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Opiniones de Travelodge by Wyndham College Park

2 out of 5
Travelodge by Wyndham College Park
2471 Old National Parkway, College Park, GA

Opiniones

4.8
Puntuación de 10, es decir, Excelente. Basada en 131 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 119 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 163 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 184 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 406 de 1003 opiniones" "

5.0/10

Limpieza

6.2/10

Servicio y personal

4.0/10

Servicios

4.8/10

Condiciones de la propiedad

4.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Rolando

Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No agua para bañarse , solo en el lavamanos y muchas cucarachas
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Manager, el 25 sept. 2023
Dear Rolando,Your feedback indicates a significant breakdown in your stay, which is truly concerning. This is not a typical occurrence at our hotel, and it's clear that something went wrong. We deeply apologize for the inconveniences you experienced. Rest assured, we take guest reviews seriously, and we are committed to investigating the issues thoroughly. Based on our findings, we will take all necessary measures to prevent such experiences for future guests. Your understanding and feedback are greatly appreciated.Sincerely,Hotel Manager

2/10 Terrible

Francisco

Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Manager, el 10 ene. 2023
Dear Francisco,Thanks for the stay but sad to see the two stars. We're sorry to see that you were not completely satisfied with your experience. Please let us know what we can do to improve so that you might stay with us again. Your feedback is very important to us and will help us serve you better in the future.Sincerely,Hotel Manager

2/10 Terrible

Edwin

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un hotel sucio, poco seguro, mucho ruido, da miedo entrar, hombres armados, mucho olor a marijuana, cigarro entra muchos indigentes la policía llega cada momento
Se hospedó 3 noches en mayo de 2022
Respuesta de Hotel Manager, el 10 may. 2022
Hola edwin, Gracias por la estadía y los comentarios. Lamento sinceramente los inconvenientes. Nuestras disculpas. Definitivamente trabajaremos en sus observaciones. Puede esperar una estancia mejorada la próxima vez. Visítanos de nuevo pronto. Atentamente, Gerente del hotel.

2/10 Terrible

Alberto

Viaje familiar
No le gustó: Servicio y personal
DESEPCION
Reserve y pague un hotel con desdasyuno y el hotel no tiene ni nunca tuvo desayuno. Error o estafa de hotels.com?
Se hospedó 1 noche en enero de 2022
Respuesta de Hotel Manager, el 11 ene. 2022
Hola Alberto, Gracias por la estancia y los comentarios. Por favor acepte mis disculpas por los inconvenientes. Definitivamente trabajaremos en sus observaciones. Puede esperar una estancia aún mejor la próxima vez. Esperamos volver a verle de nuevo. Atentamente, Gerente del hotel.

2/10 Terrible

Yusdelkys botanical

Se hospedó 1 noche en diciembre de 2021
Respuesta de Hotel Manager, el 24 dic. 2021
Hello Guest, Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

6/10 Aceptable

CLAUDIA

Se hospedó 1 noche en diciembre de 2021
Respuesta de Hotel Manager, el 16 ago. 2022
Dear Claudia, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 Terrible

Coralis

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nada me gusto, sucias las sábanas, el trato horrible. Un olor desagradable no lo recomiendo
Se hospedó 2 noches en noviembre de 2021
Respuesta de Hotel Manager, el 23 nov. 2021
Hola Coralis, Gracias por la estadía y los comentarios. Lamento sinceramente los inconvenientes. Nuestras disculpas. Definitivamente trabajaremos en sus observaciones. Puede esperar una estancia mejorada la próxima vez. Visítanos de nuevo pronto. Atentamente, Gerente del hotel.

4/10 Malo

Solange

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Sucio y con plagas. Demorado el check in, el olor dentro de las habitaciones fatal
Se hospedó 1 noche en octubre de 2021
Respuesta de Hotel Manager, el 2 nov. 2021
Hola Solange, Lamento saber todos los inconvenientes que tuvo que soportar. Mis sinceras disculpas. Entendemos su experiencia y nos damos cuenta de sus sentimientos de decepción. Nuestro equipo ha tomado nota seriamente de sus observaciones y todos los problemas se investigarán y se tomarán las medidas adecuadas. Solicite su comprensión. Tendrá una agradable estancia la próxima vez. Atentamente, Gerente del hotel.

