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Opiniones de Sofitel Legend Old Cataract Aswan

5 out of 5
Sofitel Legend Old Cataract Aswan
Abtal El Tahir Street, Aswan

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 304 de 352 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 31 de 352 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 352 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 352 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 352 opiniones" "

9.8/10

Limpieza

9.6/10

Servicio y personal

9.8/10

Servicios

9.8/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jorge, Miami

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the most beautiful hotels I've ever stayed!
Se hospedó 1 noche en mayo de 2023
Respuesta de Mariam Abdulrahman, el 28 may. 2023
Dear Valued Guest,BonjourThank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel.We look forward to welcome you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Gerardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Uno de los mejores hoteles del mundo
Un pasaje a la magnificencia del pasado , impresionante por donde se lo mire ,
Se hospedó 2 noches en julio de 2021
Respuesta de Mahmoud Fathy, el 29 jul. 2021
Dear Valued Guest Bonjour Thank you very much for your interest to stay at Sofitel Legend Old Cataract Aswan. We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mahmoud Fathy Guest Experience Manager

10/10 Excelente

fernando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2018
Respuesta de Mahmoud Fathy, el 29 nov. 2018
Dear Valued Guest Bonjour Thank you so much for your feedback in regards to your recent stay at Sofitel Legend Old Cataract Aswan! It truly is a delight to read that you have enjoyed your stay with us. We look forward to welcome you back to our hotel again in the near future. Warm Regards Mahmoud Fathy Guest Experience Manager

10/10 Excelente

sebastian, buenos aires

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Imposible pedir mas!
Desde el check in muy rapido, habiendo llegado a la madrugada. Nos prepararon cajas de desayuno por que salíamos muy temprano a una excursión. Habitacion grande con vista al río, silenciosa, baño y cama impecables. La pileta y sus servicios muy eficientes. Desayuno muy variado. Imposible pedir mas. Realmente para nosotros sera un hotel inolvidable.
Se hospedó 2 noches en mayo de 2018
Respuesta de Mahmoud Fathy, el 12 may. 2018
Dear Valued Guest Bonjour It truly is heart-warming to read of our valued guests stays and how our passionate team create only memorable moments for them. We are so delighted to know you enjoyed your stay in one of our wonderful suites with a magical view of the Nile. We would love to welcome you back to Sofitel Legend Old Cataract Aswan for another wonderful stay with us. Warm Regards Mahmoud Fathy Guest Experience Manager

10/10 Excelente

Tatiana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superb!
Wonderful, one of a kind hotel. The Old Cataract is probably the oldest historic hotel in Egypt. It was rather recently renovated but still keeps its old charm. The view is spectacular, it’s staff very helpful and nice, the rooms in the new building are awesome and our tour to Winston Churchill and Agatha Christie’s suites made us travel back to the earliest 1900, the golden era of travelling in Upper Egypt! Superb!
Respuesta de Mahmoud Fathy, el 12 may. 2018
Dear Valued Guest Bonjour Thank you for taking the time to provide us with valuable feedback in regards to your recent stay at Sofitel legend Old Cataract Aswan. It is great that you were able to benefit from the great & unique location of the hotel and the most beautiful views of Aswan. We are so thrilled to read of your enjoyable stay with us . Thank you once again for your truly wonderful review! The entire team look forward to welcoming you back very soon to Sofitel Legend Old Cataract Aswan ensuring you another magnifique stay. Warm regards, Mahmoud Fathy Guest Experience Manager

10/10 Excelente

sahar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Iconic place filled with historical and majestic vibes. Everything was great. Food was delicious. The piano player at 1902 restaurant at dinner was phenomenal playing um Kalthoum and other classic Arabic music. Really memorable. The staff is polite and extra kind and gracious. The wooden stairs were not so clean and had webs at some corners.
Se hospedó 1 noche en abril de 2024
Respuesta de Mariam Abdulrahman, el 23 abr. 2024
Dear Valued Guest,Bonjour Thank you for choosing Sofitel Legend Old Cataract Aswan and sharing your experience. We are delighted to hear that you enjoyed the historical and majestic vibes, delicious food, and phenomenal piano performance at the 1902 restaurant. Your kind words about our polite and gracious staff are truly appreciated. We have duly noted your feedback about the cleanliness of the wooden stairs and will address it promptly. Thank you again for sharing your experience & looking forward to welcoming you back to our hotel again.Sincerely, Mariam Abdulrahman Guest Experience Manager

