Habitación ejecutiva | Escritorio, cortinas blackout, wifi gratis y ropa de cama
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Opiniones de Colony Inn

3 out of 5
Colony Inn
3600 El Camino Real, Atascadero, CA

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 406 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 303 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 159 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 75 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 57 de 1000 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Agueda

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Isaias

Se hospedó 1 noche en marzo de 2023
Respuesta de Front Desk, el 3 abr. 2023
Thank you for your review. We appreciate you staying with us.

10/10 Excelente

jardi

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
muy buen servicio
Respuesta de Front Desk, el 24 feb. 2023
Thank you for your response. We appreciate you staying with us and hope to see you in the future!

10/10 Excelente

robinsgaming

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo
Se hospedó 1 noche en octubre de 2022
Respuesta de Front Desk, el 28 oct. 2022
Thank you for the review! Glad you enjoyed your stay!

8/10 Bueno

Jaime

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien muy cómodo el cuarto
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Gabriela

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice , remodeled hotel
Se hospedó 1 noche en septiembre de 2021

4/10 Malo

Claudia M

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Malo
Este hotel es para el olvido ! Cuando llegamos a hacer el check in había una sola persona en el front desk y demoró mucho ! El hotel viejo las habitaciones huelen mal ! Y en mi habitación no funcionaba la regadera ! El desayuno precario !!
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

rebeca

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Very pleasant snd relaxing
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en junio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen hotel, pisina bastante bien, agradable y el personal de front desk bastante amables
Se hospedó 1 noche en mayo de 2021

6/10 Aceptable

Sara

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Buen chico recepcionista y mala limpieza
Pues el chico de la recepción fue muy amable, la chica del desayuno también muy amable, pero no limpiaron mi cuarto yo tuve que sacar la basura del baño y del cuarto y llevar las toallas a la recepción, como si yo fuera la maid y no el huésped, el aire acondicionado hacia un ruido al prenderlo que la verdad parecía que se hiba a explotar despues de casi 2 minutos se cambiaba, la primera noche no pudimos dormir, la segunda noche estabamos tan cansados que no hicimos caso, luego me cobraron $80por mis perritos
Se hospedó 2 noches en mayo de 2021

10/10 Excelente

Carmen Alicia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El personal 👌👌👌
Todo el personal, maravilloso!! Atento y la mejor disposición. Todo en generar muy bien. Gracias!!!
Se hospedó 2 noches en mayo de 2021

4/10 Malo

Brianda

Se hospedó 2 noches en octubre de 2020

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El desayuno tiene un gran sabor y las habitaciones son grandes.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Lucian, General Manager, el 31 mar. 2020
Muchas gracias por sus comentarios! Mis mejores deseos y nos vemos la próxima vez. Thank you very much for your review! Best wishes and I'll see you next time.

10/10 Excelente

Mario Rafael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es un muy buen hotel, de fácil llegada y cerca de varios lugares para comer.
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

John Rafael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena para pasar un par de noches
La habitación estaba remodelada, en buenas condiciones y limpias! Estuvimos solo una noche, de paso de nuestro viaje de San Francisco a Los Ángeles.
Se hospedó 1 noche en diciembre de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Lugar limpio, recepcionista amable. Las habitaciones , particularmente el cuarto de baño se ven viejos y desgastados.
Se hospedó 1 noche en diciembre de 2019

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en agosto de 2019

6/10 Aceptable

Marcos

Se hospedó 1 noche en junio de 2019

10/10 Excelente

Margaret

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

haidee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place!
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris Maez- General Manager, el 26 feb. 2024
Hello Haidee,Thank you so much for taking the time to leave us a 5 out of 5! We appreciate you choosing to stay with us and hope to welcome you back when we are a Fairfield Inn and Suites!

