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Opiniones de Cambria Hotel Austin Downtown

3 out of 5
Cambria Hotel Austin Downtown
68 Eeast Ave, Austin, TX

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 256 de 413 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 61 de 413 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 45 de 413 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 413 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 413 opiniones" "

9.0/10

Limpieza

8.6/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Mariano

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Esta nuevo y en una zona cerca de bares y restaurantes. El personal es cero atento y muy poco amable, pero las camas son delicisos, el hotel esta nuevo. Asi que bastante recomendable!
Se hospedó 1 noche en abril de 2024
Respuesta de Maiah, el 20 abr. 2024
Thank you for your review.

8/10 Bueno

VICTOR MANUEL RAMOS

Viaje en pareja
Esperábamos más
Se hospedó 2 noches en marzo de 2024
Respuesta de Jeremy, el 6 mar. 2024
Thank you for your review!

10/10 Excelente

Deyanira

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
La propiedad es hermosa, todo muy limpio y ordenado, muy moderna, la habitación amplia, me encantó este hotel
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager , el 5 dic. 2023
Dear Deyanira,Thank you so much for your kind words about our lovely hotel! We take great pride in the high standards of cleanliness we adhere to, so we're thrilled this commitment was reflected in your experience. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

6/10 Aceptable

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Should tell people upfront that you have to pay for valet up front. Tv kept going out.
Se hospedó 2 noches en mayo de 2024
Respuesta de Beverly, el 13 may. 2024
Thank you for your feedback, we will get with our staff to ensure we do mention our valet.

10/10 Excelente

Jordyn

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I went for a girls trip and the hotel is brand new and super nice. Had a couple problems with the AC but it all worked out. The location is right off the highway and right on Rainey Street.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jeremy, el 10 may. 2024
Thank you for the positive review and feedback regarding your stay.

8/10 Bueno

Randi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A few steps away from Rainey Street! Conveniently located and easy to Uber from!
Se hospedó 4 noches en mayo de 2024
Respuesta de Maiah, el 10 may. 2024
Thank you for your review!

6/10 Aceptable

Leslie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overpriced for what was listed.
Se hospedó 2 noches en abril de 2024
Respuesta de Beverly, el 9 may. 2024
Thank you for the feedback.

2/10 Terrible

Benjamin

No le gustó: Limpieza y condiciones de la propiedad
Got to hotel at 10pm. Room key provided, went to room and was completely trashed and dirty. I found out this had also occurred with other individuals who had traveled earlier in the day. Too 20 min to change rooms but did not provide me with a new key until the next day. Was told I was going to receive a free night comp and breakfast but neither were given. Disappointed.
Se hospedó 3 noches en mayo de 2024
Respuesta de Beverly, el 7 may. 2024
We are so sorry to hear you did not have a good check in experience. Would you mind providing feedback so we can address the issues?

10/10 Excelente

Maggie

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Jeremy, el 6 may. 2024
Thank you for the positive review!

8/10 Bueno

Jeanette, Liberty Hill

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is beautiful and new. Gorgeous lobby and heated pool. I was disappointed regarding parking is valet only. There’s construction all around the area. Not walkable.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 3 noches en mayo de 2024
Respuesta de Jeremy, el 6 may. 2024
Thank you for the positive review!

10/10 Excelente

Jesse

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is in the center of all entertainment, friendly, clean.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Trey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 2 noches en abril de 2024
Respuesta de Beverly, el 4 may. 2024
Thank you for your feedback.

10/10 Excelente

KIM, HENRICO

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed the staff- Mark, Carlos and the bartender who makes this soul drink-were amazing. I will definitely be back.
Se hospedó 3 noches en abril de 2024
Respuesta de Beverly, el 2 may. 2024
Thank you for your feedback we are glad our staff provided the best customer service we hope to see you in the near future again!

10/10 Excelente

Brittany Ann

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved how close it is to Rainey St!
Se hospedó 3 noches en abril de 2024
Respuesta de Beverly, el 1 may. 2024
Thank you for your feedback we are glad to hear you enjoyed your stay with us.

