Did not start well, twice during check-in the girl serving us stopped to answer incoming phone calls, what should have taken 2 minutes took almost 10. She also told us that the Spa was included except massage treatments so we decided to use the hot tub and sauna. The attendant there however insisted that it was chargeable at 10 euros each. We went ahead as we were there anyway but asked for towels as there were none available. He said he would call to have some delivered (?). After an hour we came out the Spa, still no towels. Claimed he had called 3 times but nobody delivered any. As far as he was concerned, he'd tried so we walked back to our room - wet. Discussed with the manager at checkout he didn't seem to care much either, just insisted that the Spa was an extra charge. Wouldn't stay there again but then I doubt we'll be back in Andorra, there really isn't much to see.