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Opiniones de Sonesta ES Suites Austin The Domain Area

3 out of 5
Sonesta ES Suites Austin The Domain Area
10201 Stonelake Blvd, Austin, TX

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 577 de 889 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 209 de 889 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 58 de 889 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 26 de 889 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 889 opiniones" "

9.2/10

Limpieza

9.4/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

roberto

Se hospedó 1 noche en febrero de 2024
Respuesta de Anthony Durham, el 10 abr. 2024
Dear Roberto,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short in this case. If you give us a chance to earn back your trust, we will provide you with the great hotel experience that so many of our guests have grown to love. Sincerely,

10/10 Excelente

Rolando

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy cómodo y limpio, habitaciones amplias
Se hospedó 3 noches en diciembre de 2023
Respuesta de Lhea V., el 11 ene. 2024
Thank you for your good comment.Looking forward on your next stay with us.

10/10 Excelente

Jorge

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena atención muy limpio y agradable
Se hospedó 2 noches en noviembre de 2023
Respuesta de Anthony Durham, el 8 nov. 2023
Querido Jorge,¡Gracias por la excelente reseña de nuestro hotel! Gracias por tus comentarios. Nos alegra que haya disfrutado de su estadía y esperamos volver a verlo muy pronto. Su opinión y sus conocimientos nos ayudan a mejorar la experiencia de nuestros huéspedes.Atentamente,Anthony DurhamGerente de OperacionesSonesta ES Suites en el área de dominio

10/10 Excelente

Salvador, Tampico

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had never reserved in a Sonesta hotel. Everything was incredible. The hotel, the people, the location, the price, everything was great.
Se hospedó 4 noches en julio de 2023
Respuesta de Anthony Durham, el 9 ago. 2023
Dear Salvador,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

8/10 Bueno

Jaime A

Se hospedó 4 noches en octubre de 2022
Respuesta de Anthony Durham, Operations Manager, el 27 oct. 2022
Dear Jaime,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamOperations ManagerSonesta ES Suites at Domain Area

10/10 Excelente

Nahum Armando

Se hospedó 2 noches en mayo de 2022
Respuesta de Anthony Durham, el 23 mar. 2023
Dear Nahum,We apologize for the delay. Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excelente

Darcy

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Muy limpio fue agradable quedarnos en este hotel las camas muy limpias salimos felices
Se hospedó 1 noche en septiembre de 2021
Respuesta de Anthony Durham, Operations Manager, el 26 oct. 2021
Darcy, ¡Gracias por la excelente reseña de nuestro hotel! Gracias por tus comentarios. Nos alegra que haya disfrutado de su estadía y esperamos volver a verlo muy pronto. Su opinión y sus conocimientos nos ayudan a mejorar la experiencia de nuestros huéspedes. Atentamente, Anthony Durham Gerente de Operaciones Sonesta ES Suites en el área de dominio

8/10 Bueno

Jorge

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
bueno!
Me gusta!
Se hospedó 1 noche en mayo de 2020

10/10 Excelente

Jorge

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020
Respuesta de SB, el 1 abr. 2020
Thank you for your feedback, we appreciate you choosing our hotel!

8/10 Bueno

Silvia I.

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena ubicación en The Domain
Muy bien ubicado dentro de The Domain. Rodeado de negocios y restaurantes y sobre una avenida con excelente acceso. Nos alojamos en una suite con dos habitaciones. La cocina estaba equipada y con refrigerador full size, aunque no la utilizamos. Solo hacen limpieza 1 vez por semana, aunque informan que sí cambian las toallas y hacen las camas a diario, NO lo hicieron. Al regresar nos decían que las mucamas ya se habían retirado, y solo nos traían toallas. Para desayunar, el espacio no era suficiente para los huéspedes, así que nos servíamos café solamente. Aunque debo decir que el señor que reponía los alimentos fue muy amable. No volvería porque si voy a un hotel es para tener servicio de arreglo del cuarto a diario.
Se hospedó 6 noches en diciembre de 2019
Respuesta de Simon Barnes, el 26 feb. 2020
Thank you for choosing your hotel and we are glad you enjoyed our location. We apologize for the issues you experienced with the room service and your feedback will help us improve our quality standards. Our guest service team are always on hand to accommodate any guest requests!