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
Terrible la limpieza del cuarto y seguridad no lo recomiendo para nada
Se hospedó 4 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen ambiente buena atencion y limpio. Comodo y acogedor. Excelentes desayunos.
Se hospedó 1 noche en diciembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Calidad en el servicio
Se hospedó 1 noche en diciembre de 2019

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La habitación se encontraba sucia, con un olor desagradable y malas condiciones.
Se hospedó 1 noche en septiembre de 2019

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sucio, feo, mal olor y área peligrosa. Nos cambiaron dos veces de cuarto, no nos pudimos quédar en el. No nos devolvieron el dinero
Se hospedó 2 noches en agosto de 2019

2/10 Terrible

Esteban

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2019

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en enero de 2019

6/10 Aceptable

Angel, Panama

Le gustó: Servicio y personal
Buen trato del personal. Solo para dormir, no hay desayuno, solo te dan una manzana y un café para llevar!!! La habitación estaba limpia pero el baño le faltaba higiene a las baldosas
Se hospedó 2 noches en octubre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel cerca de restaurantes
Me gustó la estadía en el hotel, estaba a pasos de restaurantes y autopistas. Cerca del aeropuerto, a minutos y sin congestión de tráfico. El personal del hotel bien atentos.
Se hospedó 6 noches en marzo de 2018

10/10 Excelente

Ojani, Brooklyn

Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 29 abr. 2024
Dear Ojani,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience with us. If there's anything specific you particularly enjoyed or anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Terrible

Kellen

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 26 abr. 2024
Dear Kellen,Thank you for selecting our property for your stay. We're sorry to learn that your experience fell short of your expectations, and we're eager to understand the specific details that led to this. Your feedback is vital in our continuous efforts to enhance our services, and we genuinely value your insights. We assure you that your comments will guide us in taking the necessary steps to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive and satisfactory stay. Your understanding is greatly appreciated.Sincerely, Hotel Manager

2/10 Terrible

Quadarian

No le gustó: Servicio y personal y condiciones de la propiedad
Dirty and roaches everywhere.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager, el 11 abr. 2024
Dear Quadarian,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. Your concerns will be thoroughly investigated, and we'll take the necessary steps to ensure a better stay for our guests in the future. We hope you'll consider giving us another chance and returning to stay with us soon.Sincerely, Hotel Manager

2/10 Terrible

Laura

No le gustó: Limpieza y condiciones de la propiedad
Room was infested with roaches, dirty, unsafe neighborhoods
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 3 nov. 2023
Dear Laura,Thank you for sharing your experience with us. I regret that we fell short of your expectations. Your concerns are important, and we will thoroughly investigate them to enhance our guest's future stays. We sincerely hope for another opportunity to provide you with a better experience. Please consider revisiting us soon, allowing us the chance to make amends and ensure your stay is nothing short of excellent.Sincerely,Hotel Manager

2/10 Terrible

James

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel is literally in the ghetto. Look up online the area and you’ll see that it’s in the middle of a gang war zone. (College Park) Many shoot outs and murders in this area, I highly don’t recommend unless your going in to preach the Gospel of Jesus Christ to these poor souls. May God be with you.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotel Manager, el 28 sept. 2023
Dear Guest,We appreciate your feedback and your concern for the safety of our guests. We take these matters seriously and will review the location information to ensure that our guests have a safe and comfortable stay. Your well-being is important to us, and we apologize if the hotel's location did not meet your expectations. We always strive to provide a secure environment for all our guests, and we appreciate your input. If you have any additional comments or questions, please feel free to reach out. Thank you for sharing your concerns.Sincerely,Hotel Manager