10/10 Excelente

Amy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The place was beautiful and clean with awesome location and pool. I DID NOT like how much parking was per night, I cant believe they can charge that much for guest that already pay alot per night, and restaurant service was poor. We sat waiting for service for a while and ended up just walking down to IHOP, we werent the only guest that ended up walking out. But over all i would return as long as i didnt have a vehicle.
Se hospedó 6 noches en abril de 2024
Respuesta de Beverly, el 29 abr. 2024
Amy,Thank you for your feedback I'm so sorry t hear about the restaurant we hope that your next stay with us we can make it up to you.

10/10 Excelente

Ksenia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gorgeous hotel! Clean and staff is super friendly. Highly recommend it.
Se hospedó 2 noches en abril de 2024
Respuesta de Beverly, el 29 abr. 2024
Thank you for your feedback we hope to see you in the near future.

6/10 Aceptable

Aaron

Le gustó: Servicio y personal
Se hospedó 3 noches en marzo de 2024
Respuesta de Marc G., el 27 abr. 2024
Good morning,Thank you for choosing to stay with us. We appreciate you filling out the guest survey. Are you able to provide more detail on why you scored us a 3 out of 5?

2/10 Terrible

Jerry

Viaje de negocios
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
This stay has been crazy to say the least room was swapped because someone was already in it and I walked in on them very awkward then my new room's toilet didn't work so there was a massive turd that I had to put up with until the morning VERY DISAPPOINTED
Se hospedó 1 noche en abril de 2024
Respuesta de Beverly, el 25 abr. 2024
We are so sorry to hear you did not have a good experience with us. Would you mind providing feedback so we can address the issues?

10/10 Excelente

Stephanie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed staying here!
Se hospedó 2 noches en abril de 2024
Respuesta de Jeremy, el 24 abr. 2024
Thank you very much for the positive review!

10/10 Excelente

Erin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Jeremy, el 24 abr. 2024
Thank you very much for the positive review!

10/10 Excelente

Dana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Beverly, el 24 abr. 2024
THANK YOU FOR YOUR FEEDBACK

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Beverly, el 23 abr. 2024
Thank you for your feedback Laura we are glad you enjoyed your stay with us.

6/10 Aceptable

Gene

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Amenities are lacking. We asked for extra coffee pods 2 times and never received any. They seemed to be treating those little suckers like gold.
Se hospedó 4 noches en abril de 2024
Respuesta de Beverly, el 23 abr. 2024
Thank you Gene for your feedback I'm sorry you weren't able to get all the amenities we will be talking to our staff so we can provide better service.

2/10 Terrible

Jesse

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
TLDR: Staff was incredibly careless. Save your money. For one, I was arriving on the evening after my wedding. I had been told beforehand that if I had champagne and a small decoration delivered before I arrived that it would be set in my room to surprise my wife. Instead it was on the front counter when I got there (the stuff arrived at 5pm and I arrived at 7pm) and the front desk attendant just handed the bag to me. When I asked why he didn’t follow through with the request he just said the room wasn’t ready when the stuff arrived so he just didn’t do it (why wasn’t the room ready at 5 when check in was at 4?). Housekeeping did a poor job and then if I needed anything I had to call the front desk 3-5 times to get an answer. Then the day before check out I was out and about with my wife and got a message in error from the hotel saying that check out was at 11 and my bags would be held at the front desk. You can imagine the worry this caused when it took 4 calls to the front desk before someone finally answered and corrected the error. Then there was the valet. The young man running the valet during the day was as nice and polite as could be. When we had to leave early Monday morning, though (to make a flight), the night valet wouldn’t answer the phone and I couldn’t get my car. I then called the front desk and surprise she didn’t answer, but when I went upstairs she was sitting on the couch by the desk ignoring the phone. Save your money or stay somewhere else.
Se hospedó 3 noches en abril de 2024
Respuesta de Beverly, el 23 abr. 2024
Jesse,I'm so deeply sorry to hear about your experience with us I hope that you could give us a second change when you do come back to Austin, This is not the service we provide and we will be speaking to our staff again we are so sorry about your experience.

