4/10
I rarely leave negative reviews, but this stay was unacceptable. Our experience staying at this property was one of the worst we’ve had through VRBO, and I feel obligated to warn future guests.Right away, the property was clearly not cleaned properly. The shower curtain was covered in mold, the floors were visibly dirty, and we found multiple cockroaches throughout the house. There was no vacuum accessible, and communication about even basic supplies was confusing and inconsistent.But the most alarming part: we found the tip of a hypodermic needle on the floor. That’s a serious health hazard—especially as we were traveling with a toddler. We contacted the management company immediately and requested the home be professionally cleaned.We were told cleaners would arrive between 9–10 AM the next morning, so we left the house to accommodate that. When we returned, nothing had been cleaned. After chasing down updates, we were told the cleaners actually wouldn’t arrive until 3–5 PM. Again, we made an effort to leave. When someone finally showed up at 12:45, our son had just gone down for a nap. We asked the cleaner to return later, but could not make that happen either. All met with unanswered calls, generic apologies and delayed responses. The company offered 75 as “a gesture of goodwill”, half the cleaning fee, which we accepted. Do yourself a favor and book elsewhere. This property was not cared for, not clean, and not run with the most basic level of hospitality.
Steve K.
Se hospedó 5 noches en junio de 2025