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Opiniones de The Swan Hotel

4 out of 5
The Swan Hotel
27-29 High Street, Arundel, England

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 273 de 408 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 107 de 408 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 20 de 408 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 408 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 408 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Adriana, J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel muy ideal en arundel
El hotel es muy bonito y el desayuno incluido muy bueno, te permiten elegir desayunoncaliente de la carta! Arundel es muy bonito pero no hay mucho que hacer, nosotros nos quedamos una noche y creo que es suficiente. El personal del hotel muy amable. Solo tuvimos un pequeño detalle: la puerta de nuestra recamara no funcionaba bien, costaba un poco de trabajo avrirla e incluso cerrarla. Todo lo demas estuvo super bien.

10/10 Excelente

Beth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely staff, cute and clean room. Great food. Quite a tight squeeze in the bathroom but that’s the nature of the building! We really enjoyed our stay.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good food and staff
Se hospedó 2 noches en abril de 2024
Respuesta de Warren, el 26 abr. 2024
Hi Keith,It's lovely to hear that you enjoyed the food you had with us at the Swan, and hopefully we can see you stay again soon!Kind Regards,Warren, Front of House

10/10 Excelente

Alexandros

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Attentive and professional staff, excellent location, great food.
Se hospedó 1 noche en abril de 2024
Respuesta de Warren, el 26 abr. 2024
Hey Alexandros,Very happy to hear that our staff looked after you well for you enjoy yourself during your stay and we hope to see you stay with us again some time in the future!Kind Regards,Warren, Front of House

10/10 Excelente

Chris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely stay at The Swan. Super staff and a very convenient location.
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Swan, el 5 abr. 2024
Hey Chris, thank you for the lovely review and glad to hear you enjoyed your stay with us!Kind Regards,Warren, Front of House

10/10 Excelente

mark

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable stay in good location with a very good breakfast - room clean and all staff helpful
Se hospedó 2 noches en marzo de 2024
Respuesta de Team Swan, el 16 mar. 2024
Thank you for your lovely review Mark, see you again soon!

10/10 Excelente

martin

Se hospedó 1 noche en enero de 2024
Respuesta de Warren, el 26 abr. 2024
Hey Martin,Thank you for a 5/5 review and hope to see you stay with us again!Kind Regards,Warren, Front of House

10/10 Excelente

Kenneth

Viaje en grupo
Le gustó: Servicios
The service was really good Yvonne was very friendly
Se hospedó 1 noche en enero de 2024
Respuesta de Harry, el 4 feb. 2024
Hello. Thank you for leaving a high rating. We really appreciate this.Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

marie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great value stay in a cosy and classy pub, lovely comfortable room, great breakfast. Top location in lovely Arundel
Se hospedó 1 noche en enero de 2024
Respuesta de Harry, el 4 feb. 2024
Hi Marie, thank you so much for leaving a review. We are pleased you had a lovely stay and found the room to be comfortable.Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Harry, el 4 feb. 2024
Hi Patrick, thank you for the high score, we really appreciate this.Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

DJ

Se hospedó 1 noche en enero de 2024
Respuesta de Team Swan, el 21 ene. 2024
Thanks for the 10/10 DJ!

10/10 Excelente

Graham

Se hospedó 2 noches en diciembre de 2023
Respuesta de Team Swan, el 21 ene. 2024
Thanks for the 5/5 Graham

6/10 Aceptable

David

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Team Swan, el 21 ene. 2024
Thank you for your rating David.

8/10 Bueno

alison, Niagara Falls

Se hospedó 1 noche en diciembre de 2023
Respuesta de Team Swan, el 21 ene. 2024
Thank you for the rating Alison

10/10 Excelente

Charles

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Food very good,needs a bit more comfy seating .bar a bit pricey
Se hospedó 1 noche en noviembre de 2023
Respuesta de Harry Cottey, el 29 nov. 2023
Hi Charles,Thank you for the review! We appreciate your feedback.Kind Regards,Harry CotteyAssistant Manager

8/10 Bueno

John

Se hospedó 1 noche en octubre de 2023
Respuesta de Harry, el 18 oct. 2023
Thank you John, for the high rating!Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

Karlina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you like the finner thing's in life this place delevivers right down to the woven blanket on the bed.Its warm inviting and jolly good value for money.Breakfast was yet another great treat with homemade yogurt absolutely scrumptious.Well done top marks
Se hospedó 1 noche en octubre de 2023
Respuesta de Harry, el 18 oct. 2023
Hi Karlina,Thank you for reviewing us. So pleased you enjoyed yourself during your stay. Hope to see you again soon.Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Well worth a visit, great all round
Stayed here for 2 nights in 'Indulgence room' and had fantastic stay. Couldn't fault anything at all. The food, service, location, room and cleanliness were all spot on. Very dog friendly. Staff could not have been more helpful and pleasant. The 'signature dish' of seared trout was really great, as was breakfast. Excellent experience all round.
Se hospedó 2 noches en octubre de 2023
Respuesta de Harry, el 18 oct. 2023
Thank you for leaving a review for us. Such a lovely read. We do hope to see you again soon.Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

