Dear Jimmy,We are deeply sorry to hear about your extremely disappointing experience during your recent stay at our hotel. We sincerely apologize for the numerous issues you encountered, which are completely unacceptable and do not reflect the standard of service we strive to provide.The absence of a front desk after 5 pm and the closure of the rooftop restaurant were unfortunate and not up to our usual standards. We understand the importance of guest assistance and on-site dining options, and we deeply regret that we were unable to meet your expectations in this regard.The state of the pool and the lack of cleanliness in the hotel are inexcusable. We take the cleanliness and maintenance of our facilities seriously, and we will address these issues immediately to ensure they are rectified.Your comments about the uncomfortable beds, wet moldy smell, and the lack of basic amenities like clean towels and soap are disheartening. We apologize for failing to provide you with a comfortable and well-maintained environment during your stay.We deeply regret that we fell short of providing the experience you deserved, and we understand your decision not to recommend our hotel to others. Your feedback will be taken seriously, and we will use it to improve our services and ensure that such issues do not occur in the future.Once again, we apologize for any inconveniences you encountered, and we hope that you would give us another chance to redeem ourselves and provide you with the experience you deserve.Sincerely,