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Opiniones de Comfort Inn & Suites

3 out of 5
Comfort Inn & Suites
1100 S Main Street, Andrews, TX

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 94 de 196 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 54 de 196 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 21 de 196 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 196 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 196 opiniones" "

8.8/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Judith

Y muy bien
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Ruben

Viaje de negocios
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Verd disappointed, missing a shower door, track seat on the toilet and no hot water very disappointed
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Robert

Le gustó: Condiciones de la propiedad
Nice place to stay. Clean and quiet. Bed was very comfortable!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Victor, El Paso

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sarah

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and comfortable!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

courtney, eagle river

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just stayed 4 nights and had a really positive experience. The room was very clean, the staff was super friendly, the price was great, and there are two 24 hour gas stations with a moderate variety next door; I will definitely be back when in Andrews. The only minor setback was that the laundry room was coin operated. Otherwise, this hotel and its guests are taken good care of and it shows.
Se hospedó 1 noche en febrero de 2024
Respuesta de Shailika, el 8 feb. 2024
Dear Courtney, thank you for writing review and giving 5 rating on your recent stay with us. We're glad that you enjoyed your stay with friendly service and convenient. Hope to see you again.Thank you for choosing staying with us.

10/10 Excelente

Shelby

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was good
Se hospedó 1 noche en febrero de 2024
Respuesta de Shailika, el 8 feb. 2024
Dear Shelby, we're glad you enjoyed breakfast on your recent visit with us and hope to see you again.Thank you for choosing staying with us.

6/10 Aceptable

Jose

Viaje de negocios, Viaje en pareja
Smells like cigarettes
Se hospedó 1 noche en enero de 2024
Respuesta de Shailika, el 8 feb. 2024
Dear Jose, let me apologize on behalf of my staff. Please do let us know when you stay here with us for any kind of problem and we will be more than happy to take care of it at that moment. Thank you for letting us know and hope you will give us second chance.Thank you for choosing staying with us.

2/10 Terrible

Rosealee

No le gustó: Servicio y personal y condiciones de la propiedad
No hot water, bathroom light wouldnt come on, desk lamp in room wouldn't work, no phone to call to front desk. Floor was dirty needed vaccumed. Wont stay there again.
Se hospedó 1 noche en enero de 2024
Respuesta de Shailika Patel, el 12 feb. 2024
Dear Rosealee, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with hot was and room condition issue. Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us We hope for an opportunity to properly host you in the future.

4/10 Malo

Blair

No le gustó: Condiciones de la propiedad
Evidently before arriving the hot water in the hotel went out. They did not disclose this at the time of reservation or checkin. I did hear upon checking out that it was out across the hotel but they were getting new water heaters. I understand stuff like this can happen but not being up front about it and still charging full price is where I take issue.
Se hospedó 1 noche en enero de 2024
Respuesta de Shailika Patel, el 12 feb. 2024
Dear Blair, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with hot water issue. Your satisfaction is important to us as a valued customer.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 Excelente

SUSANA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel
We had a wonderful stay staff was amazing, friendly and very professional. Room was excellent
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shailika, el 8 feb. 2024
Dear Susana, thank you for your time to review your stay with us and happy that your stay was pleasant with our rooms, friendly and amazing staff. Hope to see you again.Thank you again for choosing staying with us.

2/10 Terrible

Jesus

No le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shailika Patel, el 24 dic. 2023
Thank you for taking the time to review your stay regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

6/10 Aceptable

Ruben

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Elvia Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great Services and Friendly atmosphere.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Dara

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The elevator was not working. The room was clean. We were not given enough towels. There were only 2 of us.
Se hospedó 3 noches en septiembre de 2023

4/10 Malo

Sandra

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Poorly maintaine hotel - do not book
I was very disappointed with this hotel. I should have known when I saw the rug at the entry was frayed that there would be maintenance issues. Following is a brief list: the elevator didn't work, both the side door and emergency exit closest to my second floor room were broken/jammed, pool was closed for maintenance. Hotels.com was not helpful so I will not be booking through them in the future.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shailika Patel, el 13 sept. 2023
Dear Sandra,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with overall experience. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. . We hope for an opportunity to properly host you in the future. Sincerely,