10/10 Excelente

Samira

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Margret

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location on the Nile.
Se hospedó 2 noches en marzo de 2024
Respuesta de Mariam Abdulrahman, el 23 abr. 2024
Dear Valued Guest,BonjourThank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel.We look forward to welcome you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Landon B.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a most luxurious hotel with large rooms with balconies, huge bath. And the bed is the softest--like sleeping on a cloud. Love the public spaces. A gem to be found in Aswan on the Nile. The food was only ok. But the service was great. We had the most expensive martini I have ever had at the bar! $42! But I would still return if in Aswan.
Se hospedó 2 noches en febrero de 2024
Respuesta de Mariam Abdulrahman, el 22 mar. 2024
Dear Valued Guest,BonjourThank you for choosing Sofitel Legend Old Cataract Aswan and sharing your experience. We are delighted to hear that you enjoyed our luxurious rooms, comfortable beds, and excellent service. Your feedback on the food is duly noted. It's a pleasure to know that you found our hotel to be a gem in Aswan. We look forward to welcoming you back in the future. Sincerely, Mariam Abdulrahman Guest Experience Manager

10/10 Excelente

Ana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Mariam Abdulrahman, el 23 abr. 2024
Dear Valued Guest,BonjourThank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel. We look forward to welcoming you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

aly

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Historic and grand facilities with excellent service.
Se hospedó 2 noches en enero de 2024
Respuesta de Mariam Abdulrahman, el 11 ene. 2024
Dear Valued Guest,BonjourThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Ariane

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Magical setting right on the Nile! Beautiful and historic building, fabulous swimming pool and spa for relaxing (highly recommend Donya at the spa for massages and body scrub), fantastic restaurants (3), and the staff was so friendly and attentive. We spent New Year’s Eve and 6 days before on the property and it was a magical vacation. Visits of historic sites in the mornings and then relaxing by the pool in the afternoons. Perfect vacation
Se hospedó 6 noches en diciembre de 2023
Respuesta de Mariam Abdulrahman, el 11 ene. 2024
Dear Valued Guest,BonjourThank you for choosing Sofitel Legend Old Cataract Aswan for your recent vacation and for taking the time to share your experience with us. We are delighted to hear that you had a magical vacation and enjoyed our beautiful and historic building, fabulous swimming pool and spa, and our friendly and attentive staff. It's great to know that you had a perfect vacation, balancing visits to historic sites with relaxation by the pool. We appreciate your kind recommendation of Donya at the spa for massages and body scrubs. We hope to welcome you back again soon for another memorable stay.Warm regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

HUI

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel with friendly staff and of course the unbeatable view of nile!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mariam Abdulrahman, el 3 ene. 2024
Dear Valued Guest,BonjourThank you so much for your feedback in regards to your recent stay at Sofitel Legend Old Cataract Aswan!It truly is a delight to read that you have enjoyed your stay with us.We look forward to welcome you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful property!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Mariam Abdulrahman, el 3 ene. 2024
Dear Valued Guest,BonjourThank you so much for your feedback in regards to your recent stay at Sofitel Legend Old Cataract Aswan!It truly is a delight to read that you have enjoyed your stay with us.We look forward to welcome you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Armen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Mariam Abdulrahman, el 23 abr. 2024
Dear Valued Guest,BonjourThank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel. We look forward to welcoming you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Prasanna

Se hospedó 2 noches en septiembre de 2023
Respuesta de Mariam Abdulrahman, el 23 abr. 2024
Dear Valued Guest,BonjourThank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel. We look forward to welcoming you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

