Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 191 de 1001 opiniones" "
10 - Excelente
191
Puntuación de 8, es decir, Bueno. Basada en 218 de 1001 opiniones" "
8 - Bueno
218
Puntuación de 6, es decir, Aceptable. Basada en 210 de 1001 opiniones" "
6 - Aceptable
210
Puntuación de 4, es decir, Malo. Basada en 179 de 1001 opiniones" "
4 - Malo
179
Puntuación de 2, es decir, Terrible. Basada en 203 de 1001 opiniones" "
2 - Terrible
203
6.4/10
Limpieza
6.8/10
Servicio y personal
5.8/10
Servicios
6.0/10
Condiciones de la propiedad
6.2/10
Cuidado del medio ambiente
Opiniones
4/10 Malo
Mira
22 feb. 2024
Mira
Se hospedó 2 noches en febrero de 2024
10/10 Excelente
Enrique
5 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enrique
Se hospedó 1 noche en diciembre de 2023
2/10 Terrible
Cinthia
Viaje familiar con niños
4 jul. 2022
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
La verdad olía horrible, a viejo y a perro mojado! La habitación se veia sucia y olía muy mal. En las fotos se ve muy bien, hotel cumplidor, pero no. El señor que nos atendió excelente, una persona de la 3era edad muy amable.
Cinthia
Se hospedó 1 noche en julio de 2022
Respuesta de Hotel Management, el 5 jul. 2022
Dear Cinthia, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.
Sincerely,
Hotel Management
10/10 Excelente
Cliente verificado
12 sept. 2020
Cliente verificado
Se hospedó 3 noches en septiembre de 2020
Respuesta de Hotel Management, el 18 sept. 2020
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Sincerely,
Hotel Management
2/10 Terrible
Cliente verificado
15 mar. 2020
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
SIN AGUA CALIENTE
No hubo agua caliente durante la estancia. Iba a reservar una semana adicional y preferí cambiar de hotel
Cliente verificado
Se hospedó 5 noches en marzo de 2020
Respuesta de Hotel Management , el 15 mar. 2020
Thank you for the feedback. We were sorry to read that your stay was overshadowed due to the unavailability of hot water. We are working on fixing this as soon as possible and we regret the inconvenience. We truly hope this unfortunate situation will not prevent you from staying with us again.
Sincerely,
Hotel Management
6/10 Aceptable
Laura
Viaje familiar
23 oct. 2019
No le gustó: Servicio y personal
Laura
Se hospedó 1 noche en octubre de 2019
2/10 Terrible
Cliente verificado
5 sept. 2018
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dirty and ugly never come back the worst experience ever
Cliente verificado
Se hospedó 4 noches en agosto de 2018
6/10 Aceptable
Walterio
6 abr. 2018
No le gustó: Limpieza
No volvería
El desayuno que ofrecen no son mas que barras de granola y café
Walterio
Respuesta de Hotel Management , el 7 abr. 2018
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future.
Sincerely,
Hotel Management
6/10 Aceptable
JOSE F.
27 oct. 2016
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Servicio de limpieza solo una vez cada 7 días
Servicio de limpieza solo una vez cada 7 días
JOSE F.
6/10 Aceptable
Eduardo
9 may. 2016
No le gustó: Limpieza
Eduardo
8/10 Bueno
Carlos, Monterrey
24 feb. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cómodo y práctico
Todo muy bien, muy cómodo. Buena atención. Volvería
Carlos
8/10 Bueno
Cliente verificado
19 nov. 2013
Le gustó: Comodidad de las habitaciones
Cliente verificado
10/10 Excelente
hector
28 abr. 2024
hector
Se hospedó 1 noche en abril de 2024
8/10 Bueno
Joel
25 abr. 2024
Joel
Se hospedó 1 noche en abril de 2024
2/10 Terrible
kaylee
10 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
kaylee
Se hospedó 1 noche en abril de 2024
2/10 Terrible
Kacie
Viaje en grupo, Viaje familiar
10 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Immediately checked out and went somewhere else. Hair in sink, on floor and on bed. Smelled musty and like smoke. Busted window at the front. Another guest was requesting to see cameras because someone had been in her room. Absolutely disgusting and shocking they are even open.
