feb. 2020
Thank you so much for the great review and we are happy to see you enjoyed the Cityden experience. Enjoy your day. Groet, Tristan Cityden

4/10 Malo

Cliente verificado

Viaje en grupo
No le gustó: Servicio y personal y condiciones de la propiedad
People in charge of the apartments were very ignorant. Locks stopped working and were locked out at one stage. Apartment was ok but small. We were due to check out at 11 and at 11 there was somebody banging down the door.
Se hospedó 3 noches en enero de 2020
Respuesta de Kasia , el 25 feb. 2020
Dear guest, Thank you for your honest review. Unfortunately, you did not provide us your name so we can not investigate what had happened during your stay. Has no one helped you out when locks stopped working? I am sorry to hear that the housekeeping entered the apartment exactly on the time of check out. I will forward this feedback to our housekeeping company. With regards,

2/10 Terrible

OFIR

Viaje en grupo
Se hospedó 4 noches en enero de 2020
Respuesta de Operational Manager, el 11 feb. 2020
Dear Ofir, Thank you for leaving us a review. Would you be able to describe your disappointment in Cityden Museum Square Apartments? We are aware of your disagreement with the late check-in fee, however, as you have booked self-serviced apartments with no reception, this is unfortunately how we work. Besides, it is clearly communicated beforehand through multiple channels.

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en enero de 2020
Respuesta de Tristan - Cityden, el 27 ene. 2020
Thank you so much for rating the Cityden experience. Please reach out to us if you have any feedback about your stay. Groet, Tristan Cityden

10/10 Excelente

Raffaele

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Esperienza positiva
Ottima posizione e appartamento con tutti i confort. Ci siamo trovati benissimo. se dovessi ritornare ad Amsterdam non avrei dubbi nel riprenotare questa struttura
Se hospedó 4 noches en diciembre de 2019
Respuesta de Team Cityden, el 3 ene. 2020
Dear Raffaele, Thank you so much for the amazing review. It was a pleasure hosting you at Cityden, hopefully see you soon again in Amsterdam!

8/10 Bueno

Shani Dorothy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2019
Respuesta de Team Cityden, el 23 dic. 2019
Dear Shani Dorothy, Thank you very much for this beautiful rating! It was a pleasure hosting you!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The place is clean, cozy and comfortable. Host was friendly too! Will definitely comeback to stay if I am around here.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Tristan - Cityden, el 20 dic. 2019
Thank you so much for the kind words and we look forward to welcoming you back very soon! Groet, Tristan Cityden

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Place was great and good location, only complaint is the bathroom. The shower made the bathroom very messy and wet
Se hospedó 4 noches en diciembre de 2019
Respuesta de Tristan - Cityden, el 13 dic. 2019
Thank you so much for the great review! I will forward the feedback about the bathroom to our technical department. We hope to see you again in the near future. Groet, Tristan Cityden

6/10 Aceptable

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
The property wasn’t as pictured in the reservation. Clearly there are a variety of floor plans in the building and my reservation didn’t specify accurately what I was getting. The reservation showed the floor plan for a one level unit but this was two levels with entry on on street level and the main bedroom at the base of very steep stairs in a very dark basement. This made the place very dark and with the main entry on street level we had no privacy if we wanted any natural light. There was no shampoo or conditioner or paper towels and so little toilet paper that we ran out. The bedding was clean and nice but the apartment itself was a bit run down. Also I arrived at the specified time for check in (right at 2pm—very small window of acceptable check-in times) and it took 45 min for someone to show up to give me a key. The tv was awkwardly situated over the staircase to the basement and we couldn’t get the remote to work and so the tv on the main floor was unusable. I went and bought batteries for the remote but it still wouldn’t work. I phoned and asked for help with the tv problem but no they never called me back to resolve the issue.
Se hospedó 2 noches en octubre de 2019
Respuesta de Team Cityden, el 4 dic. 2019
Dear guest, Thank you for reviewing us! We appreciate our guests' feedback and we definitely take this into account for improving our service. We put customer service and satisfaction as our priority, which is why our cleaning, maintenance and operational team is available 7 days a week. Our check-in times are from 2 pm on - including the whole afternoon, evening and night. As we do not have a reception, it is very important to communicate with our guests and make arrangements for the check-in. Sometimes there are unforeseen circumstances such as an emergency or heavy traffic. We sincerely apologize that we could not meet your expectations in this. Regarding the state of the apartment, we are happy to say that we have taken serious actions in order to increase the quality standards. If you wish, we can talk further about your experience to try to make things right. You can always reach us at the office by calling or emailing, or by chatting via the website and WhatsApp. We can unfortunately not contact you directly as the review was written anonymously. Again, thank you for sharing your experience. Kind regards, Team Cityden

