Terraza o patio

Opiniones de Hampton Inn Asheboro

2.5 out of 5
Hampton Inn Asheboro
1137 E Dixie Dr, Asheboro, NC

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 400 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 309 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 126 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 99 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 66 de 1000 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

6.8/10

Servicios

8.0/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cristian

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2021

4/10 Malo

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto todo excepto que no hay control para que los guest puedan descansar música fuerte en otros cuartos gritos de otras personas al lado de cuarto me tuve que ir del hotel por la media noche al no poder descansar y dormir hacer fiestas en un cuarto de hotel debería estar prohibido por respeto a los otros clientes x eso no me gusto y me tuve que ir y rentar otro hotel a pesar que yahsbis pagado en Hampton inn
Se hospedó 1 noche en febrero de 2021
Respuesta de taskfroce GM, el 21 feb. 2021
We are sorry that you had a bad experience with loud music and people screaming and it'd kept you up. We do try very hard to enforce a quiet time at 10pm, but if we don't know about it, it makes it difficult to resolve the issue. I would ask if you contacted the front desk to give us the opportunity to take care of it for you? We do hope that you will consider giving us another chance to make a better first impression.

10/10 Excelente

Jane

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a great experience! Perfect location and wonderful staff
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 29 abr. 2024
Jane, we're delighted to hear that your visit at Hampton Inn Asheboro was an enjoyable one! We're pleased our prime location and wonderful team members contributed to your positive experience. We appreciate your feedback and look forward to welcoming you back for another memorable stay.

10/10 Excelente

Cathy

Viaje familiar
Great service. Easy check in. It would be nice if they had something in the room giving directions for getting password to WIFI check in and out time
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 28 abr. 2024
Cathy, thank you for your positive comments about the Hampton Inn Asheboro. We're thrilled that you appreciated our efficient check-in service. Your suggestion about providing explicit in-room directions for Wi-Fi access and the check-in/out time is valued. We're always striving to enhance the guest experience. We hope to welcome you again soon.

10/10 Excelente

Robin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There were many reviews saying it was dirty and stinky. I didn’t find that at all. It had a clean smell and they allowed us to check the room out before finalizing it. The breakfast was limited on items and the room could use some minor repairs. But we enjoyed our weekend and the pool was open. That was nice albeit cold water.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 22 abr. 2024
Robin, it's delightful to hear that your experience at Hampton Inn Asheboro exceeded expectations regarding cleanliness. We appreciate your understanding regarding the breakfast and the occasional need for room improvements. Also, we're glad you enjoyed the pool facilities during your stay. We constantly aim to ensure our guests have a pleasing visit, and we're looking forward to welcoming you back, hopefully in warmer pool conditions.

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay for the zoo.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 16 abr. 2024
John, it's wonderful to hear that you found the Hampton Inn Asheboro to be a convenient location during your visit to the zoo. We appreciate your positive review and hope to see you again soon for your next adventure!

8/10 Bueno

Mike, Goldsboro

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great. Property does need some updates but nothing major.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 14 abr. 2024
Mike, thank you for your input. At Hampton Inn Asheboro, we're pleased to hear our team members provided a wonderful experience. Be assured, we're committed to improving our facilities and we value your suggestions. We hope your travels bring you back our way soon.

4/10 Malo

Gayatri

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not clean & torn furniture. Shower Curtain was missing.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 8 abr. 2024
Gayatri, we are genuinely disheartened to hear about your observations during your stay. It's essential for us to provide a neat environment, reliable room utilities, and well-maintained furnishings. We appreciate this feedback as it allows us to identify areas that need attention. Please rest assured that we will address these concerns seriously. It is our goal to vastly improve your experience, should you choose to stay with us in the future.

