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Opiniones de The Manor at Camp John Hay

4 out of 5
The Manor at Camp John Hay
Camp John Hay, Loakan Road, Baguio

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 113 de 222 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 72 de 222 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 21 de 222 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 222 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 222 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Murray

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
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Se hospedó 1 noche en abril de 2024

6/10 Aceptable

JOHN

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Property needs AC for rooms it’s uncomfortable without circulating wand fans provided did not have any effect
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Chris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked the excellent service from the staff - especially Jon at the desk - she was very kind and helpful- the porters at the front door were also very good and extremely respectful in helping us to and from our room.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Juanito

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

AMANDA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024

4/10 Malo

Justice Lady

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The hotel and its location are great but the rooms are dated. The bathroom fixture also need updating.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
Room needs renovation already, very outdated, even the bathroom tiles and shower leaks… not worth the price
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Edmon

Se hospedó 3 noches en enero de 2024

10/10 Excelente

Edmon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Edward

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Clyde, miami

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Anders

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2023

6/10 Aceptable

Rhoda

Viaje familiar

10/10 Excelente

LUZ

Viaje en grupo
We really enjoyed our stay at The Manor at Camp John Hay. Staff are respectful and courteous and dressed properly. I just found it noisy because the windows have to be opened as there is no air conditioning. The sound of vehicles outside and the people talking can be heard so loud.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Nelda

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Bryant

Le gustó: Limpieza
No le gustó: Servicio y personal
Super outdated 4 star hotel
Pros: Spa was great, and the ala carte food from the downstairs restaurant was delicious (but not the buffet). Come: Definitely not a 4 star hotel. Rooms are outdated, and staff is inconsistent on service. Even check-in was not friendly.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Jeremiah

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The only thing that I don't like is that there are cockroaches in the restroom. Otherwise, our overall experience was great and we love the holiday theme. Buffet was great as well.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Dona

All the staff are very nice.. the food is good and most of all is safe . I will recommend it to all my friends here in USA.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Sheila

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great experience
It was a wonderful Christmas experience at the Manor. Service was great from pre-check in, right down to leaving the hotel.
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Jethro

Viaje en pareja
Le gustó: Limpieza
Surrounding area is tranquil but somewhat undermined by the regular check-out reminders. We had a great view of the pine trees and it felt overall peaceful. But you feel a bit rushed with the regular check-out reminders (letter through door, phone call, and light flickers 5mins before checkout time). We had every intent to check-out on time, so this felt annoying. If the purpose of this was to ensure the next guest was able to check-in immediately, then it doesnt help their case that we had to wait over an hour for our room to get ready when we first arrived.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Jessica

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jose

Se hospedó 1 noche en octubre de 2023

4/10 Malo

Januario

Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Customer Service
The employees and staff are really great in customer service.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Angelo

Le gustó: Servicio y personal
Most of the staff are friendly and are helpful with getting taxi service. Breakfast is not included and while I did pay for one breakfast buffet pass, the food was limited and the quality was a little lacking. The facilities and rooms need some updating. The shower ran out of water on the last two days of my trip. Housekeeping was efficient
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Nick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
From the onset of our stay, the attentiveness of the hotel staff made us feel right at home. Not only was the service exemplary, but the culinary delights both in-room and at the hotel restaurants were nothing short of spectacular. Despite the downpour outside, the ambiance within the hotel made our holiday feel bright and cozy. The design and atmosphere transformed what could have been a gloomy day into an intimate and serene retreat. A special mention must go to their Lost & Found department. After mistakenly leaving behind my MacBook charger, the team promptly mailed it to my Manila address, saving me from much stress and inconvenience. All in all, this hotel is not just a place to stay, but an experience in itself. Highly recommended for anyone seeking more than just a room for the night!
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Ellen

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Rhea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It just needs an aircon in the rooms. Ceiling fan is not enough.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Zarrenne

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Kristine

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Overall The Manor is still a classy and elegant place to stay in. What i didnt like is during the evening there was a wedding and the noise is audible in the room Until 10PM. I hope hotel doesn’t allow events on the garden due to noise in the rooms. The staff were courteous except for the one in the front desk which took a lot of time during check in because probably she was new. What i did not like also was that i find the “extra person” charge misleading. I thought extra person will not be charged if not using extra bed as what one reservations officer told me (I clarified this day before checking in so i was surprised upon chek in on a different statement). If you use the same bed, extra person will still be charged (in excess of two). Be mindful as breakfast is not yet inculded in the room rate. Overall still a pleasant stay except for some nuisances which could have been avoided. Appreciate the accommodation extended to us .
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Cassandra

