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Opiniones de Homewood Suites by Hilton Baltimore Inner Harbor

3 out of 5
Homewood Suites by Hilton Baltimore Inner Harbor
625 S President St, Baltimore, MD

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 485 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 271 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 123 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 77 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 46 de 1002 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jonathan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 2 noches en marzo de 2024
Respuesta de Trudie, el 7 abr. 2024
Thanks !

4/10 Malo

Jose, Doral

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Unfortunately Expedia as well as the Hilton Chain promote hotels that are in poor condition, all the photography you see is a lie. My experience was disappointing, I kept my patience so as not to make my trip worse. I summarize my experience we had to change three rooms, and at the last I said it doesn't matter we leave it like that. I do not trust more Expedia and less the hotel chain associated with Hilton.
Se hospedó 5 noches en julio de 2023
Respuesta de Tanzy, el 31 jul. 2023
I apologize for your frustrations with your stay

6/10 Aceptable

omayma de

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Es la cuarta vez que llegamos a ese hotel y es la última . El hotel está en una zona espectacular y aunque las habitaciones en general están bien, el hotel necesita mejor mantenimiento. Se ve viejo y da apariencia de sucio ( alfombras,paredes etc).Pero lo que más nos decepcionó fue que el domingo por la noche coincidimos en el ascensor hacia los cuartos con 3 jovenes totalmente drogados! El estado y la apariencia de esos huespedes no tiene nada que ver con el tipo de hotel en el cual uno decide pagar para hospedarse. Creo que el hotel tiene todo el derecho de reservarse el derecho de admisión a personas que lleguen en un estado que pongan en riesgo la seguridas de los huespedes y sus familas. Es inaceptable!
Se hospedó 2 noches en octubre de 2022
Respuesta de AGMKid55, el 6 nov. 2022
Thank you so much! We appreciate your comments! These statements of recognition of what is happening in our hotel will only make us a better hotel.

10/10 Excelente

Gabriela

Se hospedó 2 noches en marzo de 2022
Respuesta de Pat , el 3 abr. 2022
Thanks for staying with us and we hope to see you again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
hotel muy bueno para hospedarse, recomendable.hotel muy bueno para hospedarse, recomendable.
Se hospedó 1 noche en septiembre de 2018
Respuesta de Ivan, el 28 sept. 2018
Thank you for selecting the Homewood Suites Baltimore for your stay. We truly enjoyed having you here and can't wait to welcome you back home

6/10 Aceptable

Rodrigo

No le gustó: Servicio y personal y comodidad de las habitaciones
Pensé q era como el homegood de San Diego !!!
Lo elejinpensando q era como el San Diego californiana pero nada q ver !!
Se hospedó 3 noches en diciembre de 2017

10/10 Excelente

Oscar, Richmond ,VA.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
As always Hilton chain won't disappoint you.
One of the best hotels we have stayed,the ladies in the lobby very patient and professional,after a few hour's of driving and traffic I was just ready to get in our room and rest,very comfortable beds,good size living room and kitchen . Worth the money , my only complaint is the parking price,if you plan to use your car,you will have to pay for every time you get out.
Respuesta de General Manager, el 31 ago. 2016
Thank you for letting us know how much the service meant! I look forward to sharing your comments with the hotel team during our next morning meeting. I hope you will choose to stay with us again in the future!

10/10 Excelente

Jon, Reykjavik

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is in a nice and safe part of the city with good service and very clean.
Se hospedó 14 noches en abril de 2024

10/10 Excelente

Luis

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
We stayed for a night. (Family of 4). Completely satisfied. Great attention, walkable distance from Inner Harbor. Around 25-30 minute walk to Oriole Park. Breakfast was good and the staff there very attentive. Would come back again.!!
Se hospedó 1 noche en abril de 2024

4/10 Malo

Christopher

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Room was in rough shape - couch broken, carpets very dirty, room smelled like smoke. Breakfast was great and staff was friendly, but will stay someplace else next time.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We very much enjoyed the hotel and surrounding area.
Se hospedó 2 noches en marzo de 2024
Respuesta de Trudie, el 7 abr. 2024
Thank you for the feedback on your stay .

10/10 Excelente

meron

Se hospedó 6 noches en marzo de 2024
Respuesta de Trudie, el 7 abr. 2024
Thanks for the review !

8/10 Bueno

Crina

Viaje familiar
Le gustó: Limpieza y servicio y personal
Great location and nice staff. The hotel is a little old. Overall, good experience though.
Se hospedó 1 noche en marzo de 2024
Respuesta de Trudie, el 7 abr. 2024
Great! Thanks for the feedback on the stay .

6/10 Aceptable

Beatriz

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
.
Se hospedó 3 noches en marzo de 2024
Respuesta de Trudie, el 7 abr. 2024
Thanks for the review !

4/10 Malo

Alessandra

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Trudie, el 7 abr. 2024
Thanks for the review !