6/10 Aceptable

Bridget Washington

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios
This property is very old but it was fine for my stay.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 25 sept. 2023
Dear Bridget Washington,We appreciate your understanding regarding the age of the property during your stay. While it may be older, we're glad to hear that it met your needs during your visit. If you have any further comments or suggestions for us to enhance your future experiences, please don't hesitate to share them. Your feedback is important, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 Terrible

McKinley

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
My room had bedbugs. Immediately left and got a hotel elsewhere, cannot bring home bedbugs to my family and pregnant wife.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 14 sept. 2023
Dear McKinley,We have taken note of your remark about the bed bugs issue during your stay which is very unusual. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. The issue will be perfectly resolved. We hope to welcome you again soon.Sincerely,Hotel Manager

2/10 Terrible

Gregory

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bed comforter had holes and room smell like smoke and room had writings on the wall and holes
Respuesta de Hotel Manager., el 13 sept. 2023
Dear Gregory,We are very sorry to hear that we did not meet your expectations.We deeply apologize for all the inconvenience. We are working to improve the problem areas detected in your stay and will ensure that they are improved to the best.Despite your disappointment, we hope you will return to stay with us again.Sincerely,Hotel Manager

2/10 Terrible

Carrel

Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Manager , el 6 sept. 2023
Dear Carrel,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Manager

4/10 Malo

Jorge

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lots of bugs, Bed not confortable.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Manager, el 17 ago. 2023
Dear Jorge,Thank you for your feedback. I apologize for any inconvenience you experienced during your stay. Your satisfaction is important to us, and we value your feedback. We will thoroughly investigate each issue you encountered and take the necessary steps to address them. We kindly ask for your understanding and reconsideration to visit us again.Sincerely,Hotel Manager

2/10 Terrible

Sonia

No le gustó: Limpieza y condiciones de la propiedad
Our room was disgusting. Dirty sheets, it was completely dirty. We didn’t stay. I could not wait to get out of there. I felt unsafe. Felt like I was In a horror movie. I didn’t even ask for a refund because I was scared to be there. I definitely want my money back. Also, it smelled like a cigarette in the room, no air conditioning. Bathroom was filthy. So disappointed, I couldn’t believe it! What a nightmare
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Manager, el 15 ago. 2023
Dear Sonia,Your feedback indicates a significant breakdown in your stay, which is deeply concerning. This is not representative of our usual standards, and we are troubled by the issues you encountered. We apologize for any inconveniences and are committed to investigating the matter thoroughly. Rest assured, we will take necessary actions to prevent such occurrences in the future. Guest reviews hold great importance for us, and we appreciate your understanding as we address these concerns.Sincerely,Hotel Manager

2/10 Terrible

Devonta

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This place is horrible. College Park Police always patrolling the area responding to calls. That should tell you everything you need to know. Do not stay at this property!! People hangout all day the rooms are smelly, walls dirty, ac leaks, just terrible. This place need to be tore down.
Se hospedó 2 noches en julio de 2023
Respuesta de Hotel Manager, el 15 ago. 2023
Dear Devonta,Thank you for sharing your feedback with us. We're sorry to hear that your recent stay did not meet your expectations. We apologize for any inconvenience caused by the presence of police in the area. While we cannot control external factors, we strive to ensure the safety and comfort of our guests within our property. We regret to hear about the cleanliness issues and maintenance problems you encountered during your stay. Our team aims to provide clean and well-maintained rooms for our guests, and we apologize for falling short of this expectation. We will address these concerns with our housekeeping and maintenance staff to ensure that improvements are made. We appreciate your candid feedback and take it seriously. Guest satisfaction is important to us, and your comments will help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Hotel Manager

2/10 Terrible

Jeffrey, Twinsburg

Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 15 ago. 2023
Dear Jeffrey,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely,Hotel Manager

