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Opiniones de The Menai Hotel

3 out of 5
The Menai Hotel
Craig y don road, Bangor, Wales

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 33 de 164 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 55 de 164 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 31 de 164 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 164 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 31 de 164 opiniones" "

7.0/10

Limpieza

7.6/10

Servicio y personal

7.0/10

Servicios

6.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Catherine

Le gustó: Limpieza, servicio y personal, servicios
Good value for money, good breakfast, comfortable bed, friendly staff. I loved the view of the mountains over the houses from the room. The shower took a long time to run warm, but I was showering early, and the carpet was worn in places, but did the job of being a place to stay near my destinations.
Se hospedó 2 noches en abril de 2024
Respuesta de The Menai, el 27 abr. 2024
Thank you for your review, it is much appreciated.

8/10 Bueno

Tyson

Le gustó: Limpieza, servicio y personal, servicios
I loved the feel and atmosphere of this place, and the location was very good, being very close to numerous restaurants and a grocery store. The staff here is wonderful as well. My biggest complaint is that there were some nights were there was just too much noise. There were numerous nights where I could hear the television of the room below me, and one night where I could loudly hear music from what seemed like a party going on in the pub below, which went on until midnight.
Respuesta de The Menai, el 19 mar. 2024
Thank you for your review, we are sorry to hear that our Karaoke night disturbed you, and will look into the volume issues with the room below.

10/10 Excelente

Nicola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de The Menai, el 25 ene. 2024
Thank you for your review, we are happy to hear that you enjoyed your stay with us.

8/10 Bueno

Safdar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de The Menai, el 25 ene. 2024
Thank you for your review, it is much appreciated.

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Visiting relatives
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Menai, el 16 dic. 2023
Thank you for your review, we are happy to hear that you enjoyed your stay with us.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great central Bangor location and vegan breakfast
Great location central to Bangor so it's easy to walk into town for retail and restaurants. Good to have off-street parking and the breakfast included in the price. Being Vegan it was fab to catered for so happy to recommend.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Menai, el 5 nov. 2023
Thankyou for your review, we are happy to hear that you enjoyed your stay with us.

10/10 Excelente

Archie

Viaje familiar
Le gustó: Servicio y personal
This is a great location for a short break in North Wales. Convenient to town centre. Very helpful and pleasant staff
Se hospedó 3 noches en octubre de 2023
Respuesta de The Menai, el 3 nov. 2023
Thankyou for your review, we are happy to hear that you enjoyed your stay with us.

10/10 Excelente

Vincent

Se hospedó 1 noche en octubre de 2023
Respuesta de The Menai, el 3 nov. 2023
Thankyou for your review, we are very happy that you enjoyed your stay with us.

6/10 Aceptable

vikki

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de The Menai, el 3 nov. 2023
Thankyou for your review.

8/10 Bueno

Martin

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de The Menai, el 26 oct. 2023
Thankyou for your review.

10/10 Excelente

Derrick

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed overnight. Quiet location . Had a good night sleep. We were filming in the area .
Se hospedó 1 noche en octubre de 2023
Respuesta de The Menai, el 3 nov. 2023
Thankyou for your review, we are happy to hear that you had a pleasant stay with us.

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value for money!
I was exceptionally pleased by stay at the Menai Hotel. The room was clean & comfortable with everything I needed plus a great view of the mountains. Location-wise it was also handy for the city centre. I had a great sleep and breakfast was varied and plentiful. The staff was friendly and helpful. Great value for money! Will certainly be back and recommend!
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Gavin

Se hospedó 1 noche en septiembre de 2023
Respuesta de The Menai, el 5 oct. 2023
Thankyou for your review

6/10 Aceptable

Steve

Viaje de negocios
Very basic
Bed and breakfast in a Welsh pub
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Menai, el 17 sept. 2023
Thankyou for your review

6/10 Aceptable

Jon

Le gustó: Servicio y personal
Good friendly service. Good breakfast. Ideal location.
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Menai, el 30 oct. 2023
Thankyou for your kind review

8/10 Bueno

Philip

Se hospedó 1 noche en septiembre de 2023
Respuesta de The Menai, el 17 sept. 2023
Thankyou for your kind review

2/10 Terrible

Clarey

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shower was cold fixed and then went of.. there an emergency phone number to ring no one answered..,
Se hospedó 1 noche en agosto de 2023
Respuesta de The Menai, el 15 oct. 2023
We are sorry for you poor experience.

