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Opiniones de Napa Mermaid Hotel & Suites

4 out of 5
Napa Mermaid Hotel & Suites
45 Kryou Nerou, Ayia Napa

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 346 de 528 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 149 de 528 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 22 de 528 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 528 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 528 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Alvaro

Se hospedó 1 noche en noviembre de 2021
Respuesta de Maria Paschali, el 17 nov. 2021
Dear Alvaro Thank you for staying with us and for your kind review. We look forward to welcoming back to the Napa Mermaid Hotel & Suites in the near future. Kind regards Maria Paschali

8/10 Bueno

Victor

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Maria Paschali, el 13 nov. 2021
Dear Victor Thank you for choosing the Napa Mermaid Hotel & Suites for your recent visit to Ayia Napa and for your kind review. We look forward to the pleasure of welcoming you back in the future. Kind regards Maria Paschali

8/10 Bueno

Alvaro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location and nice personnel! Recommended!
Se hospedó 1 noche en mayo de 2019
Respuesta de Maria Paschali, el 20 may. 2019
Dear Alvaro Thanks for staying with us and for your kind comments! We hope to welcoming you back in the near future. Kind regards Maria Paschali

8/10 Bueno

Victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2018
Respuesta de Maria Paschali, el 29 oct. 2018
Dear Victor Thank you for staying with us and for your kind review! We hope to welcoming you back in the near future. Kind regards Maria Paschali

8/10 Bueno

Victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel bonito, 8 de 10!
Se hospedó 1 noche en octubre de 2018
Respuesta de Maria Paschali, el 22 oct. 2018
Dear Victor Thank you for staying with us and for your kind review! Kind regards Maria Paschali

8/10 Bueno

Aitor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Calidad/precio buena
Hotel bien situado y con buenas instalaciones. Trato del personal excelente.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel
Lejos de la ciudad

10/10 Excelente

Sonja

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Juniorsviten var större än vad vi trodde och sol hela dagen på den stora balkongen med fantastiska solnedgångar!! Vi var där ”offseason” så många restauranger var stängda men hotellets restaurang hade (oavsett varje kvälls temabuffeer) en bra a la carte meny och roomservice!! Fantastisk också att vi fick vara kvar på rummet till kl 17.00 för vi hade en kvällsflyg!!
Se hospedó 14 noches en noviembre de 2023
Respuesta de Maria Paschali, el 4 ene. 2024
Dear SonjaThank you for staying with us and for your fantastic review!Looking forward to welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali

8/10 Bueno

Michelle

Se hospedó 4 noches en noviembre de 2023
Respuesta de Maria Paschali, el 4 ene. 2024
Dear MichelleIt was a pleasure having you staying with us and thank you for your kind review.We hope to have the pleasure of welcoming you back when next in the area.Kind regardsMaria Paschali

10/10 Excelente

Georgina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Maria Paschali, el 30 oct. 2023
Dear GeorginaThank you for choosing the Napa Mermaid Hotel & Suites for your holidays and for your top rating!We look forward to the pleasure of welcoming you back when you are next in Ayia Napa.Kind regardsMaria Paschali

8/10 Bueno

rosalia

Viaje en pareja
Le gustó: Condiciones de la propiedad
ottima pulita silenziosa, comoda
Se hospedó 7 noches en octubre de 2023
Respuesta de Maria Paschali, el 16 oct. 2023
Dear RosaliaThank you for staying with us and for your excellent review!We hope to have the pleasure of welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali

10/10 Excelente

Sandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr schönes Hotel in guter Lage!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Maria Paschali, el 6 oct. 2023
Dear SandraThank you for staying with us and for your top rating!We look forward to welcoming you back in the near future.Kind regardsMaria Paschali