William

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My wife and I stayed at this Historical hotel so look over the Niles, to experience a part of history, and also to enjoy a bit of luxury in a classy way. This hotel meets all of our expectation. About the only negative thing is that's a bit far from the airport, and haggling with the local taxi driver requires way too much effort.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Kimberly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I absolutely love this hotel, the staff, and the service. I will always choose this location when I am visiting Aswan.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mariam Abdulrahman, el 23 abr. 2024
Dear Valued Guest,BonjourThank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel. We look forward to welcoming you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Amy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved his hotel. I wished we stayed longer. Such a dreamy hotel next to the Nile River. Safe, Clean and staff was friendly.
Se hospedó 2 noches en agosto de 2023
Respuesta de Mariam Abdulrahman, el 28 ago. 2023
Dear Valued Guest,BonjourFirst and foremost we would like to thank you for the praising review you shared following your recent visit to our Sofitel Legend Old Cataract hotel and are delighted to read that we were able to match your expectations. The entire team look forward to welcoming you back to your home again soon for another magnifique stay.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Vicki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Truly magnificent with spectacular view
Beautiful room with incredible view. Marina from Guest Relations was fabulous, organised a special cake for my husbands birthday which was most appreciated. Housekeeping and room service staff were lovely and helpful. Fabulous service from the bar staff. Gorgeous hotel full of history and beautifully renovated. We will definitely be back.
Se hospedó 2 noches en agosto de 2023
Respuesta de Mariam Abdulrahman, el 28 ago. 2023
Dear Valued Guest,Bonjour! Thank you very much for choosing Sofitel Legend Old Cataract Aswan.We very much appreciate your comments regarding your stay at the hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Marina is so grateful to have been mentioned personally. Thank you for your kind feedback, and we are looking forward to welcoming you back soon for another magnifique stay with us. Sincerely,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Mustafa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Mariam Abdulrahman, el 28 ago. 2023
Dear Valued Guest,BonjourThank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel.We look forward to welcome you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A++Hotel
Se hospedó 1 noche en julio de 2023
Respuesta de Mariam Abdulrahman, el 20 jul. 2023
Dear Valued Guest,BonjourThank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel.We look forward to welcome you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Ferhat

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
super
Se hospedó 1 noche en junio de 2023
Respuesta de Mariam Abdulrahman, el 24 jun. 2023
Dear Valued Guest,BonjourThank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel.We look forward to welcome you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Faith, Greenwich

Se hospedó 1 noche en junio de 2023
Respuesta de Mariam Abdulrahman, el 20 jul. 2023
Dear Valued Guest,BonjourThank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel.We look forward to welcome you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Yvonne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old world charm with every modern convenience
We had a wonderful time staying in the Old Cataract Hotel. The hotel was beautiful, excellent amenities with very friendly and helpful staff. I would highly recommend staying there if you have a chance.
Se hospedó 2 noches en mayo de 2023
Respuesta de Mariam Abdulrahman, el 24 jun. 2023
Dear Valued Guest,BonjourFirst and foremost we would like to thank you for the praising review you shared following your recent visit to our Sofitel Legend Old Cataract hotel and are delighted to read that we were able to match your expectations.We are looking forward to welcoming you back to Sofitel Legend Old cataract Aswan ensuring you a magnifique stay.Best Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Dirar

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Luxurious hotel with a great value for money
Se hospedó 3 noches en mayo de 2023
Respuesta de Mariam Abdulrahman, el 12 may. 2023
Bonjour Dirar,Thank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel.We look forward to welcome you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