10/10 Excelente

Eugenio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2019
Respuesta de Simon Barnes, el 26 feb. 2020
Thank you for choosing our hotel, we appreciate your feedback!

10/10 Excelente

Angela, Monterrey

Viaje familiar
Le gustó: Limpieza y servicios
El refri tenía comida cuando nos entregaron el cuarto. No había jabón de manos.
Se hospedó 5 noches en noviembre de 2019
Respuesta de Staybridge Suites, el 9 dic. 2019
Thank you for your feedback. We hope you give us the opportunity to serve you again.

4/10 Malo

Cliente verificado

Se hospedó 1 noche en febrero de 2019
Respuesta de Isaac, el 30 abr. 2019
We are sorry for our services not being up to your standards. Please let us know areas that we can improve on to make your future reservations better. We appreciate your business.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muchos arboles/ desayuno/ amabilidad/ estancia/ limpieza
Se hospedó 4 noches en diciembre de 2018

8/10 Bueno

ARMANDO

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Bien ubicado y muy buen servicio
Lo mas destacado es su excelente ubicación, no es un hotel nuevo, pero todo funciona de maravilla y el estado de mantenimiento es muy bueno. No hay muy buenos restaurantes cerca, pero tienes dos centros comerciales muy completos, inclusive con restaurantes de buena calidad relativa corta distancia. Pero la amplitud, el acceso al hotel, y con un desayuno esta super completo, no se requiere mas. La relacion precio-beneficio muy buena. El wifi funciona muy bien.
Se hospedó 4 noches en noviembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
LO QUE NO ESTUVO BIEN, FUE QUE RESERVAMOS UNA HABITACION DE 4 PERSONAS, POR LO QUE HABIA SOLICITADO 2 CAMAS MATRIMONIALES MAS EL SOFA CAMA, NOS DIERON DE UNA CAMA MATRIMONIAL CON SOFA CAMA, ENTONCES SI ESTUVO MUY INCOMODO LA HABITACION ERA MUY CHICA PARA LA CANTIDAD DE PERSONAS QUE ERAMOS Y EN LA RECEPCION NOS DIJERON QUE ERA LO UNICO QUE TENIAN DISPONIBLE. PIENSO QUE PARA ASEGURARNOS LO QUE ESTAMOS RESERVANDO QUIZAS DEBAN DE TENER COBROS DIFERENTES POR UNA HABITACION DE 1 CAMA A DOS CAMAS, SEGUN LAS DIFERENCIAS QUE OFREZCAN, ASI TENDRIAMOS ASEGURADA NUESTRA PREFERENCIA.

10/10 Excelente

Gisela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Agradable, cómodo, económico y limpio
Cómodo, agradable, con personal servicial y cordial siempre. Además de que por su ubicación, es posible trasladarse a los muchos centros comerciales y restaurantes muy agradables.

8/10 Bueno

monica

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones

8/10 Bueno

monica

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Condiciones de la propiedad

6/10 Aceptable

ISABEL, MONTERREY

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
MEDIOCRE
EN GENERAL ESTUVO BIEN, LO QUE NO ME PARECE CORRECTO ES EL POBRE SERVICIO DE LIMPIEZA QUE OFRECEN A LAS HABITACIONES, ESE SERVICIO ''light'', NO ES LO QUE ESPERARIA. CUALQUIER HOTEL CON LA MISMA TARIFA ASEA DIARIO LAS HABITACIONES "'FULL CLEAN''.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Muy Buen Servicio y Atencion

10/10 Excelente

Lizeth Alejandra Aguilar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024

2/10 Terrible

Alexandra

Viaje familiar
No le gustó: Servicios
Missing light bulbs in the room Terrible stench in the room Very noisy
Se hospedó 1 noche en abril de 2024