2/10 Terrible

Amanda

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
I can’t believe this hotel is under the Hilton Umbrella. The rooms have a terrible mildew odor the carpets are disgusting and hair in the bed when I pulled the sheets back. Pool was closed and that info was not provided upon the reservation. The staff was nice but it seems they’ve become accustom to the complaints as they had febreeze on hand as a resolution. So many people are expressing the same concerns. Absolutely do not recommend.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 10 abr. 2024
Amanda, it's disheartening to learn about the issues you've encountered. We regret that you were not entirely pleased with the cleanliness of your room and wish to assure you that appropriate measures are constantly taken to maintain our standards. As for the pool availability, it's truly unfortunate if this was not fully conveyed to you when booking. We're pleased that our team members were helpful, even though your overall experience wasn't up to expectations. Please rest assured we're keen on improving based on guest feedback like yours. We hope to have another chance to offer you a more satisfying stay in future.

6/10 Aceptable

catherine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
The breakfast was good.we went to this hotel because of the pool and weight room. But this entire room was looked.had to leave early because there was nothing to do with the kids
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 7 abr. 2024
Catherine, we appreciate your feedback. It's great to hear you enjoyed our breakfast selection. We apologize that the leisure facilities were not accessible during your stay which hampered your expected experience. We recognize the importance of these amenities, especially for families travelling with children. We are taking note of your comments into our ongoing efforts to enhance guest satisfaction. We hope you'll allow us a chance to host you again offering a full range of services.

4/10 Malo

Charlene

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Poor communication about pool being unavailable
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 8 abr. 2024
Charlene, we regret to hear about your experience. Being unaware of the pool status can indeed cause disappointment. Your feedback is important as it allows us to improve our guest communication. We hope to have the chance to welcome you back in the future for a more positive stay.

4/10 Malo

Brandon

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 7 abr. 2024
Thanks for the feedback, Brandon.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

6/10 Aceptable

Oussama, Fort Wayne

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The property was very not hilton experience, ceiling in hallway had drywall sheet covering holes, carpets in the room was very old, wall paper pealing of the wall in some areas.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 5 abr. 2024
Oussama, it is disheartening to read about your less-than-perfect experience. It's essential to us that our guests feel the quality and comfort associated with our brand. Your comments regarding areas needing improvement, such as the hallway and room interiors, are valued. Please know, these issues are being looked at by our dedicated team members. We appreciate your feedback and hope for another opportunity to make your next stay a better one.

4/10 Malo

Susan

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Room 115 was a room right off the lobby and breakfast area. There was a weird smell in the room, the molding was coming off the wall, the shower rod was coming out of the wall so the curtain wouldn't stay closed while showering. Not very sound proof at all, heard the people in the hallway plus the kid that was stomping around above us in the next floor. Didn't end eating the breakfast because there were so many people waiting and the food wasn't even being refilled fast enough. Would not book this place again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 4 abr. 2024
Susan,We regret to learn of the inconveniences you encountered during your stay. Our aim is to provide inviting rooms and a smooth experience, so we're sorry for the various issues you faced. We also understand your disappointment related to noise level and breakfast service and we'll use your comments to improve. We hope you'd consider giving us another chance to serve you better.

6/10 Aceptable

Rebecca

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I called ahead time to confirm if their pool was open. I was told on the phone it was. Upon arrival I found out it ws closed for the season. Who closes an indoor pool for the season? I wss told we could use the one next door because the 2 hotels were connected. Went to use the pool at the other hotel and it had 13 person limit. The hotel I was guest had bigger indoor pool. Now if both hotels are connected, they why not have the bigger pool open to hold more guest. Made no sense.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 2 abr. 2024
Rebecca, it's regrettable to hear about the misunderstanding regarding the pool availability. While it's true that our two properties offer shared amenities, the pool usage may vary according to various circumstances. We apologize for any inconvenience this might have caused. Rest assured, we are continually working to improve our guest experience and your feedback is invaluable in this process. Thank you and we hope for another chance to serve you better in the future.