Se hospedó 1 noche en mayo de 2023

4/10 Malo

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
It was ok
This season weather is not good specially hotels in baguio doesn't have a/c. Also since we left patio open we hear noises from them setting the dinning area as early as 0530am
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Tomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The ambiance and the environment
Se hospedó 2 noches en abril de 2023

8/10 Bueno

Douglas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent customer service
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Jomarie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The buffet breakfast was awesome!
Se hospedó 3 noches en marzo de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Very nice stay. Still the most convenient place to stay in. But can improve /change their bed matress. For a one BR suite the at a very high price, the bed seems like a double bed not queen bed, and the bed mattress is already sagging. Very worn out. Didn’t have extra bed available for exchange.
Se hospedó 3 noches en febrero de 2023

4/10 Malo

Minerva

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The hotel itself and cleanliness is profoundly excellent. But the service and the stuff are dissapoimting. Two TV and blow dry in our suite are not working. 2 hours delayed for check in. So expensive for the dissapointing service.

10/10 Excelente

Estela

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is an institution! The building has so much history. However, we were given a room above the reception and the restaurant. It was very noisy. We had to ask to be transferred to a room at the back which we did the 2nd night. There was a wedding and a golf tournament. When these events happen they should not use these rooms. The music lasted long after 10 pm and stopped around 10:45 pm after I called the front desk but the customers kept carrying on. We had a very bad first night.

8/10 Bueno

roselle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Lewis, Missouri City

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff are extremely well trained and very professional and accommodating.
Se hospedó 2 noches en septiembre de 2022

4/10 Malo

Barry

Viaje en pareja
No le gustó: Servicios
I have stayed there before, but now, for dining purposes, dining for two in a nicer part of the restaurant is virtually impossible, as the hotel is mainly catering for large groups, leaving a romantic evening for two unobtainable. Neither my wife or I have ever smoked, yet, at 11pm we were rudely awaken, first by phone, and then by a security guard and an engineer wanting to enter our room to fix the smoke alarm, what a farce! What with the dining experience I have decided to never stay there again, my money is best spent where it is welcomed, and treated with some respect.
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Ingemar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
My over all experience at The Manor at Camp John Hay is EXCELLENT! We didn’t have any problem from the bell attendant to the receptionist they are all very accomodating.
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Jessica Bren

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en junio de 2022

8/10 Bueno

Ma Fatima

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2022

10/10 Excelente

Sean

Se hospedó 2 noches en mayo de 2022

8/10 Bueno

Marlon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Summer Stay
The Manor is always a good location. It is summer thus we requested for a tower fan. Need some updating on internal lights but the overall experience is always good.
Se hospedó 2 noches en abril de 2022

4/10 Malo

Maria

Viaje familiar
Le gustó: Servicio y personal
The hotel is good overall. Services was just okay. No one answers the phone! Really, nobody. I requested via email instead, a high floor close to elevator momths before our reservation. I emailed saying I'm staying with my mom who is 80yo and guess what... they put us on the ground floor, all the way to the end of the hotel on the first level! I paid extra for garden view but end up with a so, so room. Then my mom has to walk that far. Ridiculous.They apologized and said they will try to move us next day. Next day come, the front desk was clueless about our room transfer (meaning it was not noted). We have packed and moved out since we are going out to do sightseeing. When we came back they can't give us our room request. Instead offer us a mountain view (not what I paid for) but on the 2nd floor as we like. Frustrating and disappointing. Jammica from front desk was polite and courteous and apologetic. We like her. Rod at the Piano Bar was very accommodating and attentive which helped us enjoy the music lounge. Room amenities are so, so. Von at the breakfast buffet needs training. I asked for teaspoon "and he said yes, ma'am of course" but it never came. I kept looking at him to see if he's going to give me what I asked for, but he either ignored or forgot. Some staff needs training. They don't do follow up, to see how you are enjoying your meal or if you need anything. You have to try hard to get their attention so you can services (additional food order, or to bill out).
Se hospedó 2 noches en marzo de 2022

10/10 Excelente

Christine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay! Excellent!!!
Great stay for family and business travellers. Service and facilities are excellent. A great place to stay during Christmas season because their garden has turned into a Christmas village. There’s movie viewing too for everyone at night. We will definitely come back!
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Rick

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Celeste

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2021