4/10 Malo

Damien

Viaje de negocios
No le gustó: Limpieza y servicio y personal
One of the worst experiences I have in a hotel, they have a very strange policy where they do cleaning only once every 7 nights, I sayed 6 so bad luck for me not even once. I asked if they could do a light cleaning and the only thing they did was to take of the trash. Speaking of I imagine much people don't ask them to do that since the hall is full of trash bags, and since they don't take them that often they can Stay long time. The breakfast is OK, but they only serve it till 8:30 so not the best time for everybody. I'm definitely not coming back for the same price you can go to the Holliday Inn and get a better experience.
Se hospedó 6 noches en abril de 2024

6/10 Aceptable

Tatyana

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The carpets are so old and dirty, definatly need updating.
Se hospedó 3 noches en abril de 2024
Respuesta de Anthony Durham, el 22 abr. 2024
Dear Tatyana,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short in this case. We are projected for a renovation starting this year. If you give us a chance to earn back your trust, we will provide you with the great hotel experience that so many of our guests have grown to love. Sincerely, Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excelente

MARISA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very accommodating personnel!
Se hospedó 1 noche en abril de 2024
Respuesta de Daniel Trevino, el 24 abr. 2024
Dear Marisa,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Excelente

JUAN Jr, Miami

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rooms were very spacious. Breakfast was on point and the staff was friendly.
Se hospedó 4 noches en abril de 2024
Respuesta de Anthony Durham, el 17 abr. 2024
Dear Juan Jr.,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

2/10 Terrible

Irfan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Anthony Durham, el 16 abr. 2024
Dear Irfan, Thank you for sharing your feedback regarding your experience with Sonesta ES Suites Austin, The Domain Area. Your comments are important to us as they allow us to serve you better.I deeply regret that we could not meet your expectations regarding your low satisfaction with Sonesta ES Suites Austin The Domain Area. Commentaries such as this help us understand your experience and how we can better serve you in the future. We appreciate you sharing your concerns and look forward to ensuring we can exceed your expectations in the future.Sincerely,Anthony Durham

6/10 Aceptable

Derrek

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It blew my mind when they told me it’s a daily $5 parking fee and it will be taken from the $100 deposit they took from me. Ain’t no way, am I returning there. My whole stay was not relaxing because I kept thinking WHY! Why $5 and why $100. to include the toilet wasn’t working. I had to go across the Target to poop because I was afraid they will deduct a plunger fee or a maintenance call fee. The Staff treated us with kindness but the hidden fees they had to enforce was ridiculous.
Se hospedó 2 noches en abril de 2024
Respuesta de Anthony Durham, el 15 abr. 2024
Dear Derrek,Thank you for sharing your feedback regarding your experience with Sonesta ES Suites Austin, The Domain Area. I looked at your reservation, and you were not authorized for the 100 or charged for parking. Also, if you had informed us, we would have been more than happy to service the toilet during your stay. Of course, there would not be a service fee. I deeply regret that we could not meet your expectations regarding your low satisfaction with Sonesta ES Suites Austin The Domain Area. Commentaries such as this help us understand your experience and how we can better serve you in the future. We appreciate you sharing your concerns and look forward to ensuring we can exceed your expectations in the future.Sincerely,Anthony Durham

8/10 Bueno

Francine, Fountain Hills

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were very pleased with the room, as we had a separate bedroom and kitchen/living area. The bed was very comfortable. The breakfast was well stocked and had lots of options. The only downside was the bathroom had no bathmat, only one hand towel, and no complementary lotion.
Se hospedó 2 noches en abril de 2024
Respuesta de Anthony Durham, el 15 abr. 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short in this case. We have those products at the front desk; however, the items should have already been in your room. If you give us a chance to earn back your trust, we will provide you with the great hotel experience that so many of our guests have grown to love. Sincerely, Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

8/10 Bueno

Tai

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Short drive from The Domain.
Se hospedó 1 noche en abril de 2024
Respuesta de Anthony Durham, el 14 abr. 2024
Dear Tai,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excelente

