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Opiniones de Holiday Inn Express Hotel and Suites Laurel, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel and Suites Laurel, an IHG Hotel
14402 Laurel Pl, Laurel, MD

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 560 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 264 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 91 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 47 de 1000 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Oscar Humberto

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management , el 18 feb. 2024
Dear Oscar, We appreciate your 5-star review! We hope to see you again soon! Sincerely, Management

10/10 Excelente

Erika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Management , el 16 oct. 2023
Dear Erika, Thanks for taking the time to review our hotel. We appreciate your 5/5 rating. We hope to see you on your next travels. Sincerely, Management

10/10 Excelente

Juan A.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estuve con mi familia y pasamos un ecxelente tiempo
Se hospedó 2 noches en agosto de 2023
Respuesta de Management , el 23 ago. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAUREL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.Sincerely,Jason Garcia Operations Manager

10/10 Excelente

Jose luis lopez

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena locacion y excelente personal, se los recomiendo
Se hospedó 3 noches en agosto de 2023
Respuesta de Management , el 10 ago. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAUREL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.Sincerely,Jason Garcia Operations Manager

10/10 Excelente

Evelyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Is good
Se hospedó 1 noche en septiembre de 2022
Respuesta de Management , el 14 sept. 2022
Dear Evelyn, Thanks for taking the time to review our hotel. We appreciate your feedback!Sincerely, Management

10/10 Excelente

Gabriel

Se hospedó 1 noche en mayo de 2022
Respuesta de Elubia Trujillo, el 15 may. 2022
Thank you for your feedback.

10/10 Excelente

MIRNA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2022
Respuesta de Management , el 5 oct. 2022
Dear Mirna, We appreciate you taking the time to review our hotel. Sincerely, Management

10/10 Excelente

Aby

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved it, very clean, coffee maker to make your coffee or tea in the room, refrigerator and microwave, breakfast included... I recommend it excellent place 👌... my children enjoyed it.
Se hospedó 1 noche en abril de 2022
Respuesta de Elubia , el 2 may. 2022
Thank you for your feedback

10/10 Excelente

Ingrid

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2022
Respuesta de ET, el 10 ene. 2022
Thank you for your feedback

10/10 Excelente

Arlette

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente, muy buen trato y todo muy limpio
Se hospedó 1 noche en enero de 2022
Respuesta de ET, el 8 ene. 2022
Thank you for your feedback

10/10 Excelente

Gabriel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good
Se hospedó 3 noches en diciembre de 2020
Respuesta de Dorothy, el 28 dic. 2020
Gabriel, Thank you for your feedback - we hope to see you again soon

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo, su habiente, su personal, la amabilidad. Excelente. Volvere
Se hospedó 2 noches en febrero de 2020
Respuesta de Elubia Trujillo, el 24 mar. 2020
Gracias por escoger nuestro hotel para su estadia agradecemos su buen rating hacia nosotros nuestros asociados hacen lo posible por mantener un estandar de calidad y atencion a nuestros clientes. esperamos verlos pronto en su proxima visita a Laurel, Maryland.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en enero de 2020
Respuesta de Dorothy P, el 13 ene. 2020
Thank you for posting!

4/10 Malo

Nilsa

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

4/10 Malo

Donna

No le gustó: Limpieza y condiciones de la propiedad
My room was on the 3rd floor under construction with debris, construction dust, and work equipment in and around the hall. There were about 6 occupied rooms on that floor and the remainder were under construction. Is it legal to book rooms on a construction site/floor?
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Robert

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Management , el 17 abr. 2024
Dear Robert, We apologize and we are disappointed to see your review. We hope that we can change your mind if you ever tour back to this area. Unfortunately, we are unsure what your issue was that you may have encountered during your stay to review us as the worst hotel but would love the opportunity to fix it. Sincerely, Management

8/10 Bueno

Erin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
THE QUALITY OF THE BREAKFAST FOOD COULD BE BETTER. THE HOSTESS, HOWEVER WAS EXTREMELY NICE, COURTEOUS AND HELPFUL.
Se hospedó 5 noches en abril de 2024
Respuesta de Management , el 17 abr. 2024
Dear Erin, Thanks for taking the time to review our hotel and we appreciate your feedback about our staff. We hope to see you again soon! Sincerely, Management

10/10 Excelente

Shanon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was very clean and staff extremely friendly.
Se hospedó 2 noches en abril de 2024
Respuesta de Management , el 17 abr. 2024
Dear Shannon, We appreciate your 5 out of 5 rating! We hope to see you again soon! Sincerely, Management