2/10 Terrible

Daniel

No le gustó: Limpieza y servicio y personal
Terrible service, amenities, and overall quality
Se hospedó 1 noche en marzo de 2024
Respuesta de Beverly, el 23 abr. 2024
Daniel,I'm sorry to hear about your experience was there anything else we could do for you or any other feedback you can provide.

2/10 Terrible

Daniel

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
absolutely terrible service
Se hospedó 1 noche en abril de 2024
Respuesta de Beverly, el 23 abr. 2024
Thank you for your feedback was there any additional feedback you give us about the hotel?

10/10 Excelente

Margaret Kae

Se hospedó 3 noches en abril de 2024
Respuesta de Beverly, el 12 may. 2024
Thank you for your feedback.

8/10 Bueno

Chantelle

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Beverly, el 23 abr. 2024
Thank you for your feedbck.

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Beverly, el 23 abr. 2024
Thank you for your feedback we are glad you enjoyed your stay with us.

2/10 Terrible

Yoshiko

Viaje de negocios
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
One of the worst stays. The front desk staff are not trained properly. The internet was not working and the manager was no where to be found. The windows are disgustingly dirty.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 19 abr. 2024
Dear Yoshiko,Thank you for staying with us and for taking the time to provide your feedback. It is disheartening to hear about your experience, as that is never our intent. We will share your candid comments with our team so we can improve. We wish you safe and happy travels.

10/10 Excelente

Richard A

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome place and location
Se hospedó 7 noches en marzo de 2024
Respuesta de Beverly, el 18 abr. 2024
We are happy to hear you enjoyed your stay with us, thank you for the feedback!

6/10 Aceptable

kayla

Se hospedó 1 noche en abril de 2024
Respuesta de Jeremy, el 18 abr. 2024
Thank you for taking the time to leave a review

6/10 Aceptable

Nichole

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Sat day bartender was slow and rude. Sunday breakfast had only 1 girl working and although she did her best and was pleasant we saw several people get up and leave and our breakfast came 10 minutes apart with 1 of the meals cold. Valets were great!! Front desk were also pretty good but it took two days and 3 requests to get our room cleaned and then it was done half assed. We loved our first trip to Austin and will be back, just not to Cambria
Se hospedó 4 noches en abril de 2024
Respuesta de Beverly, el 17 abr. 2024
Nichole,Thank you for your feedback I'm sorry to hear about your experience we hope that when you come back to Austin you give us a second chance.

6/10 Aceptable

Daniel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The $50/night Valet parking charge is entirely too much. There should be complementary self-parking for guests staying at the hotel. And in addition throughout a 4 night stay at the hotel, my room was only cleaned once.
Se hospedó 4 noches en abril de 2024
Respuesta de Beverly, el 16 abr. 2024
Daniel,Thank you for your feedback, I'm sorry to hear about your stay we do a green environment for our housekeeping we hope that you come back and visit us and give us a second chance.

10/10 Excelente

Jeremiah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good spot to enjoy the music and food in downtown Austin
Se hospedó 2 noches en abril de 2024
Respuesta de Beverly, el 16 abr. 2024
Thank you for your feedback we hope to see you again in the near future!

6/10 Aceptable

Carrie

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Jeremy, el 17 abr. 2024
Thank you for taking the time to leave a review. How could we have improved your stay with us?

10/10 Excelente

Cathye

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was nice and very convenient The view from my room was great.
Se hospedó 2 noches en abril de 2024
Respuesta de Beverly, el 15 abr. 2024
Thank you for your feedback we are glad to hear you enjoyed your stay with us.

6/10 Aceptable

Marilynne

Viaje familiar
Very clean with large rooms. No service basically. You are on your own in the concierge department. Very noisy as it is next to rainy street and I should have been concerned when they leave ear. Plugs in the room. . Also there is a lot of construction surrounding the area. I’m not sure when this will be completed as they are large skyscraper buildings. I bought food at the Graffiti cafe and they charged me twice and I am working with my credit card and the hotel to resolve this. Seems more complicated than it should be. The valet guy gets a 10 thumbs up. He is fun and careful with the car.
Se hospedó 3 noches en abril de 2024
Respuesta de Beverly, el 15 abr. 2024
Thank you for your feedback I'm so sorry to hear about please feel free to reach out to us at (512)-564-8000 that way we can help you.