2/10 Terrible

Bianca

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was very friendly, however the property was concerning. My first room had a half dead bug in the bed. I was then given a 2nd room that smelled really bad and the AC was blowing out really weak.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 30 mar. 2024
Bianca, we appreciate you taking the time to share your experience. It's great to hear that our team members were amiable during your stay. However, it's unfortunate to learn about the condition of the bedrooms. Please rest assured we have a rigorous cleanliness and maintenance standard in place. We hope we'll have the opportunity to better serve you in the future.

2/10 Terrible

Aaron

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
We picked this property becuase our granddaughter wanted to swim in the indoor pool. It was not available. The phones did not work. The cable was not working so they came and moved a small box but we had terrible reception and no data in the guide. Breakfast was iced cold. I really wished we had gone to another location.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Aaron, it's unfortunate to hear about your recent experiences. It sounds like there were some unforeseen circumstances with the pool and certain in-room amenities, and we understand how these could disrupt your stay. We also note your comments regarding the breakfast and we're always striving to ensure a high-quality dining experience for our guests. We deeply appreciate your feedback, and we assure you that proper measures will be taken to improve our services. We invite you to give us another chance to deliver a superior experience next time.

10/10 Excelente

Brandon

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Allows my dog, clean close to everything, good breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 23 mar. 2024
Brandon, it's fantastic to hear that you appreciated Hampton Inn Asheboro's pet-friendly policy, cleanliness and easy accessibility to nearby attractions. We are also glad you enjoyed our sumptuous breakfast. We look forward to welcoming you and your furry friend back soon.

6/10 Aceptable

Nicki

Viaje con mascota, Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The pool and hot tub where closed. This is the reason i picked this hotel. I most likely will not stay here again. Also, it was noisey
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 6 mar. 2024
Nicki, we regret to read that your recent stay fell short of expectations, particularly concerning facilities that were unavailable at your time of visit. We also recognize your remark regarding the noise. While we strive to maintain a serene environment, it can indeed be challenging during peak times. We value your feedback and hope to have another chance to provide you with a more satisfactory experience.

10/10 Excelente

Cindy

Viaje familiar
Le gustó: Servicios
They were doing some renovations during our stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 1 mar. 2024
Cindy, we're thrilled you chose Hampton Inn Asheboro during our period of refurbishment. Your patience is much appreciated and we hope to present a fresh and updated look during your future visits. Your experience means a lot to us, and we hope to see you soon.

6/10 Aceptable

Dr. Wayne, Calgary

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Not good
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 26 feb. 2024
Dr. Wayne, it's disappointing to hear your experience wasn't up to expectations. We appreciate your feedback and will work to improve guest satisfaction. We hope for an opportunity to better serve you in the future.

4/10 Malo

Amanda

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The TV in room 338 turn on and off continuously. When we arrived we turned it on, and it kept turning off. When we got back to the hotel after dinner, we turned it on, and it stayed on for an hour, and then turn on and off THE ENTIRE NIGHT. It would turn on slowly, and then stay on for about 30 seconds, and then turn off. ALL NIGHT. It was still doing it in the morning the entire time before we left. It was very disruptive -we turned off the sound, but the light would still go on and off as it turned on.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 26 feb. 2024
Amanda, we truly regret hearing about the difficulties experienced with the TV in your room. This is indeed disruptive and not the relaxing environment we strive to provide our guests. Please be assured that your feedback has been shared with our maintenance team for further review to prevent such instances in the future. Thank you for bringing this to our attention. We hope for the opportunity to deliver a better experience on your next stay.

10/10 Excelente

Isabel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient area.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 25 feb. 2024
Isabel, we appreciate the wonderful review. We're glad to hear the convenience of Hampton Inn Asheboro's location suited your trip. Your feedback is invaluable, and we hope to serve you again in your future travels.

