Dear KENNETH, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you for bringing this to our attention; we will look into this. Your input guides us in making meaningful changes that cater to our guests' needs, allowing us to elevate our services for everyone. We hope you will revisit so we can show you our devotion to outstanding hospitality in all areas of our hotel.Sincerely,Hotel Management

Dear Raeghyn, Please accept our apologies for the inconvenience you experienced during your stay due to the power outage. We understand how frustrating this must have been for you, especially with the impact it had on your food and comfort. Your feedback is important to us, and we will review this situation with our team to ensure that similar situations are handled more effectively in the future. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Kanaya, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Tinesha, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience and are glad you appreciated having a kitchen in your room, which was convenient and helped save you money. Reviews such as yours mean a lot! Thank you again; we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear FELISHA, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management

Dear Kennedy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Bianca, Thank you for sharing your candid review. We sincerely apologize for missing the opportunity to provide you with the seamless experience you deserve. We follow the most rigorous industry standards regarding our property's cleanliness and pest control. We will address this with our pest control provider to inspect our hotel professionally for further improvements. We appreciate your patience, and we hope you will try us again so we can deliver the flawless stay you should always expect from us.Sincerely,Hotel Management

Dear Steven, Thank you for choosing us. We are sorry for the inconvenience you were caused upon arrival. Further, we regret the disappointment with our facility. Our management team is already at work to ensure we are working for improvement. Our front desk team is always there to help you to ensure we provide you with the best hotel experience. Please return, and we hope to give you a better stay in the future.Sincerely,Hotel Management

Dear Sheila, Thank you for your recent stay and for taking the time to post your review online. We always appreciate hearing from our guests. We apologize for anything other than a spotless guest suite and the housekeeping service issues you experienced during your stay. This does not meet our standards, and we want to thank you for bringing this to our attention. Our goal is to match exceptional customer service, and we will continue to work hard to do just that. It was a pleasure hosting you, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Guest, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We look forward to your next visit with us soon.Sincerely,Hotel Management

Dear Ikenna, We sincerely apologize for the disappointment you experienced with our breakfast offerings and the presence of pests in the bathroom. This is certainly not the experience we strive to provide, and we appreciate you bringing it to our attention. Your feedback is invaluable, and we will address these issues promptly to enhance the quality of our services. Our team will take steps to improve sanitation and implement regular fumigation measures. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and sharing your experience. We apologize for the difficulties you encountered during your stay. It's unacceptable that you had to wait at the front desk and found issues in your room. This does not meet our usual standards, and we deeply regret any inconvenience caused. Your feedback is invaluable, and we'll address these concerns to ensure a better experience for future guests. We understand your decision not to stay, and we hope you might give us another opportunity to provide you with a more pleasant stay in the future. Your comfort and satisfaction are our top priorities.Sincerely,Hotel Management

Dear Guest, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including Extended Stay America in your travel plans, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

Dear Gerry, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you found cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Also, we are sorry if the breakfast choices were not to your taste, and remarks about it are shared with our Brand Leaders. Please visit us; we welcome the opportunity to provide a seamless stay. Sincerely,Hotel Management

Dear Samuel, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and maintenance team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Angelita, Thank you for taking the time to express your feedback regarding your stay with us. It is nice to know you had a good experience overall. However, we apologize for the service you received from our staff. We are also sorry for the excessive noise due to other guests in the hotel. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Thank you for being our guest, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Ruth, Thank you for staying with us. We are glad that you enjoyed your overall stay. We also appreciate your kind comments about our clean property and convenient location. However, we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Dear Judith, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management