8/10 Bueno

JOHANNA

Viaje familiar
Le gustó: Limpieza y servicio y personal
I was at this hotel with my family (2 adults and 4 teenagers). We had to reserve two rooms. Upon arrival they very kindly put us in connecting rooms which I thought was excellent. As for the facilities, they are not modern but they are kept clean. The rooms are small and so is the bathroom, the room I had the air conditioning made a little noise at first I found it annoying but in the end you get used to it. In addition to the fact that the price seemed appropriate to me, we chose this hotel because it included breakfast which I found It seemed complete and they are always checking that there is always everything. And they always have coffee and tea available at all times. As for its location, it is convenient as it is close to several restaurants and supermarkets to which you can walk.
Se hospedó 3 noches en marzo de 2024
Respuesta de Management , el 17 abr. 2024
Dear Johanna, Thanks for taking the time to provide us with your feedback. My staff and I are excited to see your descriptive details on what you enjoyed about our property as well as what we direct to maintenance so that our next guest does not encounter the same issues. We hope to see you again on your next travel. Sincerely, Management

10/10 Excelente

Courtney

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Karina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Management , el 28 mar. 2024
We appreciate your 5/5 rating. We hope to have you back soon!Sincerely, Management

6/10 Aceptable

Cecil

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Management , el 11 mar. 2024
Dear Cecil, We apologize that we fell below your expectations. We hope that you allow us a future opportunity to serve you again. Sincerely, Christmas Cockrell

10/10 Excelente

Patty

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Management , el 11 mar. 2024
Dear Patty, We appreciate your feedback. Sincerely, Management

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always enjoy my stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Management , el 5 mar. 2024
Dear Jennifer, We love hearing that you always enjoy your stay here with us while in town. We hope to see you again soon. Sincerely, Christmas Cockrell

10/10 Excelente

Crystal

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service
Se hospedó 2 noches en febrero de 2024
Respuesta de Management , el 5 mar. 2024
Dear Crystal, Thanks for taking the time to review our hotel. We appreciate you acknowledging our excellent customer service and will be sure to share your feedback with our team! Sincerely, Christmas Cockrell

10/10 Excelente

Brenda

Room was spacious and clean breakfast was amazing staff was very helpful
Se hospedó 1 noche en febrero de 2024
Respuesta de Management , el 5 mar. 2024
Dear Brenda, We appreciate your kind words about our staff and love seeing that you enjoyed your stay with us. We look forward to seeing you again soon. Sincerely,Christmas Cockrell

10/10 Excelente

Kenton

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great service
Se hospedó 1 noche en enero de 2024
Respuesta de Management , el 22 feb. 2024
Dear Kenton, We appreciate you taking the time to review our hotel and love that we were able to provide you great service during your stay. We hope to see you again soon on your future travels back to Laurel MD. Sincerely, Management

10/10 Excelente

Joseph

Respuesta de Management , el 18 feb. 2024
Dear Joseph, We appreciate your 5-star review and hope to see you again on your next travels back to Laurel MDSincerely,Management

10/10 Excelente

Joseph

Se hospedó 4 noches en enero de 2024
Respuesta de Management , el 18 feb. 2024
Dear Joseph, We truly appreciate your 5 out of 5 rating and hope to have you back soon. SincerelyManagement

10/10 Excelente

Laurie

Se hospedó 1 noche en febrero de 2024
Respuesta de Management , el 28 mar. 2024
Dear Laurie We appreciate your 5/5 rating. We hope to have you back soon!Sincerely, Management

10/10 Excelente

Glenis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly and welcoming. The room a mini suite with sitting area and desk to work from. Bathroom a little small but clean with adequate amenities. The hotel itself very nice and clean. Location close to everything with lots of shopping/restaurants. Stayed 2 nights but would certainly book for more on another trip. The complimentary breakfast was a hot buffet, including your bagels/cereal etc. Staff attending to keep the area clean after each guest finished breakfast. I highly recommend this hotel. Great for families with children as well.
Se hospedó 2 noches en febrero de 2024
Respuesta de Management , el 13 feb. 2024
Dear Glenis, Thanks for taking the time to review our hotel. We appreciate your business and kind words about our team and love hearing that you enjoyed your stay here with us at the Holiday Inn Express Laurel. Sincerely, Christmas

8/10 Bueno

jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay for a quick trip!
Room was nice and spacious, we had a double room with couch. Lots of channels on the tv. Good breakfast with bacon and eggs, cinnamon rolls and a pancake machine, with a large clean seating area. Small pool and a hot tub, kids and I enjoyed them! Lots of food and shopping nearby. My keys kept deactivating, but staff was friendly and helped me every time!
Se hospedó 2 noches en enero de 2024
Respuesta de Management , el 29 ene. 2024
Jessica, Thanks for taking the time to review our hotel. We appreciate your feedback and love hearing how much you enjoyed your stay as well as the room amenities and breakfast. We do however apologize for the inconvenience of the keys and looking to resolve that issue quickly. We hope to see you again on your return visit. Sincerely, Christmas Cockrell General Manager