2/10 Terrible

Christine

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rough stay
Hotel is under construction. No more free breakfast, daily room cleaning( new towels or emptying the trash) was told that would happen but it didn’t. Because of construction water pressure was zero. First room the shower didn’t work. Our second room no water pressure. Because I booked through 3rd party. Dates keep getting changed for check out. But when I checked in they were correct. Multiple calls a day about what was correct day. Apparently one call was by the manager who was extremely rude. (Chris). Called to see what could be done. Chris the manager apologized and said new owners new name, and new hotel and offered that they would be able to do something. Basically pushing it off to new management No responsibility on his part. He is useless. Apologized for being rude on the phone but can’t give a discount. I have stayed at this same hotel MANY of times. Worst stay ever!!! Should have been told hotel was under construction. Hotel lobby is ripped apart, water issues and lighting to get in to hotel was unsafe and bad access to hotel. Room keys stopped working ever night Maybe new manager and hotel will be better
Se hospedó 4 noches en febrero de 2024
Respuesta de Chris Maez- General Manager, el 22 feb. 2024
Hello Christine,Thank you so much for taking the time to let us know how your stay at The Colony Inn went. Per our conversation, we are delighted that you were placed in a room where the shower pressure was better. Unfortunately, we were unable to fully refund your multiple night stay, but our offer still stands. If you are ever in the area again, we would love to make this right for you. Thanks again for choosing to stay with us and hope you have a wonderful day!All the best,

8/10 Bueno

Lesa J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
They are in the process of remodeling, but I didn't even know they were doing it. They kept it on one side, the pool is in the middle. Great coffee, no breakfast. Fairly close to eateries. Fairly good area. Comfortable.
Se hospedó 3 noches en febrero de 2024
Respuesta de Chris Maez- General Manager, el 10 feb. 2024
Good morning Lesa,We appreciate you taking the time to leave us an 8 out of 10! Hopefully ewe have the pleasure of welcoming you back sometime to receive a 10 out of 10 next time. It is great to hear that the renovations were not a factor during your time with us. Thanks again for choosing The Colony Inn and hope to see you soon!All the best,

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Staff were very helpful and respectful. Cleanliness of room was semi-okay. The ceiling and walls of the bathroom had a significant amount of mold on them.
Se hospedó 2 noches en enero de 2024
Respuesta de Chris Maez- General Manager, el 31 ene. 2024
Hello,Thank you so much for taking the time to provide such vital feedback regarding your recent visit to The Colony Inn. We have already addressed the issue and hope to sometime welcome you back as a valued guest. Thanks again for choosing to stay with us and have a wonderful day!

6/10 Aceptable

Sue

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The place is under construction. Room was fine but pool not open no signage on the outside. I think it will be fine eventually. Staff was great though.
Se hospedó 1 noche en enero de 2024
Respuesta de Chris Maez- General Manager, el 30 ene. 2024
Hello Sue,Thank you for taking the time to let us know how your visit to The Colony Inn went. Hopefully we get the chance to welcome you back when we are complete with renovations. We will have our amenities available by then. We appreciate you choosing to stay with us and have a wonderful day!All the best,

4/10 Malo

Yaritzia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Chris Maez- General Manager, el 24 ene. 2024
Hello Yaritza,Thank you for taking the time to leave a review about your time with us. Just wondering if there was something we can improve on? Your feedback is vital to us as this is how we improve for the future. Thanks again for choosing The Colony Inn and have a wonderful day! All the best,

10/10 Excelente

Laura

Viaje familiar
It was decent but my shower didn’t work. I husband managed to fix it for a bit.
Se hospedó 1 noche en enero de 2024
Respuesta de Chris Maez- General Manager, el 24 ene. 2024
Hello Laura,Thank you for the uplifting score. We appreciate the 5 out of 5, even though there was an issue with the shower. Sounds like your husband is a bright man. Hopefully we have the pleasure of welcoming you back once renovations are complete to get a much better experience. Thanks again for choosing to stay with us and hope to see you soon!All the best,

10/10 Excelente

Karina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Chris Maez- General Manager, el 24 ene. 2024
Hello Karina,Thank you so much for the 5 out of 5 review. We appreciate you choosing to stay with us and hope to welcome you back sometime soon! All the best,

6/10 Aceptable

Jermane

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No continental breakfast as advertised. Room air / heat unit leaked and carpet was wet halfway through room. I was told well that is why they are remodeling. Room is advertised as no smoking but smelled of stale cigarettes in room and down hallway. Very disappointed.
Se hospedó 2 noches en enero de 2024
Respuesta de Chris Maez- General Manager, el 24 ene. 2024
Good Morning,Thank you so much for taking the time to provide such valuable feedback regarding your recent stay with us. We will be sure to address this as soon as possible. Please come back and see us when we are completed with renovations as we would like to make this right for you. Thanks again for choosing to stay with us and hope to see you soon!All the best,