8/10 Bueno

PW, New York, USA

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
The location is great, short walk to museums. It’s nice that the apartment is on a quiet street, but is a bit smaller than expected. We’re not used to the European bathroom where there’s no shower curtain or threshold for the shower stall. When you take a shower, basically every inch of the bathroom floor is wet, all the toiletries on the counter was wet too. We have to mop the floor with a towel after taking a shower so the next person walk in would not slip on wet floor. And because the bathroom is so wet, we can’t close the door otherwise it would smell musty. Since we’re out sightseeing most of the day, we just needed a place to crash at night. This apartment serves that purpose well. The elevator is a big plus especially we have luggage. The attraction discount cards on the wall on ground floor had saved us some money on the canal cruise.
Se hospedó 4 noches en octubre de 2019
Respuesta de Cityden Operational Team, el 14 oct. 2019
Thank you for taking the time to leave us a review! Great to hear that you have enjoyed Amsterdam and the location of your apartment. The Museum Square is indeed lovely :). Sorry to hear that you were disappointed with the bathroom. For next time, might you need anything during your stay, we are happy to help! We have great abilities for solving issues together with our operations and maintenance team. For now, we will take the feedback in consideration. Thank you!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Die Unterkunft liegt in einer perfekten Lage. Man kann alles zu Fuß erreichen oder eine Tram Station ist nur wenige Minuten entfernt! das Apartment ist klein aber dennoch sehr gemütlich!
Se hospedó 3 noches en octubre de 2019
Respuesta de Operations Cityden, el 7 oct. 2019
Thank you so much for your kind words! It was a pleasure hosting you!

8/10 Bueno

Goncalo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2019
Respuesta de Team Operations Cityden, el 13 nov. 2019
Thank you for the great score!

4/10 Malo

Cliente verificado

Se hospedó 10 noches en septiembre de 2019
Respuesta de Cityden Operational Team, el 14 oct. 2019
Hi there, thank you for taking the time to grade us. Would you be so kind to specify the grade by giving us specific review? Then we can improve our services! :)

8/10 Bueno

Mnb

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ottima struttura. Posizione perfetta. Pulizia molto buona. Personale disponibile.
Se hospedó 4 noches en mayo de 2019
Respuesta de Cityden Operational Team, el 12 sept. 2019
Thank you very much for your nice review. We hope you have had a lovely stay in Amsterdam. Hopefully see you next time at Cityden!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza
Very prompt and polite. Very helpful. Enabled us to check in earlier so that we could visit and take part in a festival that we wanted to attend. Excellent communication.
Se hospedó 4 noches en agosto de 2019
Respuesta de Cityden Team , el 16 sept. 2019
Dear guest, thank you for your great review and score. It made our day! Our staff is delighted to hear that were able to assist you and accommodate your preferences. We hope you enjoyed the festival and your time in Amsterdam! We would be happy to welcome you in one of our apartments next time you visit the city! Kind regards, Cityden Team

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location in quiet clean area of the city. Close to nice areas for eating, drinking and shopping. Very convenient for the main museums. Apartments are modern and clean with good facilities.
Se hospedó 2 noches en agosto de 2019
Respuesta de Cityden Team , el 16 sept. 2019
Dear guest, thank you for taking the time to write this review. We are delighted to hear that you had a good stay at our apartment. So nice that you were able to enjoy the neighborhood, and to to visit museum, restaurants and shops. We would be happy to welcome you back at one of our Cityden apartments in Amsterdam. Kind regards, Cityden Team

4/10 Malo

Cliente verificado

No le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en agosto de 2019
Respuesta de Cityden Operational Team, el 14 oct. 2019
Hi there, thank you for taking the time to grade us. Would you be so kind to specify the grade by giving us specific review? Then we can improve our services! :)