6/10 Aceptable

Shaun

Viaje de negocios, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
A lot of things out of service - pool, ice machines, vending machines. Seems like the entire facility needs some upkeep. Room had a funky smell, but was otherwise clean. Breakfast was pretty good, but they kept running out of waffle batter (see previous comments RE: needing some upkeep).
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 20 feb. 2024
Shaun, it's disheartening to hear that you encountered some issues during your stay. We apologize for any inconvenience caused by amenities not being up to standard. It's important that your room meets your expectations, and we're sorry if the smell detracted from your comfort. It's equally vital that our morning meal be satisfying, and we regret any concerns regarding the availability of waffle batter. Your insights are important as they help us improve our performance. We trust you'll notice enhancements during future stays.

10/10 Excelente

Audrey

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place ! We enjoyed our stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 11 feb. 2024
Audrey, thank you for sharing your experience. It's wonderful to hear that you enjoyed your stay at Hampton Inn Asheboro. We strive to provide a great experience for our guests, and your feedback is valuable. Looking forward to welcome you back in the future.

6/10 Aceptable

Tina, Oak Hill

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Cleanliness needs improved. Especially in bath area.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 11 feb. 2024
Tina, we appreciate your feedback and are sorry to hear about your experience with the cleanliness, particularly in the bathroom area. It's crucial for us to maintain a high-standard of cleanliness across all areas. Your comments will be reviewed with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.

4/10 Malo

Joshua, Fort Mill

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
When I arrived at the property, I checked in fine, went to the middle of the hotel and access to elevators on the first floor, which reeked of marijuana. Then went down and asked the front desk staff which way was the pool they told me that their pool was broke. I had to walk across the parking lot to another hotel. That was not acceptable if you advertise that you have a pool you should have a pool I have a one year old and I’m not gonna be walking from hotel to hotel in 40° weather while he’s wet after swimming that was my biggest problem with this hotel false advertisement I would not have rented a room from this place if I knew they didn’t really have a working pool.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 5 feb. 2024
Joshua, we appreciate your honest feedback. We are sorry that your stay wasn't to your satisfaction due to an issue with our swimming amenities. Our team should strive to communicate any out-of-order facilities clearly to all of our guests. Additionally, we take note of your comment about the smell in the elevator area. It's unfortunate that we couldn't meet your expectations this time and hope you'll give us another chance in the future to make this right.

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff are very nice here. Hotel was clean and stay was perfect!
Se hospedó 4 noches en enero de 2024
Respuesta de Customer Service, el 28 ene. 2024
Margaret, it's delightful to know that your stay at Hampton Inn Asheboro was perfect and you encountered our friendly team members. We're pleased that you appreciated our cleanliness. Thank you for sharing your pleasant experience, and we look forward to welcoming you back.

8/10 Bueno

Rider

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good hotel, the only disappointment was that the pools were closed due to “renovations” which I didn’t see anything going on. Other than that I definitely recommend this place
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 23 ene. 2024
Rider, it's great to hear you recommend Hampton Inn Asheboro. We appreciate your feedback about the pool situation and understand how this could have impacted your stay. Renovations sometimes require careful planning, which may be unseen, but ultimately serves to enhance the guest experience. We appreciate your patience and hope to have the pool ready for your next visit. Thank you for your kind words!

10/10 Excelente

Sandra, Fanwood

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 22 ene. 2024
Thank you for the amazing rating, Sandra!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hampton Inn Asheboro soon!Thanks again for leaving your feedback!

2/10 Terrible

Jason

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had expected more of a Hampton Inn
Room was musty, smelled awful. There was a crowd of people in the hall running around and yelling until 3am…wound up with 2 hours of sleep. Choose someplace else to stay!
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 8 ene. 2024
Jason, we regret to learn that your stay with us wasn't as relaxing as it could have been. We apologize you experienced a disruption during your night and had to deal with undesirable conditions in the room. Please know we take your feedback seriously and will work with our team members to address these concerns. Your comfort and satisfaction are important to us. We do hope to have another chance to demonstrate the type of experience we strive to provide.