4/10 Malo

David

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Rita

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Why would your hotel take the reservation
Elevator broken. Only room available with double is on 3rd floor. Lock on door broken. No Elite status gift given when asked. Knee nothing about the program
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shailika Patel, el 13 sept. 2023
Dear Rita, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with overall stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

2/10 Terrible

Harold

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Don’t trust
I booked the room through this app, however when I arrived the person working the front desk claimed there was an issue with payment. I handed her my card and thought all was fine. The next morning I noticed two separate charges to my account. One from this app for the correct amount, and another for $100.57 from the hotel. When I asked them about it they claimed they couldn’t find where I had been charged based on room number or name. Then said it was probably just a security deposit, despite the fact no one else that stayed there had the same charge. The manager refused to give her name, or look into it any further, and claimed that the charge would come off my account in a few day. The charge never came off, and I had to dispute it with my bank. I don’t know if this is some sort of scam they are running there or what. Either way I’m very dissatisfied with the location.
Se hospedó 1 noche en agosto de 2023
Respuesta de Shailika Patel, el 13 sept. 2023
Dear Harold, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with double charges. However, we did gave the money back on your card. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

6/10 Aceptable

Adrian, Dickinson

No le gustó: Servicios y condiciones de la propiedad
Comfortable room, pool was closed, which I was looking forward to. The property itself is a bit rundown, but the room was comfortable and reasonably priced.
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
It was fine. The rooms smell bad.
Se hospedó 1 noche en julio de 2023
Respuesta de Shailika Patel, el 1 ago. 2023
Dear guest, I would like to apologize on behalf of my staff in regards to bad smell in room. Your satisfaction is important to us and we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you again for choosing staying with us.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Shailika Patel, el 1 ago. 2023
Dear guest, thank you for doing review on your recent stay with us. Your satisfaction is important to us and we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you for choosing staying with us.

8/10 Bueno

Lewis

Viaje en pareja
Le gustó: Limpieza y servicio y personal
I was woken up by ants in the bed on the first morning of my stay. Was given some kind of bug spray which didn't work, bought some Raid and killed the ants. The pool was nasty definitely wouldn't want to swim in it. The hotel ran out of toilet paper the last day we were there. So we had to purchase our own toilet paper. Hotel was definitely ran better the last time i stayed. Definitely needs some management with knowledge about the upkeep of a hotel.
Respuesta de Shailika, el 13 jul. 2023
Dear Lewis, I would like to apologize on behalf of my staff and inconvenience of your stay.

10/10 Excelente

Brandon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Helpful staff, clean rooms, comfy bed
Se hospedó 1 noche en junio de 2023
Respuesta de Shailika, el 13 jul. 2023
Dear Brandon, thank you for rating 5 and we're glad to hear you had a comfortable stay.Thank you for staying with us and hope to see you again.

10/10 Excelente

Jorge-Daniel

Se hospedó 1 noche en junio de 2023
Respuesta de Shailika, el 8 jun. 2023
Jorge, Thank you for taking time out to review your stay with us. Your rating 10 is important to us. Rest assured that we use your feedback to continually improve with the goal of providing the most enjoyable experience for our guests.Again, thank you for choosing staying with us.

8/10 Bueno

Richard

Se hospedó 1 noche en junio de 2023
Respuesta de Shailika Patel, el 8 jun. 2023
Richard, Thank you for taking time out to rate your stay with us. Your feedback is important to us. Rest assured that we use your ratings to continually improve with the goal of providing the most enjoyable experience for our guests.Again, thank you for choosing staying with us.

10/10 Excelente

Nicole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Shailika , el 8 jun. 2023
Nicole, Thank you for taking time out to rate your stay with us. Your feed back and rating 10 is important to us. We're glad you had a great stay with and hope to see you again.Thank you for choosing staying with us.

8/10 Bueno

Alliya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2023
Respuesta de Shailika, el 8 jun. 2023
Alliya,Thank you for taking time out to rate your stay with us. Your feedback about 4 star of the room is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Again, thank you for choosing staying with us.

10/10 Excelente

steven

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a nice and comfortable stay
Se hospedó 3 noches en abril de 2023
Respuesta de Shailika, el 1 may. 2023
Steven, thank you for the review on your recent stay. We're happy to hear that you had comfortable stay with us. Thank you for choosing staying with us and hope to see you again.