8/10 Bueno

Am, Seattle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location, if you want to rest in a quiet local neighbourhood after a busy day sightseeing. Just a 5 minute walk from Museum Quarter (Van Gogh, Rijksmuseum, Concert hall). Easy access to transport, bakeries and cafes around the corner. Check in was simple and easy, with a phone call to contact 20 minutes before arrival so that you could meet at apartment. The apartment itself (we had the 2nd floor with a balcony facing street) was very updated, with a stocked kitchenette, modern bathroom, 2single beds in bedroom and full sofa couch- bed in living. My only suggestion is that a solution be made in the shower area which has no door, and water goes everywhere in the bathroom as the shower floor doesn’t have a lip either to catch water. Perhaps a raised teak bath mat in front of sink area? So water drains under neath... walls are a bit thin as well, and the staircase has very steep and shallow risers so if you wear a large shoe size it will be challenging, luckily there is an elevator. Good value for our family of 4 in Amsterdam :)
Se hospedó 3 noches en julio de 2019

10/10 Excelente

Jack

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic accommodation in every way!
Se hospedó 4 noches en junio de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Amazing location, filthy interior.
Clearly needed a clean but fantastic location and nice design/layout. Check in is limited to a 4 hour window with a 25 euro OR 50 euro surcharge outside of those times. Also things that I spotted were cobwebs, dust balls and what seemed to be mice droppings.
Se hospedó 2 noches en junio de 2019

8/10 Bueno

PR

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
Keine balkonstühle in der Wohnung. Ansonsten alles okay
Se hospedó 3 noches en junio de 2019
Respuesta de Cityden Team, el 12 jun. 2019
Thank you for the review!

8/10 Bueno

Ilya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2019
Respuesta de Cityden Team, el 12 jun. 2019
Thank you for the score!

8/10 Bueno

David

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Excellent location.
Excellent location - there was enough room for a family of four - the apartment was very tidy and staff friendly - excellent local supermarket - all very good. The apartment did have the smell of stale smoke, which was a bit of shame.
Se hospedó 3 noches en abril de 2019
Respuesta de Cityden Team , el 12 jun. 2019
Hi David, thank you for the review. We are happy to hear that you and your family enjoyed the stay with us. We apologize for the smell. This is not a common situation and we wished we could have fixed it for your during the stay. We hope to accommodate you again next time you visit Amsterdam. Kind regards, Cityden Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2019
Respuesta de Cityden Team, el 12 jun. 2019
Thank you for the score!

2/10 Terrible

Cliente verificado

Se hospedó 6 noches en marzo de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Our one bedroom apt had a balcony which was nice. Overall, good accommodation for a short trip
Se hospedó 1 noche en febrero de 2019

4/10 Malo

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en febrero de 2019

10/10 Excelente

Regina, New york, us

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location! Walking distance from most attrations and very clean appartment.
Se hospedó 4 noches en febrero de 2019
Respuesta de Jasper, el 19 feb. 2019
Thanks for the great review! Looking forward welcoming you again in Amsterdam!

10/10 Excelente

Nickkita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cozy apartment
It’s a very warm and cozy apartment, surrounded with quite a number of museums! Supermarket and restaurant within 5-10 mins walk. It’s actually easy to walk to the centre of ams, and it only takes 20 mins to dam square and 30 mins walks to the ams centraal train station. The kitchen is very nice got everything you will need. Staffs were very helpful and welcome.
Se hospedó 6 noches en enero de 2019
Respuesta de Jasper, el 19 feb. 2019
Thanks for the great review! Looking forward welcoming you again in Amsterdam!

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Nood aan herstellingen, heropfrissen. Plinten los, verf niet meer mooi.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Jasper, el 19 feb. 2019
Thanks for the great review! Looking forward welcoming you again in Amsterdam! We will most definitely improve the items pointed out.

8/10 Bueno

Rebekah, Chester U.K.

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The layout of the property is cute, it’s a lovely building, nicely decorated with great facilities. We were on the ground floor so we could here people coming in & our easily but luckily our bedroom was in the basement so it made for a quieter night
Se hospedó 2 noches en diciembre de 2018
Respuesta de Jasper, el 19 feb. 2019
Thanks for the great review! Looking forward welcoming you again in Amsterdam! We will most definitely improve the items pointed out.

6/10 Aceptable

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Niks iets bijzonder. Koffie apparaat doet het niet, vind ik echt jammer.
Se hospedó 1 noche en noviembre de 2018

4/10 Malo

Alessandro, Formia

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Struttura in buona posizione, personale gentile appartamento in buone condizioni, l'unico problema è stato avere la camera matrimoniale nel bagno, il letto era posizionato affianco al water e ai piedi del lavandino
Se hospedó 4 noches en octubre de 2018