From the time of booking to checking out, we were always informed and taken care of very well. Replies to my questions via Hotels.com message were always quick and professional. Our room was very spacious, comfortable and had everything we needed. I especially loved the personalized message, nuts/dried fruit tray and quality slippers. The only thing my husband commented was the see-through glass enclosure of the bathroom. I thought the glass wall makes the room look bigger, but my husband thought it lacks the privacy. It does have a curtain to make the bathroom private, but the curtain is outside of the bathroom --- so the person who is using the bathroom cannot control it from inside. To me, it didn't bother me, but I thought I would comment this unique feature in my review.
Anyway, we loved everything including the arrangements of the guided city tour by Mr. Stevan and transfer, delicious dinner and breakfast at L'Adresse Restaurant, and the smooth airport transfer by the Mercedes. We will definitely go back to this hotel and recommend if we go back to Belgrade.