Hi Jeff, We're truly sorry to hear about the issues you encountered during your stay. Your feedback is important, and we apologize for the condition of the property. We take your comments seriously, and we will investigate and address each concern promptly to ensure a more enjoyable experience for our future guests. We appreciate your input and will use it to make necessary improvements. Thank you for bringing these matters to our attention, and we apologize for any inconvenience you faced during your stay.

Dear Mary, Thank you for your feedback. We are saddened to learn that your experience was less than satisfactory. We greatly appreciate your feedback about the issues you encountered during your stay. We have reviewed with our housekeeping team our cleaning standards and procedures as well as the amenities that should be available to all our guest at the apartment. We have also made sure the check in instructions are clear. Unfortunately we do not offer parking, therefore we do not advertise it on the listing, we are very sorry you were disappointed. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of ever.