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Opiniones de Stonehill Suites

3.5 out of 5
Stonehill Suites
corner San Agustin Dr, Bacolod, Western Visayas

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 50 de 81 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 20 de 81 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 2 de 81 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 81 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 81 opiniones" "

8.8/10

Limpieza

9.2/10

Servicio y personal

8.2/10

Servicios

8.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Josh

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were clean and staff was excellent
Se hospedó 4 noches en mayo de 2024
Respuesta de Balgos, Aljay - Front Office Department, el 18 may. 2024
Greetings from Stonehill Suites!Dear Mr. JoshWe thank you for choosing and staying with us here at Stonehill Suites! We are glad that our room provided comfort by being thoroughly cleaned. We are happy that we provided you with great service. We hope to see you again here at Stonehill Suites

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel
Se hospedó 3 noches en mayo de 2024
Respuesta de Balgos, Aljay, el 6 may. 2024
Greetings from Stonehill Suites!Thank you for choosing Stonehill Suites! We appreciate you giving such feedback. We look forward to accommodating you again. Have a great day

10/10 Excelente

Petronila

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's centrally located
Se hospedó 10 noches en abril de 2024
Respuesta de Balgos, Aljay, el 30 abr. 2024
Greetings from Stonehill Suites!Dear Ma'am Garcia,Thank you for choosing Stonehill Suites! We are delighted to know that you find our hotel's location convenient and accessible. It is with the utmost pleasure that we serve you as our guest while you are staying with us. We are looking forward to seeing you again.

10/10 Excelente

Michael, scottsdale

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Outstanding property with a great staff and good food. There is no pool and parking is limited.
Se hospedó 2 noches en abril de 2024
Respuesta de Balgos, Aljay, el 26 abr. 2024
Greetings from Stonehill Suites! Thank you for choosing and staying with us here at Stonehill Suites! We are glad that you enjoyed our food. We are delighted to hear that we have provided you with such great service. We look forward to seeing you again.

8/10 Bueno

Eddie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet
Se hospedó 1 noche en abril de 2024
Respuesta de Stonehill Suites Management, el 11 abr. 2024
Dear Mr. Eddie, thank you for choosing and staying with us here at Stonehill Suites. We are happy and glad that you found peace, quiet, and comfort in our hotel. We are looking forward to seeing you again here at Stonehill Suites. Thank you, and have a great day ahead.

10/10 Excelente

Margrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would definitely stay again! Convenience and Location
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Francis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worth it!
Se hospedó 4 noches en febrero de 2024
Respuesta de Stonehill Suites Management, el 8 abr. 2024
Greetings from Stonehill Suites!Dear Mr. Francis,We are delighted that we accommodated you and provided you with great customer service during your stay. Thank you for choosing Stonehill Suites as the hotel where you celebrated your anniversary. We are happy to be of service during the surprise for your special day, and we hope to see you soon again. Best RegardsStonehill Suites Management

8/10 Bueno

Adam, Coquitlam

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
We had such a mixed experience at this hotel, it was hard to give it an accurate review. However, let me give you the pros and cons: First, we booked the Presidential Suite for 4 nights. It is a beautiful large room with floor to ceiling windows on 2 sides. Room Pros: Spectacularly comfortable bed, beautifully decorated rooms, comfortable sofa and chairs. Loved the room. Room Cons: I wish hotels gave you wash cloths, and a box of tissue paper. This room had neither. But the big con was the noise from the hallway, it would echo down the tiles from the end of the hall and felt like people were standing in our sitting room yelling at us. Very noisy from internal sounds, not from street sounds. Hotel Pros: We told the hotel that we were going to be doing a prenup photo shoot in the room, and they were so accommodating for the makeup people and photographers, and let us use the room, the hallway, and the sky lounge. We were so thankful for how kind and helpful they were, and the photo shoot went amazing. Also, the parking was smooth and easy, and the staff were so friendly and helpful and every interaction with staff except for 1 was amazing and made us feel good. Hotel Cons: The 1 bad interaction was with the breakfast in the sky lounge. We showed up the second day for breakfast, and the guy there said just get whatever food we can. All we could find was 4 pieces cold bacon, cold rice, a couple of old buns. It was horrible - we left and ate out !
Se hospedó 4 noches en febrero de 2024
Respuesta de RJ Benlota, Front Office , el 27 mar. 2024
We appreciate the time you have given to give us the feedback. As feedback are meaningful to our continuous improvement to serve our guests better.Regarding you experience at the breakfast buffet we sincerely apologise for the incident. We have investigated this case and has work to improve it better. If you wish to stay with us next time please don't hesitate to contact as directly as we would want to make it up to you on your next stay and we can assist you personally on this.