4/10 Malo

deborah

Viaje en grupo
No le gustó: Servicios
The hot tub was old and water Luke warm and needed a clean and was old and the pillow was not there. We could not use it. The first bedroom plug got stuck in basin. The television did not work in the lounge. Water with a meal in the restaurant with a bar was a cost each time and we were full board. Dust on the televisions in the bedrooms and black suede cushion on couch dirty. The place needs a thorough deep clean. The men by the pool bar if you don’t leave a tip they don’t smile. The only good things was the Mexican salad was delicious and the men behind the bar and the reception were always nice and pleasant. 5000 I spent I should have had an amazing clean in working order suite. This is not a four star hotel.
Se hospedó 9 noches en septiembre de 2023
Respuesta de Maria Paschali, el 6 oct. 2023
Dear DeborahThank you for your review and feedback. We very much appreciate all comments as they help us to focus on what is important to our guests. We were disappointed to hear that you did not fully enjoy your stay with us and would like to assure you that all comments are acted upon and used to improve the products and service we provide to our guests.Kind regardsMaria Paschali

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en septiembre de 2023
Respuesta de Maria Paschali, el 29 sept. 2023
Dear ChristopherThank you for booking to stay with us and for taking the time to review us with the highest score!We look forward to the pleasure of welcoming you back to the Napa Mermaid Hotel & Suite when you next visit Ayia Napa.Kind regardsMaria Paschali

10/10 Excelente

Hideyuki

Se hospedó 4 noches en septiembre de 2023
Respuesta de Maria Paschali, el 28 sept. 2023
Dear GuestThank you for booking to stay at our hotel and for your top rating!We look forward to welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali

2/10 Terrible

Velissarios

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Maria Paschali, el 28 sept. 2023
Dear VelissariosWe are truly sorry that you did not enjoy your stay with us.Please allow us to redeem our reputation by staying with us again in the future. Kind regardsMaria Paschali

10/10 Excelente

Ruth

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wir hatten eine Junior Suite und können das nur empfehlen
Se hospedó 8 noches en septiembre de 2023
Respuesta de Maria Paschali, el 18 sept. 2023
Dear RuthThank you for choosing our hotel for your holidays in Ayia Napa and for your top rating!Looking forward to the pleasure of welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali

10/10 Excelente

Mads

Se hospedó 7 noches en septiembre de 2023
Respuesta de Maria Paschali, el 11 sept. 2023
Dear MadsThank you for staying with us and for your top rating!We look forward to welcoming you back in the near future.Kind regardsMaria

8/10 Bueno

Laura

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Insgesamt ein schönes Hotel mit zuvorkommendem Personal und reichhaltiges Morgen Buffet. Bemängeln kann man die Sauberkeit. Ausserdem sind die Zimmer sehr hellhörig.
Se hospedó 6 noches en julio de 2023
Respuesta de Maria Paschali, el 5 ago. 2023
Dear LauraThank you for staying with us and for your kind review.We hope to have the pleasure of welcoming you back in the near future.Kind regardsMaria Paschali

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023
Respuesta de Maria Paschali, el 31 jul. 2023
Dear ThomasThank you for booking to stay at the Napa Mermaid Hotel & Suites and for your excellent rating!Looking forward to the pleasure of welcoming you back again in the near future.Kind regardsMaria Paschali

10/10 Excelente

Paola

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023
Respuesta de Maria Paschali, el 21 jul. 2023
Dear PaolaThank you for staying with us and for your top rating!We look forward to the pleasure of welcoming you back soon.Kind regardsMaria Paschali

10/10 Excelente

Marcia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Properties are clean and spacious, stayed for 7 days and definitely would go back, nice ocean view and breakfast place is fairly good. Employee at the lounge were great, a shout out for Antonio’s who are always very pleasant and helpful.
Se hospedó 8 noches en julio de 2023
Respuesta de Maria Paschali, el 17 jul. 2023
Dear MarciaThank you for staying with us and for your top rating!We were delighted to read that you enjoyed your stay and our staff looked after you.Looking forward to the pleasure of welcoming you back again when you are next in Ayia Napa.Kind regardsMaria Paschali