arnaud

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Parfait
Fantastique ! Tout est parfait ! L'hôtel est magnifique à l'intérieur et tout est fait pour qu'on puisse s'y sentir très bien. La vue de la chambre donnant sur le Nil est incroyable. Agréables surprises et attentions à mon arrivée dans la chambre. Tout le personnel est agréable et se plie en 4 pour vous satisfaire dans la joie et la bonne humeur. Les deux piscines sont très appréciables. En bref une belle parenthèse où l'on est dans une véritable bulle. Bon petit déjeuner avec du choix, juste un petit problème avec le room service (mauvaise garniture du plat, différent de celui annoncé sur la carte/menu et en dessert les macarons sont très basiques) Excepté cela un séjour inoubliable !
Se hospedó 1 noche en abril de 2023
Respuesta de Mariam Abdulrahman, el 30 abr. 2023
Dear Arnaud,BonjourThank you for reviewing your recent stay in our Sofitel Legend Old Cataract Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.We are looking forward to welcome you back to Sofitel legend Old Cataract Aswan ensuring you another magnifique journey with us.Best Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Jeffrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had multiple bookings for this property and both were great. Our first was in the original building with a garden view. The rooms are older but very well maintained so they don't feel old or dated in any way, plus they are quite large. Staying in this building is very convenient for dining as all the restaurants but the Egyptian grill are here including the breakfast buffet. Our second booking had us in the newer building with a Nile view. This room was amazing, pretty much apartment size and the balcony was quite large with AMAZING views of the Nile and sunset. Of the two I would definitely choose the newer building rooms as my favorite but both were great. Staff at the hotel were fantastic. Breakfast was delicious but doesn't have any serving stations like a buffet, so no eggs. Dinners were just okay. Their food seems to cater to elderly British tastes. The best of the restaurants was the Egyptian one at the newer building. All that said the stay was amazing and by far the best hotel in Aswan.
Respuesta de Mariam Abdulrahman, el 30 abr. 2023
Dear Jeffrey,Bonjour Thank you so much for taking the time to provide our hotel with such wonderful feedback!It is great that you were able to benefit from the great & unique location of the hotel and the most beautiful views of Aswan. We are so thrilled to read of your enjoyable stay with us.I would like to highlight that the eggs in breakfast are available upon request.Thank you once again for your truly wonderful review! The entire team look forward to welcoming you back very soon to Sofitel Legend Old Cataract Aswan ensuring you another magnifique stay.Warm regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Julius, Bethesda

Se hospedó 1 noche en abril de 2023
Respuesta de Mariam Abdulrahman, el 30 abr. 2023
Dear Valued Guest,BonjourThank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel.We look forward to welcome you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

SAM

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superb
Possibility the best Hotel I've stayed in world wide. Everything excellent. Service, room, food, views, ambiance all contribute to making the Old Cataract a must stay five star hotel.
Se hospedó 3 noches en marzo de 2023
Respuesta de Mariam Abdulrahman, el 16 abr. 2023
Dear Valued Guest,BonjourThank you for the time you spent to share your feedback on your recent stay at our Sofitel Legend Old Cataract, to be considered as one of the best hotels you stayed at is certainly high praise.We are looking forward to welcome you again to our hotel ensuring you another mesmerizing experience with usBest Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Alan

Se hospedó 2 noches en febrero de 2023
Respuesta de Mariam Abdulrahman, el 16 abr. 2023
Dear Valued Guest,BonjourThank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel.We look forward to welcome you back to our hotel again in the near future.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Tamara

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is an oasis in the middle of a chaotic area on the Nile. I can't say enough good things about this hotel and it's staff. This is a top notch place to stay exceeding all of my expectations. The location is terrific, the rooms are oversized in the new wing, and boats are docked right at the hotel for taxi rides up the river. The ambiance is romantic and relaxing, with a spa on site. I will return to this one!
Se hospedó 1 noche en febrero de 2023
Respuesta de Mariam Abdulrahman, el 16 abr. 2023
Dear Tamara,Bonjour Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mariam Abdulrahman Guest Experience Manager

10/10 Excelente

Tamara

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a fantastic oasis with amazing staff! The hotel is beautiful and the staff are warm and helpful. I highly recommend this resort.
Respuesta de Mariam Abdulrahman, el 28 ago. 2023
Dear Valued Guest,BonjourFirst and foremost we would like to thank you for the praising review you shared following your recent visit to our Sofitel Legend Old Cataract hotel and are delighted to read that we were able to match your expectations. The entire team look forward to welcoming you back to your home again soon for another magnifique stay.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

Jan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Breathtaking view of the Nile
Staff very helpful, very spacious rooms with a magnificent view of the Nile, very comfortable beds, by the pool few sunbeds
Se hospedó 2 noches en abril de 2022
Respuesta de Mariam Abdulrahman, el 28 ago. 2023
Dear Valued Guest,BonjourFirst and foremost we would like to thank you for the praising review you shared following your recent visit to our Sofitel Legend Old Cataract hotel and are delighted to read that we were able to match your expectations. The entire team look forward to welcoming you back to your home again soon for another magnifique stay.Warm Regards,Mariam AbdulrahmanGuest Experience Manager