8/10 Bueno

Randall

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was fine. It's the area of town.
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 21 jul. 2023
Dear Randall,Thank you for your feedback. We're glad to hear that you found our property to be satisfactory. We understand that the location and area can play a significant role in one's overall experience. If there's anything specific you'd like to share about the area or any suggestions you have, we'd love to hear more. Your input helps us improve and provide a better experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excelente

William

Viaje en grupo
No le gustó: Condiciones de la propiedad
Key cards worked sporadically. Whole place smells of tobacco smoke. No in room phone.
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 20 jul. 2023
Dear William,Thank you for taking the time to provide feedback on your stay with us. We apologize that your experience did not meet your expectations and that you encountered issues with the key cards, as well as the smell of tobacco smoke and the absence of an in-room phone. We take these concerns seriously and understand the negative impact they can have on your comfort and safety. We are actively working to address these issues and ensure that all of our guests have a positive and hassle-free stay with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Sincerely,Hotel Manager

2/10 Terrible

Fredrick

Viaje familiar
This place is terrible! The hallways smell like urine and Garbage overflowing! The rooms smell and bed linen have stains.. people drinking and kids and dogs hanging outside ! I guess you get what you pay for….
Se hospedó 3 noches en julio de 2023
Respuesta de Hotel Manager, el 20 jul. 2023
Dear Fredrick,Thank you for taking the time to provide feedback on your recent stay with us. We are disappointed to hear that your experience did not meet your expectations. We take all guest feedback seriously and understand the impact that cleanliness, noise, and behavior issues can have on our guest's comfort and safety. We apologize for any inconvenience caused by the issues you faced during your stay. We will be sure to investigate these issues and take action to address them. We truly value your feedback and hope to have the opportunity to earn back your trust and provide you with a more positive experience.Sincerely,Hotel Manager

2/10 Terrible

Corey D, Houston

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Wyndham should remove its name from this location because it has become a complete slum. When I see the name Wyndham associated with a Travelodge I think it's a high-end business suite. This was not the case here. The room smelled of marijuana and cigarette smoke. The walls were dingy with a yellowish tint to them not to mention there were large rust stains and holes in the wall that roaches were crawling in and out of. The show pipes were extremely loose and there was no hot water. The drain plug was rusted out and full of hair. The police had to come twice because some of the tenants were outside having a party with loud talking and music coming from their cars. This motel property was not safe at all. As soon as I woke up I checked out at 5 AM. I was in such a rush I forgot a pair of dress shoes in the room. I only stayed one night and now they are telling me they are not going to refund the three remaining days I booked. This place was disgusting!
Se hospedó 4 noches en julio de 2023
Respuesta de Hotel Manager, el 18 jul. 2023
Hello Corey,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant stay. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 Bueno

Michael

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
This property has the potential to be stellar if they would reinvest back into it. The strict policies are making a difference...
Se hospedó 3 noches en julio de 2023
Respuesta de Hotel Manager, el 15 jul. 2023
Dear Michael,Thank you for sharing your feedback about our property. We appreciate your recognition of its potential. We understand that reinvesting in the property is crucial to maintaining its quality and ensuring an exceptional experience for our guests. We continuously evaluate our policies to strike a balance between guest satisfaction and operational efficiency. We appreciate your insights, and we will take your comments into consideration as we strive to make improvements. Thank you for your valuable feedback, and we hope to have the opportunity to provide you with an even better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

christina, miami

No le gustó: Limpieza y condiciones de la propiedad
Very dangerous area to be around. Extremely dirty with a bunch of roaches and dirty unswept or mopped floors. Showers super dirty as well. No toiletries either. Gross place to stay and not safe at all, even for the price.
Se hospedó 2 noches en julio de 2023
Respuesta de Hotel Manager, el 10 jul. 2023
Dear Christina,We are sorry to hear about your unpleasant experience during your stay. We apologize for any inconvenience caused by the cleanliness issues you encountered. This is not the level of service and quality we strive to provide. We take your feedback seriously and will investigate and address these concerns with our housekeeping team to ensure improvements are made. Your safety and comfort are our top priorities, and we appreciate your feedback as it helps us identify areas for improvement. Thank you for bringing these issues to our attention.Sincerely,Hotel Manager