10/10 Excelente

Dragana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en julio de 2023
Respuesta de Maria Paschali, el 17 jul. 2023
Dear DraganaThank you for choosing the Napa Mermaid Hotel & Suites for your holidays and for your top rating.We hope to have the pleasure of welcoming you back again in the near future.Kind regardsMaria Paschali

8/10 Bueno

Tsipi

Le gustó: Limpieza
Beds werent so comfortable.
Se hospedó 3 noches en junio de 2023
Respuesta de Maria Paschali, el 19 jun. 2023
Dear TsipiThank you for staying with us and for your kind review.We are sorry to hear that you found the beds not so comfortable, however, if you had informed our reception during your stay, we could have arranged for a mattress topper for you.Thanks again for your comments and we hope to welcome you back to the Napa Mermaid Hotel & Suites in the not too distant future.Kind regardsMaria Paschali

8/10 Bueno

Stephen David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel, on the outskirts of town, if your going for the nightlife in Aiya Napa it might be a little too far away, but if your after peace and quiet then it’s perfect. Good facilities in the hotel, gym was good enough that we used it 4 days out of 7, and the spa looked good although we never used it. Large range of food for breakfast in the main hotel dining area with a second restaurant next to the pool with great views for a lunch looking at the sea. The room was good (Deluxe suite with sea views) , although maybe a little dated and could use a bit of tlc, but everything worked as it should with plenty of space. The hot tub does need a good professional clean, and the cover for the pumps needs new fittings as it is lose. Every staff member we spoke too was friendly, polite and well dressed, very professional looking. All in all we would stay again if ever back in Cyprus.
Se hospedó 7 noches en junio de 2023
Respuesta de Maria Paschali, el 15 jun. 2023
Dear Stephen DavidThank you for staying with us and for taking the time to share your constructive review.We were delighted to read that you enjoyed your stay at our hotel and would visit us again next time you travel to Cyprus.Your other comments and suggestions were noted and we will take appropriate action where necessary.Looking forward to the pleasure of welcoming you back to the Napa Mermaid Hotel & Suites when next in Ayia Napa.Kind regardsMaria Paschali

8/10 Bueno

Angelika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en junio de 2023
Respuesta de Maria Paschali, el 13 jun. 2023
Dear AngelikaThank you for choosing the Napa Mermaid Hotel & Suites for your recent visit to Ayia Napa and for your kind review.We hope to have the pleasure of welcoming you back in the near future.Kind regardsMaria Paschali

10/10 Excelente

Declan

Se hospedó 1 noche en junio de 2023
Respuesta de Maria Paschali, el 13 jun. 2023
Dear DeclanThank you for staying with us and for your top rating!We look forward to the pleasure of welcoming you back again soon.Kind regardsMaria Paschali

10/10 Excelente

Patrizia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Alles wie immer, sauber, freundlichens Personal, unkompliziert und wunderschöne Lage!
Se hospedó 5 noches en mayo de 2023
Respuesta de Maria Paschali, el 6 jun. 2023
Dear PatriziaThank you for choosing to return and for your top rating!We are delighted that you are again satisfied with the cleanliness, friendliness of our staff and great location and, we look forward to welcoming you back to the Napa Mermaid Hotel and Suites in the near future.Kind regardsMaria Paschali

10/10 Excelente

Jimstaine

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Parfait pour être tranquille
Magnifique, vue sur mer. Piscine très propre Personnel accueillant Petit déjeuner gourmand et excellent
Se hospedó 1 noche en mayo de 2023
Respuesta de Maria Paschali, el 2 jun. 2023
Dear JimstaineThank your for choosing our hotel for your visit to Ayia Napa and for your excellent rating!We are delighted that you enjoyed the sea view, the cleanliness, the service from our staff and the breakfast and we look forward to welcoming you back in the near future.Kind regardsMaria Paschali