10/10 Excelente

aisha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Magical place
This place makes you feel like royal from the minute you arrive Those people know how to pamper you The view is amazing
Se hospedó 1 noche en marzo de 2022
Respuesta de Mariam Abdulrahman, el 26 mar. 2022
Dear Valued Guest, Bonjour Thank you so much for taking the time to provide our hotel with such wonderful feedback! We are looking forward to welcome you back to Sofitel legend Old Cataract Aswan ensuring you a magnifique stay with us. Best Regards, Mariam Abdulrahman Assistant Guest Experience Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
the best hotel stayed in Egypt among half a dozen 5 star hotels. It's paradise !
Se hospedó 4 noches en febrero de 2022
Respuesta de Mariam Abdulrahman, el 5 mar. 2022
Dear Valued Guest, Bonjour Thank you so much for your wonderful review in regards to your recent visit to Sofitel Legend Old Cataract Aswan! We are so thrilled to know of your enjoyable visit at our hotel We look forward to welcoming you back to Sofitel Legend Old Cataract Aswan again in the near future. Warm Regards Mariam Abdulrahman Assistant Guest Experience Manager

10/10 Excelente

EWERTON

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Uma excelente opção para quem vai a Aswan
Para quem vai a aswan para visitar o templo de Abul Simbel, não tem outro hotel a se hospedar a não ser o Sofitel Legend Old Catarct. O hotel é maravilhoso, piscina externa linda com vista para o rio nilo, a piscina é um pouco aquecida para aqueles que não gostam de agua fria, conta ponto para quem vai no inverno. A piscina do spa é coberta e é incrivelmente linda. Os quartos são enormes, cama excelente, ar condicionado e aquecimento, sacada com vista para os jardins e para o rio nilo. Café da manha é muito bom com uma boa variedade. O único ponto negativo que vi é que achei a comida cara pelo que é oferecido nos pratos, principalmente para quem vai almoçar ou jantar no hotel.
Se hospedó 3 noches en enero de 2022
Respuesta de Mariam Abdulrahman, el 5 mar. 2022
Dear Valued Guest, Bonjour Thank you so much for your wonderful review in regards to your recent visit to Sofitel Legend Old Cataract Aswan! We are so thrilled to know of your enjoyable visit at our hotel We look forward to welcoming you back to Sofitel Legend Old Cataract Aswan again in the near future. Warm Regards, Mariam Abdulrahman Assistant Guest Experience Manager

10/10 Excelente

Salwa Wasfi

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An Outstanding Experience, Hotel is amazing, Location and Views are breath taking, Historical and luxurious rooms with great view from the balcony, Staff is very attentive, polite, Dinning options are excellent, easy access to different attraction sites, Boat access from the hotel was extremely convenient. This was an outstanding experience, I really encourage everyone to go through it.
Se hospedó 3 noches en enero de 2022
Respuesta de Mariam Abdulrahman, el 31 ene. 2022
Dear Valued Guest Bonjour! Thank you very much for choosing Sofitel Legend Old Cataract Aswan. We very much appreciate your comments regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Abdulrahman Assistant Guest Experience Manager

10/10 Excelente

Laila, Ottawa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing place. Everything about our stay was perfect
Se hospedó 2 noches en enero de 2022
Respuesta de Mariam Abdulrahman, el 17 ene. 2022
Dear Valued Guest, Bonjour Thank you so much for your feedback in regards to your recent stay at Sofitel Legend Old Cataract Aswan! It truly is a delight to read that you have enjoyed your stay with us. We look forward to welcome you back to our hotel again in the near future. Warm Regards, Mariam Abdulrahman Assistant Guest Experience Manager