2/10 Terrible

Lillie

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Just no.
Se hospedó 6 noches en junio de 2023
Respuesta de Hotel Manager, el 6 jul. 2023
Dear Lillie,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely,Hotel Manager

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This establishment is very falsely advertised the room smelled like marijuana the sheets that were on the bed upon arrival had cigarette burns in them not to mention the uncleanliness of the room itself. The hotel was not warm and inviting but quite the contrary, we did not feel at all safe during our stay. The area surrounding the hotel is full of garbage. Would not recommend at all.
Se hospedó 3 noches en julio de 2023
Respuesta de Hotel Manager, el 6 jul. 2023
Dear Guest,We apologize for the negative experience you had during your stay. Your feedback regarding the smell, cleanliness, and overall safety of the room is concerning, and we take it seriously. We strive to provide a comfortable and pleasant environment for all our guests, and we will address these issues with our team to ensure that appropriate measures are taken. We appreciate your honesty and regret that we did not meet your expectations. Thank you for bringing these matters to our attention, and we will use your feedback to improve our services.Sincerely,Hotel Manager

2/10 Terrible

Anthony

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en junio de 2023
Respuesta de Hotel Manager, el 6 jul. 2023
Dear Anthony,We apologize for any dissatisfaction you experienced during your stay at our hotel. Your feedback is valuable to us, and we regret that we did not meet your expectations. We appreciate your suggestion to provide specific areas of improvement, and we will take it into consideration to enhance our services. Please feel free to reach out to us at any time with any further concerns or feedback you may have. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Gabriela

Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Manager, el 17 jul. 2023
Dear Gabriela,I'm sorry to hear that your experience did not meet your expectations. We apologize for any inconveniences or shortcomings during your stay. Your feedback is valuable to us, and we will take it into account to make improvements and ensure a better experience for future guests. If there is anything specific you would like to address or discuss further, please feel free to reach out to our management team. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Daniel

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
The room was absolutely filthy and reeked of cigarette smoke, despite being a "non-smoking" room. The Smoke detector was modified and covered with plastic. The walls were full of dried liquids. The hotel is full of people who are on "extended stays", i.e. people who live at the motel. Towels were dirty and full of defecation and stains. Room service simply replaced towels by leaving on the bed, indicating they never went inside the room for more than moments. Smells are awful on the outside of the room as well. Truly remarkable this hotel is allowed to operate at such a low standard.
Respuesta de Hotel Manager, el 27 jun. 2023
Dear Daniel,We appreciate you taking the time to share your recent experience with us. We are sorry to hear that your stay did not meet your expectations and we sincerely apologize for the issues you experienced with cleanliness and the smell of cigarette smoke. We are also concerned about your comments regarding the extended stays and the housekeeping service. We will be conducting an investigation and addressing any necessary corrective actions with our staff. We understand the importance of maintaining high standards of cleanliness and customer service, and we always aim to meet and exceed our guest's expectations. Thank you for bringing these issues to our attention. We value your input and will use it to improve our services. We hope that you will give us another opportunity to provide you with the exceptional service and experience you deserve.Sincerely,Hotel Manager

2/10 Terrible

David

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Roach Motel
The Hotel had several patches in the room, it was dirty from the sheets, towels and tub! The AC unit did not blow cold air and I spoke with the front desk twice and was advised that maintenance will come by and take a look at the unit, but I was there for two nights and no one from maintenance came by. The room had Roaches all through the room! If you are without an Apartment/House and depend on a cheap Hotel to live, please just do not waste your money at this Hotel! This was my worst experience with a Hotel ever! Travelodge needs to be inspected by the Health Department, fined and shut down!
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Manager, el 3 jun. 2023
Dear David,I have taken note of your remark about roaches during your stay, which is very unusual. We take pest control measures on a regular basis in our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Regards, Hotel Manager