George

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff, felt right at home. Nothing I didn't like. The stop light was stuck on red, but this is the city's problem.
Se hospedó 2 noches en abril de 2024
Respuesta de Anthony Durham, el 10 abr. 2024
Dear George,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. They fixed it on Tuesday; sorry that occurred during your stay. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

8/10 Bueno

kathryn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable room, kitchen equipment adequate, great breakfasts. My only complaint is they charge $5.00 a night to park there.
Se hospedó 2 noches en abril de 2024
Respuesta de Anthony Durham, el 10 abr. 2024
Dear Kathryn,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony Durham

10/10 Excelente

Nicholas

Se hospedó 3 noches en marzo de 2024
Respuesta de Anthony Durham, el 22 abr. 2024
Dear Nicholas,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excelente

Carlota

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was clean and complete with all the tools in the kitchen. The bathroom very clean. The staff very helpful and nice. Great experience.
Se hospedó 2 noches en marzo de 2024
Respuesta de Anthony Durham, el 13 mar. 2024
Dear Carlota,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great room, great breakfast, great outdoor area with fire pits and grill.
Se hospedó 3 noches en marzo de 2024
Respuesta de Anthony Durham, el 7 mar. 2024
Dear David,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon.Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excelente

Yasmin, Sugar Land

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Covenient locations, excelente service
Se hospedó 2 noches en febrero de 2024
Respuesta de Anthony Durham, el 27 feb. 2024
Dear Yasmin,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Anthony Durham, el 20 feb. 2024
Dear Mark,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

6/10 Aceptable

Forrest

Viaje de negocios
Le gustó: Limpieza y servicio y personal
The room smelled like smoke. Just kind of dingy overall.
Se hospedó 3 noches en enero de 2024
Respuesta de Anthony Durham, el 12 feb. 2024
Dear Forrest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short in this case. We apologize for the room smelling like smoke. We are a non-smoking facility, and we take pride in that. If you give us a chance to earn back your trust, we will provide you with the great hotel experience that so many of our guests have grown to love. Sincerely, Anthony DurhamSonesta ES Suites at Domain Area

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Great staff - Dated building
I think what stands out as a good part of my stay was the staff - very friendly, very courteous & helpful. The location is great! What stands out as very disappointing was the condition of the hotel, and how "thin" the walls are. I heard all kinds of noise from other guests every night, which made it very difficult to get sleep for work. Carpet, room areas and bathrooms are in dire need of a facelift!
Se hospedó 4 noches en enero de 2024
Respuesta de Anthony Durham, el 12 feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short in this case. Renovation is projected later this year. If you give us a chance to earn back your trust, we will provide you with the great hotel experience that so many of our guests have grown to love. Sincerely, Anthony DurhamSonesta ES Suites at Domain Area

10/10 Excelente

SUBILO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice hotel
Respuesta de Lhea V., el 11 ene. 2024
Hello Subillo,Thank you for your time to take a moment to write a review in our hotel.We're looking forward on seeing you again.

6/10 Aceptable

George

Viaje familiar
Le gustó: Limpieza y servicio y personal
Bad management decisions hurt the property
The hotel is fine. Probably somewhere in the middle of the renovation cycle, so it doesn't seem tired or new. Our room was clean and the breakfast was fine. A couple of very poor management practices are very disappointing and would prompt me to go elsewhere unless the price differential was high. First is the parking fee. We only found out about it when we got there. Five dollars per night is not bad, but this is a suburban hotel where *everyone* drives. So this is just a dishonest way to tack on a hidden fee to crank the price up. I hate doing business with people like this. Second is no ice machine. The "excuse" is that you have an icemaker in the fridge in your room, but this is totally useless the night you arrive. Ice machines are cheap, so this is just a sleazy way for management to pad their bottom line by a few bucks. Be aware of these things before choosing this property.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Anthony Durham, el 19 dic. 2023
Dear George,Thank you for sharing your feedback regarding your experience with Sonesta ES Suites Austin, The Domain Area. Your comments are important to us as they allow us to serve you better.I deeply regret that we could not meet your expectations regarding your low satisfaction with Sonesta ES Suites Austin The Domain Area. Commentaries such as this help us understand your experience and how we can better serve you in the future. We appreciate you sharing your concerns and look forward to ensuring we can exceed your expectations in the future.Sincerely,Anthony Durham