10/10 Excelente

Maria Eleanor L

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en febrero de 2024
Respuesta de RJ Benlota, Front Office , el 27 mar. 2024
Thank you so much for taking the time to rate us! We hope to see you again on your next stay

8/10 Bueno

Don

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Aileen, Alexandria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love this hotel and it’s probably one of our favorite stays in the city. Room is nice and staff is friendly. Breakfast was also good. We will stay here again.
Respuesta de RJ Benlota, Front Office , el 27 mar. 2024
In behalf of our team we would like to send our appreciation for taking the time to rate us. Feedbacks are important to our continuous improvement to serve our guest better. We hope to see you again on our your next Stay

10/10 Excelente

Jeremy

Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

stephanie

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
People are nice and hospitable.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Juan

Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Bernadette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en julio de 2023
Respuesta de Stonehill Suites Management, el 22 jul. 2023
Thank you so much for staying with up! We hope to see you again soon!

4/10 Malo

Glenda

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
It is close to everything, but the property is poorly built. The AC is oversized and doesn't regulate, floor tiles are moving, doors have gaps and noise get into, outlets are loose, moisture and mildew are present, no ac in hallway and upper lobby, smells bad and dirty. This property could have been built better for half the cost of labor and materials. It looks good on pic, but once you stayed you would not want to come back again.
Se hospedó 4 noches en junio de 2023
Respuesta de Stonehill Suites Management, el 30 jun. 2023
Hi Ma'am Glenda, Thank you for choosing Stonehill Suites Bacolod City. We do really appreciate the feedback and time you've shared. Our sincerest apology to what you had experienced during your stay here at Stonehill Suites, rest assured this concern will be escalated to the higher management. We are looking forward to share with you our enhance and refine service to your next visit here in Bacolod City. Thank you so much!

8/10 Bueno

Feby

Se hospedó 2 noches en febrero de 2023
Respuesta de The Management, el 21 feb. 2023
Thank you so much for staying with up! We hope to see youa gain soon!

10/10 Excelente

Kenneth

Le gustó: Limpieza, servicio y personal, servicios
Well appointed rooms and outstanding service
Se hospedó 2 noches en febrero de 2023
Respuesta de Front Office, el 21 feb. 2023
Thank you so much for staying with up! We hope to see you again soon!

10/10 Excelente

Gwendolyn, Humble

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the entrance. Property well kept. Great place to stay. Highly recommended
Se hospedó 2 noches en enero de 2023
Respuesta de Rooms Division Manager, el 8 feb. 2023
Dear Ms. Gwendolyn,Thank you so much for staying at Stonehill Suites. We are elated to hear that you have appreciated our hotel. We wish to see you back soon.

10/10 Excelente

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay here!
Very nice hotel. I would definitely stay there again. Thank you staff!
Se hospedó 2 noches en diciembre de 2022
Respuesta de Rooms Division Manager, el 8 feb. 2023
Dear Sir Jonathan,Thank you for staying at Stonehill Suites in your visit here in Bacolod City. We are happy to hear that you had a good stay in our hotel. I hope to see you again very soon.

6/10 Aceptable

Robert

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The main lobby and each floor lobby was very nice. The staff was also quite friendly. Unfortunately there were many more things that certainly did not live up to expectations. I had two rooms there simultaneously. One room there were no issues other than visible signs of mold or mildew in the shower area. The other room had several issues. The room constantly smelled of mold or mildew. There was visible mold or mildew in the showers. After showering at night there was still standing water in the shower the next morning. The gym did not look like the pictures on the website and most of the equipment didn't work. The breakfast buffet paled in comparison to other hotels I have stayed at in Bacolod. The rooms were noisy. My expectations I had based on recommendations from friends and family were overestimated. I will choose different accommodations from now on.
Se hospedó 1 noche en enero de 2023
Respuesta de Rooms Division Manager, el 8 feb. 2023
Dear Mr. Robert,Thank you for staying at Stonehill Suites and we really appreciate for taking your time to give us your valuable feedback of your stay with us. We apologize for all the inconveniences but rest assured that we are taking your feedback seriously as we are doing some renovations on our property as of the moment. We wish that you give us another chance to stay with us in the near future that we may serve you much better this time.Thank you!