10/10 Excelente

Cecilia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Chris Maez- General Manager, el 17 ene. 2024
Hello Cecilia,Thank you so much for taking the time to leave a 10 out of 10! We appreciate you choosing to stay with us and hope to welcome you back sometime soon! All the best,

8/10 Bueno

Leobardo

Viaje en grupo, Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
O
Se hospedó 3 noches en enero de 2024
Respuesta de Chris Maez- General Manager, el 12 ene. 2024
Good morning,Thank you for taking the time to leave us a 4 out of 5. We appreciate you choosing The Colony Inn and hope to welcome you back sometime soon!All the best,

10/10 Excelente

leslie

Viaje con mascota
Le gustó: Condiciones de la propiedad
very nice for a one night stay. no one at desk at check out time could not wait for return. rooms are wonderful as this is a completely remodeled hotel
Se hospedó 1 noche en enero de 2024
Respuesta de Chris Maez- General Manager, el 12 ene. 2024
Hello Leslie,Thank you for the positive feedback. We apologize for no one being at the front desk at check out as sometimes we may have to attend to another guest or situation. We are delighted to hear that you thoroughly enjoyed your stay. Please come back and see us when we are complete with renovations! Thanks again for choosing The Colony Inn and have a wonderful day! All the best,

10/10 Excelente

Leobardo

Se hospedó 6 noches en enero de 2024
Respuesta de Chris Maez- General Manager, el 30 ene. 2024
Hello Leobardo,Thank you so much for taking the time to give us a 5 out of 5. We appreciate you choosing to stay with us and hope to welcome you back sometime soon!All the best,

10/10 Excelente

Lorraine

Se hospedó 1 noche en enero de 2024
Respuesta de Chris Maez- General Manager, el 12 ene. 2024
Hello Lorraine,Thank you so much for the 5 out of 5! We appreciate you choosing The Colony Inn and hope to welcome you back sometime soon! All the best,

10/10 Excelente

greg, Morro bay

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
They were in the process of a renovation on the exterior or I'd have rated the property higher. Cyrus checked us in and later came up to our room to fix a TV issue, great service, he is a huge asset to your company! Not our first stay here, we will be back.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 2 ene. 2024
Thank you so much for taking the time to leave such an uplifting review. We are very fortunate to have Cyrus on our team. Thanks again for choosing The Colony Inn and hope to welcome you back when we complete renovations!

6/10 Aceptable

Barbara

No le gustó: Condiciones de la propiedad
There was no landscaping. Breakfast was advertised on the site, but it was not available .
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 2 ene. 2024
Good Afternoon Barbara,Thank you for taking the time to provide such valuable feedback as this is how we improve for the next guest. I have checked and you are correct, for some reason it was showing that we offer food. I was able to update this to saying that we provide tea/ coffee in common areas. Thank you so much for that. We appreciate you choosing The Colony Inn and hope to welcome you back when we are a Marriott!

8/10 Bueno

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value, safe and comfortable stay.
Very comfort stay. Large room, comfortable bed, quick check in, well lit parking, room temp perfect. Only negative was 30 minutes late night were I could here two guys talking loud next room over. Otherwise, excellent value and will return.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 3 ene. 2024
Good Morning Peter,Thank you for choosing to stay at The Colony Inn. We sincerely apologize for the noisy neighbors as it sounds like your stay was very close to perfect. We will make sure to walk the halls more often and attempt to get ahead of the noise next time around. We appreciate the valuable feedback and hope to welcome you back sometime soon! All the best,

10/10 Excelente

Monica

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 2 ene. 2024
Thank you for taking the time to leave us a 5 out of 5. We appreciate you choosing to stay with us and hope to welcome you back sometime soon!