8/10 Bueno

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Anthony Durham, el 20 feb. 2024
Dear Kenneth,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent overall stay - great choice in Austin!!
We stayed at this property for four nights over Thanksgiving 2023. From the moment we arrived, very late in the evening after a long day of travel, our stay was excellent in every way! All staff that we encountered were friendly and helpful. Our one bedroom suite was perfect for the two of us. It was spacious, bed was extremely comfortable, and small kitchen located by the living area was great for warming up food and having a full size refrigerator was nice! The breakfast buffet provided ample choices for both hot and cold foods, as well as coffee, tea, juice, etc. Outside the back door from the dining area there was a large patio area which was relaxing, clean and beautiful ( pool below ). The only issue we had that was a negative was our bathtub drained very slowly, but I reported this to the front desk for maintenance to take care of, as we were leaving. Overall it was perfect choice for what we required and we will definitely be staying there again on our next trip to Austin! ( location was great as well )
Se hospedó 4 noches en noviembre de 2023
Respuesta de Anthony Durham, el 6 dic. 2023
Dear Susan,Thank you for the great review of our hotel! Thank you for your feedback. We couldn't ask for a better review.We are glad you enjoyed your stay and hope to see you again soon. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamAssistant General ManagerSonesta ES Suites at Domain Area

10/10 Excelente

cc

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Separate bedrooms and kitchenette.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Anthony Durham, el 4 dic. 2023
Dear CC,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony Durham

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was ok
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anthony Durham, el 21 nov. 2023
Dear Guest,Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony DurhamSonesta ES Suites at Domain Area

4/10 Malo

jack

Viaje de negocios
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This place is cheaper than other properties in the Domain area, but it's pretty dated and the rooms are tired. Service is extremely limited (no housekeeping, one person on the front desk that's all). Hallways smell of whatever's cooking in the kitchen and can be a bit noisy at night.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Anthony Durham, el 16 nov. 2023
Jack,Thank you for sharing your feedback regarding your experience with Sonesta ES Suites Austin, The Domain Area. Your comments are important to us as they allow us to serve you better.I deeply regret that we could not meet your expectations regarding your low satisfaction with Sonesta ES Suites Austin The Domain Area. Commentaries such as this help us understand your experience and how we can better serve you in the future. We appreciate you sharing your concerns and look forward to ensuring we can exceed your expectations in the future.Sincerely,Anthony Durham

2/10 Terrible

Quinn

Viaje de negocios
Le gustó: Servicio y personal
The door to the room stopped working and no one was able to open it. They put me in another room but all of my belongings were in the other room. I didn’t brush me teeth or change my clothes for 18 hours.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Anthony Durham, el 13 nov. 2023
Dear Quinn,Thank you for sharing your feedback regarding your experience with Sonesta ES Suites Austin, The Domain Area. Your comments are important to us as they allow us to serve you better.I deeply regret that we could not meet your expectations regarding your low satisfaction with Sonesta ES Suites Austin The Domain Area. We tried to get the situation handled as quickly as possible. We provide the room to sleep in as we have toothbrushes and toothpaste at the front desk. I'm sorry that was given to you at the time we provided the room for you. This was an occurrence that didn't happen, and we apologize for the inconvenience this may have caused you. Commentaries such as this help us understand your experience and how we can better serve you in the future. We appreciate you sharing your concerns and are looking forward to making sure we can exceed your expectations in the future.Sincerely,Anthony Durham

10/10 Excelente

Desiree

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Anthony Durham, el 13 nov. 2023
Dear Desiree, (with two ee's)Thank you for the great review of our hotel! Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again soon. Our policy is to verify the guests who come to the front desk and ask for a key. I will ensure our front desk team is up to par and doing just that. Your review and insights help us better our guest experience. Sincerely,Anthony Durham