Nicola

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly, welcoming staff, room spotlessly clean with extra touches such as slippers & robe, fresh milk, artisan teas & coffees with chocolates in the room etc.
Se hospedó 1 noche en octubre de 2023
Respuesta de Harry, el 18 oct. 2023
Hi Nicola,Thank you for taking time to review us. We are so pleased you had a nice stay and found staff to be welcoming and the room to be clean! Looking forward to seeing you again.Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

shellie

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely stay . Staff were Amazing . Befroom was small and cosy . Fpod was absolutely Amazing Perfect for my husband and I & our dog. Very dog friendly . Definitely going back .
Se hospedó 2 noches en octubre de 2023
Respuesta de Harry, el 18 oct. 2023
Hi Shellie,Thank you kindly for leaving a review. This is so lovely to read. We are pleased you found the food to be amazing. We look forward to seeing you all again soon!Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

Anthony

Se hospedó 1 noche en octubre de 2023
Respuesta de Team Swan, el 26 oct. 2023
Thank you for the 5/5 Anthony

10/10 Excelente

Nicola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
An overnight stay and very enjoyable it was too. Very comfy large room with bath and sep shower and fluffy white bathrobes! Combined with excellent breakfast.
Se hospedó 1 noche en octubre de 2023
Respuesta de Harry, el 18 oct. 2023
Hi Nicola,Thank you so much for the review. So pleased you had a lovely time with us. Look forward to welcoming you back soon.Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

Nigel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All the staff were very welcoming and friendly. The room was clean and we were very impressed with all the little extras in the room such as high class toiletries, tea coffee and chocolates. Slippers and dressing gowns were also provided. The breakfast in the morning was excellent with lots of choice and very generous portions. We had dinner on the first night which was also really good. I would definitely recommend staying here
Se hospedó 3 noches en septiembre de 2023
Respuesta de Harry, el 18 oct. 2023
Hi Nigel, thank you for leaving a review. This is such a lovely read. Look forward to seeing you again!Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Charming!
Lovely staff, lovely bed and room- awesome breakfast!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Team Swan, el 29 sept. 2023
Thankyou for your lovely feedback

10/10 Excelente

Michelle

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely room with roll top bath and separate shower. Bed was extremely comfortable and room was lovely and clean. Breakfast was really tasty and staff were excellent.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Team Swan, el 29 sept. 2023
Thank you for your feedback I am pleased you have enjoyed your time with us

8/10 Bueno

Dawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cosy hotel in Arundel
Cosy overnight stay in Arundel. Accommodation well decorated and comfortable, and staff welcoming. Great menus, including vegetarian options and exceptionally fresh haddock. An offer of assistance with baggage would have been appreciated in the absence of a lift and with steep stairs to negotiate. Lovely central location for exploring Arundel and the castle.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Team Swan, el 29 sept. 2023
Thank you for your review, I appreciate your feedback & am pleased you have enjoyed your time with us!

10/10 Excelente

Simon

Se hospedó 2 noches en agosto de 2023
Respuesta de Team Swan, el 29 sept. 2023
Thanks for the 5/5!

10/10 Excelente

Brittany

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The swan hotel has so much history. Great staff, and breakfast is included. We stayed for the festival and the hotel was in a great location.
Respuesta de Harry Cottey, el 30 ago. 2023
Hi Brittany, thank you so much for this review, we appreciate your comments.Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de harry, el 30 ago. 2023
Thank you for the perfect score!!Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

Paul

Se hospedó 1 noche en agosto de 2023
Respuesta de Beata, el 23 ago. 2023
Thank you for a great score , we delighted to see you had a nice stay

8/10 Bueno

Sean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Beata, el 23 ago. 2023
Thank you for your review , look forward to seeing you again

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thank you!
Spent a lovely night here, bed was comfortable and breakfast was great x
Se hospedó 1 noche en agosto de 2023
Respuesta de Beata , el 9 ago. 2023
Thank you for taking time to review our hotel. We are very pleased to hear you had a nice stay

10/10 Excelente

Echo, Macau SAR

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice British cottage hotel in a historical town. Clean and cozy environment. Bed is comfortable and breakfast is amazing.
Se hospedó 1 noche en agosto de 2023
Respuesta de Beata, el 9 ago. 2023
Thank you for your lovely review , look forward to seeing you again in the future

8/10 Bueno

Mark

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Decent stay
Great food, staff excellent but rooms could do with a bit of tlc. Not enough space to hang clothes and en suite could do with an extractor fan to get rid of steam. Bed comfy, tea and coffee tray good. All in all ok but not brilliant.
Se hospedó 3 noches en agosto de 2023
Respuesta de Beata, el 7 ago. 2023
Thank you for your feedback Mark. We do have some planned maintenance coming up , so please contact us if you would like to book a return visit & experience different type of room .