10/10 Excelente

Sabry, Dedham

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing view and excellent service.
Se hospedó 2 noches en enero de 2022
Respuesta de Mariam Abdulrahman, el 17 ene. 2022
Dear Valued Guest, Bonjour Thank you so much for your feedback in regards to your recent stay at Sofitel Legend Old Cataract Aswan! It truly is a delight to read that you have enjoyed your stay with us. We look forward to welcome you back to our hotel again in the near future. Warm Regards, Mariam Abdulrahman Assistant Guest Experience Manager

10/10 Excelente

Sameh, Dedham

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were very clean and scenery was amazing. All the staff were very helpful and welcoming. I highly recommend going to this hotel.
Se hospedó 3 noches en enero de 2022
Respuesta de Mariam Abdulrahman, el 16 ene. 2022
Dear Valued Guest, Bonjour It truly is heart-warming to read of our valued guests stays and how our passionate team create only memorable moments for them. We would love to welcome you back to Sofitel Legend Old Cataract Aswan for another wonderful stay with us. Warm Regards Mariam Abdulrahman Assistant Guest Experience Manager

10/10 Excelente

Sandra

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Old Cataract is pricey but so lovely. The history of the place adds to the charm and sense of going back in time. The rooms we had were beautiful and huge. The staff is friendly and helpful, though we did have a few issues with service at the restaurants. I believe it was more a language issue than anything else though. We loved our stay here and highly recommend the splurge!
Se hospedó 2 noches en diciembre de 2021
Respuesta de Mariam Abdulrahman, el 22 dic. 2021
Dear Valued Guest, Bonjour Thank you so much for your feedback in regards to your recent stay at Sofitel Legend Old Cataract Aswan! It truly is a delight to read that you have enjoyed your stay with us. We look forward to welcome you back to our hotel again in the near future. Warm Regards Mariam Abdulrahman Assistant Guest Experience Manager

6/10 Aceptable

Akeem K

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Hotel Is Beautiful, Service Is Inconsistent
First, I'd have to say that the Sofitel Legend Old Cataract is just a beautiful hotel. Maybe the best views in all of Aswan. With that being said, the service and experience was not 5-star. Check-in was a bit awkward. I was working remotely during my stay and the wi-fi was inconsistent, the child seats need to be replaced and some meals were flavorless. Overall, some of the staff just need better training and general ettiqutte to work within the tourism industry. Some staff assumed that because we could "pass as local", or, don't look like their typical guests they serve, that that somehow invalidated our right to a 5-star experience. It hurts because you see other guests who look different receiving 5-star service that matches thr aesthetic of the hotel. I do commend management for trying to resolve some issues we had, because they did to a degree. We even got complimentary 5 hour extension on our stay and dinner was covered on the 3rd night. However, in the unlikely event that we return to Egypt, it won't be at the Sofitel Legend Old Cataract.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Mariam Abdulrahman, el 5 dic. 2021
Dear Valued Guest, Bonjour First and foremost, let me thank you for choosing Sofitel Legend Old Cataract to spend your vacation. We appreciate your valuable feedback and sincerely would like to thank you for your comments and observation during your stay. Rest assured that your valuable comments were noted and circulated to the departments concerned; whereby necessary commitment were made to ensure that these incidents will not reoccur in the future. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I hope we will have an opportunity to demonstrate our commitment and regain your confidence in Sofitel Legend Old Cataract Aswan services in the near future. Best Regards Mariam Abdulrahman Assistant Guest Experience Manager

6/10 Aceptable

Karla Natascha

Viaje en grupo
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2021
Respuesta de Mariam Abdulrahman, el 4 dic. 2021
Dear Valued Guest, Bonjour Thank you for taking the time to tell us about your experience at Sofitel Legend Old Cataract. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Kindly send us a direct detailed email at h1666-qc@sofitel.com in order to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mariam Abdulrahman Assistant Guest Experience Manager

6/10 Aceptable

Cliente verificado

Viaje en grupo
No le gustó: Servicio y personal
Terrible Food/Service, Sofital Legend Old Cataract
The food & service at The Sofitel Legend Old Cataract Hotel, Aswan, Egypt was poor. We arrived after a long day of travel not having eaten. We ordered a margharita pizza. It came not cooked fully, dough with melted cheese. The other food was terrible and then the servers did not come back to the table with the bill. We had to go to the counter adjacent the pool to ask for the bill.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Mariam Abdulrahman, el 4 dic. 2021
Dear Valued Guest, Bonjour Thank you for taking the time to tell us about your experience at the Sofitel Legend Old Cataract Aswan. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mariam Abdulrahman Assistant Guest Experience Manager