10/10 Excelente

Anita

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kid friendly home away from home great view
Se hospedó 1 noche en marzo de 2024
Respuesta de Trudie, el 7 abr. 2024
Thank you for sharing your stay experience with us .

2/10 Terrible

JESSICA

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Michael

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Coordination with Expedia was poor. Reservation was not available when we arrived, although some compensaton was provided for inconvenience. Also, bigger room was provided. Room seemed clean, but furniture was old and had scuff marks.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Homewood Suites Baltimore Team, el 26 mar. 2024
Thank you for taking time to share feedback. I am sorry the Expedia reservation was not readily available, but very pleased the hotel team worked hard to exceed your expectations as apology.

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de The Homewood Suites Baltimore Team, el 26 mar. 2024
Thank you!

10/10 Excelente

Juwan

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Nicholas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location for Fells Point
Se hospedó 1 noche en marzo de 2024
Respuesta de Trudie, el 21 mar. 2024
Thanks for the feedback !

4/10 Malo

Kelly

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
This hotel is in a great location. However it needs a renovation. My room had peeling wall paper, a major leak under the kitchen sink, the furniture was tattered & stained, the metal door frames had rust, the kitchen cabinets had visible water damage & it smells musty. Won’t stay again.
Respuesta de Trudie, el 14 mar. 2024
Thank you for sharing your feedback on your stay .

8/10 Bueno

Emmanuel

Se hospedó 1 noche en marzo de 2024
Respuesta de Trudie, el 7 abr. 2024
Thanks for the review !

8/10 Bueno

Harriet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location for a quick overnight
Se hospedó 1 noche en marzo de 2024
Respuesta de Trudie, el 9 mar. 2024
Thank for the feedback on your stay !

6/10 Aceptable

C E

Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
This property was very outdated and needs remodeling. The furniture in the rooms were old and stained. Coffee supplies weren't restocked and it took at least 3 hours for my room to be ready after the 3 pm check in.
Se hospedó 3 noches en febrero de 2024
Respuesta de Trudie, el 9 mar. 2024
Thank you for the feedback on your stay . We will address this .

10/10 Excelente

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Trudie, el 5 mar. 2024
Thanks for the rating !

6/10 Aceptable

Jessica

Viaje familiar
I hated that there was no parking available on property. Only valet was an option which was ok but having to wait for almost an hour just for someone else to get your car was highly annoying. Also when I first got there, the room they gave me was not cleaned or ready at all. Had to go back down to the lobby and request a new room. Other than those 2 things though, it was an ok hotel. Breakfast was very good.
Se hospedó 3 noches en febrero de 2024
Respuesta de Trudie, el 20 feb. 2024
Thank you for taking the time out to tell us about your stay. We apologize for the convenience when checking in. We also would like you to know we have other parking for the hotel. So sorry for that. Have a great day. Please give us a call so we can make it better .

10/10 Excelente

Carmine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en febrero de 2024
Respuesta de Trudie, el 16 feb. 2024
Thanks for the review. We are happy you are happy. Have a great day.

10/10 Excelente

Mary Ellen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Trudie, el 16 feb. 2024
Thanks for the review .

10/10 Excelente

Aman

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en febrero de 2024
Respuesta de Trudie, el 12 feb. 2024
Thanks for the feedback on your stay .

8/10 Bueno

Francine, Longueuil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 20 noches en enero de 2024
Respuesta de Trudie, el 9 feb. 2024
Thank you for the feedback on your stay.

8/10 Bueno

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is near the Ravens stadium, great price. The only inconvenient was the breakfast options. On the pictures, it makes you think it includes more options and when you go to the dining area it is quite different
Se hospedó 3 noches en enero de 2024
Respuesta de Trudie, el 31 ene. 2024
Thanks for the feed back on your stay .

10/10 Excelente

Terri

Le gustó: Servicio y personal
No le gustó: Limpieza
the rooms heat wasnt working my original room wasnt ready had to move rooms
Se hospedó 1 noche en enero de 2024
Respuesta de Trudie, el 24 ene. 2024
Thank you for the feedback. I will let engineer.

10/10 Excelente

Nathan

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Trudie, el 19 ene. 2024
Thank you for the review. Have an amazing day .

6/10 Aceptable

Mohit

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Its an average hotel. Room's carpet wasn't clean. Sofa was too old and looks dirty. Breakfast was good. Front desk people was very nice .
Se hospedó 2 noches en enero de 2024
Respuesta de Trudie, el 16 ene. 2024
Thank you taking the time to give us !. We take these concerns seriously and assure you that they are being looked at .

4/10 Malo

Nicole

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en enero de 2024
Respuesta de Trudie, el 16 ene. 2024
Thank you for taking the time to rate your experience with us . I feel that we have a missed opportunity her . May you please reach out to the front desk so we can hear more about your stay at 410-234-0065.