8/10 Bueno

L

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de The Menai, el 17 sept. 2023
Thankyou for your review

10/10 Excelente

MINWOO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de TheMenai, el 16 ago. 2023
Thankyou for your review

2/10 Terrible

Joanne

No le gustó: Limpieza y condiciones de la propiedad
BED BUGS. stayed 3 nights and have bites and welts all over my arms and legs face and chest. Dr has confirmed bed bugs. I also saw them in the wooden bedside table next to the bed but thought they were borers. An absolute nightmare as the bites have infected and ive also possibly infected my home!
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Clarey

Le gustó: Servicio y personal
Good on price good location
Se hospedó 1 noche en julio de 2023
Respuesta de TheMenai, el 16 ago. 2023
Thankyou for your kind review, we are happy to hear that you enjoyed your stay with us,

10/10 Excelente

Priscilla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location and friendly staff
Good location and friendly staff. Tasteful breakfast. If you want to leave luggage before check-in, better email them earlier or after 13:00 when the bar open. I arrived around 12:15, rang the phone and nobody answered. So I need to bring my Luane to Snowdonia Mountain railway and lake railway trip with me. However, on the day of my check out, I can leave my luggage after breakfast and pickup after 13:00 when the bar opens. Good public transport and easy walking distance to ye stone circle, pier,university, library and cathedral. I can have a delicious hot Chinese lunch in a restaurant near the cathedral as well.
Se hospedó 1 noche en julio de 2023
Respuesta de TheMenai, el 26 jul. 2023
Thankyou for your review.

2/10 Terrible

JANET

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Didnt get any sleep there were bed bugs. There was nobody about to report to or exchange room so we just had to keep all lights on and try to rest but quite impossible.
Se hospedó 1 noche en julio de 2023
Respuesta de TheMenai, el 17 jul. 2023
Thankyou for your review. All rooms are chemically treated every 7 to 10 days in order to prevent such occurrences.While our reception is not manned 24 hours a day, there is a sign on the door stating how to contact the on-site member of staff if required.

6/10 Aceptable

Antonella

Viaje familiar
Le gustó: Limpieza y servicio y personal
We had a very pleasant short stay, rooms were clean. Staff very welcoming, friendly and helpful Location is beautiful and very close to amenities
Se hospedó 1 noche en julio de 2023
Respuesta de TheMenai, el 17 jul. 2023
Thankyou for your review.

8/10 Bueno

Clare

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de TheMenai, el 12 jul. 2023
Thankyou for your review

6/10 Aceptable

Paul

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Staff are really friendly but the hotel is very tired, but that is reflected in the price
Se hospedó 1 noche en junio de 2023
Respuesta de TheMenai, el 28 jun. 2023
Thankyou for your review

4/10 Malo

Richard

Se hospedó 1 noche en junio de 2023
Respuesta de TheMenai, el 12 jul. 2023
Thankyou for your review

10/10 Excelente

Emmanuel

Se hospedó 1 noche en junio de 2023
Respuesta de TheMenai, el 12 jul. 2023
Thankyou for your kind review

8/10 Bueno

Neil

Viaje en pareja
Le gustó: Limpieza y servicio y personal
It's cheap and conveniently located with clean rooms that are furnished basically. Really needs renovation!
Se hospedó 2 noches en junio de 2023
Respuesta de TheMenai, el 28 jun. 2023
Thankyou for your review. We are in the process of rennovating the rooms, so hopefully, it will be better the next time your stay with us.

8/10 Bueno

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de The Menai, el 13 jun. 2023
Thankyou for your kind review

6/10 Aceptable

Wendy

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Staff friendly ,
Se hospedó 1 noche en mayo de 2023
Respuesta de The Menai, el 7 jun. 2023
Thankyou for your review.

2/10 Terrible

Stephen

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dump
Absolute dump but staff were nice when we found them dog loved it though had a bed to himself awful place never again.
Se hospedó 1 noche en mayo de 2023
Respuesta de The Menai, el 7 jun. 2023
We are sorry to hear that you did not enjoy your stay with us.

8/10 Bueno

Rounaq

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place
Great place, amazing room size and a very friendly staff. The Wi-Fi and showers (extremely low water pressure) aren’t the best, but still worth the money. Great location - near the station, supermarkets and the uni.
Se hospedó 1 noche en mayo de 2023
Respuesta de The Menai, el 7 jun. 2023
Thankyou for your review, we are happy to hear that you enjoyed your stay with us.