10/10 Excelente

Robert

Se hospedó 1 noche en enero de 2023
Respuesta de RDM, el 7 mar. 2023
Dear Sir Robert,Thank you so much for making time to give us feedback. I hope to see you once again on one of your visits to Bacolod City.Regards,Rooms Division Manager

10/10 Excelente

Gilbert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2022
Respuesta de The Management, el 21 dic. 2022
Thank you so much for you Review! We hope to see you here again next time

2/10 Terrible

Matthew J

No le gustó: Servicio y personal
Be warned!
Due to flight problems with Cebu Pacific, I was unable to make my flight and had to sleep in the airport overnight. Because of this, I wasn't able to make my connection and therefore wouldn't make the time for the hotel. I messaged them 2 days in advance to let them know and they said there's nothing they can do. They couldn't reschedule. It wouldn't refund me nothing. So here I am out of money for two rooms. Three nights each. They would not help at all.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Hotel Management, el 27 oct. 2022
Dear Guest,We regret to let you know that we were almost booked to capacity on your requested dates. We were able to inform you that as per Hotel Policy cancellations made within 7 days prior to check-in are Non-Refundable. Please let us know how we can be of service to you on your next visit so we can make up with you. We would love to personally assist you and again we apologize for this inconvenience.

8/10 Bueno

Trish

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything's great but there's an opportunity to improve internet connection/speed. Thank you.
Se hospedó 2 noches en septiembre de 2022
Respuesta de General Manager, el 15 oct. 2022
Thank you so much for taking the time to rate us after your stay. We are currently having problems with our Netwok Provider and have been working it for a week already. Again we sincerely apologize about thus untoward situation Please let us know how we can accommodate you on your next visit and I would be Glad to assist you personally. To compensate with poor internet connection. Thank you so much

8/10 Bueno

Matthew

Se hospedó 1 noche en mayo de 2022
Respuesta de RJ Benlota, Front Office , el 27 mar. 2024
Thank you for taking the time to review us during your stay. We're looking forward to your future visits.have a great day ahead!

8/10 Bueno

MARY ANNE

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like the friendly staff . The room was clean and the water is strong in the flow. I did not like the location, surroundings , very inconvenient in terms of transportation. Food was just average. The door bangs loudly when someone next door closed it that it startles you. There was a roofdeck party the first night I was there and the music was soo noisy it woke me up. I had to call the receptionist downstairs to lower the music sound as guests are also there to sleep.
Se hospedó 2 noches en febrero de 2022
Respuesta de Hotel Management, el 27 oct. 2022
Good dayWe are so sorry to hear your bad experience but events are only up to 10 PM and after that we stop all the loud music from the event area. In case you needed help for transportation please inform us ahead of time to assist you on your transportation.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
My wife likes the clean modern rooms and says that she will not be happy if we stay anywhere else in Bacolod
Se hospedó 1 noche en abril de 2021
Respuesta de Hotel Management, el 27 oct. 2022
Dear Guest,We are glad you had a great time with us. Should you have any request or will be needing assistance in your future booking. Please don't hesitate to get in touch with us. Rest assured that we will continue to be serving to make the best quality of your stay in Bacolod City.

10/10 Excelente

USER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
バカンスしたかった
Hotelの対応はいつもながら良い👍 しかしコロナで出歩けないのが辛かった😅
Se hospedó 1 noche en septiembre de 2020
Respuesta de RJ Benlota, Front Office , el 27 mar. 2024
Thank you for taking the time to review us during your stay. We're looking forward to your future visits.have a great day ahead!

10/10 Excelente

USER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
コロナで大変
今回もありがとうございました😊 コロナで大変で、宿泊客は3階に自分達だけでしたが、部屋のグレードをアップしてもらって感謝ですね。
Se hospedó 1 noche en septiembre de 2020
Respuesta de Hotel Management, el 27 oct. 2022
Dear Guest,We are glad you had a great time with us. Should you have any request or will be needing assistance in your future booking. Please don't hesitate to get in touch with us. Rest assured that we will continue to be serving to make the best quality of your stay in Bacolod City.

10/10 Excelente

Carmela, Pennsylvania

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service over all! Very friendly and accommodating staff!
Se hospedó 3 noches en julio de 2020
Respuesta de Hotel Management, el 27 oct. 2022
Dear Guest,We are glad you had a great time with us. Should you have any request or will be needing assistance in your future booking. Please don't hesitate to get in touch with us. Rest assured that we will continue to be serving to make the best quality of your stay in Bacolod City.