2/10 Terrible

Raggiel

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Brisa

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023
Respuesta de Shailika, el 1 may. 2023
Brisa, thank you for you time and rate us 10. We're happy that you liked our facility and hope to see you again.Thank you for choosing staying with us.

10/10 Excelente

Melinda

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was kind and friendly. Hotel appears to have been recently renovated. Very clean and no funky smells.
Se hospedó 3 noches en febrero de 2023

10/10 Excelente

Joshua

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Even with being actively renovated, we weren't woken up with construction noise. Staff helpful and sweet. Breakfast was bland but offered.
Respuesta de Shailika, el 23 ene. 2023
Joshua, thank you for taking time out and writing a review on your recent stay. We're glad to hear that your stay was peaceful. Thank you again for staying with us and hope to see you again.

10/10 Excelente

Guillermo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great time
Respuesta de Shailika , el 23 ene. 2023
Guillermo, thank you for taking time review your stay. Happy to hear you had great time staying with us.Hope to see you again if you traveling west.

6/10 Aceptable

Cody, Midland

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
They were remodeling at the time of my stay! Molding falling off the wall and holes in towels. Elevator had ice cream smeared all over the floor.

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022

4/10 Malo

Samantha

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
1st room had what appeared to be a puke stain on the sham. The 2nd room had hair and not sure what else on shower floor, looked as if it hadnt been cleaned. When walking on the tile some spots sounded like they were going to break and carpet was almost sticky if you walked around with out socks or footwear.
Se hospedó 3 noches en diciembre de 2022

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were friendly and helpful and patiently and willing to find right reservation
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Randy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable
Se hospedó 7 noches en noviembre de 2022

8/10 Bueno

Justin

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

MIKE

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Albert

Le gustó: Servicio y personal y servicios
Se hospedó 1 noche en julio de 2022

2/10 Terrible

Jesse

Room was infested with ants. It was late and I was tired so I just went and slept elsewhere.
Se hospedó 1 noche en julio de 2022

4/10 Malo

carol

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios
If you ad says you have a pool it needs to be open and you need a booster on your Wi-Fi
Se hospedó 1 noche en mayo de 2022

4/10 Malo

Brenda

No le gustó: Servicios y condiciones de la propiedad
When I checked in, I was told the elevator wasn’t working and unfortunately I was on the top (3rd) floor and would have to use the stairs. Did not have any other rooms available, even though very few guests staying. The elevator did start working. The Wi-Fi wasn’t working, the keurig coffee machine not working , cable tv not working-maintenance man had to come in on day off to fix. Construction on 3rd floor, noisy and had to step over tools, rolls of carpet to get to my room. Very unsafe.
Se hospedó 3 noches en abril de 2022
Respuesta de Shailika, el 13 may. 2022
Dear Brenda, I apologize on behalf of my entire staff for inconvenience occurred during your stay with us. As you mentioned, we're under renovation and making everything in working process. We try our best to accommodate our guest with their request, but due to renovation we have very less to rent. Again, we're sorry you had to go through this.

10/10 Excelente

kelly

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Shailika, el 13 may. 2022
Kelly, thank you for your time to rate your stay with us. We appreciate your feedback. Thank you again and hope to see you again.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Shailika, el 13 may. 2022
Dear guest, thank you for your time to rate your stay with us. We're glad you enjoyed your stay with and hope to see again when traveling WestTexas.

8/10 Bueno

Connie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2022

2/10 Terrible

Vanessa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The elevator were not working the coffee was cooled and there was construction loud music
Se hospedó 1 noche en abril de 2022
Respuesta de Shailika, el 11 abr. 2022
Dear Vanessa, I apologize on behalf of my staff about the problem caused during your stay with us. We're in process of getting Elevator fix. I will mention to my breakfast attendant about coffee. Thank you choosing staying with us.

4/10 Malo

Bill

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Expedia failed to comment with property. Did not get my reservation Bathroom sink would not drain. Closet door broken. Ckerk said maintenance would come. Stayed awake waiting for two hours. Never showed up. Had to use cup to brush teeth. Poor hotel.
Se hospedó 1 noche en marzo de 2022
Respuesta de Shailika, el 11 abr. 2022
Bill, let me apologize about the problem caused during your stay with us. I will mention these problems with my staff and make sure things get done. Thank you for choosing staying with us and hope to see you again.