Dear Miguel, We sincerely appreciate you taking the time to share your feedback with us, though we're disheartened to see your rating. Your satisfaction is of utmost importance to us, and we regret that your experience fell short of expectations. We've already spoken to our housekeeping team regarding your concerns to ensure that our cleanliness standards are consistently met. Should you wish to provide further details about your stay, please don't hesitate to reach out to us directly. We're committed to addressing any issues and improving our services to better serve our guests. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Dear Mario, Please accept our apologies for the billing error during your stay. I truly understand how frustrating this can be. I will work with my team to improve their knowledge of rate plans that include breakfast.As you may already know, this has been corrected and the amount charged is processing back to your credit card. We appreciate you staying with us and hope you enjoyed your accommodations. Please consider giving us another try the next time your travels bring you to the Baltimore BWI Area.Yours in hospitality, Grace ScottGeneral Manager

Hi Rosemary! Thank you for taking the time to write this review and share your experience. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. It means a lot to us that you've allowed us to be such an important part of your special day and celebrations! We are thrilled to find out that we were able to make this occasion more enjoyable and convenient. We look forward to seeing you and your family again, soon!

Thank you for staying at our hotel and for posting your comments. Although you liked most aspects of our hotel, please accept our apology for the night shift associates who impacted your experience in a negative way. Our goal is to provide 100% guest satisfaction, and we are taking steps to ensure we meet that goal with every guest. We are sorry we let you down and hope you will give us another chance to redeem ourselves and show you the outstanding service and respect you deserve. Sincerely, Grace Scott General Manager

Luis, we are delighted you had an outstanding stay at Holiday Inn Baltimore-BWI Airport and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Grace Scott, General Manager

Oscar, thank you for your review. We regret you felt that our hotel is outdated. We hope this didn’t overshadow your otherwise great visit and that you will choose Holiday Inn Baltimore BWI Airport again in the future. Sincerely, Grace Scott General Manager

Cesar, thank you for the excellent review of Holiday Inn Baltimore BWI Airport. We are delighted to know our location worked well for you and that you were appreciated our shuttle service to the airport. We are also glad you were impressed with the cleanliness of our property, and you had a pleasant stay with us. We look forward to having you as our guest again whenever you return to the area. Sincerely, Grace Scott, General Manager

Hi Howard,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our hotel's convenience, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Klebert,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Paul,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our hotel's convenience, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Alison,We're thrilled to hear about your positive experience with our staff and dining offerings. At our hotel, we strive to maintain a professional and friendly atmosphere across all departments, ensuring that every guest feels welcomed and valued throughout their stay. Our culinary team takes great pride in crafting delicious meals with generous portions to satisfy every appetite. Thank you for sharing your feedback, and we look forward to welcoming you back for another enjoyable visit.

Hi Dr. Basel,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Sheila,We're thrilled to hear that you had such a wonderful experience during your stay with us! Ensuring clean and comfortable rooms is a top priority, and our dedicated staff takes great pride in providing exceptional service to all our guests. It's fantastic to know that you found our team to be accommodating and helpful throughout your visit. We look forward to welcoming you back on your next trip to town and appreciate your recommendation.

Hi Isamarie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Dear Meagan, What a fantastic surprise to receive your perfect 5 out of 5 rating! It's like getting a gold star sticker from the coolest guest ever!Even though you didn't leave a comment, we're absolutely thrilled to know that your stay with us was flawless. We strive to create an experience that speaks for itself, so your rating is music to our ears!We can't wait to have you back for another amazing stay. Until then, if there's anything you need or any special requests you have, just give us a shout—we're here to make your next visit even more incredible!

Hi Chase,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

Hi Sandrita,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Bethany,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Samantha,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Dear Evette, We're delighted to hear that you had such a positive experience with our customer service during your stay! Your kind words truly brighten our day. We strive to provide exceptional service to all our guests, and it's wonderful to know that we hit the mark with you. We appreciate your feedback and hope to welcome you back for another fantastic stay soon!

Hi Tosca,We're thrilled to hear that you found our rooms spacious, clean, and peaceful during your stay. While we understand that bed preferences vary, we're glad that despite the firmness, it didn't detract significantly from your overall experience. Our team takes great pride in delivering exceptional service, and it's wonderful to know that they were able to assist you promptly and courteously throughout your visit. Your feedback is truly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

Hi Grace,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Dear Sutton, Well, shhh... did you hear that? It's the sound of silence, and we're thrilled to know that you found your stay with us to be a peaceful oasis! A 5 out of 5 rating for quietness? That's music to our ears!It's fantastic to hear that you were able to relax and unwind in the tranquility of our hotel. Creating a serene environment for our guests is one of our top priorities, so it's incredibly rewarding to know that we hit the mark for you.Thank you for choosing to stay with us and for sharing your positive experience. We can't wait to welcome you back for another blissfully quiet stay in the future!

Hi Beth,We appreciate your feedback and are glad to hear that our hotel met your needs during your stay. Providing a comfortable and satisfactory experience for our guests is always our top priority. We strive to maintain high standards of service and cleanliness to ensure that every guest has a pleasant stay. Your comments will be shared with our team as we continuously work to enhance our guests' experiences.

Hi Ashley,We're thrilled to hear that our attentive staff consistently checked in to ensure your stay met your expectations. Providing exceptional service is a priority for us, and it's heartening to know that our team's dedication to guest satisfaction made a positive impression on you. Your feedback motivates us to maintain our high standards of hospitality and reinforces our commitment to creating memorable experiences for every guest. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.

Hi Maria,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Evelyn,We're thrilled to hear that you felt safe during your stay and found our staff to be helpful. Providing a secure and welcoming environment for our guests is our top priority. We're glad you enjoyed our transportation service and found it to be excellent. Your positive feedback encourages us to continue delivering exceptional experiences to all our guests.