10/10 Excelente

Lucille R

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 9 ene. 2024
Thank you for the perfect rating, Lucille!We are very pleased to hear that you had a wonderful stay at Hampton Inn Asheboro. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excelente

Pamela, Harrisburg

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Even on New Year's Eve, it was very quiet. No problem sleeping.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 13 ene. 2024
Pamela, we appreciate you taking the time to share such positive feedback about your stay at Hampton Inn Asheboro. We're thrilled knowing that you were able to enjoy a peaceful sleep even on New Year's Eve. We're looking forward to welcoming you back for another tranquil night's rest.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service, el 17 dic. 2023
Thanks for the perfect rating, Michael! We can't wait to see you again soon for another amazing experience at Hampton Inn Asheboro. Have a great day!

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bed Bugs!
Room 302....bed bugs found the next morning. Front desk did nothing. They said someone would call. It's been 6 days... nothing! I've reached out 3 times to speak to someone... nothing!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 25 nov. 2023
Greetings. We deeply regret to hear about the situation you encountered during your stay and it's alarming that you perceived a lack of action regarding your concerns. Our team values every feedback and we assure you that we treat incidents like this promptly and seriously. We are glad to note that our team member was able to reach out to the third party and a refund has been issued in this regard. Thank you for staying with us. We look forward to having another chance to better serve you next time.

6/10 Aceptable

Roger

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 22 nov. 2023
Roger, it seems you've rated your recent stay with us as average. We're looking forward to welcoming you back soon for a more satisfactory stay.

2/10 Terrible

ADRIAN J

Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza
Did not like we had bed bugs in my bed
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service, el 24 nov. 2023
Thank you for sharing your feedback, Adrian.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 Bueno

Julie

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 8 dic. 2023
Julie, thank you for choosing to stay at the Hampton Inn Asheboro and for taking the time to rate us. We're delighted to see that you had a pleasing experience. We hope to have the pleasure of hosting you again in the future!

6/10 Aceptable

GREGG

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
WET BATHROOM
TO WHOM IT MAY CONCERN, NOT TO COMPLAIN MUCH. BUT: THE TUB RAN 24/7. I SAW A MAINTENANCE MAN IN THE HALL. HE SAID IT IS A BROKEN PART AND WAS ON ORDER. I TOLD THE FRONT DESK. I THINK I WAS TALKING TO A WALL. NO RESPONSE. SO THE SPLASHING FROM THE TUB SPOUT WAS ALL OVER THE FLOOR. I HAD TO KEEP WIPING IT UP. I DON'T LIKE WALKING ON A WET FLOOR AT NIGHT HALF A SLEEP . WELL JUST THINK IF I SLIPPED. I AM NOT A HAPPY CLIENT. THE ROOM SHOULD BE BLOCKED OFF TILL IT IS FIXED BEFORE SOMEONE DOSE GET HURT. YOURS GREGG EVANS
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service, el 13 nov. 2023
Gregg, we regret to hear of the maintenance issue you encountered in the bathroom. We always strive to provide well-maintained rooms for our guests and it seems we fell short during your stay. Comments like yours provide us with important feedback for improving guest experiences moving forward. We appreciate your suggestions and will certainly look into it to avoid any miscommunications. While we understand that you're less than satisfied this time, we do hope you'll give us another chance to impress you in the future.