10/10 Excelente

hugh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really impressed with the design, the overall cleanliness and the good. Highly recommend this establishment.
Se hospedó 2 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel has good aesthetics and fine taste. Generally, staff was very good (front desk) although the ones in the dining area for breakfast need to be more attentive to customers. They are talking among themselves leaving customers unattended and when they do, service takes long...
Se hospedó 3 noches en marzo de 2020

10/10 Excelente

KATSUKI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
大変良い
表通りから外れていますが、相対すれば大変良い施設だと思います、スタッフの対応も素晴らしいものでした。
Se hospedó 5 noches en febrero de 2020

8/10 Bueno

Agnes

Viaje familiar
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

KATSUKI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
大変良い
二回めになります、今回も素晴らしい対応でした、少し迷惑もかけたかも。
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Rene, Connecticut, USA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was upgraded to a very spacious room because the room that was assigned to me initially was next to a function room with people that were very noisy. Thank you for the upgrade! It property has the amenities that a light traveller like me need.The shower was decent. I did not use the rain shower because it did not really work as such. I asked the front desk to fix the issue but the maintenance guy must have increased the pressure instead. The hand held shower worked just fine anyway. It has a very limited parking space. You'll be lucky to find an empty space after a long day of driving. Breakfast buffet has very limited choices. Nothing in comparison to the competition across Lacson Street. Overall, my stay was good! I can see myself (including my family) staying in this hotel again in my future visit(s) to Bacolod City.
Se hospedó 3 noches en febrero de 2020

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love the interior design of this hotel very impressive. Our suite is very spacious. Ample closet space and nice sitting area. Bathroom space is good, hot water is the way it should be. The towels and toiletries always sufficient, we do not have to call unlike other hotels. Bed was comfortable including the pillows. Air Conditioning was excellent. Free Wifi was a plus. The best part was the Breakfast. Everything was delicious especially the Ube Pandesal, my first time to try this flavor. I actually looked up the recipe and baked some as soon as we got back in the states. All the servers in the restaurant were attentive, excellent customer service. When we go back to visit, we will see you all again. We had a wonderful stay!!!
Se hospedó 3 noches en enero de 2020

8/10 Bueno

Megan

Viaje familiar
Le gustó: Servicio y personal
Krystal at the front desk was very helpful Breakfast could be healthier and more options could be added instead of fried snacks offered early morning .Water bottles should be sold at minimum price instead of a dollar each for the smallest bottle .
Se hospedó 3 noches en enero de 2020
Respuesta de FOA-OIC, el 30 ene. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

saeed

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2020
Respuesta de Kristyl, el 29 ene. 2020
Thank you for taking time to give us a feedback. We hope to see you again soon.

10/10 Excelente

RaynaldI, Montreal

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing unique. Everything was just perfect. Our room was spacious, very clean, well supplied with all the usual amenities. The staff was very courteous and helpful. The food at the rooftop restaurant was very good. It is supposed to open at 6 AM, but at 6:40, they were still completing the breakfast setup. Not a big problem.
Se hospedó 2 noches en enero de 2020
Respuesta de Kristyl, el 21 ene. 2020
Dear Mr. Imbeault, Thank you for staying with us and we truly appreciate your feedback. We sincerely apologize for your experience in our breakfast buffet during your stay. We will definitely relay your comments in our upper management for a prompt solution. Looking forward on your next stay with us. Again, thank you for always choosing Stonehill Suites.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location in a good area. Down side .no valet parking.
Se hospedó 1 noche en enero de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
New years eve
Hotel staff was great. Only problem is parking.
Se hospedó 1 noche en diciembre de 2019
Respuesta de FOA-OIC, el 29 ene. 2020
We thank you for giving us your precious time to write us a feedback. We truly apologize for the lack of parking space in our hotel. Kindly bear with us in our current situation as the management also continue to make progress with our hotel mainly in our parking area to accommodate all of our customers. We will surely share your good comment with our staff. Thank you and hope to see you again.

10/10 Excelente

Marilyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Love the interior and the bed!
We had a great stay. Classy, comfy and smells so good. We love the bed and the interior design of this hotel. High ceiling and modern furniture. Breakfast was not the best but ok. Difficult to find parking space during our stay due to Christmas carousels build in front of the hotel which creates the crowd.
Se hospedó 2 noches en noviembre de 2019
Respuesta de FOA-OIC, el 29 ene. 2020
Greetings from Stonehill Suites! We are glad that you had a great stay during your visit. It is overwhelming to see your positive feedback with us and the photos that your shared. We apologize for the lack of parking space in our hotel and kindly bear with us as our management are working big time to make progress in our hotel primarily in our parking area. We sincerely appreciate your comments with us. Hope to welcome you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2019

2/10 Terrible

Cliente verificado

Se hospedó 5 noches en octubre de 2019
Respuesta de Kristyl- Front Office OIC, el 1 nov. 2019
Thank you for choosing Stonehill Suites as your official home in Bacolod. We would like to know more about your overall experience with us. Help us improve the quality of our hotel by giving us your feedback. Thank you and hope to see you again!

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicios, condiciones de la propiedad
バコロドのホテルは最悪でしたエアコンが掃除してないので喉が.イがらみ.で大変でした.今も咳.淡.が出ていたいです.医者にいってます
Se hospedó 5 noches en octubre de 2019