10/10 Excelente

David

Viaje en pareja
Le gustó: Servicio y personal
Decent hotel for the price. Clearly under renovation at this point so there wasn't even a sign out front. No coffee in the rooms or any way to buy it without driving. Fine for an overnight
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 3 ene. 2024
Good Morning David,Thank you for taking the time to let us know how your visit to The Colony Inn went. We appreciate the valuable feedback as this is how we improve for the next guest. You are absolutely correct, we are currently under renovation for the next few months. During this time, we will not have some amenities such as breakfast or the pool, but this is factored into our rates. We do have complimentary coffee and tea in the lobby. Please come back and see us once renovations are complete! We will have much more available for you. Thanks again for choosing to stay with us and hope to see you soon!All the best,

8/10 Bueno

Emily

Se hospedó 2 noches en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 12 ene. 2024
Hello Emily,Thank you for taking the time to leave us a 4 out of 5. We appreciate you choosing The Colony Inn and hope to welcome you back sometime soon!All the best,

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was wonderful
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 22 dic. 2023
Thank you so much for taking the time to leave such a positive review! We are delighted to hear that you enjoyed your stay with us. Hopefully we get the opportunity to welcome you back sometime soon and have a wonderful day! All the best,

8/10 Bueno

John

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza y servicio y personal
OK
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 22 dic. 2023
Thank you for taking the time to leave a 4 out of 5! We appreciate you choosing The Colony Inn and hope to welcome you back soon!All the best,

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
An overnight stay
Undergoing total landscaping. Looks like a construction site. Wasn't noisy. We've stayed here often in the past. Seems like it's been worked on for a few years.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 22 dic. 2023
Thank you for taking the time to let us know how your visit to The Colony Inn went. We appreciate the constructive criticism as this is how we improve for the next guest. So sorry about the work that is going on at the property as we are continually improving. This is why our rates are a bit low, to factor in the transitioning. Please come back and visit when the renovation is complete and we will be sure to take care of you! Thanks again for choosing to stay with us and hope to see you soon! All the best,

6/10 Aceptable

John

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Only had one tv channel the remote didnt work. Front desk give us another remote, tells us to Utube how to program ourselves. Couldn't get it to work so no tv. Drove by it because the name out front is not colony inn. No coffee in room. Not set up very well. Probably wont go back
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 22 dic. 2023
Hello John,Thank you for taking the time to let us know how your stay at The Colony Inn went. So sorry to hear about the issues regarding your visit. We will make sure to go over these scenarios more thorough with our staff so that we can improve our service for the future. Please reach out to me directly if you are ever thinking of coming to the area again as we would love to make this right for you. Thanks again for choosing to stay with us and hope to hear from you soon! All the best,

2/10 Terrible

Ana C

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Property is under remodeling, outside is dirty and noisy. Inside the room door closet has holes, the security lock was broken, floor tub was dirty.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 12 ene. 2024
Good Morning Ana,Thank you for taking the time to leave such vital feedback. You are correct, we are under renovations at the moment. This is why our rates are so low. We are transitioning into a Marriott property. Hopefully we have the pleasure of welcoming you back once renovations are complete as everything will be brand new! Thanks again for choosing to stay with us and have a wonderful day!All the best,

2/10 Terrible

Michelle

Se hospedó 4 noches en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 15 ene. 2024
Hello Michelle,Thank you for taking the time to leave us a review. Is there something that we can improve on for the future? So sorry your experience was not as enjoyable as we would have liked it to be. We will definitely use this as motivation to improve. Thanks again for choosing to stay with us and hope you have a wonderful day!All the best,

8/10 Bueno

Gerald

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Chris Maez- General Manager, el 15 ene. 2024
Hello Gerald,Thank you for taking the time to leave us a 4 out of 5! We appreciate you choosing to stay with us and hope to see you soon!

8/10 Bueno

Punyasloka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 15 ene. 2024
Hello Punyasloka,Thank you for taking the time to leave us a 4 out of 5! We appreciate you choosing to stay with us and hope to see you soon!

8/10 Bueno

Ruth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Currently in renovation but coming along nicely. Second time we have stayed there in 6 months. Very satisfied.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 15 ene. 2024
Hello Ruth,Thank you so much for the vital feedback. We are delighted to hear that you enjoyed your time with us. We appreciate you choosing to stay with us and hope to welcome you back soon!

10/10 Excelente

Maria

Se hospedó 2 noches en diciembre de 2023
Respuesta de Chris Maez- General Manager, el 15 ene. 2024
Hello Maria,Thank you so much for taking the time to give us a 10 out of 10! We appreciate you choosing to stay with us and hope to welcome you back sometime soon!Best regards,