10/10 Excelente

jean claude

Se hospedó 1 noche en mayo de 2023
Respuesta de Maria Paschali, el 30 may. 2023
Dear Jean ClaudeThank you for staying with us and for your top rating!We look forward to welcoming you back to the Napa Mermaid Hotel & Suites when next in Ayia Napa.Kind regardsMaria Paschali

10/10 Excelente

Mark

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A very clean and tidy hotel, conveniently placed a 10 min walk from the hustle and bustle of the town. Clean beach within 2 mins. Very nice outside seating areas which were great for meeting up with the rest of my group. Staff were attentive but not overly so and the breakfast buffet was exceptional. Special thanks to the concierge who went above and beyond and was also very entertaining.
Se hospedó 7 noches en mayo de 2023
Respuesta de Maria Paschali, el 29 may. 2023
Dear MarkThank you for staying with us and for your wonderful review!We were delighted to read that you have thoroughly enjoyed your stay and we look forward to welcoming you back in the near future.Kind regardsMaria Paschali

8/10 Bueno

Patrick

Se hospedó 7 noches en mayo de 2023
Respuesta de Maria Paschali, el 29 may. 2023
Dear PatrickThank you for choosing to stay with us and for your kind review.We appreciate your feedback!Looking forward to the pleasure of welcoming you back when next in Ayia Napa.Kind regardsMaria Paschali

10/10 Excelente

peter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel and service. Lovely location
Se hospedó 4 noches en mayo de 2023
Respuesta de Maria Paschali, el 22 may. 2023
Dear PeterThank you for staying with us and for your top rating. We appreciate your feedback!Looking forward to welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali

8/10 Bueno

paolo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bella vacanza di relax con sorpresa inattesa
Abbiamo scelto questa bella struttura sulla base anche delle buone recensioni precedenti e per il prezzo ragionevole richiesto. Tutto è andato bene, parcheggio auto gratuito, bella camera silenziosa con terrazzo vista mare, personale disponibile, buona colazione, piscina e lettini disponibili, zona tranquilla, ottima spiaggia a 150 metri dall'hotel. Ho apprezzato molto la sorpresa che mi hanno organizzato in camera facendomi trovare una torta con due bottigliette di vino per brindare al mio compleanno. Sono iniziative che fanno stare bene e che migliorano il proprio soggiorno. Grazie.
Se hospedó 3 noches en abril de 2023
Respuesta de Maria Paschali, el 8 may. 2023
Dear PaoloThank you for choosing our hotel for your recent visit to Ayia Napa and for your kind rating.We were delighted to read that you enjoyed your room, the facilities and the service and we look to welcoming you back when next in the area.Kind regardsMaria Paschali

10/10 Excelente

Samira

Se hospedó 7 noches en abril de 2023
Respuesta de Maria Paschali, el 4 may. 2023
Dear SamiraThank you for staying with us and for your top rating!Looking forward to welcoming you back to the Napa Mermaid Hotel & Suites when you are next in the area.Kind regardsMaria Paschali

10/10 Excelente

Ramazan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2023
Respuesta de Maria Paschali, el 27 abr. 2023
Dear RamazanThank you for choosing the Napa Mermaid Hotel & Suites for your recent visit to Ayia Napa and we appreciate your top rating!Looking forward to the pleasure of welcoming you back soon.Kind regardsMaria Paschali

10/10 Excelente

Robin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 5 noches en abril de 2023
Respuesta de Maria Paschali, el 24 abr. 2023
Dear RobinThank you for staying with us and for your excellent rating!We look forward to welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali

10/10 Excelente

Patricia

Se hospedó 7 noches en abril de 2023
Respuesta de Maria Paschali, el 18 abr. 2023
Dear PatriciaThank you for staying with us and for your top rating!We look forward to welcoming you back soon.Kind regardsMaria Paschali

10/10 Excelente

Victoria

Se hospedó 1 noche en abril de 2023
Respuesta de Maria Paschali, el 18 abr. 2023
Dear VictoriaThank you for choosing the Napa Mermaid Hotel & Suites for your recent visit to Ayia Napa and for your excellent rating!We hope to have the pleasure of welcoming you back in the near future.Kind regardsMaria Paschali