Kacie
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management, el 11 abr. 2024
Dear Kacie, Please accept our apologies for the unacceptable conditions you observed at our hotel. This is not representative of the outstanding accommodations we strive to deliver, and we sincerely regret any frustration caused. Thank you for bringing your observations to our attention so we can address them appropriately and uphold our service standards moving forward. We are wholly committed to restoring your confidence in our hotel and hope to welcome you back in the future.Sincerely,Hotel Management
10/10 Excelente
RY
27 mar. 2024
RY
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
Andy
16 mar. 2024
Andy
Se hospedó 2 noches en marzo de 2024
4/10 Malo
Forrest
Viaje en pareja
14 mar. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was rude when registering as they had no rooms available until they were ready after check out. This was at 1 pm and check in time was three pm. They said come back in a little while, We did but still not available until 3 pm. They were just rude about it. They room smelled like smoke thou it was a non smoking facility. The faucet in the kitchen area dripped as did the bathroom faucet. It was reported the second day of a week long stay but never fixed. there was no coffee at 8:30 am and took two attempts before we got coffee at 9:20 am. There was no "grab and Go" food like muffins except the last day of our stay. We got oatmeal packet two of the 7 days. Very poor planning and replentishment given a full house due to SW festival. One bright spot was Joseph at the front desk at night who replaced towels and was kind!
Forrest
Se hospedó 6 noches en marzo de 2024
Respuesta de Hotel Management, el 15 mar. 2024
Dear Forrest, We deeply regret the inconvenience you encountered during your recent stay with us. Your experience does not align with the high service standards we aim to provide, and we sincerely apologize. We understand your frustration with the delay in room availability and the issues encountered with cleanliness and amenities. We also apologize for your disappointment with our replenishment services, especially during a busy event period. Your feedback has been shared with our team for immediate attention, and we will take steps to ensure better planning and execution in the future. We are glad Joseph was able to help during your stay, and we appreciate your recognition of his efforts. We value your feedback as it helps us to enhance our guest experience, and we invite you to give us another opportunity to exceed your expectations in the future.Sincerely,Hotel management
8/10 Bueno
Paul
Viaje en pareja
10 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
One of the maids interrupted a conversation with the checkin person. Reason unknown why she started to yell at me in front of the other employee. I warned her I would report the incident. This was at my check in time. Someone needs to talk to this employee she may be doing it to others that stay.
Paul
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 11 mar. 2024
Dear Paul, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered during check-in due to staff behavior. We appreciate you bringing this to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
10/10 Excelente
Idalia
8 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Idalia
Se hospedó 2 noches en marzo de 2024
4/10 Malo
Gabriel
5 mar. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The hotel is in need of upgrading. There was water damage in the wall above the shower head, probably from water leaking on the floor above. The water also never got hot. I had to take quick showers because it only reached a very like warm temperatures. The mattress and pillows also need an upgrade, not very comfortable at all.
Gabriel
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management, el 5 mar. 2024
Dear Gabriel, We apologize for the challenges you experienced during your stay. It's disheartening to read about the issues with the water temperature and the condition of your room. Please know that your feedback is valuable to us, and we will address these concerns with our maintenance team to ensure a more comfortable and relaxing experience for future guests. We hope you'll consider giving us another opportunity to provide you with the outstanding visit you deserve.Sincerely,Hotel Management
2/10 Terrible
Nicole
Viaje familiar, Viaje familiar con niños
26 feb. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No hot water. Reserved for a two bed hotel room & was only given a room with one bed.
Nicole
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 28 feb. 2024
Dear Nicole, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
2/10 Terrible
Kahli
Viaje en grupo
25 feb. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No hot water and dirty room
Kahli
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 27 feb. 2024
Dear Kahli, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
10/10 Excelente
Daniel
Viaje de negocios
25 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean. Affordable!