2/10 Terrible

Adam

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Unsafe, dirty
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Manager, el 19 may. 2023
Dear Adam,We are deeply sorry to hear about your negative experience during your stay at our hotel. Safety and cleanliness are of utmost importance to us, and we take your concerns very seriously. We would appreciate it if you could provide us with more specific details regarding the safety issues you encountered, as well as the areas that you found to be dirty. This will help us investigate and address the issues accordingly. Please rest assured that we will thoroughly investigate the matter and take immediate action to rectify any shortcomings in order to provide a safe and clean environment for our guests. We apologize for failing to meet your expectations and appreciate your feedback. We hope you would give us another chance in the future to demonstrate the improvements we have made based on your valuable input.Sincerely,Hotel Manager

10/10 Excelente

Shanae

Se hospedó 2 noches en abril de 2023
Respuesta de Hotel Manager, el 12 may. 2023
Dear Shanae,Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Aceptable

Shanae

Le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2023
Respuesta de Hotel Manager, el 29 abr. 2023
Dear Shanae,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

6/10 Aceptable

Carlos, Humble

Viaje de negocios
Le gustó: Servicio y personal
Outdated stuff
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Manager, el 6 abr. 2023
Dear Carlos,Thank you for taking the time to share your experience at our hotel. We apologize that our amenities did not meet your expectations during your stay. We are constantly evaluating our property and updating our offerings to ensure that our guests have a comfortable and enjoyable stay. We would appreciate any specific feedback you may have about areas in need of improvement so that we can address them promptly. We take all guest feedback seriously and use it as a tool for continuous improvement. We hope that you will consider staying with us again in the future and allowing us the opportunity to provide you with an updated and improved experienceSincerely,Hotel Manager

6/10 Aceptable

Serghei

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Manager, el 20 feb. 2023
Dear Serghei,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features.Sincerely,Hotel Manager

6/10 Aceptable

Alan

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
It’s okay for the price. Maybe Travelodge need to think about a refurbishment.
Se hospedó 3 noches en febrero de 2023
Respuesta de Hotel Manager, el 17 feb. 2023
Dear Alan,Thank you for taking the time to review our hotel. Nice to see the praise for our price. We value feedback from all of our customers and are sorry to hear that you weren't completely satisfied with your stay. We take all customer feedback seriously and will take this into consideration as we look for ways to improve our services and facilities. Thank you again for your time and we hope you choose to stay with us again in the future.Sincerely,Hotel Manager

2/10 Terrible

Melany

Viaje en grupo, Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It said it was non smoking on the booking but at check in the guy at the desk said they were smoking and marijuana friendly. I decided to go look at the room at least but the sheets had stains all over them the bathroom was dirty from previous guests and there was a horrible cigarette smell. I left within 2 minutes after checking in because I am severely asthmatic especially due to cigarettes smoke. I had to leave the room and use my inhaler right after I looked at it. I didn't stay at the property. It was in a terrible area.
Se hospedó 2 noches en febrero de 2023
Respuesta de Hotel Manager, el 11 feb. 2023
Dear Melany,We appreciate the review and we take it quite seriously- for improvement. Please allow me to offer our apologies for the inconveniences that impacted your stay. It shall be our endeavor to offer a fantastic experience to all our guests, but regret that this was not the case with your stay. Your observations has been taken up by a team for verification and necessary actions. If you would like to get away in near future, I shall personally assist you to ensure that you get a fine stay. I don’t want your next experience of this hotel tobe a negative one. Request your understanding.Sincerely,Hotel Manager

10/10 Excelente

Tommy

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Manager, el 7 nov. 2023
Dear Tommy,Thank you so much for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Our team is dedicated to providing the best service and ensuring our guests have a fantastic time. Your positive feedback is truly appreciated, and it motivates us to maintain and exceed these high standards. We're excited about the opportunity to welcome you back for another outstanding stay in the future!Sincerely,Hotel Manager