4/10 Malo

Shelly

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I was very dissatisfied with this hotel. The pictures that are online are very deceiving online. It looks like it’s very clean and very updated after checking in and getting to our room. We realized that it was not updated. The rooms were very dingy and dark. it was missing some of the trim, and the very noticeable areas, the walls were very dingy and dirty. The light above the shower kept flickering it would not work. It was very loud and you could hear everything the people in the room above and people walking through the hallways. My personal opinion it was not worth $228 a night , so I was very displeased, but had no other choice but to stay there. It was missing the rods to open the curtains. But on a good note, there was absolutely no bugs. The white comforters on the beds looked very old and stained up. I actually went to the store and bought a blanket and stuff to actually sleep with.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service, el 10 nov. 2023
Shelly, we regret to hear that your recent visit didn't meet the expectations set by our online photos. We endeavor to offer transparency and accurate information for all our guests and your feedback is appreciated and will be considered moving forward. More so, we appreciate your remarks about some areas of the room needing attention, and will definitely share your feedback with our team. It's also unfortunate to know about the noise disturbances that affected your stay. Please know that our aim is to provide a comfortable and pleasant experience for our patrons, and we apologize if we fell short this time. On a brighter note, we're glad to hear there were no issues with unwanted pests and your note about our cleanliness is appreciated. Your comments are important to us, and will help guide our improvements. We hope to have the opportunity to serve you better in the future.

6/10 Aceptable

Meagan

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The building was run down and falling apart. Peeling wallpaper, cracks that were poorly painted in the headboard of both beds, mold on the ceiling above the shower,and many other examples. We were given no notice that the pool was out of commission which feels intentional. Paying $250 a night to stay there is outrageous. I would not pay $100 to stay there.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service, el 6 nov. 2023
Meagan, we're sorry to hear that your stay didn't meet your expectations. Addressing your concerns about the condition of the room, please rest assured that we're constantly striving for improvements. Your point about the pool is noted and we apologize for any miscommunication. We believe the value we provide justifies our rates and are sorry to hear you felt differently. We hope you will consider giving us another chance, as we truly value your feedback.

8/10 Bueno

Benjamin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 30 oct. 2023
Thank you for taking the time to leave us such an amazing rating, Benjamin!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hampton Inn Asheboro.

6/10 Aceptable

Edgar

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Outdated
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 29 oct. 2023
Edgar, your brief note about the décor provides valuable insight. We appreciate the feedback and our team frequently evaluates and updates our property to continue satisfying our guests. We hope your next stay will meet your expectations and provide a favorable impression.

8/10 Bueno

JACKIE

Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 30 oct. 2023
Jackie, thank you for choosing Hampton Inn Asheboro during your recent travels. We're delighted to learn that your overall experience was positive. Your feedback is highly appreciated and we hope to have the opportunity to serve you again in the future.

4/10 Malo

Alison

Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 17 nov. 2023
Alison, it's evident from your rating that your experience did not live up to your expectations and we take such concerns very seriously. Feedback like yours helps us more in implementing improvements and we hope to have another opportunity to better your experience.

10/10 Excelente

Terry, Greenville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice place to stay.
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 23 oct. 2023
Terry, it's wonderful to hear you found your stay at Hampton Inn Asheboro to be delightful. We appreciate your review and we continue looking forward to providing excellent experiences.

6/10 Aceptable

Josh

Viaje familiar
Le gustó: Limpieza y servicio y personal
It was a alright stay. I was a little bummed out that the indoor pool was down. That was the main reason for booking this so the kids could swim at night when we arrived and after daily activities
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 22 oct. 2023
Josh, thank you for sharing your feedback. We understand that the unavailability of the indoor pool during your stay may have come as a disappointment, especially since it was an amenity you highly anticipated utilizing. Please rest assured we aim to ensure all facilities are operational for our guests to enjoy and your comment will be shared with our team members for review. We hope to have the opportunity to better serve you in the future.

8/10 Bueno

Leslye

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 15 oct. 2023
Thanks for the 8/10 rating, Leslye!We're happy you had such a lovely stay at Hampton Inn Asheboro! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Bueno

Justin

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 27 oct. 2023
Justin, we appreciate your rating for Hampton Inn Asheboro. We aim to offer an even better experience next time. Your satisfaction is fundamental to us, and we're glad to know we met your expectations. Do visit us again soon!

6/10 Aceptable

george

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 9 oct. 2023
George, we take note of your neutrally rated experience at our property. We're committed to continuous growth and improvement, and comments like yours help us achieve that goal. We'd love to welcome you back again to provide a flawless experience.