8/10 Bueno

Thuy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall great stay
Great stay overall! Staff were all very nice. The complimentary breakfast was wholesome. Only issue was that the kitchen’s stove was not working and there was no dish soap.
Se hospedó 1 noche en enero de 2024
Respuesta de Trudie, el 16 ene. 2024
Thank you for taking the time to give us feedback . I will forward to housekeeping .

10/10 Excelente

Sharon

Viaje familiar
Great location and excellent customer service
Se hospedó 1 noche en enero de 2024
Respuesta de Trudie, el 16 ene. 2024
Thanks for the 5-Stars .

10/10 Excelente

Jay

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly. The hotel was a little dated but still clean and comfortable.
Se hospedó 1 noche en enero de 2024
Respuesta de Trudie, el 12 ene. 2024
Thanks for the 5-Stars and the feedback on your stay . Have a great day !

10/10 Excelente

Josefina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Go Steelers
It was a amazing experience. The entire staff was courteous, polite enthusiastic bunch.
Se hospedó 4 noches en enero de 2024
Respuesta de Trudie, el 10 ene. 2024
Thank you for sharing your experience about your stay. We are happy to hear it was amazing. Have a great day.

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient stay
We booked two nights and then added a third. They accommodated our needs and took good care of my daughter and me. The location was accessible to the stadium and other points of interest.
Se hospedó 2 noches en enero de 2024
Respuesta de Trudie, el 9 ene. 2024
Thanks for the feedback on your stay .

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice size rooms. Good location. Friendly staff
Se hospedó 2 noches en diciembre de 2023
Respuesta de Trudie, el 8 ene. 2024
Thanks for the great review. Happy you had a great stay.

4/10 Malo

Leslie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old, dirty hotel, needs a LOT of work!
The only thing good about this hotel is the location. The room we had was awful. Light fixtures were literally falling off the wall, there were no remotes for the tv, the pull-out couch was disgusting, carpet was stained and dirty, hard floors hadn't been mopped ever, and every piece of wallpaper was peeling off the walls, throughout the entire room. Breakfast was average. Key cards rarely worked in the elevators. Front desk staff seemed uninterested in helping with any issues. The valet staff was wonderful but that's not enough to stay there ever again! Given the location in the Inner Harbor, this hotel could be a gold mine, if the rooms were better! Hilton needs to spend some money and repair/rehab this hotel!
Se hospedó 6 noches en diciembre de 2023
Respuesta de Trudie, el 8 ene. 2024
Thank you for taking the time to rate your stay experience with us. We apologize for the issues you encountered. We understand your disappointment and want to make it right. We encourage you to reach out to us so that we can try and make it right.

6/10 Aceptable

Christopher

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
disappointing..
We decided to book this as a family of four, so that our two kids could have their own bed and we would sleep in the foldout in the other room (kids are young). Unfortunately, the foldout was partially broken which led to an incredibly uncomfortable night of sleep. In addition, the fridge would make a rattling sound every 5-10 seconds. The toilet also had some issues that my wife was able to fix.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Trudie, el 9 ene. 2024
Thanks for the feedback on your stay. I hope we can get another chance to make it up. Please reach out to us .

10/10 Excelente

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
One night stay
Old hotel but the rooms are very nice. I was disappointed with the beds as they were terribly soft. The front desk folks, bell hops and car service folks were all great!!!
Se hospedó 1 noche en enero de 2024
Respuesta de Trudie, el 8 ene. 2024
Thank you for the feedback on your stay. Great to hear it was amazing. We look forward to seeing you again.

10/10 Excelente

Deogracias

Se hospedó 1 noche en diciembre de 2023
Respuesta de Trudie, el 8 ene. 2024
Thank you for the review. Have a great day.

2/10 Terrible

Jaggar

Viaje en pareja
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
Toilet was broken, disposal was broken which made the room smell, bathroom sink was leaking, and the washer and dryer didn’t work well. Didn’t have any soap in the kitchen
Se hospedó 3 noches en diciembre de 2023
Respuesta de Trudie, el 8 ene. 2024
Thank you for the feedback on the stay. May you please reach out to the hotel directly.

6/10 Aceptable

Andeidra

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Supar for location and price
This suite had the bare minimum in it not pots and pans , no dish washing liquid no pot holders one glass a few dishes it was old and dated for what I paid i should get a refund . You have to bring your own everything when you come here to stay .
Se hospedó 1 noche en diciembre de 2023
Respuesta de Trudie, el 4 ene. 2024
Your feedback on your stay is very important to us. We strive to make sure all our guest has a great experience at our hotels. I want to apologize for the issues you encountered during your stay. Please give us a call so that we can further assist you.

2/10 Terrible

Lilia

Se hospedó 2 noches en diciembre de 2023
Respuesta de Trudie, el 9 ene. 2024
Thanks for the feedback. Please reach out to us .

8/10 Bueno

Charlene

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Trudie, el 3 ene. 2024
Thanks for the review on your stay.