This condo was extremely nice, clean, well equipped and in a wonderful location to see Barcelona! We hadn’t heard from the property manager since booking in March (this was June 5) and had to contact them about final payment and checking in 24 hours prior to our arrival. Their email stated that we would hear from them 14 days prior to arrival. We didn’t! The check-in process required us to go to the management company’s office, which was not convenient and cost us more $ in taxi fees from the train station. Upon arrival to the condo, the unit was very hot, but the key controlled the electricity, so the power had been out (It was a high 80 degree F day). I called the property management about this, but called them off when it appeared the air conditioning was working (fans were blowing in all rooms). We returned that evening to a still hot apartment and were forced to open all windows for any comfort from the heat. I called in the morning and Pierre, the property manager, came out and checked the system and said it was working fine. Just leave the apartment dark and it should be cool upon our return. 8 hours of darkness and cooling later and the place was still hot as an oven! I called and got the answering service (a Sunday night) and told them it better get fixed tonight or to bring some floor fans over! The fan on the a/c was blowing the same warm air on fan-only or air- conditioning mode, indicating no Freon in the unit or other issues with the compressor. After multiple calls, even with me threatening to involve the authorities over my family’s safety in the extreme heat, nothing was done that night! No Pierre showing up! No fans! Nothing! We suffered through another miserable hot night! We went out the next morning and returned to a nice cool apartment, the way it should have been on night one. However, we never heard another word from Pierre or the management company, EnjoyBCN.
The unit is very nice, clean, and very well equipped with everything you need. The location is excellent. There were some noise issues. The unit is on the top floor and the elevators make very loud noises on the roof every time they operate. Seagulls nesting right outside the kitchen window were also very loud. But, overall it is a quiet area of Barcelona convenient to trains, the zoo, bus lines, etc.
The management company needs to make check-in more convenient and should ensure the unit is cool with air conditioning operating before guests arrive!