2/10 Terrible

Kyle

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the dirtiest room I have ever been to. The room was not vacuumed before check in, was stained everywhere, mold in the bathroom. We did not stay the night and left immediately to find other accommodations.
Se hospedó 1 noche en mayo de 2023
Respuesta de The Menai, el 10 may. 2023
We are sorry to hear that you did not enjoy your stay with us.

8/10 Bueno

Leiv

Se hospedó 2 noches en mayo de 2023
Respuesta de The Menai, el 10 may. 2023
Thankyou for your review

8/10 Bueno

Kieran

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good
Se hospedó 2 noches en abril de 2023
Respuesta de The Menai, el 10 may. 2023
Thankyou for your review

10/10 Excelente

Timothy W

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Rooms were clean, felt comfortable in dining room and breakfast was very good.
Se hospedó 1 noche en abril de 2023
Respuesta de The Menai, el 27 abr. 2023
Thankyou very much for your review, we look foward to seeing you again.

4/10 Malo

Andrew

No le gustó: Limpieza y condiciones de la propiedad
Needs a deep clean
Spacious room with lovely view, comfortable bed, clean white bedlinen and towels. However.... poor quality furniture (drawers fall out if you open more than a few inches) and the whole place needed a good deep clean. Armchairs badly stained. Coffee table and tray were filthy and mugs were dirty - I asked for clean mugs and they said they didn't have any. I asked for a jug of hot soapy water and a cloth to clean the table and tray and was given a jug of warm water with a light squirt of cheap washing up liquid in it and a worn out scouring pad. Sink plug chain broken. Poor toilet flush. Black mould on bath/shower grouting. Low shower pressure.
Coffee tray on arrival
Stained soft furnishings
Se hospedó 3 noches en abril de 2023
Respuesta de The Menai, el 27 abr. 2023
Thankyou for your review. We would like to address a one issue that you raised (Incidentally, the only issue you mentioned to staff during you stay), regarding the mugs. Unfortunately, human error can occur, and it appears this is what happened in that situation. All the mugs that are not allocated to rooms are sanitized daily for 30 minutes and then washed multiple times. When you asked for fresh mugs, the manager did inform that there were at that point no spare clean mugs available, and did offer to bring some up once done - something you declined, stating that you would be heading out and to leave it until the next day.

4/10 Malo

Anne

Viaje familiar
No le gustó: Limpieza
The room had mould The entry door had signs of forced entry The room was dirty The hotel outside light lite up the room
Se hospedó 3 noches en abril de 2023
Respuesta de The Menai, el 27 abr. 2023
Thankyou for your review. We are concerned that the door had signs of forced entry, especially as upon inspection, we don't know which door you mean!We do apologise for the outside light - it appears it had been knocked slightly which had caused it to move on its axis and point upwards a little higher than usual - now that we have been informed of that via your review, we have adjusted it accordingly.

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023
Respuesta de The Menai, el 17 abr. 2023
thankyou for your review

6/10 Aceptable

Jana

Se hospedó 1 noche en abril de 2023
Respuesta de The Menai, el 17 abr. 2023
Thankyou for your review

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Disappointing shower
The hotel is “tired”. The people were nice. The shower was dreadful, no power at all. Breakfast was limited, eggs overdone. It was too noisy in the bar on Friday and Saturday night. I guess that’s what you get being in a university town. Good location for sightseeing and good and reasonably priced public transport nearby. I have a video of the trickling shower. Literally trickling.
Se hospedó 3 noches en marzo de 2023
Respuesta de The Menai, el 17 abr. 2023
Thankyou for your review

8/10 Bueno

Martin

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
Couldn't close the window.
Se hospedó 1 noche en febrero de 2023
Respuesta de The Menai, el 11 mar. 2023
We are very sorry to hear this, however we could have easily rectified this issue had we been informed during your stay.

8/10 Bueno

Jarod

Se hospedó 2 noches en febrero de 2023
Respuesta de The Menai, el 17 abr. 2023
Thankyou for your review

10/10 Excelente

Dr James H

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will be returning!
Great value for money. Friendly service, good breakfast range.
Se hospedó 3 noches en enero de 2023
Respuesta de The Menai, el 11 mar. 2023
Thankyou for your review

6/10 Aceptable

Rob

Se hospedó 1 noche en diciembre de 2022
Respuesta de The Menai, el 17 ene. 2023
Thankyou for your review

10/10 Excelente

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Excellent for the price,will book again when I go to Bangor. Top notch breakfast,lovely comfortable room.
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Ian

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 5 noches en noviembre de 2022

8/10 Bueno

DAVID

Se hospedó 1 noche en octubre de 2022

2/10 Terrible

Anne

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2022