6/10 Aceptable

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Beata, el 7 ago. 2023
Dear Sarah, thank you for your review, would appreciate a bit more feedback if possible

10/10 Excelente

Paul

Se hospedó 2 noches en julio de 2023
Respuesta de Team Swan, el 29 sept. 2023
Thanks for the 10/10!

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Beata, el 4 ago. 2023
Thank you for a great score , look forward to seeing you again

10/10 Excelente

M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic stay, great location.
Se hospedó 2 noches en julio de 2023
Respuesta de Beata, el 4 ago. 2023
Appreciate you taking time to review us , glad you had a great stay

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing stay
We had an amazing time while in Arundel. The large part of that was the hotel. The welcome we received and the service provided was excellent. The room was beautiful with lovely touches.
Se hospedó 1 noche en julio de 2023
Respuesta de Beata, el 4 ago. 2023
Thank you for a lovely review . I will share it with the team that you enjoyed our hospitality & little extras we do for our guests

10/10 Excelente

Nel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely room in a great town to explore. Staff were friendly and helpful. Breakfast was delicious
Se hospedó 1 noche en julio de 2023
Respuesta de Beata , el 23 jul. 2023
Thank you for a lovely review. Hope to see you returning to visit

8/10 Bueno

Denise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good sleep, great breakfast and wonderful service!
We had a great experience at the swan hotel. Room was small but comfortable and I felt that the service was top notch from the extra special finishing touches in your room to one of the very best breakfasts we have had at a hotel. Would highly recommend.
Se hospedó 2 noches en julio de 2023
Respuesta de Harry, el 20 jul. 2023
Hi Denise,Thank you for reviewing us! Lovely words, we look forward to seeing you again.Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were outstanding. The hotel is in a perfect location with easy parking behind the hotel. Lovely town and close to Brighton, Worthing and other lovely towns perfect stay
Se hospedó 2 noches en julio de 2023
Respuesta de Harry, el 20 jul. 2023
Hi Stephen,Thank you so much for reviewing us! We really appreciate this.Kind Regards,Harry CotteyAssistant Manager

6/10 Aceptable

Andrew

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The property is fine but just did not justify the price.
Se hospedó 1 noche en julio de 2023
Respuesta de The Swan , el 18 jul. 2023
Thank you for your honest feedback, we can offer direct booking discounts if you were to join us again to reduce the price.

10/10 Excelente

Jan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Attentive and delivering
Enjoyable stay, on various fronts. Attentive team. Keep it up.
Se hospedó 2 noches en julio de 2023
Respuesta de Team Swan, el 17 jul. 2023
Thank you for the great review!

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Well appointed, comfortable, welcoming
We were delighted when we arrived at the hotel, the decor is lovely from the bar/restaurant downstairs to the bedroom, which got a ‘wow’ from us as we went in! It was also very clean and comfortable. The staff running the breakfast service went above and beyond to ensure my dietary requirements were safely met. Location-wise it’s right in the centre of Arundel, a few minutes walk from the castle and cathedral, as well as other pubs, tearooms and shops. We are already talking about going back for another stay as we found it so relaxing and enjoyable.
Se hospedó 1 noche en julio de 2023
Respuesta de Team Swan, el 17 jul. 2023
Thank you so much for your detailed review, I am pleased you have enjoyed all aspects of your stay

10/10 Excelente

Sofia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely hotel and staff that are happy to go above and beyond. Nice little extra’s. Good breakfast too !
Se hospedó 1 noche en julio de 2023
Respuesta de Harry, el 3 jul. 2023
Hi Sofia!Thank you ever so much for the review, such a lovely read. We hope to see you again soon.Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

Nancy, Norwich

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Harry, el 3 jul. 2023
Hi Nancy, thank you so much for the high rating!Kind Regards,Harry CotteyAssistant Manager

6/10 Aceptable

Simon

Se hospedó 1 noche en junio de 2023
Respuesta de Harry, el 3 jul. 2023
Hi Simon,Thank you for leaving us feedback. We hope you will visit us again.Kind Regards,Harry CotteyAssistant Manager

10/10 Excelente

Sally

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A little gem.
Ideally-situated, quiet & comfortable hotel. The bathroom was fabulous & the breakfast, served by a really lovely lady, was outstanding. Thank you!
Se hospedó 1 noche en junio de 2023
Respuesta de Team Swan, el 29 jun. 2023
Thank you for your review, I am pleased that you have enjoyed all aspects of your stay Regards Jasmine, Deputy Manager

10/10 Excelente

Jack

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Charming and Comfortable Hotel
Great retro-style hotel with modern conveniences in the heart of beautiful, historic Arundel. Friendly and outgoing staff that makes you feel like family. Wonderful breakfast options, including the traditional full English breakfast. Nicest shower with best water pressure we’ve encountered during our six-week holiday in Europe. Great value.
Se hospedó 5 noches en mayo de 2023
Respuesta de Swan Arundel, el 14 jun. 2023
Thank you Jack for your review, I am pleased that you were able to relax and unwind with us and take in the historically beautiful Arundel, if your in the area please pop by would be lovely to welcome you back Regards Jasmine, Deputy Manager