Hi Patricia,We're thrilled to hear that you found our location favorable during your stay. Our team works diligently to offer a convenient and accessible setting for our guests to enjoy their time with us. Your satisfaction is paramount to us, and we're glad that our efforts resonated positively with you. Should you choose to stay with us again, we'll strive to make your experience even more enjoyable.

Hi William,We're thrilled to hear about your positive experience with our staff, particularly Donald, who prides himself on providing exceptional service to our guests. Our team is dedicated to ensuring every guest feels warmly welcomed and well-assisted throughout their stay. We're delighted that you found our staff accommodating and helpful, as it reflects our commitment to delivering top-notch hospitality. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.

Hi Kevin!Thank you so much for your feedback and kind words regarding the five-star experience thatyou received during your most recent stay with us!We seek to give each guest a very comfortable and accommodating experience, and we arethrilled to hear of our success in this ambition. We will be sure to share your kind regards withour team.We thank you for your loyalty, and we look forward to your future visits!

Hi James,We appreciate your feedback and are glad to hear that you found your room spacious and clean, as well as enjoyed the recent updates to the bathroom. We apologize for any inconvenience you experienced with the electrical outlets by the bed and the loose wall outlets. Rest assured, we will address these issues promptly to ensure a more comfortable stay for our future guests. Thank you for bringing this to our attention.

Hi Horace,We apologize for any inconvenience you experienced during your check-in process. While we strive to provide prompt service to all guests, unforeseen circumstances such as large group arrivals can occasionally cause delays. Rest assured, we continuously evaluate our procedures to ensure efficiency for all guests, and we appreciate your feedback as it helps us improve our operations. We hope you enjoyed the rest of your stay with us and that you consider returning in the future.

Hi Jeremy,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team takes cleanliness seriously and regularly conducts thorough inspections to maintain high standards. Regarding the dated aspect, we continuously strive to improve our facilities and amenities to enhance our guests' experience. Your comments will be shared with our management for further consideration and action. We hope you'll consider giving us another chance in the future to provide you with a more satisfying stay.

Hi Greg,We appreciate your feedback regarding your recent stay with us. Our team is committed to ensuring a comfortable experience for all guests, and we apologize for any inconvenience caused by the temporary issue with the a/c heater. Rest assured, we promptly addressed the matter to restore comfort during your stay. Regarding the intermittent room key concerns, we have taken note and will review our systems to prevent future occurrences. It's wonderful to hear that you found our staff accommodating and enjoyed our prime location. We look forward to the opportunity to welcome you back in the future.

Hi Bill,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Lamont! Thank you for your feedback! We're delighted to hear that you experienced great service during your stay with us. Providing exceptional service to our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. We look forward to welcoming you back for another wonderful stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

Hi Mark,We're thrilled to hear that you found our hotel convenient for accessing BWI parking. Our location near the airport is indeed designed to offer guests seamless travel experiences. We strive to provide convenient amenities and services to make your stay as comfortable as possible. Thank you for choosing to stay with us, and we hope to welcome you back on your next trip to the area.

Hi Igor,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Bradley!Thank you so much for your positive rating! We're thrilled to hear that you enjoyed our Happy Hour experience during your stay. At our hotel, we strive to create a welcoming atmosphere where guests can unwind and make memorable moments. Your feedback is invaluable to us as we continuously work towards enhancing our guests' experiences. We hope to welcome you back soon for another delightful stay filled with more Happy Hour moments and exceptional service! Cheers to more unforgettable experiences at our hotel!

Hi Curtis,We're delighted to hear that you found our hotel to be of good value and conveniently located. Our team works tirelessly to ensure that guests experience both comfort and convenience during their stay. We take pride in offering competitive rates without compromising on quality, and we're thrilled that you appreciated this aspect of your visit. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

Dear Jill, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient and appreciated the friendliness of our staff. However, we understand your concerns about the limited meal options nearby and the dated appearance of our property. Your comments are valuable to us, and we will consider them as we strive to improve our guest experience. We apologize for any inconvenience you experienced and hope to have the opportunity to welcome you back in the future with enhancements to address these issues.

Dear Michael, We're absolutely thrilled to hear you had such a wonderful experience at our hotel! Maintaining our property to the highest standards is always a top priority, so it's fantastic to know that effort didn't go unnoticed. Being conveniently located near the airport is definitely a plus for our guests, and we're delighted it made your travel experience that much smoother. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay soon!

Hi Charles,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

Dear Ethan,Please accept our apologies for the condition of your guest room. We take pride in our hotel and assure you the photos online are of the same property. We have modified the lobby/restaurant area and did some minor additions in the guest rooms. We are taking your comments seriously and have maintenance working on improvements in the room you were assigned. We are also planning a full renovation this fall to ensure all guest rooms are top notch quality for all guests. If there is anything I can do to make this right with you please let me now.Yours in hospitality,Grace ScottGeneral Manager

Hi Shenita,We appreciate your positive feedback and are delighted to hear that you found our beds comfortable, our staff friendly, and our rooms clean and well-maintained. Providing a comfortable and pleasant stay for our guests is our top priority, and we're glad to see that reflected in your experience. Your satisfaction is important to us, and we look forward to welcoming you back on your future visits.

Hi Jaylon,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Patrick,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi Robyn,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Steve,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Dear values guest, thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to receive your perfect 10 out of 10 rating and appreciate your kind comments. We're delighted to hear that you found our hotel to be awesome, with a neat environment and friendly staff. Your satisfaction is our top priority, and we're pleased that we met your expectations. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!