Daniel
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 26 feb. 2024
Dear Daniel, We greatly appreciate your positive feedback regarding your experience at Extended Stay America. It is with great pleasure that we have learned of your satisfaction with our hotel's cleanliness and exceptional value during your stay. We take pride in our commitment to providing guests with superior service and amenities, and it is always encouraging to receive such positive recognition. We remain dedicated to maintaining the highest standards of excellence and look forward to welcoming you back on your next visit.Sincerely,Hotel Management
8/10 Bueno
Ruben, Hoboken
Viaje con mascota, Viaje familiar
25 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
pet friendly thank you
Ruben
Se hospedó 1 noche en febrero de 2024
6/10 Aceptable
Kristin, Alpharetta
Viaje en pareja
16 feb. 2024
No le gustó: Condiciones de la propiedad
One night stay. Bed was firm but comfortable and room was clean. Did not have any hot water. There was no breakfast just coffee. Wanted to be in that area and this was the least expensive option but probably won’t stay again.
Kristin
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 17 feb. 2024
Dear Kristin, Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found the bed comfortable and the room clean. However, we apologize for the inconvenience regarding the lack of hot water and limited breakfast options. We understand the importance of these amenities for a comfortable stay. Your comments will be shared with our team for improvement. We hope to welcome you back in the future and provide you with a more enjoyable experience. Thank you again for your valuable feedback.Sincerely,Hotel Management
6/10 Aceptable
Mari
13 feb. 2024
Everything was fine. We had to take the tv remote down to get new batteries because it wasn’t working. Then on Saturday night both keys to our room didn’t want to work so had to go back down to have them replaced. It really wasn’t a bad experience. All in all there was only one thing that bothered me. It was the constant smell of Marijuana in the hallway and elevators.
Mari
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Dear Mari, Thank you for your review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,Hotel Management
10/10 Excelente
Chrisma
12 feb. 2024
Chrisma
Se hospedó 1 noche en febrero de 2024
2/10 Terrible
Beverly
Viaje con mascota
8 feb. 2024
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
Very dirty outside. Took 3 hours to check in.
Beverly
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 9 feb. 2024
Dear Beverly, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you experienced, the check-in delay, and the cleanliness issue during your stay. Your concerns will be addressed with our team to avoid this from happening again. We appreciate you bringing them to our attention, and we are sorry for any inconvenience caused. We'll use this feedback to improve our services. We value your feedback and hope to regain your trust in the future.Sincerely,Hotel Management
10/10 Excelente
Natasshia
8 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Natasshia
Se hospedó 1 noche en febrero de 2024
8/10 Bueno
Sue
6 feb. 2024
Sue
Se hospedó 1 noche en febrero de 2024
4/10 Malo
Francis
Viaje de negocios
4 feb. 2024
No le gustó: Servicio y personal
They advertise as offering breakfast which is a lie.All you will find is coffee.
Francis
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 5 feb. 2024
Dear Francis, We appreciate your feedback and apologize for any confusion regarding breakfast offerings. Our intention is to provide accurate information, and we regret any miscommunication. Your comments will be shared with our team for improvement. We're committed to enhancing our guest experience, and your insights play a crucial role in that process. Thank you for bringing this to our attention, and we hope to see you again soon.Sincerely,Hotel Management
2/10 Terrible
Jeannette
Viaje de negocios
3 feb. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
NO HOT WATER
PLACE HAS A RUSTED STOVE #410
HOUSING ILLIGALS
COPS CAME TO REMOVE ONE ..
CASEY AND HER MOTHER TWILA JAMAICAN RUDE
JACK
Jeannette
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management, el 4 feb. 2024
Dear Jeannette, We sincerely apologize for the challenges you faced during your stay. The lack of hot water and issues with the stove are unacceptable, and we deeply regret any inconvenience caused. Our commitment to a safe and pleasant environment for our guests is paramount. Rest assured, we will address these concerns and take corrective measures to enhance our guest's experience. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
10/10 Excelente
Sue
1 feb. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Sue
Se hospedó 1 noche en enero de 2024
6/10 Aceptable
Sue
Viaje de negocios
30 ene. 2024
The towels were dingy,the room didn’t have any cups,nor coffee/tea as specified in the ad. Other than that,the the night clerk was very nice,as was the lady that checked me out this morning.