10/10 Excelente

Yuichi

Se hospedó 1 noche en marzo de 2023
Respuesta de Maria Paschali, el 14 mar. 2023
Dear YuichiThank you for staying with us and for your excellent rating!Looking forward to welcoming you back soon.Kind regardsMaria Paschali

10/10 Excelente

silvia manuela christin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en marzo de 2023
Respuesta de Maria Paschali, el 11 abr. 2023
Thank you for staying with us.We appreciate your feedback!Kind regardsMaria Paschali

10/10 Excelente

Ellie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was really good, we did upgrade our room and was definitely worth it. Breakfast could be better and a more variety
Se hospedó 3 noches en marzo de 2023
Respuesta de Maria Paschali, el 9 mar. 2023
Dear EllieThank you for staying with us and for your top rating!We have noted your suggestion regarding the breakfast and we shall forward it on to the management.Kind regardsMaria Paschali

10/10 Excelente

Paul

Se hospedó 6 noches en febrero de 2023
Respuesta de Maria Paschali, el 7 mar. 2023
Dear PaulThank you for staying with us and for your top rating!We look forward to welcoming you back to the Napa Mermaid Hotel & Suites soon.Kind regardsMaria Paschali

10/10 Excelente

Matilda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed in November while on a roundtrip in Cyprus. Very nice hotel, relaxed atmosphere, staff and facilities. Ended up returning by for some more night by the end of the vacation :)
Respuesta de Maria Paschali, el 9 ene. 2023
Dear MatildaThank you for your lovely comments and top rating.We look forward to welcoming you back when next in Ayia Napa.Kind regardsMaria Paschali

8/10 Bueno

Terry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property, good views from the balcony, clean, comfortable rooms. The breakfast was amazing, an incredible selection of options, from bacon and eggs, fruit, oatmeal, yogurt, to danish and red velvet cake! the only drawback for us was the smokers next door. When they were outside smoking we had to leave our balcony because the smoke would curl right into our room. Maybe having a smoke free section could be an option?
Respuesta de Maria Paschali, el 9 dic. 2022
Dear TerryThank you for staying with us and for your kind review.We appreciate your feedback!Kind regardsMaria Paschali

10/10 Excelente

Sven Volodia

Se hospedó 3 noches en noviembre de 2022

8/10 Bueno

Jolanda

Se hospedó 5 noches en noviembre de 2022
Respuesta de Maria Paschali, el 24 nov. 2022
Dear JolandaThank you for staying with us! We appreciate your feedback.Hoping to welcoming you back again when you are next visiting the area.Kind regardsMaria Paschali

8/10 Bueno

Tatjana

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr zufrieden, leckeres Essen
Se hospedó 7 noches en noviembre de 2022
Respuesta de Maria Paschali, el 21 nov. 2022
Dear TatjanaThank you for staying with us and for your kind review.We were happy to hear that you enjoyed your stay and especially the food and we look forward to welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali

10/10 Excelente

Deborah

Se hospedó 2 noches en noviembre de 2022
Respuesta de Maria Paschali, el 16 nov. 2022
Dear DeborahThank you for staying with us and for your excellent review!Looking forward to the pleasure of welcoming you back in the near future.Kind regardsMaria Paschali

8/10 Bueno

Andreas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Alles gut! Eher ruhige Lage, bis zum lebhaften Stadtviertel ist es jedoch nicht weit. Hotelmitarbeiter alle aufmerksam und nett! Gute Drinks an der Bar :)
Se hospedó 7 noches en noviembre de 2022
Respuesta de Maria Paschali, el 14 nov. 2022
Dear AndreasThank you for choosing the Napa Mermaid Hotel & Suites for your recent visit to Ayia Napa.We are pleased to read that you had an enjoyable stay and we look forward to welcoming you back soon.Kind regardsMaria Paschali