10/10 Excelente

Sameh

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Mariam Abdulrahman, el 4 dic. 2021
Dear Valued Guest, Bonjour Thank you so much for your rating Sofitel Legend Old Cataract Aswan! It truly is a delight to know that you have enjoyed your visit in our hotel. We look forward to welcome you back to our hotel again in the near future. Warm Regards Mariam Abdulrahman Assistant Guest Experience Manage

8/10 Bueno

Vitorio M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful hotel. Amazing room.
Beautiful hotel. Amazing room and view. In front of the Nile. Very good breakfast. The only issue was the Wi-Fi. It did not work. A pity for such an amazing hotel. And also another complain: the staff is very pushy for tips. I did not like this behavior at all. And they force you to give at least 100 EP tips.
Se hospedó 1 noche en octubre de 2021

8/10 Bueno

samantha

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021
Respuesta de Mahmoud Fathy, el 24 oct. 2021
Dear Valued Guest Bonjour First of all, many thanks for your stay and the time you have taken in order to share your feedback. I wish I was able to see more details in regards to your stay, we would really appreciate if you could provide us with more details in regards to your review, which will help us to comprehend your feedback and especially get the chance to worth your 100 % rating. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back to Sofitel Legend Old Cataract Aswan to better serve you in the near future. Best Regards Mahmoud Fathy Guest Experience Manager

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best tour and best hotel in Egypt!
Had a fabulous holiday staying at the old cataract, this hotel was recommended by my travel agency (Go Luxor Tours) and i couldn't be any happier! Great friendly staff, fast check in process, good food and AMAZING Nile view from the new wing! it was my dream watching the Nile from my balcony and i couldn't ask for a better view I toured Egypt (Cairo, Luxor and Aswan) with a local agency called Go Luxor Tours (www.goluxortours.com), they were very efficient, punctual and always on time, brand new cars with great ac (which is a must in Egypt's hot weather) and friendly guides who speak fluent English! Ask for Mike's help and organization...it will be your best holiday ever because of him. Thanks guys for such fabulous, unforgettable holiday!
Se hospedó 2 noches en octubre de 2021
Respuesta de Mahmoud Fathy, el 21 oct. 2021
Dear Valued Guest Bonjour The team at Sofitel Legend Old Cataract Aswan are so incredibly proud to read your review. We are so thankful for you taking the time out of your day to provide our team with this exceptional feedback. It is great that you were able to benefit from the great & unique location of the hotel and the most beautiful views of Aswan. We are so thrilled to read of your enjoyable stay with us . We are incredibly lucky to have such talented, passionate, eager and engaging team members throughout the Hotel. Thank you once again for your truly wonderful review! The entire team look forward to welcoming you back very soon to Sofitel Legend Old Cataract Aswan ensuring you another magnifique stay. Warm regards, Mahmoud Fathy Guest Experience Manager

10/10 Excelente

Ana Luiza

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Incredible Experience
One of the best hotels I have stayed. Staff is incredible, room is amazing and also the facilities. Amenities are really nice as well. The breakfast is superb. Only have great impressions of the hotel!
Se hospedó 1 noche en septiembre de 2021
Respuesta de Mahmoud Fathy, el 16 oct. 2021
Dear Valued Guest Bonjour Thank you very much for your interest to stay at Sofitel Legend Old Cataract Aswan. We very much appreciate your comments regarding your stay at the hotel. We are delighted to read that you had an amazing stay and enjoyed your visit at our hotel. We are very pleased to read that the hotel ambassadors were instrumental to anticipate your needs & made your stay memorable. I’m sure that our entire hotel ambassadors enjoyed catering to your needs as much as you enjoyed your stay. We are looking forward to welcome you back to Sofitel legend Old Cataract Aswan ensuring you another magnifique journey with us. Best Regards Mahmoud Fathy Guest Experience Manager