Sue
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 31 ene. 2024
Dear Sue, Thank you for your thoughtful feedback. We appreciate your kind words about our staff and the check-out experience. However, we regret any inconvenience regarding the towels and amenities in your room. Please know that we provide kitchenware at the front desk to ensure their cleanliness. We apologize if there were any communication lapses at your arrival. Your comments are valuable, and we'll share them with the appropriate individuals to enhance our guest experience. We hope to have the opportunity to welcome you again and provide an improved stay.Sincerely,Hotel Management
10/10 Excelente
Rosa Maria
28 ene. 2024
Rosa Maria
Se hospedó 2 noches en enero de 2024
10/10 Excelente
Roberto
Viaje en pareja
27 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very quiet
Roberto
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 28 ene. 2024
Dear Roberto, Thank you for sharing your positive feedback about the tranquility at Extended Stay America! We're delighted to hear that you enjoyed a peaceful stay. Our team strives to provide a quiet and comfortable environment for all our guests. We appreciate your kind words and look forward to welcoming you back for another serene experience.Sincerely,Hotel Management
10/10 Excelente
Jonathan
27 ene. 2024
Jonathan
Se hospedó 1 noche en enero de 2024
10/10 Excelente
Richard
Viaje en pareja
24 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent staff care
Richard
Se hospedó 1 noche en enero de 2024
8/10 Bueno
Shawn
22 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Shawn
Se hospedó 1 noche en enero de 2024
8/10 Bueno
Makayla
12 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room was great but the A/C in my room kept turning on and off they need to fix that
Makayla
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 14 ene. 2024
Dear Makayla, We're delighted you enjoyed the room at Extended Stay America! Your feedback about the A/C is valuable, and we apologize for any inconvenience. Rest assured, we will address this promptly to ensure a seamless experience for our guests. We hope you will consider another chance to provide you with a more positive experience. Sincerely,Hotel Management
10/10 Excelente
Makayla
11 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
this day was better than the last two days I was there for
Makayla
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 12 ene. 2024
Dear Makayla, We're pleased to hear that your recent stay at Extended Stay America was better, making your experience more enjoyable. Our team is committed to ensuring a positive environment for our guests. We appreciate your feedback and look forward to hosting you again for an even more comfortable stay.Sincerely,Hotel Management
2/10 Terrible
Makayla
3 ene. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
literally gave me a room that sounds straight up by cigarettes and have mold on the ceiling
Makayla
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 9 ene. 2024
Dear Makayla, We sincerely apologize for the unacceptable conditions you encountered during your stay. This does not reflect our usual standards, and we deeply regret any discomfort caused. We take your concerns seriously and will investigate this matter urgently to rectify the situation. Your feedback is crucial, and we appreciate your patience. If you reconsider staying with us, we are committed to providing a significantly improved and more pleasant experience. Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience caused.Sincerely,Hotel Management
10/10 Excelente
Judy
29 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Judy
Se hospedó 2 noches en diciembre de 2023
10/10 Excelente
Judy
28 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Judy
Se hospedó 4 noches en diciembre de 2023
10/10 Excelente
Makayla
26 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Makayla
Se hospedó 1 noche en diciembre de 2023
8/10 Bueno
Judy
24 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Judy
Se hospedó 1 noche en diciembre de 2023
8/10 Bueno
Judy
23 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Judy
Se hospedó 3 noches en diciembre de 2023
4/10 Malo
Cyrus
Viaje de negocios
18 dic. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Lousy stay
Super thin walls. Woke up at 4:30 am to screams down the hall. Room in rough shape.
Cyrus
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 18 dic. 2023
Dear Cyrus , Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management