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Opiniones de Doubletree by Hilton Bath

4 out of 5
Doubletree by Hilton Bath
Walcot Street, Bath, England

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 363 de 808 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 250 de 808 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 102 de 808 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 58 de 808 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 35 de 808 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Héctor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Na
Se hospedó 1 noche en octubre de 2023
Respuesta de Front office, el 30 oct. 2023
Thank you for the review. We appreciate your time.

10/10 Excelente

German

Se hospedó 1 noche en julio de 2023
Respuesta de Front office, el 15 ago. 2023
Thank you for taking the time to leave a review we sincerely appreciate the time you have taken to complete this.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Jose, Santiago

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy confortable y buena ubicación El aseo diario podría mejorar
Se hospedó 3 noches en junio de 2022

10/10 Excelente

Stuart

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
In house restaurant food was fantastic! Staff very nice. Polite and helpful. Quiet rooms despite big tourist groups staying at the hotel. Perfect location right in the city centre. No free disabled parking bays however there were two disabled bays in front of the hotel but these are not bookable. There is a NCP car park beneath the hotel which costs £50.00 for the weekend. We requested a room with twin beds and was given an ‘accessible’ room to accommodate wheelchair users which didn’t apply in our case. The downside to this was the bathroom sink was very low done as was the loo and loo roll holder. Would highly recommend. Not cheap but worth it.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Lyndsey

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good hotel for families. Very welcoming staff.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Natalie

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
Hotel insisted I pay on arrival even though I’d already paid via Expedia and showed receipt! Rooms certainly not up to standard, smelt mouldy and damp in room, seals around window were filthy. Rusty bin in bathroom and damp patches on wall and ceiling in bathroom. We stayed in room 350. Only one reception staff member at peak check in time! Hotel really needs to step up and refine their offering to suit what they say they provide
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Suk Ping

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Breakfast is excellent good, quality and quantity in excellent standard
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Adriana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location!
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Stavros

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

olaolu

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Rebecca

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service and restaurant. We especially loved the welcome cookies.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Michael

Viaje en pareja
Professional friendly staff and a spotlessly clean hotel
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Marvin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall I found the hotel very good. One lift wasn't working, and I didn't really enjoy the dinner options, but the breakfast was very good
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

MAHESH

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A really lovely Hotel bang in the City centre. Close to shops and restaurants. The staff are all very friendly. Check in was quick and easy and the rooms look they were recently renovated, with a very comfy bed Parking too is very easy in the podium car park for £15/day. Great value. Will definitely stay here again.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Amar

Viaje familiar, Viaje familiar con niños
Average stay at the Doubletree in Bath. Dining options were limited and not told that food was not served past 9:30pm for dinner when arriving so a few disappointed kids unable to get dessert. Room was cleaned to a minimal standard throughout stay also but feels like the hotel was struggling with recruiting staff throughout but not what was expected from a Hilton.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Jeremy

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Good stay. Some areas could be cleaned better. Noticed some hairs in the bathroom and bits on the floor but overall a nice hotel in a good location and for a reasonable price when i booked.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Roger

Viaje en pareja
Le gustó: Servicios
Only one lift working which was very inconvenient. Finishes inside bedroom were tired, especially the bathroom tiling and fittings.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Nadim

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Dan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great rooms and great location. The only negative thing I could say is that the bathroom felt slightly out dated. I will definitely be going back though
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Wendy

Viaje familiar
Functional and clean hotel. The shower is a bit strange with a small door - this the shower water sprays onto the floor .
Se hospedó 2 noches en enero de 2024

10/10 Excelente

PAUL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wouldn’t stop anywhere else in Bath
Couldn’t fault it
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Takacs

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Michael

Se hospedó 1 noche en enero de 2024

2/10 Terrible

Tracy

Viaje familiar
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Ben

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff and facilities lovely, but the hotel allows dogs and unfortunately there was a dog barking for a large portion of the night!
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Joanne

Viaje en pareja
No le gustó: Servicios
It was like being in the wood wind section from the pipes which kept you awake and woke you early. The bathroom door did not close and the toilet didn’t flush properly. No water or glasses in the room. All in all disappointing for a hotel with the Hilton name
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Robbie

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Check in was slow and tediuos, yet we had another gentleman later in the evening who was great.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Gareth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good stay
Excellent location as it was a short distance to lots of bars and restaurants. Very clean all around. Our room was directly in front of the lift (so loud from people) and didn’t have a great view but that’s the luck of the draw! Bed was comfortable but air conditioner was loud and seemed stuck on a high temperature and other noise from water system disturbed sleep. Breakfast was excellent.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Oktay

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Dylan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Laura

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Not value money
The rooms were exceptionally small and was not value for money compared to other hotels we have stayed at in Bath previously, for the same or less money. The breakfast was lacking as due to lack of staff there were no plates for breakfast or parts of the breakfast menu were missing.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

YALÇIN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

JASJEET

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

David

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great location, check-in a bit irritating
Great location but service mediocre. Requested an early check-in as a Hotels.com Gold member two weeks before arrival, and then again the day before but they had no record of it at check-in and it was then not available. All a bit poor really.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office , el 25 dic. 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Bueno

Richard

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Lovely Christmas stay
Overall It was lovely. Really like the room. Had some hair in the shower that had been missed by cleaner but room otherwise clean. Room was too hot was another minor criticism. The central location is a massive plus.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office , el 25 dic. 2023
Thank you for taking the time to leave a review, we are very sorry that there was a housekeeping issue with your room. We have a higher standard for our housekeeping and this should have been met. We are very happy that overall you enjoyed your stay with us and hope to see you again in the future.