10/10 Excelente

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A little noisy from the street behind the property at night...
Se hospedó 2 noches en abril de 2024
Respuesta de Beverly, el 15 abr. 2024
Thank you for your feedback.

2/10 Terrible

Denis

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a horrible stay, there was poop once we came in the hotel on the floor, the ac was not working they had to move us rooms, will NOT stay here EVER AGAIN
Se hospedó 2 noches en abril de 2024
Respuesta de Beverly, el 14 abr. 2024
Denis,I'm so sorry hear about your experience we hope that you give us a second chance so we can make your experience more memorable.

8/10 Bueno

Karlanais

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very modern and friendly staff. The property does seem understaff in the bar area and valet parking.
Se hospedó 1 noche en abril de 2024
Respuesta de Beverly, el 14 abr. 2024
Thank you for your feedback. We hope to see you again!

6/10 Aceptable

marizsa

Viaje en grupo
Le gustó: Servicio y personal
This hotel is cute, and the staff was super friendly. However, noise was a problem - music bumping until 2 am, then drunk partiers in their rooms until 4 am left a few restless nights. Also, my shower wouldn't drain and upon inspection the drain was clogged. If I were in my 20s this would be a fun visit, but won't be coming back to this spot because of the noise.
Se hospedó 3 noches en abril de 2024
Respuesta de Beverly, el 14 abr. 2024
Thank you for your feedback we hope we see you again we can make it more memorable!

10/10 Excelente

Rachel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient to everything
Se hospedó 2 noches en abril de 2024
Respuesta de Maiah, el 14 abr. 2024
Thank you for your review.

10/10 Excelente

Felicia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience
Se hospedó 3 noches en abril de 2024
Respuesta de Jeremy, el 12 abr. 2024
Thank you for your positive review!

10/10 Excelente

LAURA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Walkable to downtown. Downside if you have a vehicle, parking is expensive.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 12 abr. 2024
Dear Laura,Thank you for providing your review for your stay at Cambria Hotel Austin Downtown. It delights us to hear that you enjoyed our proximity to the downtown attractions. Your feedback regarding parking is appreciated as well. Rest assured, we do our best to stay competitive with the lowest valet rates in downtown Austin. We apologize for any inconvenience, and it is our hope that you will stay with us again in the future for another terrific stay.

2/10 Terrible

Kristin

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel had water seeping up from the floorboards. The keys didn’t work. The restaurant had errors in the orders delivered up. Phone didn’t work to call reception, had to use cell phone.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 11 abr. 2024
Dear Kristin,We appreciate you taking the time to share your thoughts regarding your recent stay at our property. It saddens us to hear we were unable to meet your expectations. Please accept our apologies for any inconvenience you encountered with your room and with the keys, as well as any errors with your room service order. While these are certainly not normal occurrences, we will address your comments internally to ensure improvements are made going forward. We consider all feedback an essential opportunity to monitor guest satisfaction and areas where we need to be doing better. Thank you for your valuable input, and we hope to have another chance to impress you the next time you're in the area.

8/10 Bueno

Steven, Houston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hire interested, helpful polite people for your front desk.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 11 abr. 2024
Dear Steven,Thanks for visiting Cambria Hotel Austin Downtown. We take pride in delivering attentive service, so we're sorry for falling short in this respect. Your comments will be shared with our staff to ensure we are meeting our high standards of guest hospitality. That said, it was a pleasure to welcome you, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay a block off Rainey St
Se hospedó 2 noches en abril de 2024
Respuesta de Beverly, el 10 abr. 2024
Thank you and we are happy to hear your stay is was off to a good start!

6/10 Aceptable

Yixiong

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were professional, very helpful and friendly. Facilities were nice. The downside is that there is a bar on their rooftop that blasts music from around 9pm to 1am. You can hear it from your room, so don't plan on sleeping during those hours.
Se hospedó 1 noche en abril de 2024
Respuesta de Jeremy, el 9 abr. 2024
Thank you for providing feedback from your recent stay with us. We will be addressing this with the restaurant management team in order to ensure our guests are not disturbed during their stay.