10/10 Excelente

Mishel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is a beautiful hotel to stay
Se hospedó 1 noche en enero de 2024
Respuesta de Management , el 25 ene. 2024
Dear Mishel, Thanks for taking the time to leave us a review. We appreciate your feedback and enjoy seeing your kind words. We hope to see you again on your return visit to Laurel. Sincerely, Management

10/10 Excelente

Peggy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Management , el 25 ene. 2024
Dear Peggy, We love seeing your 5-5-star review! We hope to see you again soon. Sincerely, Management

10/10 Excelente

Chiffon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Management , el 25 ene. 2024
Dear Chiffon, We love seeing your 10-10 rating. We hope to see you again soon! Sincerely, Management

10/10 Excelente

Victoria

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 2 noches en enero de 2024
Respuesta de Management , el 25 ene. 2024
Dear Victoria, We appreciate your 5-5 review and love seeing your excellent review! We hope to see you again soon! Sincerely,Management

10/10 Excelente

ELISHA

Le gustó: Limpieza, servicio y personal, servicios
Great Staff, clean facility, just a little maintenance work required
Se hospedó 3 noches en diciembre de 2023
Respuesta de Management , el 15 ene. 2024
Dear Elisha, Thanks for taking the time to review our hotel. We truly appreciate your feedback. Sincerely,Management

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Management , el 15 ene. 2024
Dear Christopher, Thanks for taking the time to review our hotel. We appreciate your 5-star rating. Sincerely, Management

10/10 Excelente

Curtis

Se hospedó 1 noche en enero de 2024
Respuesta de Management , el 6 feb. 2024
Dear Curtis, We love seeing your 5 out of 5 rating! We appreciate your business and hope to see you again soon! Sincerely, Management

6/10 Aceptable

Brinkley, Laurel

Viaje familiar con niños
Just not the (most) family friendly.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management , el 11 ene. 2024
Dear Brinkley, It saddens me to hear that you felt our hotel was not the most family friendly. We enjoy all families and their children however we do have to address any noise due to other guests staying in house and we want everyone to have an enjoyable one. Sincerely, Management

10/10 Excelente

Arthur

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay good breakfast, real breakfast. Comfortable beds areas o k transportation e transportation easing ankle walk to certain locations will definitely stay again
Se hospedó 1 noche en enero de 2024
Respuesta de Management , el 11 ene. 2024
Dear Arthur, We appreciate your 5-5 rating. Thanks for taking the time to review our hotel. We truly appreciate your review and are excited to have you back on your future travels back to Laurel MD. Sincerely, Management

10/10 Excelente

M Frances

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
From my arrival to check out and everything in between, I/we enjoyed our visit.
Se hospedó 1 noche en enero de 2024
Respuesta de Management , el 11 ene. 2024
Dear M Frances, Thanks for taking the time to review our hotel. We appreciate your business and love knowing that you enjoyed everything about your stay. We hope to see you again on your next travels back to Laurel MD. Sincerely, Management

6/10 Aceptable

Charlotte

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en diciembre de 2023
Respuesta de Management , el 3 ene. 2024
Dear Charolette, We apologize for the inconvenience you experienced during your stay and hope that you allow us an opportunity to serve you in the future to show you that we are better than a 6. Sincerely, Management

10/10 Excelente

Elroy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management , el 3 ene. 2024
Dear Elroy, We appreciate your feedback and hope to see you again in the near future.Sincerely, Management

10/10 Excelente

Charmaine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2023
Respuesta de Management , el 6 feb. 2024
Dear Charmaine, We love seeing your 10 out of 10 rating! We appreciate your business and hope to see you again soon! Sincerely, Management

10/10 Excelente

Christa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very nice. The pool was heated.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Management , el 3 ene. 2024
Dear Christa, We appreciate your 5/5 rating. We are happy to hear that you enjoyed the warmth of our pool during your stay as well. We look forward to your return visit. Sincerely, Management

10/10 Excelente

Aisha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management , el 28 dic. 2023
Dear Aisha, We appreciate your 5-star review! We love knowing that you enjoyed your stay with us! Sincerely, Management

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have been staying at this location for years, since my son relocated from Southern Virginia.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management , el 28 dic. 2023
Dear William, We appreciate your feedback and love knowing that you continue to stay with us. We look forward to your return visit. Sincerely, Management

10/10 Excelente

Denise

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management , el 27 dic. 2023
Thanks for your 10-star review. We appreciate your feedback!

10/10 Excelente

Elikplim

Se hospedó 1 noche en diciembre de 2023
Respuesta de Management , el 27 dic. 2023
Thanks for your 5-star review. We appreciate your feedback! Sincerely, Management