10/10 Excelente

Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location, in walking distance to most things in town. Good service and cosy feel to the place
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office , el 25 dic. 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

6/10 Aceptable

Russell

Viaje en grupo
No le gustó: Limpieza
Very poor room service
Front of house staff very friendly and helpful. On the second night the room was not fully serviced or cleaned, with dirty cloths left on the side and cleaning products left on floor. Given the premium rates we payed for this weekend it was very disappointing. I followed this up with an email and photos, as advised by reception, over a week ago and have had no response.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Office , el 25 dic. 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Bueno

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office , el 25 dic. 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

2/10 Terrible

Sue

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Falling into disrepair with terrible housekeeping
We have stayed here many many times, but this visit was terrible. They clearly have major issues with housekeeping. The airconditioning did not work, the replacement heater was a hazard as the wheel had fallen off it but not been fixed. The room was not serviced - they just made the bed and did not replace the used towels placed in the slower. There was a dirty pillow on the bed which I tried each day to get replaced but it never appeared. There was no replacing of tea and coffee supplies, dirty cups not removed or replace and bins not emptied. Will not be staying here ever again.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Office , el 25 dic. 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excelente

amanda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
In the heart of Bath friendly staff I would definitely recommend
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Office , el 25 dic. 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

4/10 Malo

Michael

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not like the web site.
The hotel was not like the web site . Difficulty with actually talking to anyone. Any problems the stock answere was "Not our faut because it was a Booking doc com or which ever" Expecting a bath as seen on the web site told none in the hotel,, The room was ok but coffe stains and sticky stuff on bed side tables and dressing table. The carpet was not clean Explained about it the next morning to be told "We will get onto it immediately" Still there that evening. We came back to the hotel after 5pm and room still had not been done. I do understand about turn overs but that was not very good and yes the coffee stains and sticky stuff still there. I actually spoke to the clesners and then it was cleared up with difficulty. I did speak to the receptionist again this time a manager. One good point was the night staff. I managed to spill a cup of coffee ouver the quilt I rang down and a nice chap got us a replacement This stay was a break getting ready for Christmas. The hotel was expensive and on paying that price I expected at least a clean room. The morning dining room staff where very nice and lovely. So to sum up Expensive Hotel for the room Service for the room very poor, Speaking to someone pre booking Poor Reception staff had stock answer Not our fault." Cleanliness poor. For the type of hotel and a Hilton group value for money No. Very disapointed. Bath lovely stall holders great.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Front Office , el 25 dic. 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excelente

Samantha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Central location, lovely breakfast, clean modern rooms
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office , el 25 dic. 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

8/10 Bueno

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Thought it was expensive for the room size and restaurant was expensive
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office , el 25 dic. 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

6/10 Aceptable

Josh

Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Office , el 25 dic. 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

10/10 Excelente

NIGEL

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Emily, el 19 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

2/10 Terrible

Jinwoo

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
moldy smell
Upon my arrival and check-in, I was initially looking forward to a pleasant stay at your esteemed establishment. Unfortunately, my experience took a disappointing turn as soon as I entered my assigned room. The pervasive moldy odor was not only unpleasant but also concerning, as it indicated a lack of cleanliness and maintenance. What made matters worse was the hotel's apparent attempt to eliminate the moldy smell by using an overly strong fragrance. This approach only compounded the issue and made the room's atmosphere even more uncomfortable. I believe it is crucial for a hotel of your caliber to maintain a high standard of cleanliness and provide a safe and pleasant environment for its guests.
Se hospedó 1 noche en octubre de 2023
Respuesta de Doubletree Hilton Bath, el 4 nov. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

8/10 Bueno

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel, would stay again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Front office, el 30 oct. 2023
Thank you for taking the time to leave a review, we are glad to hear you enjoyed your stay and hopefully see you again soon.

10/10 Excelente

JM

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Doubletree Hotel
Really enjoyed our stay , relaxed atmosphere , excellent friendly competent staff who responded quickly to make our stay comfortable . Central location - excellent.
Se hospedó 2 noches en octubre de 2023
Respuesta de Front office, el 29 oct. 2023
Thank you for taking the time to leave such a fantastic review, we are so pleased to hear that you enjoyed your stay and that everything was up to standard. We really appreciate your feedback.

10/10 Excelente

Priscilla

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great little touches like cookies when you check in and dedicated gluten free toaster at breakfast
Se hospedó 2 noches en octubre de 2023
Respuesta de Front office, el 29 oct. 2023
Thank you for taking the time to leave such a fantastic review, we are so pleased to hear that you enjoyed your stay and that everything was up to standard. We really appreciate your feedback.